leaders

Leadership and Friendship: Is it possible?

WHEN/WHERE: Join us and share your view Sunday June 29, 2014 in Twitter chat at 10AM EDT. Hashtag: #peopleskills


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Leadership and Friendship: Possible? Tricky? Easy?

Leadership and friendship has been labelled a touchy subject for a long time. Some claim it shouldn’t be a goal. Others say it is ill-advised. Still others say it is the key to employee engagement and deep commitment.

We take on this highly charged topic in our upcoming global Twitter #Peopleskills chat June 29th 10am EDT.


Leadership and Friendship: Image is People skills logo

Leadership and Friendship. Image by KimbManson for Kate Nasser. All rights reserved.


Image designed by: Kimb Manson Graphics Design for Kate Nasser. All rights reserved.

Leadership and Friendship: Would you like it?

I recently wrote a blog post on the leadership and friendship quandary and the comments were quite diverse. I even received private emails about the risks and public remarks about the benefits. From that I realized it would be a very interesting and valuable topic for our people skills community!

I am so looking forward to hearing your views. Some questions to get us thinking in advance:

  • How do you define friendship?
  • How do you define the essentials of leadership?
  • Where is the overlap between leadership and friendship?
  • Why is there such concern and even distress about combining leadership and friendship?
  • Would you want to be friends with your leader? Why/why not?
  • What could leaders and teams achieve or lose if they were friends? Pls. explain.
  • What are some of the specific difficulties of combining leadership and friendship?
  • When you get promoted to lead your former teammates, can you be friends too? Why/why not?
  • How do culture and generational differences play into this issue if at all?
  • How would people skills help/hinder leadership and friendship?



These are just some questions to get us thinking. Actual questions will post live during the chat.



So bring your personal perspective, your experience, a beverage, and join the community on Sunday June 29, 2014, 10am EDT in People Skills Chat on Twitter (hashtag: #peopleskills). Share your creative views and experience in our people skills chat on leadership and friendship.


I also invite you to continue this chat by joining the Google+ People Skills Community, The Facebook Group People Skills That Really Matter and the LinkedIn Group People Skills Succeed to be a part of all the people skills discussions everyday 24×7. Get your people skills community member badge here.



Shout Out of Gratitude

My gratitude to all who participate and grow the people skills global community on Twitter (#peopleskills), Google+, LinkedIn, and Facebook. We welcome your suggestions for topics, offers to co-host, and most especially your diverse insights.

Special thanks to the community chat moderators who generously donate their time week after week: Chantal Bechervaise, Dave Moore, Hoda Maalouf, Tracy Shroyer and Tom Rhodes.






Hope you will all join our People Skills Chat on Twitter (#peopleskills) this Sunday June 29, 2014, 10am EDT/7am PDT to share your insights, perspective, and experience on leadership and friendship.

Everyone is welcome! We have only one rule in People Skills Global Chat: Respect for all even when we disagree.






TIP: If you have never been in a Twitter chat, you may find it helpful to log on to Tweetchat.com, or Twubs.com and enter hashtag #peopleskills. Sign in to your Twitter account. The venue will insert the hashtag on each of your tweets and you will see all the tweets on one screen. Other tools available are Tchat.io, Hootsuite and TweetDeck.

I am the founder and host of the chat and will be happy to answer any questions you have in advance: Email me.


Connect with you this Sun. June 29, 2014, 10am EDT in our People Skills Global Twitter Chat to explore leadership and friendship.

Until then, as always, I wish you bonds of happiness and success!

From my professional experience to your success,
Kate Nasser, The People Skills Coach™

©2014 Kate Nasser, CAS, Inc. Somerville, NJ. I appreciate your sharing the link to this post on your social streams. However, if you want to re-post or republish the content of this post, please email info@katenasser.com for permission and guidelines. Thank you for respecting intellectual capital.


Kate Nasser, The People Skills Coach™, delivers coaching, consulting, training, and keynotes on leading change, employee engagement, teamwork, and delivering the ultimate customer service. She turns interaction obstacles into interpersonal success. See this site for workshop outlines, keynote footage, and customer results.

 

 

PS-EnergyBar-LogoJoin me through these social channels

Engage in people skills learning! Let’s turn interaction obstacles into business success in leadership, teamwork, and customer service experience. I invite your questions, share my experience, and welcome your wisdom.

Extreme Leadership? Try Balance Instead!


Extreme Leadership: Image is person on high wire w/ balance pole.

Extreme Leadership: Balance & Moderation Doesn’t Mean Mediocrity Image: OrangeBrompton


Image courtesy of Orange Bromopton via Flickr Creative Commons License.


Times change and so must leadership. With cultural diversity in the virtual workplace and generational differences challenging comfort zones, leaders must focus on balance and blend not just extreme leadership.  

Leaders, be careful of thinking that extreme actions will push the organization over the top! It may push it over the cliff instead.



Leadership is no longer just about blazing trails and pushing people to do the same.  It’s about finding balance and moderation AND not confusing it with status quo and mediocrity.  


In my blog post for Todd Nielsen’s 2014 International Leadership blogathon, I offer 3 specific extremes to avoid and what to do instead. There’s a discussion heating up on it at Todd’s blog. Read and discuss at Extreme Leadership: Do You Seek Excellence Only in Extremes?

 

From my professional experience to your success,
Kate Nasser, The People Skills Coach™

©2014 Kate Nasser, CAS, Inc. Somerville, NJ. I appreciate your sharing the link to this post on your social streams. However, if you want to re-post or republish the content of this post, please email info@katenasser.com for permission and guidelines. Thank you for respecting intellectual capital.


Kate Nasser, The People Skills Coach™, delivers coaching, consulting, training, and keynotes on leading change, employee engagement, teamwork, and delivering the ultimate customer service. She turns interaction obstacles into interpersonal success. See this site for workshop outlines, keynote footage, and customer results.

 

 

PS-EnergyBar-LogoJoin me through these social channels

Engage in people skills learning! Let’s turn interaction obstacles into business success in leadership, teamwork, and customer service experience. I invite your questions, share my experience, and welcome your wisdom.

Authentic Leadership is Our Upcoming People Skills Chat Topic!

WHEN/WHERE: Join us Sunday June 22, 2014 on Twitter at 10AM EDT. Hashtag: #peopleskills


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Authentic Leadership: The Truth for Leaders

Leadership theories abound. Yet what is true, authentic leadership? This is a question that new leaders must face and veteran leaders must address in a changing world.

Joining me as co-host for this discussion in our global #Peopleskills Twitter chat will be Sabine Clappaert, founder of the Dare to Dream Project. Sabine comes at the topic of authentic leadership from the guts of instilling in youth the courage to dream big. She is a communication expert and journalist specializing in gender, diversity and leadership. She hails from Belgium and reaches to South Africa and Australia with insights on inclusive leadership.


Authentic Leadership: Image is People skills logo

Authentic Leadership. Image by KimbManson for Kate Nasser. All rights reserved.


Image designed by: Kimb Manson Graphics Design for Kate Nasser. All rights reserved.

What is True Authentic Leadership?

People skills community moderator, Dave Moore asks: Who are you when nobody is looking? Does that form the basis for your leadership style and behaviors? In the past, leadership was defined by specific behaviors. As the world continues to evolve we see a changing definition of leadership. It may cause leaders to reflect on “What is their authentic leadership?”

Some questions to get us thinking in advance:

  • How do you define authentic leadership?
  • How does authentic leadership differ from other leadership styles?
  • What are the benefits and pitfalls of authentic leadership?
  • What marks the language of authentic leaders?
  • How can leaders balance authenticity and objectivity?
  • How far should authentic leaders go in showing their vulnerabilities?
  • In what ways does authentic leadership add to or detract from authority?
  • How do team members know if leaders are being authentic?
  • Is it possible to be totally yourself and still lead diverse people?
  • When does authentic leadership have the greatest impact?
  • What people skills help leaders to balance the challenges of authentic leadership?



These are just some questions to get us thinking. Actual questions will post live during the chat.



So bring your personal perspective, your experience, a beverage, and join the community on Sunday June 22, 2014, 10am EDT in People Skills Chat on Twitter (hashtag: #peopleskills). Share your creative views and experience in our people skills chat on authentic leadership.


I also invite you to continue this chat by joining the Google+ People Skills Community, The Facebook Group People Skills That Really Matter and the LinkedIn Group People Skills Succeed to be a part of all the people skills discussions everyday 24×7. Get your people skills community member badge here.



Shout Out of Gratitude

My gratitude to all who participate and grow the people skills global community on Twitter (#peopleskills), Google+, LinkedIn, and Facebook. We welcome your suggestions for topics, offers to co-host, and most especially your diverse insights.

Special thanks to this week’s co-host Sabine Clappaert from Brussels, Belgium, and the community and chat moderators Chantal Bechervaise, Dave Moore, Hoda Maalouf, Tracy Shroyer and Tom Rhodes.






Hope you will all join our People Skills Chat on Twitter (#peopleskills) this Sunday June 22, 2014, 10am EDT/7am PDT to share your insights, perspective, and experience on authentic leadership.

Everyone is welcome! We have only one rule in People Skills Global Chat: Respect for all even when we disagree.






TIP: If you have never been in a Twitter chat, you may find it helpful to log on to Tweetchat.com, or Twubs.com and enter hashtag #peopleskills. Sign in to your Twitter account. The venue will insert the hashtag on each of your tweets and you will see all the tweets on one screen. Other tools available are Tchat.io, Hootsuite and TweetDeck.

I am the founder and host of the chat and will be happy to answer any questions you have in advance: Email me.


Connect with you this Sun. June 22, 2014, 10am EDT in our People Skills Global Twitter Chat to explore authentic leadership.

Until then, as always, I wish you bonds of happiness and success!


From my professional experience to your success,
Kate Nasser, The People Skills Coach™

©2014 Kate Nasser, CAS, Inc. Somerville, NJ. I appreciate your sharing the link to this post on your social streams. However, if you want to re-post or republish the content of this post, please email info@katenasser.com for permission and guidelines. Thank you for respecting intellectual capital.


Kate Nasser, The People Skills Coach™, delivers coaching, consulting, training, and keynotes on leading change, employee engagement, teamwork, and delivering the ultimate customer service. She turns interaction obstacles into interpersonal success. See this site for workshop outlines, keynote footage, and customer results.

 

 

PS-EnergyBar-LogoJoin me through these social channels

Engage in people skills learning! Let’s turn interaction obstacles into business success in leadership, teamwork, and customer service experience. I invite your questions, share my experience, and welcome your wisdom.

Customer Experience Superstars: Are You Ready to Be One?


For years I’ve had the honor of inspiring customer service and customer experience professionals to be superstars.

Super stardom starts with desire. The actions that create a marvelous customer experience come from the thirst to celebrate the customers.

Customer Experience Superstars: Image is gold stars.

The Celebratory Give & Take of Customer Experience Superstars!! Istock Image.





Superstars shine through customer success.


They engage in the celebratory give and take of customer care.


Their leaders inspire this desire daily and guide efforts to service excellence.




Image licensed from Istock.com

The desire launches through inspiration, takes shape in beliefs, sustains with commitment, develops through actions, and is honed with daily practice.



Are you and your teams ready to be customer experience superstars?



Customer Experience Superstars: Here’s What to Give & Take


    #1 Give your attention. To what customer trust truly means. To the customers themselves. To the customers’ human needs as well as the tactical requests. To the details of execution without turning the details into the destination. The destination is a great customer experience. The mission is the customer care to get there.


    #2 Give your listening. For what the customer perceives and is trying to achieve. Customer experience superstars celebrate the input to create output. The destination is a great customer experience. The mission is harmony with the customer to get there.


    #3 Give your empathy. It is the essential connection to customer trust. Empathy is feeling what the customer feels. It is not limited to comforting them in negative situations. It is the underpinning of great design. It crafts customer friendly policies. It puts you and the customer in community. It solves actual customer problems. The destination is a great customer experience. The mission is empathy with the customer to get there.


    #4 Give your heart. Customers judge commitment and establish trust through the heart. Heart is visible in the quality of products and services. It is authentic. It shows through the design and delivery. It elevates the spirit as it meets a tangible need. Heart transforms a great idea or invention into sublime success and profit for both. The destination is a great customer experience. The mission is giving your heart and authenticity to the customer to get there.


    #5 Give your objectivity. Objectivity unsticks people from tunnel vision. It creates new roads to success. It questions the obvious to uncover the obstacle and discover the answer. It preserves your professionalism in tough times and serves the customer well. The destination is a great customer experience. The mission is using your objectivity with heart to get there.


    #6 Give your balance. Balance creates a valuable human connection with the customer. Balance feels good. It draws customers back to you and the comfort. It impresses customers with your ability to see the big picture before they complain. It is not the extreme enforcement of a rigid policy. It is the design and use of procedures as guidelines that enable marvelous service. The destination is a great customer experience. The mission is keeping your balance to get there.


    #7 Give your ease. There is one thing that every customer wants and that is ease! Ease of interacting with you. Ease of using your website. Ease of getting information. Ease of making a decision. Ease of use. Ease of purchase. Ease of meeting their specific needs through you. The destination is a great customer experience. The mission is making it easy for the customers to get it.


    #8 Give your flexibility. Large organizations often struggle with this. They design a complex structure to preserve quality yet these become rigid processes that instill fear of flexibility. Customer experience superstars like Zappos, Nordstrom, Ritz-Carlton have conquered that fear. They plan and manage for success yet don’t let the plan kill the customer experience. The destination is a great customer experience. The mission is conquering the fear of flexibility to get there.


    #9 Give your knowledge and insight. In the mobile sea of Web based information, customers still value perspective, experience, and insight. Anyone can look up a list of restaurants for their vacation spots. Front desk superstars and concierges can filter that list and tailor it for the customers. The destination is a great customer experience. The mission is expert tailoring for a wonderful customer fit!


    #10 Give your solutions. Delivery with care is the mecca of a great customer experience and what customer experience superstars do so well. Solutions that hit the mark leave a lasting memory. It takes both vision and tremendous cross teamwork. It takes true customer focus to overcome the security of internal bureaucracy. The destination is a great customer experience. The mission is the teamwork, urgency, and follow-through to get there.


    #11 Give your professionalism. Professionalism is loving the feeling of caring for others. With customer experience superstars, it supersedes frustration, impatience, and envy. It puts a positive tone into every word. It holds the customer’s best interest in equal weight to the company’s goals. It defines the superstar’s work identity and sustains the long term customer relationship. The destination is a great customer experience. The mission is professionalism to get there.




Be Customer Experience Superstars!

Find and Take …

  • Pride in your service; it is not servitude.
  • Note of your growth; it is not an easy road.
  • Comfort in the comfort you provide.
  • Strength in your teams’ collective talents.
  • Every opportunity to wow the customer.



Customer experience superstars celebrate what they contribute to the customer’s success. They take extra care and pride in doing it.


Be customer experience superstars. Shine through the customers’ achievements. Be instruments to their success. Get set and be ready for mission possible!


Leaders, how are you inspiring and developing customer experience superstars?



From my professional experience to your success,
Kate Nasser, The People Skills Coach™

Related Posts:
Business Leadership: Who Are Your Customers’ Advocates?
Rapport is the Artery to the Heart of Trust for Super Customer Experience
Leaders, Are You All Attitude Ready?

©2012-2014 Kate Nasser, CAS, Inc. Somerville, NJ. I appreciate your sharing the link to this post on your social streams. However, if you want to re-post or republish the content of this post, please email info@katenasser.com for permission and guidelines. Thank you for respecting intellectual capital.


Kate Nasser, The People Skills Coach™, delivers coaching, consulting, training, and keynotes on leading change, employee engagement, teamwork, and delivering the ultimate customer service. She turns interaction obstacles into interpersonal success. See this site for workshop outlines, keynote footage, and customer results.

 

 

PS-EnergyBar-LogoJoin me through these social channels

Engage in people skills learning! Let’s turn interaction obstacles into business success in leadership, teamwork, and customer service experience. I invite your questions, share my experience, and welcome your wisdom.

Many leaders assert that passion is essential to leadership success. If they aren’t passionate, how will employees be inspired to the vision?


As I work with leaders, I pose a key question about that passion.



As you inspire teams with the fire of your passion, do you scar them or ignite their greatness?
 


Let Your Passion Ignite Greatness Without Leaving Scars. Image by: fsamuels via Flickr Creative Commons License.



Passion that burns others undermines the goal.

Passion that ignites others fuels success.

 

Leadership: 10 Ways to Ignite Greatness Without Leaving Scars


  1. Keep your mind open. Leaders, when your mind is open to different ways of reaching the end goal, your passion ignites team ideas and greatness. If you close your mind, you scar team spirit and douse passion.

  2. Establish the limits of freedom. That might seem like an oxymoron yet it is true. If there are boundaries, state them and then let innovation, creativity, and great talent surface and develop. If you pretend there are no boundaries and inflict them later, you scar team rhythm and trust. When boundaries legitimately change, communicate them clearly.

  3. Become a geyser of goodwill. The more times you genuinely communicate the positives, the more trust and goodwill you build with the team. This goodwill builds team strength to hear the negatives with objectivity. The sum ignites greatness.

  4. Be honest not blunt. Honesty that doesn’t insult catapults all to greatness. Bluntness leaves emotional scars that toughen future interactions. Classic wisdom says: Attack the idea not the I. I add, “Disagree without being disagreeable.”

  5. Question before feedback. Your passion for the vision or goal, will scar others if you give negative feedback before understanding their actions. You also scar your credibility and their trust in you.

  6. Refine your message to critical points. Passion has the power to confuse. It causes you to leave out critical information that can ignite the team’s greatness. Exercise: Write your message as a headline and then the bullet points to support it. Ask yourself, is it clear? Clear communication focuses the fire and ignites the team’s greatness.

  7. Show you are listening. Ever work for leaders who are so passionate that they keep blazing new trails without showing you they heard your ideas and concerns? Don’t be a leader who appears deaf. Listen. Dialogue ignites greatness.

  8. See talent in mistakes. Team greatness is harnessed through individual contributions to the same goal. Differences in talent and perspective often produce unexpected outcomes that you might see as mistakes. Can you also see the talent in unexpected outcomes?

  9. Recognize initiative and celebrate learning. One uncomfortable truth about igniting greatness is that not all team members want to be great. Some leaders and managers address this discrepancy by sacrificing greatness in the quest for team harmony. There’s a better way. If you recognize those who are showing initiative and greatness AND celebrate all who are learning, you preserve team harmony without sacrificing greatness.

  10. What is your #10?



Leaders, what else are you doing to ignite greatness without leaving scars?



From my experience to your success,
Kate Nasser, The People Skills Coach™

©2011-2014 Kate Nasser, CAS, Inc. Somerville, NJ. I appreciate your sharing the link to this post on your social streams. However, if you want to re-post or republish the content of this post, please email info@katenasser.com for permission and guidelines. Thank you for respecting intellectual capital.


Kate Nasser, The People Skills Coach™, delivers coaching, consulting, training, and keynotes on leading change, employee engagement, teamwork, and delivering the ultimate customer service. She turns interaction obstacles into interpersonal success. See this site for workshop outlines, keynote footage, and customer results.

 

 

PS-EnergyBar-LogoJoin me through these social channels

Engage in people skills learning! Let’s turn interaction obstacles into business success in leadership, teamwork, and customer service experience. I invite your questions, share my experience, and welcome your wisdom.

Proactive Leadership: Problem Prevention a Priority?

When we think of leadership, many of us assume it’s proactive by definition. We might even consider the phrase proactive leadership to be redundant.

At the same time, I witness many leaders who commit resources to solving problems not to preventing them. Reactive not proactive leadership. It leaves me with the nagging question: 

 

Is problem prevention a priority for leaders or is it unpopular?



Proactive Leadership: Image is flip chart paper w/ words Problem Prevention

Proactive Leadership: Is Problem Prevention Unpopular? Image by solobasssteve via Flickr.

Image by solobasssteve via Flickr Creative Commons License.

Proactive Leadership: Why Problem Prevention May Be Unpopular

I’ve asked leaders, managers, team members, and colleagues this question. They offered different theories. 


We don’t focus on problem prevention because …

  1. We don’t know the importance and impact until the problem actually appears.
  2. There are always existing problems that must take precedence over prevention.
  3. If the problem doesn’t materialize, we’ve wasted our money and resources.
  4. Problem prevention can’t be measured. There’s no baseline to know if we’ve accomplished anything.
  5. There is an infinite number of possible problems. How would we choose which to prevent?
  6. Problem prevention would increase our operating costs.
  7. My career would stagnate. Nobody gets promoted because s/he prevented problems.
  8. Before a problem appears, there is no pain to motivate action. 



This is quite a list. It communicates lack of vision, poor planning, a misguided view of metrics, job security issues, and little or no initiative without pain.  Pretty bleak picture for proactive leadership.  

Yet there are past and current precedents showing that problem prevention is a valuable and achievable priority. 

  • Years back, manufacturing found the cost savings in preventing defects through total quality management.
  • Today company’s like Zappos and Amazon proactively pay employees to quit if they aren’t happy. They believe that unhappy employees make for unsuccessful companies. Why wait for the success to slide and then address the employee motivation issue?
  • Fair hiring practices are also designed to prevent law suits.

 

So is this proactive leadership only possible in these cases of legal requirements, quality based manufacturing, and very visionary leaders? No. All organizations can focus on problem prevention.

 

 

When we look at the list of reasons why leaders don’t focus on problem prevention, there is one underlying common element — the “we don’t know” element. 

  • We don’t know which potential problems are important enough to prevent.
  • We don’t know how to show achievement.
  • We don’t know the impact or the pain.
  • We don’t know the cost.

 




The first step to problem prevention is to make the intangibles tangible.  There are research organizations that study and publish data on most workplace issues.  

    For example, you can access findings on the cost and impact of workplace violence.  Instead of simply investing in “active shooter training” which is reactive, invest as well in workplace violence prevention programs. These include training about the warning signs and conducting early interventions.  Compare the costs of these programs to the research findings and you make the unknown, known. This is proactive leadership.
    There is much data on the negative effects of employee disengagement and low morale on company productivity and success.  Use this data to decide how much to invest in employee engagement programs and additional proactive leadership training.

There is no need to let the “we don’t know element” create a reactive culture in your organization.






Solving problems takes time and money AND drains those resources away from achieving the business vision. That’s a double hit against success!


From my professional experience to your success,
Kate Nasser, The People Skills Coach™

Related Posts:
Leadership Intuition, Develop Yours!

©2014 Kate Nasser, CAS, Inc. Somerville, NJ. I appreciate your sharing the link to this post on your social streams. However, if you want to re-post or republish the content of this post, please email info@katenasser.com for permission and guidelines. Thank you for respecting intellectual capital.


Kate Nasser, The People Skills Coach™, delivers coaching, consulting, training, and keynotes on leading change, employee engagement, teamwork, and delivering the ultimate customer service. She turns interaction obstacles into interpersonal success. See this site for workshop outlines, keynote footage, and customer results.

 

 

PS-EnergyBar-LogoJoin me through these social channels

Engage in people skills learning! Let’s turn interaction obstacles into business success in leadership, teamwork, and customer service experience. I invite your questions, share my experience, and welcome your wisdom.

Mother’s Day People Skills Chat: Mothers, Leadership & Inner Strength

WHEN: Join us Sunday May 11, 2014 on Twitter at 10AM EDT. Hashtag: #peopleskills


Time converter:
Please click the time converter link above to convert 10am EDT to your local time.



Mother’s Day People Skills Chat: Mothers, Leadership, Inner Strength

We often think of mothers as nurturing and warm. Yet they are also pillars of inner strength who lead little infants to develop into adults.

In honor of mothers, we will explore leadership and inner strength in a special Mother’s Day People Skills Chat Sunday May 11, 2014, 10am EDT.



Mother's Day People Skills Chat.  Image is People skills logo

Mother’s Day People Skills Chat on Mothers, Leadership, & Inner Strength. Image by KimbManson for Kate Nasser. All rights reserved.

Image designed by: Kimb Manson Graphics Design for Kate Nasser. All rights reserved.

Mother’s Day People Skills Chat: Leadership & Inner Strength

What leadership do mothers show and what have they taught about leadership with their strengths?

Some questions to get us thinking in advance:

  • What words would you use to describe the unique leadership that mothers use?
  • How do mothers combine leadership and nurturing?
  • Mothers lead to empower. Agree/Disagree?
  • Exactly how does inner strength impact mothers and their leadership?
  • When do mothers use their inner strength to help those outside their families?
  • How do mothers develop inner strength in their children?
  • What have mothers taught us about finding and developing great connections?
  • How would the world be different if more mothers were leading countries?
  • What can business leaders learn from mothers’ leadership?
  • What is your mother’s people skills legacy?



These are just some questions to get us thinking. Actual questions will post live during the chat.

There is so much to explore about mothers, leadership, and inner strength! So bring your personal perspective, your experience, a beverage, and join us Sunday May 11, 2014, 10am EDT in Mother’s Day People Skills Chat on Twitter (hashtag: #peopleskills).


I also invite you to continue this chat by joining the Google+ People Skills Community, The Facebook Group People Skills That Really Matter and the LinkedIn Group People Skills Succeed to be a part of all the people skills discussions everyday 24×7. Get your people skills community member badge here.



Shout Out of Gratitude

My gratitude to all who participate and grow the people skills global community on Twitter (#peopleskills), Google+, LinkedIn, and Facebook. We welcome your suggestions for topics, offers to co-host, and most especially your diverse insights.

Special thanks to to the community and chat moderators Chantal Bechervaise, Dave Moore, Hoda Maalouf, Tom Rhodes, and Tracy Shroyer.






Hope you will all join our special Mother’s Day People Skills Chat on Twitter (#peopleskills) this Sunday May 11th, 2014, 10am EDT/7am PDT on mothers, leadership, and inner strength.

Everyone is welcome! We have only one rule in People Skills Global Chat: Respect for all even when we disagree.







TIP: If you have never been in a Twitter chat, you may find it helpful to log on to Tweetchat.com, or Twubs.com and enter hashtag #peopleskills. Sign in to your Twitter account. The venue will insert the hashtag on each of your tweets and you will see all the tweets on one screen. Other tools available are Tchat.io, Hootsuite and TweetDeck.

I am the founder and host of the chat and will be happy to answer any questions you have in advance: Email me.


Connect with you this Sun. May 11, 2014, 10am EDT in our Mother’s Day People Skills Chat on Twitter as we discuss mothers, leadership, and inner strength.


Until then, as always, I wish you bonds of happiness and success!

 

From my professional experience to your success,
Kate Nasser, The People Skills Coach™

©2014 Kate Nasser, CAS, Inc. Somerville, NJ. I appreciate your sharing the link to this post on your social streams. However, if you want to re-post or republish the content of this post, please email info@katenasser.com for permission and guidelines. Thank you for respecting intellectual capital.


Kate Nasser, The People Skills Coach™, delivers coaching, consulting, training, and keynotes on leading change, employee engagement, teamwork, and delivering the ultimate customer service. She turns interaction obstacles into interpersonal success. See this site for workshop outlines, keynote footage, and customer results.

 

 

PS-EnergyBar-LogoJoin me through these social channels

Engage in people skills learning! Let’s turn interaction obstacles into business success in leadership, teamwork, and customer service experience. I invite your questions, share my experience, and welcome your wisdom.

Leadership Evolution: Are You a Boring Tiresome Leader?


Leadership Evolution: Image is an arc of clouds on bright blue sky.

Leadership Evolution: Are You a Boring Leader? Image by StormLoverSwin93.

Image by StormLoverSwin93 via Flickr Creative Commons License.


The debate about whether leaders need to be personable and engaging continues on and on. Introverts claim it’s a one-sided view and unfairly excludes them and their talents.  Hard driving results focused leaders slough it off as fluff. 

The real issue in this leadership evolution is in defining personable and engaging. It doesn’t mean you have to be a comedian, a socialite, a softie, nor an extrovert.  


To lead and engage others means that, in your own way, you must be an updraft not a downdraft.






Leadership Evolution: From Boring and Tiresome to Uplifting

If your demeanor, words, and actions weigh people down, they will see you as tiresome and boring. They will disengage from your heavy load. Give yourself a leadership checkup with this list!

  1. Giving orders is boring. Tap employees’ talents to ignite their commitment.

  2. Focusing on blame suffocates desire. Breed accountability not blame. This is valuable leadership evolution.

  3. Black/white thinking keeps people in the status quo. Quite boring. Develop some patience with ambiguity to foster innovation and change. You go from boring to not boring just like that.

  4. Making it all about your pet peeves is very tiresome to others. Leaders who make life easy for themselves and tough on others lose influence because selfishness is boring. Be a model of give and take.

  5. Sitting on the fence while others struggle is lackluster leadership. Some leaders believe they must be neutral to empower others. Actually, it just irks others. Mentor, coach, ask questions, discuss. This is leadership evolution that says “let’s succeed together.”

  6. Sidelining employees who don’t agree with you is uninspiring to everyone. Even those you favor will believe that you don’t want or need their views. This humdrum leadership casts a shadow over success as groupthink takes over. Instead, engage and consider opinions and options. If you don’t agree, explain why. This mentoring expands everyone’s understanding of the bigger picture.

  7. Showing disdain out of frustration is disheartening to others. Quite tiresome. When you are stressed, communicate with unemotional words. This show of self-control strengthens others. It is impressive and it doesn’t leave scars!

  8. Educating the mind without educating the heart is no education at all. ~Aristotle Develop your mind and your heart. Leaders who increase their emotional intelligence uplift others. That’s exciting!

  9. Ego jousting grows old very quickly. When you think of the diverse personality types you will lead, assuming they all love to compete at the ego level is ridiculous. To many, it is a giant bore. Go beyond ego and discover the infinite possibilities of diversity. You go from boring to exciting in record time.

  10. Micro-managing is a huge snooze. Communicate the big picture, share your knowledge, let them know your door is open, and get out of the way. People go from feeling like robots to feeling alive!

  11. Stereotyping suffocates. Rid your mind of fear-driven biases. Start seeing people as they are and you breathe life into success. This is true leadership evolution that excites everyone.








As a leader, do you choose to be …

  • Selfish or giving?
  • Safe or strong?
  • Weak or courageous?
  • Closed or open?
  • Scarring or illuminating?
  • Stagnant or growing?



And which leader would you like to work for/with? Worth pondering. Worth considering. Worth growing.


From my professional experience to your success,
Kate Nasser, The People Skills Coach™

Related Posts:
Leadership Fairness Is Not Neutrality
Want Engaged Employees? Focus on Contentment
Potent Communication: 9 Easy People Skills Tips to Use Right Away!

©2014 Kate Nasser, CAS, Inc. Somerville, NJ. I appreciate your sharing the link to this post on your social streams. However, if you want to re-post or republish the content of this post, please email info@katenasser.com for permission and guidelines. Thank you for respecting intellectual capital.


Kate Nasser, The People Skills Coach™, delivers coaching, consulting, training, and keynotes on leading change, employee engagement, teamwork, and delivering the ultimate customer service. She turns interaction obstacles into interpersonal success. See this site for workshop outlines, keynote footage, and customer results.

 

 

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Engage in people skills learning! Let’s turn interaction obstacles into business success in leadership, teamwork, and customer service experience. I invite your questions, share my experience, and welcome your wisdom.

Contentment: It’s Not an Endpoint!


Contentment is defined as satisfaction and ease of mind. Yet there are leaders who have redefined it to mean lack of ambition and laziness. Recently I heard two such leaders proclaim, “When people are content they stop trying. Contentment means you don’t want to achieve anything else.” How wrong they are. How risky their view.



What do you see? Contentment, potential, both?

Contentment is Not Endpoint. Image is churning water that look like clouds.

Leaders, Want Engaged Employees? Focus on Contentment. Image by indi.ca.

Image by Indi.ca via Flickr Creative Commons License.

Leaders, if you mislabel contentment as the end of ambition you are likely to:

  • Create constant churn that tires vs. inspires
  • Create change for change sake
  • Keep employees busy being busy
  • Rob the team of the inspiration that comes from celebrating achievement and completion
  • Miss valuable opportunities to engage employees with appreciation



Contentment is gratitude for the present moment that doesn’t stop the future.



Contentment: The Appreciative Road to Employee Engagement

Leaders, have you found yourself wondering if showing appreciation to employees will take away their initiative and work ethic? Perhaps you were mentored by leaders who were trapped in that fear.


How can you escape this trap?

  1. See true contentment as pride in a job well done that inspires employees to ask “What’s next?”
  2. Honor employees with specific feedback that highlights their wisdom, initiative, endurance, persistence, and commitment.
  3. Appreciate and recognize effort.
  4. Highlight how their talents are making a difference. Let them feel the glow of this praise.
  5. Celebrate milestones as well as achievements and results. These interim moments of contentment re-energize everyone.



Contentment is not the opposite nor the enemy of ambition. It’s not surrender to the status quo. It’s gratitude and appreciation that rejuvenates the desire and will to do more. Inner contentment is essential to resilience.


Contentment is not an end point. It is moments of mindfulness that say “Wow, look how far we’ve come.” If you rob employees of these celebratory reflections, where will they find the spirit to overcome the next set of hurdles?


Your turn!

What has contentment done for you and where can it take you and those you lead?


From my professional experience to your success,
Kate Nasser, The People Skills Coach™


Related Engagement Posts:
25 Incredible Talents to Recognize & Appreciate
Leadership, Breed Accountability Not Blame
12 Worthy Kudos to Spark Employee Engagement

©2014 Kate Nasser, CAS, Inc. Somerville, NJ. I appreciate your sharing the link to this post on your social streams. However, if you want to re-post or republish the content of this post, please email info@katenasser.com for permission and guidelines. Thank you for respecting intellectual capital.


Kate Nasser, The People Skills Coach™, delivers coaching, consulting, training, and keynotes on leading change, employee engagement, teamwork, and delivering the ultimate customer service. She turns interaction obstacles into interpersonal success. See this site for workshop outlines, keynote footage, and customer results.

 

 

PS-EnergyBar-LogoJoin me through these social channels

Engage in people skills learning! Let’s turn interaction obstacles into business success in leadership, teamwork, and customer service experience. I invite your questions, share my experience, and welcome your wisdom.

True Customer Experience Leadership Breeds Initiative Beyond Procedures

 

Leaders, true customer experience leadership succeeds by believing that procedures can only go so far. There is no way to foresee everything the customer will request. Employees close the remaining gaps to ensure a great customer experience.

 

That is, they do if you breed employee initiative. Even when you are not comfortable empowering them fully, foster their sense of initiative. Without it, customer experience and your brand image falters. True customer experience leadership doesn’t let this happen.


True Customer Experience Leadership:; Image is an empty packet of ketchup.

True Customer Experience Leadership: Breed Initiative. Image by Hi Turkey Toe via Flickr.

Image by Hello Turkey Toe via Flickr Creative Commons License.


A True Story to Illustrate

I was in an upscale grocery store that had a  cafe for dining.  The store is known for their customer service. They are also heavy into metrics, procedures, forecasting and planning.  I was in the cafe eating on a Thursday evening and two staff members were nearby discussing that they had run out of ketchup packets. The conversation was very telling.

“Can you believe we’re out of ketchup? How can a grocery store be out of ketchup?”



I heard the employees and said, “Maybe you could get some bottles from the grocery aisle and put them around this restaurant section. You could ask the general manager how to account for it. It would be great customer service and the diners would appreciate it.” Other diners heard me and echoed what I said.

He simply replied, “Oh well, I think the ketchup packets are coming in on Saturday.”  He showed no initiative. Not even to bring it to management’s attention.


Will the diners overlook that there was no ketchup? Possibly. 

Will they forget that employees did nothing to help when bottles of ketchup were a short walk away? Probably not.


This upscale grocery store does a huge in-store dining business. They also cater extensively. So why did employees do nothing to address the customer experience gap?

Is there true customer experience leadership at this grocery store chain? Or have the leaders put so much focus on planning, metrics, and procedures that employees believe they must live within that frame?


True Customer Experience Leadership: Inspire Initiative If Not Empowerment

It is so interesting that the employees were aware of how customers would perceive the shortage. They knew it would seem illogical for a cafe in a grocery store to be out of ketchup. They were in tune with customers’ views yet showed no initiative to close the gap.

Did they know they should? Great customer experience must go beyond what leadership foresees, prescribes, and plans.

  1. Inspiration. Leaders as you speak with employees, your words cannot be purely about metrics and procedures. You must talk and walk a can-do attitude to close customer experience gaps. It is by your daily demeanor and behavior that the employees become inspired to care for customers — beyond procedures.

  2. Initiative. Breed a sense of initiative in all employees. Initiative is the action to see what’s possible. Even if you don’t empower employees to decide on the solution, their initiative can bring the real life customer experience questions to your attention. Show them your initiative in closing customer experience gaps and call them to do the same.

  3. Remove the fear. Organizations with a strong focus on metrics, inadvertently breed employee fear of stepping outside of standard procedures that drive the metrics. Employees prefer to play it safe even if the customer experience and brand reputation suffers. True customer experience leadership removes the fear by removing the blame. Never punish an employee for showing initiative and bringing customer experience gaps to your attention. Better yet, empower them to act!



Are you using true customer experience leadership to breed initiative beyond procedures? It readies everyone in the company to make a difference for the customer!


Pose this question at your next leadership or all hands meeting for no-cost customer experience improvement. The question and the answers can transform your culture!



From my professional experience to your success,
Kate Nasser, The People Skills Coach™

Related Posts:
Service Recovery: Go Beyond Problem Solving
Customer Experience: The Opposite of Convenience May Surprise You
Customer Experience Leadership: Are Your Metrics to Loud to Hear the Customer?

©2014 Kate Nasser, CAS, Inc. Somerville, NJ. I appreciate your sharing the link to this post on your social streams. However, if you want to re-post or republish the content of this post, please email info@katenasser.com for permission and guidelines. Thank you for respecting intellectual capital.


Kate Nasser, The People Skills Coach™, delivers coaching, consulting, training, and keynotes on leading change, employee engagement, teamwork, and delivering the ultimate customer service. She turns interaction obstacles into interpersonal success. See this site for workshop outlines, keynote footage, and customer results.

 

 

PS-EnergyBar-LogoJoin me through these social channels

Engage in people skills learning! Let’s turn interaction obstacles into business success in leadership, teamwork, and customer service experience. I invite your questions, share my experience, and welcome your wisdom.

Leaders who have moved passed the autocratic style of leadership and embrace employee engagement, collaboration, and empowerment sometimes face a new challenge — what to do when people disagree.

Both new and experienced leaders struggle with this. They feel compelled to be fair to all who disagree and they get trapped in defining what is fair. In their confusion, they mistakenly settle into neutrality with grave consequences.

In leadership, fairness is not neutrality.


Leadership Fairness: Image is shadow of human balancing in neutral.

In Leadership Neutrality is Not Fairness Image by: Gwen

Image by: Gwen via Flickr Creative Commons License.

Leadership Fairness vs. Neutrality: A Clearer View

  • Great leaders are impartial not neutral. There is a significance difference between impartiality and neutrality. Impartiality is active. Neutrality is passive. Impartiality keeps bias at bay. Long term neutrality keeps success at bay. It abandons, isolates, demotivates, and disengages. Great leaders are engaged and personally engage others with care and inspiration.

  • Great leaders don’t settle; they choose. There may be moments when leaders temporarily choose neutrality to understand what will come of divergent views and ponder the big picture. They may wait before weighing in yet they don’t hide in neutrality.

  • Great leaders navigate divergent views by keeping their eye on the business goal. Divergent views are the team’s raw materials of success. Great leaders use their experience, intuition, perspective, and private access to information to help craft those raw materials into a positive result. There is no leadership fairness in leaders withholding their value and letting the teams struggle endlessly.

  • Great leaders mentor through the rich mix of views. As they see disagreements surface and then begin to swirl, they seize the opportunity to develop the team’s critical thinking skills. Through leaders’ excellent questions, team members learn how to assess the better pathway and reach the goal. In these moments, great leaders are facilitating current success and developing future leaders. Neutrality does not accomplish this.

  • Great leaders practice humility not neutrality. The know-it-all leader is not a great leader. The neutral leader is not a great leader. The leader who practices humility becomes the model of how to disagree without being disagreeable. Neutrality doesn’t model this.

    Humility respects all. It removes resistance and speeds conflict resolution. Conversely, neutrality often drags conflict out during which time it erupts again and again.

    Humility speaks. It is not silent. It calmly sends a powerful message that neutrality never even whispers.


Leadership Fairness Is Found in Facilitating Greatness

New leaders, leading their former peers, bring greatness to the team by uniting all around the business goal. They are being fair to the whole team when they don’t let pleas for “fairness to your old buddies” paralyze them into neutrality.


Leaders who don’t like conflict bring greatness to the team when they teach their natural sense of collaboration rather than hiding in neutrality. Fairness lies in accountability to the team’s success.


Leaders with less occupational knowledge than those they lead bring greatness to the team when they use their impartial objectivity to help teams work through divergent views. They lose the team’s respect when their neutrality says “I’m not worthy”. Fairness to the team lies in overcoming self-doubt to ignite that team’s success, no matter what.


Leaders who want to build empowerment bring greatness to the team by not confusing empowerment with democracy. Empowerment tracks toward a common goal. Democracy tracks toward individual choice. Great leaders foster empowerment in teams (not democracy) to engage all to reach a shared success. Fairness to the team lives in resisting the temptation to be neutral. It shines in preventing empowerment from morphing into democracy.




In truth, great leaders don’t confuse neutrality and fairness. They know the difference between impartiality and neutrality. They aren’t conflicted over choosing between people or success.


They model and coach team members to respect and use diversity to kindle success. They inspire and engage people so they all can reach for the stars and yes, actually reach the stars!



It’s your turn …

  1. What else drives leaders into being neutral?
  2. Why do some leaders get stuck there and how does it impact those they lead?


From my professional experience to your success,
Kate Nasser, The People Skills Coach™


Additional Actionable Leadership Posts:
Leadership: Engage Employees to Succeed at What? Integrity?
Leaders, Are You Leading With Honesty & Civility?

©2012-2014 Kate Nasser, CAS, Inc. Somerville, NJ. I appreciate your sharing the link to this post on your social streams. However, if you want to re-post or republish the content of this post, please email info@katenasser.com for permission and guidelines. Thank you for respecting intellectual capital.


Kate Nasser, The People Skills Coach™, delivers coaching, consulting, training, and keynotes on leading change, employee engagement, teamwork, and delivering the ultimate customer service. She turns interaction obstacles into interpersonal success. See this site for workshop outlines, keynote footage, and customer results.

 

 

PS-EnergyBar-LogoJoin me through these social channels.

Engage in people skills learning! Let’s turn interaction obstacles into business success in leadership, teamwork, and customer service experience. I invite your questions, share my experience, and welcome your wisdom.

Engaging Employees to Succeed at What? Integrity?


As I work with leaders on engaging employees, I’m always interested in how others are defining it and doing it. Today I read David Zinger’s definition: Employee Engagement: Good work, done well, with others, every day.

At the same time I’m reading about Toyota’s and GM’s car safety issues and wonder if the employees thought they were engaged in good work done well. Most likely the answer is yes. Hence the confusion with employee engagement.

When leaders approach me about engaging employees, I ask them, engage employees to do what? Get the job done? Follow the leaders? Engage each other for company-wide success? Each answer leads to different results.


Engaging Employees: Image is the word Ethics held up by hands.

Engaging Employees to Succeed at Integrity? Image licensed from Istock.com.

Image licensed from Istock.com

Engaging Employees: Culture of Accountability & Integrity

As the new CEO of GM fields questions about why the corporation didn’t fix known safety issues, she has focused on the problem of silos that stopped communication. However …

Silos don’t stop communication.


Silos create communication challenges that a culture of accountability and integrity solves.


Supposedly at GM, departments that were aware of the trouble with ignition switches didn’t tell the engineering teams. Why not? Why wouldn’t they feel absolutely compelled to inform others who could solve the problem? Silos don’t explain this. Their cultural definition of employee engagement does.

Clearly, GM’s definition of engaging employees was limited to meeting department goals. The engagement culture was not one of company-wide accountability to protect customers and GM’s good name. What was missing?

The simple question that wasn’t on everyone’s mind …

Engaging Employees: Image is words Wrong & Right

Engaging Employees: Accountability & Integrity Image licensed from Istock.com

Image licensed from Istock.com

Even established core values like the following don’t compel people to engage each other throughout a company.

Engaging Employees: Image is list of core values

Engaging Employees: Core values alone don’t do it. Image fr Istock.com

Image licensed from Istock.com


Employees likely think of core values as applying to their own work not necessarily as calling them to engage each other for company success. Most core values lack this call to action.


Leaders, you can fill this gap by asking the following two questions consistently with your teams:

  1. Who does this issue impact?
  2. Who all needs to know?




If you want employees to do good work, done well, with others, every day, as David Zinger proposes, then live, model, and illustrate the phrase “with others”.

You will effectively develop a culture accountability and integrity that engages employees to engage each other. It will remove the communication challenges that silos create.

What successes have you had engaging employees to break through silos?


From my professional experience to your success,
Kate Nasser, The People Skills Coach™

Related Posts
Leaders, Engage Employees Through Connection Not Status
Employee Engagement: Breed Accountability Not Blame

©2014 Kate Nasser, CAS, Inc. Somerville, NJ. I appreciate your sharing the link to this post on your social streams. However, if you want to re-post or republish the content of this post, please email info@katenasser.com for permission and guidelines. Thank you for respecting intellectual capital.


Kate Nasser, The People Skills Coach™, delivers coaching, consulting, training, and keynotes on leading change, employee engagement, teamwork, and delivering the ultimate customer service. She turns interaction obstacles into interpersonal success. See this site for workshop outlines, keynote footage, and customer results.

 

 

PS-EnergyBar-LogoJoin me through these social channels

Engage in people skills learning! Let’s turn interaction obstacles into business success in leadership, teamwork, and customer service experience. I invite your questions, share my experience, and welcome your wisdom.

Leadership Intuition: Develop yours. It’s not voodoo!


Whether you are a new or experienced leader, your plate is full of responsibilities and your to-do list brimming with things to learn. Where do you start? Well there is one skill — leadership intuition — that will steer you through the new challenges and guide you to lead people well. Leadership intuition delivers valuable foresight to the business, the employees, and to customers.


Develop your intuition.



Leadership Intuition: Image is fortune cookie saying trust your intuition

Leadership Intuition: Develop Yours!

Image by: Hexmar via Flickr Creative Commons License.


Intuition is a skill. It is not magic nor voodoo.



Intuition is experience reapplied.



Good detectives apply it to solve mysteries. Great physicians use it to diagnose your illness even when technology can’t. Very successful leaders use it to engage employees, to foresee and prevent trouble, and to create the new business vision.

If intuition is just experience, why call it intuition? Because it isn’t just experience.


Intuition is a synthesis of information and experience — especially about people — reapplied in a different time and space. It is continuous learning. With practice, the synthesis works so quickly that many people experience it as a hunch. I don’t rule out that some people may have a sixth sense that others don’t. Yet everyone can develop the skill of intuition — experience reapplied.


Steps to Develop Your Leadership Intuition

  1. Become a student of human behavior. Observe & listen to them. Communicate with them.

  2. Give yourself permission to see things as they are unencumbered with your fears, values, hopes, and personal agenda. Intuition springs from this reality. Like a detective, spot patterns and see exceptions to patterns. Notice how people look when they are feeling certain things. Be aware of how they behave when they have those feelings. This develops your leadership intuition.

  3. Build your leadership intuition data bank. Embrace non-measurable data. It crosses over time and space. Abandon the mistaken belief that “if you can’t measure it, it doesn’t exist.” Human behavior is real even when you can’t measure it. Gather this input, synthesize it, and reapply it! Remember, your leadership intuition will grow when you notice people’s behavior.




Leadership Intuition: Implications for Employee Engagement

  • To strengthen your intuition, don’t micro-manage. It is difficult to see the forest if you are focusing on one tree. Broaden your vista to see the whole picture.
  • Get to know those you work with as people. Get to know them sooner than later — your colleagues, your team, your vendors, your suppliers, and other teams that your organization will work with. Knowing people well strengthens your intuition for future interactions.
  • Learn about diverse people behavior and never stop learning. If you stop learning, your leadership intuition data bank becomes incomplete, your intuition flawed, and your employees disengaged from your efforts.
  • Complete your intuition. Acting on intuition alone is a mistake. Use your newly developed intuition as a starting point for further assessment. It maximizes the value of your intuition and minimizes pattern error, stereotyping people, and bad decisions.



Consider Einstein’s view: “The intuitive mind is a sacred gift and the rational mind is a faithful servant. We have created a society that honors the servant and has forgotten the gift. I believe in intuition and inspiration. At times I feel certain I am right while not knowing the reason.”


What benefits have you experienced from leadership intuition?


From my professional experience to your success,
Kate Nasser, The People Skills Coach™


Other Leadership Posts for Growth:
Develop Emotional Intelligence: Are You Using These Steps?
13 Emotionally Intelligent People Skills for Career & Leadership Success

©2011-2014 Kate Nasser, CAS, Inc. Somerville, NJ. I appreciate your sharing the link to this post on your social streams. However, if you want to re-post or republish the content of this post, please email info@katenasser.com for permission and guidelines. Thank you for respecting intellectual capital.


Kate Nasser, The People Skills Coach™, delivers coaching, consulting, training, and keynotes on leading change, employee engagement, teamwork, and delivering the ultimate customer service. She turns interaction obstacles into interpersonal success. See this site for workshop outlines, keynote footage, and customer results.

People Skills Leadership Chat – Have We Gone Past the Tough Guy Image?

WHEN: Join us Sunday March 30, 2014 on Twitter at 10AM EDT. Hashtag: #peopleskills


Time converter:
Please click the time converter link above to convert 10am EDT to your local time.



Background on This People Skills Leadership Chat

Business leaders, is our definition of great leadership still tied to the tough guy image? Many say that leadership has evolved over the decades as the economy expanded from assembly lines to the information and technology age. Yet I see vestiges of the gotta be tough with others mentality in many leaders. It makes me ask the question, is it still a (hidden) part of the definition of great leadership? Have leaders absorbed this and made it part of their identity?

Join us Sunday March 30, 2014, 10am EDT in #peopleskills Twitter chat to explore leadership people skills – the tough guy image. My co-host will be Chantal Bechervaise, Human Resources specialist with endless passion for learning. Chantal is also a moderator of the Google+ people skills community.



People Skills Leadership Chat: People skills logo

People Skills Leadership Chat March 30. Image by KimbManson for Kate Nasser. All rights reserved.

Image designed by: Kimb Manson Graphics Design for Kate Nasser. All rights reserved.


People Skills Leadership Chat: Losing Tough Guy Image

As businesses embrace a new generation of workers, as they require more employee engagement to truly succeed, exploring people skills leadership issues is critical.

Join us in global people skills Twitter chat (#Peopleskills) this Sunday March 30th at 10am EDT to explore it. Some questions to get us thinking in advance:

  • What is your definition of great leadership?
  • How does toughness play into the definition? Internal strength or external roughness?
  • Where if at all do you see vestiges of the tough guy leadership image?
  • How has the tough guy image impacted women and mentoring women leaders?
  • Do you want leaders to show humility, humanity or ___________?
  • Can a humble leader be a great leader? Why do many people say no?
  • Emotions: What role do they play in great leadership?
  • Would you be comfortable with a leader who shows emotion during a crisis?
  • What’s the difference between a strong leader and a tough leader?



These are just some questions to get us thinking before we begin. Actual questions will post live during the chat.

So bring your personal perspective, your favorite beverage, and join me and the people skills global chat community this Sunday March 30, 2014, 10am EDT on Twitter (hashtag: #peopleskills) to explore People Skills Leadership – Losing the Tough Guy Image!


I also invite you to continue this chat by joining the Google+ People Skills Community, The Facebook Group People Skills That Really Matter and the LinkedIn Group People Skills Succeed to be a part of all the people skills discussions everyday 24×7. Get your people skills community member badge here.



Shout Out of Gratitude

My gratitude to all who participate and grow the people skills global chat community on Twitter (#peopleskills), Google+, LinkedIn, and Facebook. We welcome your suggestions for topics, offers to co-host, and most especially your diverse insights. Special thanks to the community and chat moderators Chantal Bechervaise, Dave Moore, Hoda Maalouf, Tom Rhodes, and Tracy Shroyer.






Hope you will all join People Skills Global Twitter Chat (#peopleskills) this Sunday March 30, 2014, 10am EDT/7am PDT/2pm GMT to explore the People Skills Leadership – Losing the Tough Guy Image.

Everyone is welcome! We have only one rule in People Skills Global Chat: Respect for all even when we disagree.







TIP: If you have never been in a Twitter chat, you may find it helpful to log on to Tweetchat.com, or Twubs.com and enter hashtag #peopleskills. Sign in to your Twitter account. The venue will insert the hashtag on each of your tweets and you will see all the tweets on one screen. Other tools available are Tchat.io, Hootsuite and TweetDeck.

I am the founder and host of the chat and will be happy to answer any questions you have in advance: Email me.


Chat with you this Sun. March 30, 2014, 10am EDT in people skills global Twitter chat to explore: People Skills Leadership – Losing the Tough Guy Image.


Until then, as always, I wish you bonds of happiness and success!

From my professional experience to your success,
Kate Nasser, The People Skills Coach™

©2014 Kate Nasser, CAS, Inc. Somerville, NJ. I appreciate your sharing the link to this post on your social streams. However, if you want to re-post or republish the content of this post, please email info@katenasser.com for permission and guidelines. Thank you for respecting intellectual capital.


Kate Nasser, The People Skills Coach™, delivers coaching, consulting, training, and keynotes on leading change, employee engagement, teamwork, and delivering the ultimate customer service. She turns interaction obstacles into interpersonal success. See this site for workshop outlines, keynote footage, and customer results.

 

 

PS-EnergyBar-LogoJoin me through these social channels

Engage in people skills learning! Let’s turn interaction obstacles into business success in leadership, teamwork, and customer service experience. I invite your questions, share my experience, and welcome your wisdom.

Leadership Mirage: Do You See Patience, Inaction, or No Accountability?


Being ultimately responsible for a successful outcome, leaders often focus on everyone’s actions to achieve it. Yet team members work at different paces with different behaviors.

This presents the leadership mirage challenge! What are you seeing and is it a threat to success? Are team members being patient and persistent, or inactive and unaccountable?



Leadership Mirage: Image is Runners in setting sun.

Leadership Mirage: Patience Is Not Inaction. Image from Istock.com.

Image licensed from Istock.com

Leadership Mirage: Clarifying to Lead Well

The picture of patience and persistence is quite different from inactive and unaccountable. Your perspective, professional goals, concerns, and courage — as a leader — impact what you see and how you interpret it. Let’s clarify the picture to lead well.

Patience

Being realistic about time needed given current conditions, resources, knowledge, and talents.

  • For example, when new hires start work, it takes time for them to learn the business. Patience is seeing this reality. Prevent the leadership mirage. Either accept this reality or do something to change the current reality. Give them training, mentors, and assistance to speed the process. As leaders, you thus prevent patience from blurring into inaction.

  • When teams are resisting change, does your patience blur into inaction? I witnessed a very analytic team member blind a leader and temporarily stop a change initiative through endless analytic questions. The team member created a leadership mirage. He painted the image that all these issues had to be resolved before taking action on the change. The leader told me he was trying to be patient with the teams because change is difficult. Yet he was very concerned about not moving ahead.

    As the consultant on the project, I said to the team member, “I think you pose all these questions as absolutes to stop the change.” He replied, “Yes.” The mirage disappeared. The leader could see the ulterior motive and the distortion. He could then change the current reality from distorted to active discussion.



Clarify the picture to prevent patience from turning into inaction!


Inaction

Doing nothing to change conditions, move forward, and reach success in the necessary time frame.

  • For example, a leader asked a manager to arrange everything for a distributed online meeting. She asked him to initiate the tele-conference 15 minutes before start time. The slow paced manager did a half-baked job organizing it and launched the tele-conference one minute after the start time. His response to the leader’s displeasure was, “I’m a patient person.” He was creating a leadership mirage.

    It didn’t blind this leader. After speaking with the manager and seeing there had been no obstacles to starting on time, she said to him, “You actions were not about patience. You were simply slow to act and your delay impacted the global team.”


  • Patience is not withholding information when others need it to be successful. Patience is not remaining completely silent when others need your input. Patience is not making others wait because you prefer to work at a slower pace. These are all examples of inaction that can delay success. Leaders, clarify these differences with teams. It helps all to avoid being blinded by these mirages. They can then be accountable for success.



Remove every leadership mirage so that all can be accountable for success!



Patience is being flexible on how you all reach success. It is tolerant of differences that still keep progress moving. It includes and empowers all to be accountable.

Inaction is delay from personal preference. It is denial of issues instead of discussing to clarify. Inaction hides from difficult moments rather than courageously facing them. It runs from accountability.


Leadership mirages blind leaders when …

  1. … they confuse being likeable with constantly wanting to be liked. Team members play on these leaders’ for more patience. It turns into inaction. Solutions: See the truth to rally everyone to accountability.

  2. … they are hard drivers addicted to feverish levels of activity and see anything less than feverish as inaction. Solution: Clarify what progress is being made to moderate your obsession about activity.

  3. … they are not committed to the vision, purpose, or change initiative. Ambivalence gives mirages more power over perspective. Solution: Be aware of when you are not committed. Self-awareness clarifies the view. When you see the reality, the mirage disappears.








To remove the leadership mirage, be self-aware, clarify the view, and communicate.



Then turn inaction into success by changing something that empowers success.



What successes have you had through clear vision and self-awareness?







From my professional experience to your success,
Kate Nasser, The People Skills Coach™

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©2014 Kate Nasser, CAS, Inc. Somerville, NJ. I appreciate your sharing the link to this post on your social streams. However, if you want to re-post or republish the content of this post, please email info@katenasser.com for permission and guidelines. Thank you for respecting intellectual capital.


Kate Nasser, The People Skills Coach™, delivers coaching, consulting, training, and keynotes on leading change, employee engagement, teamwork, and delivering the ultimate customer service. She turns interaction obstacles into interpersonal success. See this site for workshop outlines, keynote footage, and customer results.

 

 

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Engage in people skills learning! Let’s turn interaction obstacles into business success in leadership, teamwork, and customer service experience. I invite your questions, share my experience, and welcome your wisdom.

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