In this age of instant information, customers define a super customer experience partly as quick access to info. Are your front line teams ready? Are your agents and technical support analysts all tooled with information? Here’s a checklist.
Leaders, in the workplace we have multicultural teams, virtual technology, global reach & still ineffective meetings. Here’s 8 reasons from The People-Skills Coach™ to try a meeting of the minds instead!
Professionals today must handle fast paced connections w great ease & style. Here are 8 steps to fast track your people-skills to success. Interpersonal skills
Do your teams think of their burdens or the customers? The answer says alot about your customer experience culture! Build a super customer experience culture by eliminating these 21 customer burdens of uncertainty.
For great customer experience, have plenty of what the customer needs and be ready for surprises. Plentiful and ready — the best PR your business can get! Here’s how …
Leaders and teams, knowledge can block listening to new ideas and studies show people have bias to creative ideas! 6 tips to listen better during change. Here 6 tips to quiet noisy knowledge and listen better during times of change.
The guts of great customer service — especially in tough times — is something your org. already has and costs very little. When you do it well, the results are positively startling. Do you know what it is?
Whether you are a new grad, a new leader, a seasoned corporate leader, a small business, or a solopreneur, you can leverage Twitter for learning and professional development. Here is a diverse sampling. Read more and add your insight …
Does empowerment precede knowledge or knowledge precede empowerment? That’s what the CEO asked me? This confusion is most prevalent with new front line leaders. Many companies promote team members into front line leadership positions without training or coaching. They leave them to learn it the hard way — and call it empowerment. The confusion, the results, and the alternatives.