Leadership People Skills: Consistent High Quality Outshines Uniformity
I teach that the challenge of excellence is consistency. It is very interesting to me that leaders sometimes interpret this as uniformity. There is a big difference!
Consistency for excellence requires adapting to people and situations. The goal is an excellent outcome each time. The path is far from uniform. Uniformity is sameness. It assumes that the same path will produce an excellent result regardless of the people and situations.
Great leadership seeks excellent results through outstanding interactions!
Great leadership people skills use diversity to achieve this.
Uniformity feels secure. It is quite risky!
- It alienates personality types different from yours. This reduces collaboration, employee engagement, and the results you could achieve by diverse approaches.
- It stops you from delivering superior customer experience. Customers expect ease and flexibility not your uniform rules and regulations they must follow.
- When you must lead change in your organization, a culture of uniformity slows change. You might think if would speed change as everyone falls into line. People who work in and through diversity every day are practicing their change ability. This helps you lead change!
Leadership People Skills – 3 Temptations for Uniformity
In this 3 min leadership people skills video, I offer 3 reasons why leaders and managers are tempted to seek uniformity. This awareness provides you a better path. Add your thoughts in the comments section below!
Don’t let your leadership people skills be trapped by the comfort of uniformity. Seek consistently excellent results through diverse paths, people, and talents. Results through employee engagement and with customers will soar!
From my professional experience to your success,
Kate Nasser, The People Skills Coach™
©2013 Kate Nasser, CAS, Inc. Somerville, NJ. I appreciate your sharing the link to this post on your social streams. However, if you want to re-post or republish the content of this post, please email firstname.lastname@example.org. Thank you for respecting intellectual capital.
Kate Nasser, The People Skills Coach™, delivers coaching, consulting, training, and keynotes on leading change, employee engagement, teamwork, and delivering the ultimate customer service. She turns interaction obstacles into interpersonal success. See this site for workshop outlines, keynote footage, and customer results. Kate also invites you to connect with her on Google+, LinkedIn, and Twitter. She welcomes your interaction!