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		<title>Use the Customers’ Jargon — Not Yours!</title>
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		<pubDate>Tue, 24 Mar 2009 12:06:09 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
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		<category><![CDATA[communication]]></category>
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		<description><![CDATA[A recent experience brings me to this customer service reminder.  When interacting with the customer, use the customer's jargon not yours.   Here's a simple true story ...]]></description>
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