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		<title>Super Customer Experience: Loyalty not Imprisonment!</title>
		<link>http://katenasser.com/super-customer-experience-loyalty-not-imprisonment/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
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		<pubDate>Sun, 29 Jan 2012 23:30:19 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
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		<guid isPermaLink="false">http://katenasser.com/?p=20117</guid>
		<description><![CDATA[Customer Experience Leaders &#038; Chief Customer Officers &#038; Marketing Executives: These 3 common mistakes  make customers want to leave. In design, service, &#038; delivery -- fix these &#038; build loyalty.]]></description>
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		<title>What&#8217;s Our Super Glue of Customer Experience?</title>
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		<pubDate>Wed, 02 Nov 2011 11:00:53 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Customer Service]]></category>
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		<guid isPermaLink="false">http://katenasser.com/?p=18048</guid>
		<description><![CDATA[Ever asked your customer service reps what do the customers think is a great experience?  They hear their honest opinions and can tell you "What's Our Super Glue of Customer Experience?" Here are 7 results ...]]></description>
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		<slash:comments>5</slash:comments>
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		<title>Customers&#8217; Views Breathe Life Into Always Being Right Rule</title>
		<link>http://katenasser.com/customers-views-breathe-life-into-always-being-right-rule/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/customers-views-breathe-life-into-always-being-right-rule/#comments</comments>
		<pubDate>Tue, 06 Sep 2011 10:50:51 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Customer Service]]></category>
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		<guid isPermaLink="false">http://katenasser.com/?p=16145</guid>
		<description><![CDATA[Managers use this list to guide new employees on why the customer is  always right &#038; how to serve them well. The issue is not right/wrong -- it is respect for insight and beyond.  Read more ...]]></description>
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		<slash:comments>23</slash:comments>
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		<title>Hotel Customer Loyalty: Easy Exceptions +</title>
		<link>http://katenasser.com/hotel-customer-loyalty-easy-exceptions/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/hotel-customer-loyalty-easy-exceptions/#comments</comments>
		<pubDate>Fri, 01 Apr 2011 01:22:57 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[Thriving in Change]]></category>
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		<guid isPermaLink="false">http://katenasser.com/?p=10859</guid>
		<description><![CDATA[You've read that customer loyalty comes from service that's easy for customers. In hospitality industry, customer loyalty comes from easy exceptions + read more ...]]></description>
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		<slash:comments>6</slash:comments>
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		<title>Easy Does It for Customer Loyalty!</title>
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		<comments>http://katenasser.com/easy-does-it-for-customer-loyalty/#comments</comments>
		<pubDate>Wed, 17 Mar 2010 01:29:13 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Customer Service]]></category>
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		<guid isPermaLink="false">http://katenasser.com/?p=2961</guid>
		<description><![CDATA[Every customer remembers, returns, and refers when the experience with you was easy. They remember moments. What do they remember about you? Don't leave it to chance. Read more...]]></description>
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		<slash:comments>3</slash:comments>
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		<title>Listening Up &#8211; Lowest Cost Step to Customers&#8217; Dollars</title>
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		<comments>http://katenasser.com/listening-up-lowest-cost-step-to-customers-dollars/#comments</comments>
		<pubDate>Fri, 29 Jan 2010 17:36:17 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Listening Power]]></category>
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		<guid isPermaLink="false">http://katenasser.com/?p=1985</guid>
		<description><![CDATA[The lowest cost step to customers' dollars is to listen up to the level of their expectations and deliver unique and memorable service! Over come these fears and empower your staff to go unique!]]></description>
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		<slash:comments>4</slash:comments>
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		<title>Customer Service Loyalty &#8211; The Connection!</title>
		<link>http://katenasser.com/customer-service-loyalty-the-connection/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/customer-service-loyalty-the-connection/#comments</comments>
		<pubDate>Mon, 26 Oct 2009 01:28:01 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[People-Skills]]></category>
		<category><![CDATA[connection]]></category>
		<category><![CDATA[customer]]></category>
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		<guid isPermaLink="false">http://katenasser.com/?p=1365</guid>
		<description><![CDATA[Customers are loyal to great connections; cool and distant doesn't connect. More advice to increase loyalty from Kate Nasser, The People-Skills Coach.]]></description>
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		<slash:comments>11</slash:comments>
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		<title>Use the Customers’ Jargon — Not Yours!</title>
		<link>http://katenasser.com/use-the-customers-jargon-not-yours/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/use-the-customers-jargon-not-yours/#comments</comments>
		<pubDate>Tue, 24 Mar 2009 12:06:09 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[communication]]></category>
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		<guid isPermaLink="false">http://katenasser.com/?p=510</guid>
		<description><![CDATA[A recent experience brings me to this customer service reminder.  When interacting with the customer, use the customer's jargon not yours.   Here's a simple true story ...]]></description>
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