Mindset

Tough Mind Warm Heart: JOIN Us in People Skills Global Twitter Chat!

WHEN: Sunday May 17, 2015 at 10AM EDT. Hashtag: #peopleskills


Background on This Chat Topic: Developing Tough Mind Warm Heart

When people think of mental toughness, they don’t always picture a warm heart. Yet emotional intelligence and empathy are a huge part of mental toughness. JOIN us Sunday May 17th, 2015 as we explore developing tough mind warm heart.

My co-host is former FBI agent and mental toughness coach La Rae Quy She is author of the wonderful book Mental Toughness: 52 Tips to Recognize & Utilize Your Greatest Strengths. You can also tap her insights through her blog.



Tough Mind Warm Heart: Image is People skills logo

Tough Mind Warm Heart: Image by KimbManson for Kate Nasser. All rights reserved.

Image designed by: Kimb Manson Graphics Design for Kate Nasser. All rights reserved.


Tough Mind Warm Heart – Why and How!

Developing a tough mind warm heart life is very doable. In most cases, you can achieve more with emotional intelligence than with a hammer. In leadership, teamwork, sales, and your relationships, a tough mind warm heart approach combines the insight of a great mind with the power of heart.

Some questions to get us thinking in advance. Actual questions will post live during the chat.

  • Mental toughness – what is it and what you do imagine it does?
  • How is mental toughness different from hard-headed?
  • Tough mind warm heart – why does it sound contradictory to many people?
  • How can you have a warm heart without sacrificing critical thinking?
  • What are some examples of being warmhearted?
  • How can you develop a thick skin and a warm heart? Ag/Dis? Why?
  • How can you prevent your warm heart from weakening your mental strength?
  • What life events help/hinder developing a tough mind AND a warm heart?
  • When does a tough mind warm heart approach bring the most benefit?
  • How do people skills help develop a tough mind and a warm heart?


So bring your personal perspective, your favorite beverage, and join the people skills global chat community this Sunday May 17th , 2015 10am EDT on Twitter (hashtag: #peopleskills) to explore “tough mind warm heart.”


I also invite you to continue this chat by joining the Google+ People Skills Community and the LinkedIn Group People Skills Succeed to be a part of all the people skills discussions everyday 24×7. Get your people skills community member badge here.



Shout Out of Gratitude

My gratitude to all who participate and grow the people skills global chat community on Twitter (#peopleskills), Google+, and LinkedIn. We welcome your suggestions for topics, offers to co-host, and most especially your individual insights.

Special thanks this week to LaRae Quy for co-hosting with me and continued thanks to generous chat moderators Dave Moore, Hoda Maalouf, Tracy Shroyer, Jandis Price, Chantal Bechervaise and Tom Rhodes for their time and insightful contributions.






Hope you will all join People Skills Global Chat on Twitter #peopleskills this Sunday May 17th, 2015 10am EDT/7am PDT to explore developing tough mind warm heart.

Everyone is welcome! We have only one rule in People Skills Global Chat: Respect for all even when we disagree.







TIP: If you have never been in a Twitter chat, you may find it helpful to log on to Twubs.com or Tweetchat.com, enter hashtag #peopleskills, and sign in to your Twitter account. The venue will insert the hashtag on each of your tweets and you will see all the tweets on one screen. Other tools available are Tchat.io, Hootsuite and TweetDeck.

I am the founder and host of the chat and will be happy to answer any questions you have in advance: Email me.


Chat with you this Sun. May 17th, 2015 10am EDT in People Skills Global Chat on Twitter (#peopleskills) TOPIC: Tough Mind Warm Heart.


Until then, as always, I wish you bonds of happiness and success!

From my professional experience to your success,
Kate Nasser, The People Skills Coach™

©2015 Kate Nasser, CAS, Inc. Somerville, NJ. I appreciate your sharing the link to this post on your social streams. However, if you want to re-post or republish the content of this post, please email info@katenasser.com for permission and guidelines. Thank you for respecting intellectual capital.


Kate Nasser, The People Skills Coach™, delivers coaching, consulting, training, and keynotes on leading change, employee engagement, teamwork, and delivering the ultimate customer service. She turns interaction obstacles into interpersonal success. See this site for workshop outlines, keynote footage, and customer results.

 

 

PS-EnergyBar-LogoJoin me through these social channels

Engage in people skills learning! Let’s turn interaction obstacles into business success in leadership, teamwork, and customer service experience. I invite your questions, share my experience, and welcome your wisdom.

Cultivating Positive Emotions: JOIN Us in People Skills Global Twitter Chat!

WHEN: Sunday May 10, 2015 at 10AM EDT. Hashtag: #peopleskills


Background on This Chat Topic: Cultivating Positive Emotions

Negativity often dominates the news, our thoughts, and our lives. Yet there are positive emotions that are just as present and powerful. JOIN us this Sunday May 10th, 2015 as we explore cultivating positive emotions.

My co-host is Dr. Hoda Maalouf She is a university chairperson, professor, mother, and co-author of Energize Your Leadership. You can also tap her insights through her blog.



Cultivating Positive Emotions: Image is People skills logo

Cultivating Positive Emotions: Image by KimbManson for Kate Nasser. All rights reserved.

Image designed by: Kimb Manson Graphics Design for Kate Nasser. All rights reserved.


Cultivating Positive Emotions

Some questions to get us thinking in advance. Actual questions will post live during the chat.

  • Positive emotions – what picture does it bring to your mind?
  • What are some examples of positive emotions that we don’t always consider?
  • Positive emotions in difficult times: Naiveté or Strength of Attitude?
  • How have other people’s positive emotions affected you?
  • What is the relationship between positive emotions and trust?
  • “Children live what they learn.” How can parents teach positive attitude?
  • What role do negative emotions play in our lives? Anything positive?
  • We hear so much about attitude of gratitude. What is its true power for a positive life?
  • How can we cultivate positive emotions?
  • What effects do leaders’ positive emotions have on employee engagement and performance?
  • How can leaders and managers cultivate positive emotions in the workplace?
  • How can you stay positive in the face of highly negative people?
  • What role do people skills play in developing and sustaining positive emotions and a positive life?


So bring your personal perspective, your favorite beverage, and join the people skills global chat community this Sunday May 10th , 2015 10am EDT on Twitter (hashtag: #peopleskills) to discuss cultivating positive emotions.


I also invite you to continue this chat by joining the Google+ People Skills Community and the LinkedIn Group People Skills Succeed to be a part of all the people skills discussions everyday 24×7. Get your people skills community member badge here.



Shout Out of Gratitude

My gratitude to all who participate and grow the people skills global chat community on Twitter (#peopleskills), Google+, and LinkedIn. We welcome your suggestions for topics, offers to co-host, and most especially your individual insights.

Special thanks this week to Dr. Hoda Maalouf for co-hosting with me and continued thanks to generous chat moderators Dave Moore, Hoda Maalouf, Tracy Shroyer, Jandis Price, Chantal Bechervaise and Tom Rhodes for their time and insightful contributions.






Hope you will all join People Skills Global Chat on Twitter #peopleskills this Sunday May 10th, 2015 10am EDT/7am PDT to explore cultivating positive emotions.

Everyone is welcome! We have only one rule in People Skills Global Chat: Respect for all even when we disagree.







TIP: If you have never been in a Twitter chat, you may find it helpful to log on to Twubs.com or Tweetchat.com, enter hashtag #peopleskills, and sign in to your Twitter account. The venue will insert the hashtag on each of your tweets and you will see all the tweets on one screen. Other tools available are Tchat.io, Hootsuite and TweetDeck.

I am the founder and host of the chat and will be happy to answer any questions you have in advance: Email me.


Chat with you this Sun. May 10th, 2015 10am EDT in People Skills Global Chat on Twitter (#peopleskills) TOPIC: Cultivating Positive Emotions.


Until then, as always, I wish you bonds of happiness and success!


From my professional experience to your success,
Kate Nasser, The People Skills Coach™

©2015 Kate Nasser, CAS, Inc. Somerville, NJ. I appreciate your sharing the link to this post on your social streams. However, if you want to re-post or republish the content of this post, please email info@katenasser.com for permission and guidelines. Thank you for respecting intellectual capital.


Kate Nasser, The People Skills Coach™, delivers coaching, consulting, training, and keynotes on leading change, employee engagement, teamwork, and delivering the ultimate customer service. She turns interaction obstacles into interpersonal success. See this site for workshop outlines, keynote footage, and customer results.

 

 

PS-EnergyBar-LogoJoin me through these social channels

Engage in people skills learning! Let’s turn interaction obstacles into business success in leadership, teamwork, and customer service experience. I invite your questions, share my experience, and welcome your wisdom.

Restarting Success: Replace Regret With 7 Certainties


Restarting Success: Image is small hot air balloon next off from large one.

Restarting Success: 7 Certainties to Turn Regret Into Success Image by: chicadecasa via Flickr.

Image by chicadecasa via Flickr Creative Commons License.


Restarting Success: 7 Certainties About Beginning Again

Whether restarting with a new relationship, more schooling, a career path, a new business, relocation, or healthier living, soar with the certainties of success.

  1. Restarting success is always an option — if we choose it.
  2. Past regrets are only permanent if we choose to live them again. Change behavior.
  3. The bigger pattern of woulda, shoulda, coulda shows the true success to go after now. See the pattern and the lesson — instead of obsessing over each event.
  4. There are infinite paths to create success. Be hungry and curious! Then pick one that makes sense now.
  5. Restarting success is easier than starting — because of the lessons learned!
  6. Habit can be a bully that stops us from changing. Cast off old habits and create new ones! Begin again with new behaviors. “Habit is either the best of servants or the worst of masters.” ~Nathaniel Emmons.
  7. As long as we are alive, restarting success is an option. Don’t let fear say it isn’t!





Woulda, shoulda, coulda is a useless lament that keeps us stuck. Life is rich and full of opportunities if we begin again with a new mindset.

I travelled three career paths before starting my own business. Not easy but very achievable — without regrets.


When have you restarted success & where did it take you?



From my professional experience to your success,
Kate Nasser, The People Skills Coach™

Related Posts:
Want Success? Don’t Let Fear Be the Gum on Your Shoe
Give Rise to Your Success w/ These People Skills Traits

©2015 Kate Nasser, CAS, Inc. Somerville, NJ. I appreciate your sharing the link to this post on your social streams. However, if you want to re-post or republish the content of this post, please email info@katenasser.com for permission and guidelines. Thank you for respecting intellectual capital.


Kate Nasser, The People Skills Coach™, delivers coaching, consulting, training, and keynotes on leading change, employee engagement, teamwork, and delivering the ultimate customer service. She turns interaction obstacles into interpersonal success. See this site for workshop outlines, keynote footage, and customer results.




QuickSpot-grahpicV2

Engage in people skills learning!

Let’s turn interaction obstacles into business success in leadership, teamwork, and customer service experience.

I invite your questions, welcome your wisdom, and look forward to working with you.
~Kate Nasser, The People Skills Coach™


Difficult Customer Moments: Free Your Mind!


With more than twenty years of teaching how to handle difficult customer moments, I can attest to one eternal truth:

Both the obstacle and the pathway to handing difficult moments with customers are in the mind — our minds, not theirs.



Difficult Customer Moments: Image is sign that says free your mind now!

Free Your Mind to Deliver Superior Service in Difficult Customer Moments Image by: EnvironmentBlog

Image by: Environmentblog via Creative Commons License


In Difficult Customer Moments: Free Our Minds!

First and most importantly, let’s free our minds of the disdainful phrase — difficult customer — and replace it with the empowering phrase, difficult moment. This changes our outlook from one of resentment and disregard to empowered action. We don’t resent customers and who they are. We work to remedy the difficulty.

Secondly replace our desperate lament “Why Me”, with the mind freeing phrase “What If”.



What If …

  1. The customer has goals we don’t understand yet?
  2. The customer’s personality is different from ours?
  3. There’s an urgency we are not aware of?
  4. The customer has insight beyond ours?
  5. There are cultural differences causing stress?
  6. The customer simply feels confused and worried?
  7. The customer is pressed for time?
  8. Trust is still lacking?



And What If …

  1. We listen carefully to hear what the customer is saying and not saying?
  2. We adapt to the customer’s personality type to build the bond?
  3. We explore to detect the urgent pressure?
  4. We hear the need instead of an attack to learn the bigger picture?
  5. We let the customer set the cultural bent?
  6. We clear confusion to relieve the worry?
  7. We empathize and then get to resolving the issue?
  8. We do everything we can to rebuild trust?



The phrase “What if” lights up the creative parts of our brain freeing us from the emotional trap of defensiveness. When we free our minds of labels and blame, we see and hear invaluable information, alternate views, and previously undetected possibilities.

Open-mindedness transforms the difficult customer moment from heavy burden to superior customer service. Our adaptability and new thinking show the customer our professional care and that echoes throughout the customer’s community.



Action Summary
In difficult customer moments, silently ask yourself these what ifs. This mind freeing approach will:

  • Keep you calm and caring.
  • Stop you from telling the customer “calm down.” (Don’t ever say this!)
  • Tool you with great questions to ask the customer.
  • Improve your listening.
  • Fuel you with ideas on how to resolve the problem.
  • Lift your spirit and sustain your morale.
  • Wow the customer with care and great service recovery.



When have you received great care as a customer when you were upset?



From my professional experience to your success,
Kate Nasser, The People Skills Coach™

Related Posts:
5 Powerful Beliefs & Actions to Win Over Rude or Angry Customers
24 Customer Service Tips to Make it Easy for Customers

©2012-2015 Kate Nasser, CAS, Inc. Somerville, NJ. I appreciate your sharing the link to this post on your social streams. However, if you want to re-post or republish the content of this post, please email info@katenasser.com for permission and guidelines. Thank you for respecting intellectual capital.


Kate Nasser, The People Skills Coach™, delivers coaching, consulting, training, and keynotes on leading change, employee engagement, teamwork, and delivering the ultimate customer service. She turns interaction obstacles into interpersonal success. See this site for workshop outlines, keynote footage, and customer results.

 

 

QuickSpot-grahpicV2

Engage in people skills learning!

Let’s turn interaction obstacles into business success in leadership, teamwork, and customer service experience.

I invite your questions, welcome your wisdom, and look forward to working with you.
~Kate Nasser, The People Skills Coach™

Vigilance and Optimism – People Skills global Twitter chat topic.

WHEN/WHERE: Join us Sunday Feb 1st, 2015 on Twitter at 10AM ET. Hashtag: #peopleskills


Time converter:
Please click the time converter link above to convert 10am ET to your local time.



Vigilance and Optimism – Opposites or Valuable Partners?

Join us Sunday Feb. 1st 10am ET to explore the balance of vigilance and optimism. Vigilance about impending trouble is sometimes seen as the enemy of optimism — hopefulness about the future. When this happens, people often frizzle in disagreement, resist each others’ views, or even avoid each other. As a human interaction consultant, I’ve seen it over and over.

That led me to to putting vigilance and optimism on the people skills chat schedule. Joining me as co-host is Dr. Hoda Maalouf, university professor with an incredible passion for human development, learning, and a peaceful world.


Vigilance and optimism: Image is People skills logo

Vigilance and optimism: Image by KimbManson for Kate Nasser. All rights reserved.

Image designed by: Kimb Manson Graphics Design for Kate Nasser. All rights reserved.

Vigilance and Optimism – Where’s the Balance?

If you keep your ears, eyes, and mind alert for trouble, does that mean you are a negative naysayer? Or is it a sign of wisdom — the way to make an optimistic view come to fruition? There are many different views on this. Thus we will explore vigilance and optimism in #Peopleskills global Twitter chat. JOIN us!

Here are some questions to get us thinking in advance:

  • In your view, what is optimism? What is vigilance?
  • Can optimism and vigilance co-exist? Y/N Why?
  • What are the benefits of each?
  • Optimistic people live more satisfying lives. Agree/Disagree Why?
  • “Eternal vigilance is the price of liberty.” Agree/Disagree. Impact?
  • What object/image comes to your mind that represents vigilance and optimism in harmony?
  • How can we balance vigilance and optimism if at all?
  • If you had to choose, would you rather work for a highly vigilant leader or a very optimistic leader? Why?
  • Are you vigilant, optimistic, or ________________________?
  • How does foresight and hindsight affect your view of vigilance and optimism?
  • How do great leaders use optimism and/or vigilance to lead well?



These are just some questions to get us thinking. Actual questions will post live during the chat.


Bring your experience, curiosity, a beverage, and join the community on Sunday Feb. 1st 10am ET to offer your views on vigilance and optimism.


I also invite you to continue this chat by joining the Google+ People Skills Community, The Facebook Group People Skills That Really Matter and the LinkedIn Group People Skills Succeed to be a part of all the people skills discussions everyday 24×7. Get your people skills community member badge here.



Shout Out of Gratitude

Special thanks to Dr. Hoda Maalouf for co-hosting this topic with me!

My gratitude to all who participate and grow the people skills global community on Twitter (#peopleskills), Google+, LinkedIn, and Facebook. We welcome your suggestions for topics, offers to co-host, and most especially your diverse insights.

Continued thanks to generous chat moderators Chantal Bechervaise, Dave Moore, Hoda Maalouf, Tracy Shroyer, Jandis Price and Tom Rhodes for their time and contributions.






Hope you will all join people skills global Twitter chat (#peopleskills) this Sunday Feb. 1st 2015, 10am ET/7am PT on vigilance and optimism.

Everyone is welcome! We have only one rule in People Skills Global Chat: Respect for all even when we disagree.






TIP: If you have never been in a Twitter chat, you may find it helpful to log on to Tweetchat.com, or Twubs.com and enter hashtag #peopleskills. Sign in to your Twitter account. The venue will insert the hashtag on each of your tweets and you will see all the tweets on one screen. Other tools available are Tchat.io, Hootsuite and TweetDeck.

I am the founder and host of the chat and will be happy to answer any questions you have in advance: Email me.


Connect with you this Sun. Feb. 1st, 2015, in #peopleskills global Twitter chat 10am ET on vigilance and optimism.


Until then, as always, I wish you bonds of happiness and success!

From my professional experience to your success,
Kate Nasser, The People Skills Coach™

©2015 Kate Nasser, CAS, Inc. Somerville, NJ. I appreciate your sharing the link to this post on your social streams. However, if you want to re-post or republish the content of this post, please email info@katenasser.com for permission and guidelines. Thank you for respecting intellectual capital.


Kate Nasser, The People Skills Coach™, delivers coaching, consulting, training, and keynotes on leading change, employee engagement, teamwork, and delivering the ultimate customer service. She turns interaction obstacles into interpersonal success. See this site for workshop outlines, keynote footage, and customer results.

 

 

PS-EnergyBar-LogoJoin me through these social channels

Engage in people skills learning! Let’s turn interaction obstacles into business success in leadership, teamwork, and customer service experience. I invite your questions, share my experience, and welcome your wisdom.

People Skills Philosophy: The Mindset of Success

Success in business comes through your interaction with others. People skills guide that interaction. They are the tools you use to build trust, adapt to change, resolve conflict, and even rebuild trust. Yet your mindset — people skills philosophy — starts and shapes it all.



What is your people skills philosophy?



People Skills Philosophy: Image is humanoid looking at a book.

People Skills Philosophy for Success in Business. Image licensed from Istock.com.

Image licensed from Istock.com.


People Skills Philosophy: 3 Steps to Get Started

  1. Ask before you declare.

    Replace the myth that asking is a sign of weakness. You are not asking for permission or approval. You are asking for information and other views to see the whole picture. It breeds better decisions and agility to deal with changes. The bonus is that others see you as a confident, caring, emotionally intelligent person who respects their views. People skills philosophy reminder: Listening and humility build trust. Without it, success is fleeting.


  2. Give more than you take.

    Greed, selfishness, and overactive egos drive others away. Generosity of spirit, of skill, and of support draw others to you. Generous leaders and teammates create unstoppable success. They put the organization’s needs and goals ahead of their own. People skills philosophy reminder: Be empowered not entitled. When everyone gives, everyone wins.


  3. Show gratitude.

    There is no such thing as too much gratitude. Sincere appreciation for others — even the little things they do — prevents toxic feelings in tough times. It stops doubts and fears about others’ motives from taking root. People skills philosophy reminder: Gratitude strengthens and sustains trust in tough times. Without it, success is fleeting.


  4. Work and live with integrity.

    Honesty and fairness maintain trust. A smiling face that fades into dishonesty cripples success with hurtful scars. People skills philosophy reminder: Integrity and great people skills are partners in building and maintaining trust.





Kate Nasser, The People Skills Coach™


Success in business hinges on trust. Trust depends not only on your occupational skills, educational degrees, and proven results. It also depends on the impression you make and how you treat others.



How is your people skills philosophy helping you succeed?


From my professional experience to your success,

Kate Nasser, The People Skills Coach™


The 12 People Skills You Need to Succeed With Others
Rock Your Career Success w/ These 13 People Skills
5 Ways to Communicate You Are Empowered Not Entitled
The Differences Between Humility and Humiliation

©2015 Kate Nasser, CAS, Inc. Somerville, NJ. I appreciate your sharing the link to this post on your social streams. However, if you want to re-post or republish the content of this post, please email info@katenasser.com for permission and guidelines. Thank you for respecting intellectual capital.


Kate Nasser, The People Skills Coach™, delivers coaching, consulting, training, and keynotes on leading change, employee engagement, teamwork, and delivering the ultimate customer service. She turns interaction obstacles into interpersonal success. See this site for workshop outlines, keynote footage, and customer results.

 

 

PS-EnergyBar-LogoJoin me through these social channels

Engage in people skills learning! Let’s turn interaction obstacles into business success in leadership, teamwork, and customer service experience. I invite your questions, share my experience, and welcome your wisdom.

Customer Experience Beliefs: 11 to Win Over Customers


If we want our customers to have a superior customer experience, we need to examine our customer experience beliefs. What we think affects what we do. This is true in every aspect of business. With customers, it’s even more important.


Customer Experience Beliefs: Image is the neon sign "belief".

11 Winning Customer Experience Beliefs. Image by Steve Rhodes via Flickr Creative Commons License.

Image by: Steve Rhodes via Flicker Creative Commons License.

11 Surefire Customer Experience Beliefs

  1. Customers cannot observe our intentions. Treat them well.

  2. The customer’s voice echoes forever. Of course they talk about us. What they say is actually up to us.

  3. Persist when you sense potential; shift and innovate when you see futility. Never let frustration with a customer stop you from giving great care and finding a solution!

  4. Make customer experience easy! Count the number of hoops you ask customers to jump through & you’ll find the places they may jump ship! Leave the hoops for basketball.

  5. Courtesy and civility do not undo our authenticity. They allow the customers to easily embrace it. Authenticity is not an excuse for being blunt or rude to customers. A smile can change everything.

  6. A customer’s trust is an invitation for a human bond. Our actions RSVP the truth about our integrity and foretell the customer’s next choice.


  7. There is a difference between service and servitude. The first you choose; the second you don’t. What choice will you make to deliver superior customer experience?

  8. A sincere apology is the quickest way to repave the road of customer trust. Waffling, defending, and delay leaves a trail of mistrust.

  9. Our future is behind every customer. The customer is the heart of our success. Their pulse is our vital sign. It beats for our future. Maintain heart health!

  10. When we hold resentment in our hearts, we deliver far below our capabilities. Learn objective caring to prevent taking customers’ criticisms personally.

  11. Choose to trust until there’s proof to mistrust. Check all your processes, procedures, and touch points. Do they communicate trust or mistrust of the customer? Then ask yourselves, if you were the customers, would you feel welcome?



Are your customer experience beliefs serving or sabotaging superior customer experience? Leaders, do you know what your teams think? Sit with them and ask “What are our customer experience beliefs?” You may be pleasantly surprised or jolted by the silence. In either case, this review is a no cost high return step to superior customer experience!


What winning customer experience beliefs would you add to this list?


From my professional experience to your success,
Kate Nasser, The People Skills Coach™

Related Post:
5 Powerful Beliefs to Win Over Rude or Angry Customers
Irresistible Customer Experience: What Every Customer Wants

©2012-2014 Kate Nasser, CAS, Inc. Somerville, NJ. I appreciate your sharing the link to this post on your social streams. However, if you want to re-post or republish the content of this post, please email info@katenasser.com for permission and guidelines. Thank you for respecting intellectual capital.


Kate Nasser, The People Skills Coach™, delivers coaching, consulting, training, and keynotes on leading change, employee engagement, teamwork, and delivering the ultimate customer service. She turns interaction obstacles into interpersonal success. See this site for workshop outlines, keynote footage, and customer results.

 

 

PS-EnergyBar-LogoJoin me through these social channels

Engage in people skills learning! Let’s turn interaction obstacles into business success in leadership, teamwork, and customer service experience. I invite your questions, share my experience, and welcome your wisdom.

Empathy & Humility: The Powerful Response to Bias


Empathy and Humility: Image is gold ball balancing many silver balls

Empathy and Humility: The Perfect Response to Bias

Image licensed from Istock.com.

When others’ bias threatens to block you, you can tell them off, walk away, or use empathy and humility to overcome their narrow mindedness. Empathy and humility is the place to start. You can always walk away later if you find people’s minds are sealed shut.



Empathy and humility can …

  • Reduce the fears that create the bias
  • Open the mind to a new view of the issue
  • Chip away at the comfort of the status quo and spur learning
  • Give you possibilities that outbursts or walking away can’t or won’t



Empathy and Humility: 3 Responses to Overcome Bias

As I reflected on moments when people were biased against me, I realized that I instinctively used empathy and humility. I was rewarded with positive results.

  1. Can a woman do this job? I was doing subcontracts for other consulting firms. One submitted my name to their client — a Fortune 500 corporation — to teach the new workshop on sales and consulting skills. At that point all the instructors were men. The corporate contact replied: A woman? The owner of the consulting firm relayed that reply to me and then asked me how he should reply. In fact he said to me, “I figured you faced this all the time and have some special way of replying.”

    I could have ripped all of them apart for their chauvinistic bias. Instead, I heard their fear of change. I put myself in their shoes and in the shoes of the women who would be taking the workshop. I replied: “If there will be women taking the workshop, they will benefit from knowing and seeing a woman do the sales and consulting job the corporation wants them to do.” Empathy and humility hit the mark. They immediately said yes.


  2. Why do we need someone from the USA to do this? The first time I went to Canada to teach customer service, the customs officer at the airport asked me why I was there. When I told him why, he forcefully said: “Will you please tell me why we need someone from the USA to teach customer service instead of an expert right here in Canada?”

    This was not the time to sing my own praises. It would have simply intensified his resistance. I replied: “90% of their customers are Americans. Who better to teach them how to deal with Americans, than an American?” He smiled, wished me well, and allowed me to pass. Empathy and humility opened the door to his comfort and my success.


  3. We don’t need you or this change. When leaders bring in consultants to foster change, team members sometimes resist the change by mislabeling us as uninformed outsiders. In these moments, empathy and humility overcome the bias by fostering learning and understanding.

    I ask them questions to understand their perspective. I offer examples of how things can be better. This empathy doesn’t stop the change; it helps team members to move it forward. The humility removes the power struggle and powers up the change.



Could a greater miracle take place than to look through each other’s eyes for an instant. ~Thoreau


When the deck seems stacked against you, remember the power of empathy and humility. As you step out of your own feelings of outrage and see into others’ minds, you may well find the connection to overcome their bias. As empathy makes the connection that reduces fear, humility elevates a shared purpose above their personal misgivings.



When has empathy and humility helped you overcome bias?


From my professional experience to your success,
Kate Nasser, The People Skills Coach™

Related Posts:
When Tough Leaders Show Empathy
Leadership: Never Confuse Humility w/ Humiliation
What’s So Hot About Humility Anyway?

©2014 Kate Nasser, CAS, Inc. Somerville, NJ. I appreciate your sharing the link to this post on your social streams. However, if you want to re-post or republish the content of this post, please email info@katenasser.com for permission and guidelines. Thank you for respecting intellectual capital.


Kate Nasser, The People Skills Coach™, delivers coaching, consulting, training, and keynotes on leading change, employee engagement, teamwork, and delivering the ultimate customer service. She turns interaction obstacles into interpersonal success. See this site for workshop outlines, keynote footage, and customer results.

 

 

PS-EnergyBar-LogoJoin me through these social channels

Engage in people skills learning! Let’s turn interaction obstacles into business success in leadership, teamwork, and customer service experience. I invite your questions, share my experience, and welcome your wisdom.

Inspiration & relationships is our people skills chat topic this Sunday.

WHEN/WHERE: Join us Sunday October 12, 2014 on Twitter at 10AM EDT. Hashtag: #peopleskills


Time converter:
Please click the time converter link above to convert 10am EDT to your local time.



Inspiration & Relationships: How Does Inspiration Expand Happiness?

Do you feel inspired each day to connect with others? Or perhaps connections inspire your day? Previously labelled as “fluff”, inspiration has taken on a more significant role in everyday life and in the workplace. So join us this Sunday to explore and share inspiration.


Hosting this chat during my absence is Chantal Bechervaise, human resources and employee engagement specialist and one of our wonderful people skills community moderators.


Inspiration & Relationships. Image is People skills logo

Inspiration & Relationships: Image by KimbManson for Kate Nasser. All rights reserved.

Image designed by: Kimb Manson Graphics Design for Kate Nasser. All rights reserved.

Inspiration & Relationships – What inspires you?

JOIN us Sunday at 10am ET in #peopleskills Twitter chat to discuss and share inspiration in relationships.

Some questions to get us thinking in advance:

  • What does the word inspiration mean to you?
  • How do you incorporate inspiration into your daily life?
  • How does being inspired affect your people skills & relationships?
  • How do you feel when you are around very positive inspirational people?
  • Who inspires you? Why?
  • How can you inspire others?
  • What is the most inspired you have ever been? When/why?
  • When have you felt uninspired and what was the effect?
  • Do you need to be an optimist to inspire? Why/why not?
  • Do you like inspirational quotes? Why/why not?
  • When will you use inspiration this week to help yourself or others?

These are just some questions to get us thinking. Actual questions will post live during the chat.



So bring your personal perspective, your experience, a beverage, and join the community on Sunday October 12, 2014, 10am EDT in People Skills Chat on Twitter (hashtag: #peopleskills). Share your creative views and experience in our people skills chat on inspiration and relationships.


I also invite you to continue this chat by joining the Google+ People Skills Community, The Facebook Group People Skills That Really Matter and the LinkedIn Group People Skills Succeed to be a part of all the people skills discussions everyday 24×7. Get your people skills community member badge here.



Shout Out of Gratitude

My gratitude to my guest host this week Chantal Bechervaise, and to all who participate and grow the people skills global community on Twitter (#peopleskills), Google+, LinkedIn, and Facebook. We welcome your suggestions for topics, offers to co-host, and most especially your diverse insights.

Continued thanks to generous chat moderators Chantal Bechervaise, Dave Moore, Hoda Maalouf, Tracy Shroyer and Tom Rhodes for their time and contributions.






Hope you will all join our People Skills Chat on Twitter (#peopleskills) this Sunday October 12, 2014, 10am EDT/7am PDT to share your insights, perspective, and experience on inspiration and relationships.

Everyone is welcome! We have only one rule in People Skills Global Chat: Respect for all even when we disagree.






TIP: If you have never been in a Twitter chat, you may find it helpful to log on to Tweetchat.com, or Twubs.com and enter hashtag #peopleskills. Sign in to your Twitter account. The venue will insert the hashtag on each of your tweets and you will see all the tweets on one screen. Other tools available are Tchat.io, Hootsuite and TweetDeck.

I am the founder and host of the chat and will be happy to answer any questions you have in advance: Email me.


Connect with you this Sun. October 12, 2014, 10am EDT in our People Skills Global Twitter Chat about inspiration and relationships.

Until then, as always, I wish you bonds of happiness and success!


From my professional experience to your success,
Kate Nasser, The People Skills Coach™

©2014 Kate Nasser, CAS, Inc. Somerville, NJ. I appreciate your sharing the link to this post on your social streams. However, if you want to re-post or republish the content of this post, please email info@katenasser.com for permission and guidelines. Thank you for respecting intellectual capital.


Kate Nasser, The People Skills Coach™, delivers coaching, consulting, training, and keynotes on leading change, employee engagement, teamwork, and delivering the ultimate customer service. She turns interaction obstacles into interpersonal success. See this site for workshop outlines, keynote footage, and customer results.

 

 

PS-EnergyBar-LogoJoin me through these social channels

Engage in people skills learning! Let’s turn interaction obstacles into business success in leadership, teamwork, and customer service experience. I invite your questions, share my experience, and welcome your wisdom.

Positive Attitudes: How to Survive Toxic Leaders

Your initial reaction to this title might be that if they’re toxic, they are not leaders.

Most people would probably agree with you. BUT you still have to deal with these toxic leaders unless or until you choose to leave.


Positive Attitudes: Image is the word Toxic w/ dollar signs around it.

Positive Attitudes: Dealing w/ Toxic Leaders Image by Don Shall via Flickr.

Image by Don Shall via Flickr Creative Commons License.

Positive Attitudes: Mind Over (What Doesn’t) Matter

Positive attitudes give you the power to cope and even transform very difficult moments. The question is: Can you get your mind to overcome what doesn’t matter?


First and foremost, know what matters to you. For me, it’s my health. I can’t live without it. I’ve learned what conditions zap my health. In those toxic moments — if I can’t change them — I move on.


In other toxic moments I use positive attitudes to survive and even thrive!

  1. Realize it’s a feeling not a fact. You can feel conquered by toxic leaders when you believe that what you are feeling is an unchangeable fact. You can change your outlook and your feelings. You have choices. You’re not trapped!

    “If you change the way you look at things, the things you look at change.” ~Wayne Dyer


  2. Know and focus on your long term goals. This is a pleasant detour from the rough road of toxic leaders. It gets you to your destination without getting lost in their toxic behavior. Your positive attitudes set the path of that detour; don’t take theirs!

  3. Find sanctuary in your own energy. Success takes energy. Channel it into your happy journey not a toxic dump. Positive attitudes lift you up!

  4. Be an amused spectator. See the dysfunction of toxic leaders as a reality TV show. Enjoy the humor in the absurd behavior from the safe distance of mental objectivity. Take great pleasure in seeing through, behind, and beyond the toxic behavior.

  5. Escape to positive attitudes. During work, mentally escape to positive attitudes that spur you on. I often think of how much I am learning. It gives me great comfort. After work, engage in activities that you love. Your happiness is your choice.

  6. Compare what worse you have already faced. As galling as toxic leader behavior is, it pales in comparison to serious, even life threatening events. I will always remember a client telling me that toxic leaders don’t bother him.

    Before that, he was in the U.S. Coast Guard on a patrol boat looking for drug runners. He told me, “This is way better than getting my ass shot off in the Gulf of Mexico. I’m happy to have a job, contribute, and yes, even deal with my crazy boss.” Ask yourself, what is your current job better than?



What positive attitudes keep you going? Share them with us!


From my professional experience to your success,
Kate Nasser, The People Skills Coach™

Related People Skills Posts:
Reduce Conflict: Hear the Urgency Before the Yell
Career Success: Rock With These 13 Key People Skills
6 Key Reasons Leaders Get Annoyed With You

©2014 Kate Nasser, CAS, Inc. Somerville, NJ. I appreciate your sharing the link to this post on your social streams. However, if you want to re-post or republish the content of this post, please email info@katenasser.com for permission and guidelines. Thank you for respecting intellectual capital.


Kate Nasser, The People Skills Coach™, delivers coaching, consulting, training, and keynotes on leading change, employee engagement, teamwork, and delivering the ultimate customer service. She turns interaction obstacles into interpersonal success. See this site for workshop outlines, keynote footage, and customer results.

 

 

PS-EnergyBar-LogoJoin me through these social channels

Engage in people skills learning! Let’s turn interaction obstacles into business success in leadership, teamwork, and customer service experience. I invite your questions, share my experience, and welcome your wisdom.

Teamwork Collaboration: Leaders, Is Your Competitive Spirit Killing It?


Teamwork Collaboration Killers: Image is large foot stepping on a person.

Teamwork Collaboration: Leadership Beliefs That Kill It! Image via Istock.com.

Image licensed via Istock.com


Business owners and leaders hold a competitive spirit in high regard. They often have it and hire for it. They say, “without a competitive spirit how would a business succeed, right? Not necessarily.


Today’s business environment also requires tremendous teamwork collaboration. Innovation needs it. Sales needs it. Superior customer experience needs it. Project completion needs it. In truth, teamwork collaboration is absolutely essential for business success.





It doesn’t have to.



Teamwork Collaboration: Check Your Competitive Beliefs!

Leaders, what are your competitive beliefs doing to your teams’ interaction and collaboration? It’s an important question. Attitude and beliefs drive your behavior and the culture of your organization.

  1. Do you equate collaboration with weakness, laziness, even failure? Your initial answer may be no! Do your actions prove that out? Do you truly value, respect, and elevate high collaborators?

    Do you see collaborators as leaders who can build that culture? Or do you place them under competitive employees? Whom do you promote to a higher position? Great collaborators or individualists with a competitive spirit?


  2. Do you believe collaborators need coddling? In a recent chat, one leader proclaimed he doesn’t have time to coddle people. He prefers competitive types. Coddle?

    True collaborators are not super sensitive people who demand constant support. They are talented employees who know how to initiate ideas and work with others to reach a collective result. If you believe you must coddle collaborators, you may kill teamwork collaboration.


  3. Do you believe that progress stagnates without rivalry and competition? Some people need rivalry to work hard. Yet, natural collaborators find it a huge turnoff. To them it’s distracting. They are already motivated to work hard with others. Rivalry is the antithesis of this.

  4. Do you think that competition builds strength, confidence and backbones? Not in everyone. Many collaborators are motivated through synergy of talents not contests of conquering. Moreover, natural collaborators are not spineless weak adults who lack confidence. They are strong enough to have their own voice and honor others’ as well.

    Leaders, how are your team members motivated? Through competition or collaboration? If you are leading with a competitive philosophy because it’s comfortable for you, you may be killing teamwork collaboration.




How well do you understand the collaborative mind?


Leaders inspire teamwork collaboration when they …

  • Know their teams members and what inspires them. “Celebrate those who compete, celebrate those who collaborate. An ocean refuses no river.” ~@AJManik

  • Recognize when competition is creating a deadlock and help team members see why it’s happening. This is important when you have competitors and collaborators on the same team.

  • Overcome the myth that collaboration is everyone thinking the same thing. It isn’t. It’s diverse views without the mindset of who’s right/wrong and who’s going to win. Help team members learn to disagree with respect, to reach collaborative results.

  • Remember that initiative is different from competition. Initiative and a can-do attitude are always valuable. They keep the business moving toward success. Yet, competition sometimes kills much needed teamwork collaboration.

  • Address domineering non-collaborators even if they are great individual performers. If you justify their behavior with their results you undermine teamwork collaboration.








What progress truly requires is initiative, can-do attitudes, critical thinking, innovation, and great execution. You can find this in both natural competitors AND collaborators. Know who you are leading and inspire them to great heights!


Competitor or collaborator – Which do you think makes a better leader?

Which do you prefer as a leader?



From my professional experience to your success,
Kate Nasser, The People Skills Coach™

Book Keynotes:
GPS Your Brain to Work w/ Any Personality Type
Leaders, Be a Buoy of Inspiration & Balance


More Blog Posts on Related Topics:
Are You an Annoying Maverick or a Welcome Initiator?
Teamwork Collaboration: Do You Welcome People In or Push Them Out?

©2014 Kate Nasser, CAS, Inc. Somerville, NJ. I appreciate your sharing the link to this post on your social streams. However, if you want to re-post or republish the content of this post, please email info@katenasser.com for permission and guidelines. Thank you for respecting intellectual capital.


Kate Nasser, The People Skills Coach™, delivers coaching, consulting, training, and keynotes on leading change, employee engagement, teamwork, and delivering the ultimate customer service. She turns interaction obstacles into interpersonal success. See this site for workshop outlines, keynote footage, and customer results.

 

 

PS-EnergyBar-LogoJoin me through these social channels

Engage in people skills learning! Let’s turn interaction obstacles into business success in leadership, teamwork, and customer service experience. I invite your questions, share my experience, and welcome your wisdom.

Is Leadership a Contest? Tell us what you think in Sunday’s People Skills Chat.

WHEN/WHERE: Join us Sunday Aug. 3, 2014 on Twitter at 10AM EDT. Hashtag: #peopleskills


Time converter:
Please click the time converter link above to convert 10am EDT to your local time.



Is Leadership a Contest?

Is everything a competition? Is that what leadership is in its core? Some say yes and others say no.

Greg Richardson weighed in with his post Leadership is Not a Contest. It gave us much to ponder and inspired our upcoming people skills chat.


Is Leadership a Contest? Image is People skills logo

Is Leadership a Contest? Image by KimbManson for Kate Nasser. All rights reserved.


Image designed by: Kimb Manson Graphics Design for Kate Nasser. All rights reserved.

Is Leadership a Contest? If Not, What Is It?

Do we lead to conquer and win? Do we lead to collaborate and create win/win? It’s an interesting subject that impacts people and results.

Some questions to get us thinking in advance of Sunday’s #Peopleskills Twitter chat:

  • “Competition brings out the best in products and the worst in people.” ~David Sarnoff founder of RCA Agree/Disagree?
  • What attitudes in leaders make leadership a contest?
  • If you don’t see life as a contest, can you be successful as a leader? Pls. explain.
  • What are the advantages and disadvantages of seeing leadership as a competition/contest?
  • How do competition and motivation relate?
  • Do you see yourself as more competitive or collaborative? Why?
  • What do competition and collaboration have in common?
  • How can very collaborative people work for/with competitive types?
  • For competitive leaders to be successful, what attitudes must they hire in others?



These are just some questions to get us thinking. Actual questions will post live during the chat.



So bring your personal perspective, your experience, a beverage, and join the community on Sunday Aug. 3, 2014, 10am EDT in People Skills Chat on Twitter (hashtag: #peopleskills). Share your creative views and experience in our people skills chat on Is Leadership a Contest?


I also invite you to continue this chat by joining the Google+ People Skills Community, The Facebook Group People Skills That Really Matter and the LinkedIn Group People Skills Succeed to be a part of all the people skills discussions everyday 24×7. Get your people skills community member badge here.



Shout Out of Gratitude

My gratitude to all who participate and grow the people skills global community on Twitter (#peopleskills), Google+, LinkedIn, and Facebook. We welcome your suggestions for topics, offers to co-host, and most especially your diverse insights.

Special thanks to this week’s inspiration for this post Greg Richardson and the people skills community. Continued thanks to generous chat moderators Chantal Bechervaise, Dave Moore, Hoda Maalouf, Tracy Shroyer and Tom Rhodes for their time and contributions.






Hope you will all join our People Skills Chat on Twitter (#peopleskills) this Sunday Aug. 3, 2014, 10am EDT/7am PDT to share your insights and perspective on Is Leadership a Contest?

Everyone is welcome! We have only one rule in People Skills Global Chat: Respect for all even when we disagree.






TIP: If you have never been in a Twitter chat, you may find it helpful to log on to Tweetchat.com, or Twubs.com and enter hashtag #peopleskills. Sign in to your Twitter account. The venue will insert the hashtag on each of your tweets and you will see all the tweets on one screen. Other tools available are Tchat.io, Hootsuite and TweetDeck.

I am the founder and host of the chat and will be happy to answer any questions you have in advance: Email me.


Connect with you this Sun. Aug. 3rd, 2014, 10am EDT in our People Skills Global Twitter Chat “Is Leadership a Contest?”



From my professional experience to your success,
Kate Nasser, The People Skills Coach™

©2014 Kate Nasser, CAS, Inc. Somerville, NJ. I appreciate your sharing the link to this post on your social streams. However, if you want to re-post or republish the content of this post, please email info@katenasser.com for permission and guidelines. Thank you for respecting intellectual capital.


Kate Nasser, The People Skills Coach™, delivers coaching, consulting, training, and keynotes on leading change, employee engagement, teamwork, and delivering the ultimate customer service. She turns interaction obstacles into interpersonal success. See this site for workshop outlines, keynote footage, and customer results.

 

 

PS-EnergyBar-LogoJoin me through these social channels

Engage in people skills learning! Let’s turn interaction obstacles into business success in leadership, teamwork, and customer service experience. I invite your questions, share my experience, and welcome your wisdom.

Customers Frustrating You? Stay Professional in Unfair Moments!


Are Customers Frustrating You? Image is Speak No Evil Hand Over Mouth

Are Customers Frustrating You Onto the Ledge?

Image by Tim Samoff via Flickr Creative Commons License.


In my previous post, 5 Powerful Beliefs to Win Over Rude Angry Customers. I explained 5 ways to stay objective and caring with rude or angry customers.


One customer service representative left the following comment riddled with frustration and posed a heartfelt question. I felt what she was going through and promised I would write this post to respond.

Her Struggle

I’m having a very very difficult customer service day, and am trying to talk myself off the ledge. Specific to my current customer service issues, I am convinced that it doesn’t matter how nice you are, how much you let them vent, how much you empathize with them, how much you don’t interrupt, how much you try to help, there are just some people who you cannot make happy no matter what, and that’s what I’m dealing with right now. Frustration is a good way to describe this.

My question is: When is enough enough? When should respect be commanded? ~Wendy Y.





Are Customers Frustrating You?

Have you ever felt frustrated with customers just like Wendy? I think most of us would say yes.

  • When customers claim we didn’t tell them something when actually we did
  • When customers don’t communicate their expectations until they see the solution isn’t working
  • When customers change requirements at the last minute
  • When customers get impatient with us



Feeling frustrated is human. Wanting to finally show it is also human and very foolhardy.

  1. It won’t change the customer’s behavior.
  2. It won’t command or earn you respect. It will cost you.
  3. It won’t feel as good as you think because you will pay for this moment of revenge in future interactions or lost business.




Picture Customers Frustrating You

Picture yourself feeling frustrated with customers. What are they doing? What do you want them to do — change their behavior? Lashing out at them or giving them sarcastic slams won’t accomplish that.

If you are, as Wendy said, on the ledge and ready to lose it, write down all the reasons the customers might be acting that way. The list will be long and incomplete and there is only one way to work in this state — with a patient positive can-do attitude.

Focus on what needs to be done and do it. Simple! Deliver knowledge with care. It keeps you and the customers moving toward a solution not detouring to the land of emotional squabbles, vengeful dings, hurtful one-upsmanship.



Picture customers frustrating you and remember that customer service is not friendship. It’s not equality. It’s a professional pursuit of objective caring that allows us to be proud and happy when we show patience and restraint in frustrating unfair moments.


Customers frustrating you? Don’t make it a battle of who’s right or wrong. Use your emotional intelligence to show customers how professional, perceptive, and forbearing you are.


I look forward to helping you and your teams reach this level of happy professionalism!



From my professional experience to your success,
Kate Nasser, The People Skills Coach™

Related Posts:
Customer Service Superstars: 11 Things They Give That Make Them Great!
Simple Integrity: Best Single Step We Can Take
Potent Communication: 9 People Skills Tips That Make It Easy

©2014 Kate Nasser, CAS, Inc. Somerville, NJ. I appreciate your sharing the link to this post on your social streams. However, if you want to re-post or republish the content of this post, please email info@katenasser.com for permission and guidelines. Thank you for respecting intellectual capital.


Kate Nasser, The People Skills Coach™, delivers coaching, consulting, training, and keynotes on leading change, employee engagement, teamwork, and delivering the ultimate customer service. She turns interaction obstacles into interpersonal success. See this site for workshop outlines, keynote footage, and customer results.

 

 

PS-EnergyBar-LogoJoin me through these social channels

Engage in people skills learning! Let’s turn interaction obstacles into business success in leadership, teamwork, and customer service experience. I invite your questions, share my experience, and welcome your wisdom.

Making Aggression Unacceptable is our people skills chat topic this Sunday.

WHEN/WHERE: Join us Sunday July 27, 2014 on Twitter at 10AM EDT. Hashtag: #peopleskills


Time converter:
Please click the time converter link above to convert 10am EDT to your local time.



Making Aggression Unacceptable: Is It Possible With People Skills?

Aggression is all around us in the world right now. Politics aside, we wonder how can we make aggression unacceptable? How can we overcome the tendency for aggression and focus on productive peace?

Joining me as co-host for this discussion on making aggression unacceptable will be Dave Moore, founder of the The Moore Consortium. Dave hails from UK and reaches around the globe with his human potential transformation workshops (#HPTTransformation).


Making Aggression Unacceptable. Image is People skills logo

Making Aggression Unacceptable. Image by KimbManson for Kate Nasser. All rights reserved.


Image designed by: Kimb Manson Graphics Design for Kate Nasser. All rights reserved.

Making Aggression Unacceptable: Is It Desirable & Possible?

Dave Moore and I had several discussions as we wondered if the topic was viable and desirable for a people skills chat.

Although it took us longer than usual to formulate it, we never swayed from the importance of the topic of making aggression unacceptable. So we turn this Sunday to all the people skills chat participants to add their voice and dig deeper into this vision.

We can explore, from many aspects, making aggression unacceptable. We invite you to lend your perspective without politics to this topic that touches all of humanity. Some questions to get us thinking in advance of Sunday’s #Peopleskills Twitter chat:

  • What is your definition of aggression? Violence?
  • How does it differ from a competitive spirit?
  • Do you see life as individual existence or connectedness? Competition or collaboration?
  • How does that affect views about aggression, if at all?
  • Why do you think aggression is so common in the world today?
  • If trust doesn’t exist, is aggression inevitable?
  • What does harmony represent to you: Success, happiness, or sacrifice/loss?
  • How can we as humans bring a powerful voice of peace to everyday life?
  • Destruction/violence: What can we do in the face of it?
  • How can we make people skills the preferred choice over aggression?



These are just some questions to get us thinking. Actual questions will post live during the chat.



So bring your personal perspective, your experience, a beverage, and join the community on Sunday July 27, 2014, 10am EDT in People Skills Chat on Twitter (hashtag: #peopleskills). Share your creative views and experience in our people skills chat about making aggression unacceptable.


I also invite you to continue this chat by joining the Google+ People Skills Community, The Facebook Group People Skills That Really Matter and the LinkedIn Group People Skills Succeed to be a part of all the people skills discussions everyday 24×7. Get your people skills community member badge here.



Shout Out of Gratitude

My gratitude to all who participate and grow the people skills global community on Twitter (#peopleskills), Google+, LinkedIn, and Facebook. We welcome your suggestions for topics, offers to co-host, and most especially your diverse insights.

Special thanks to this week’s co-host Dave Moore and the people skills community. Continued thanks to generous chat moderators Chantal Bechervaise, Dave Moore, Hoda Maalouf, Tracy Shroyer and Tom Rhodes for their time and contributions.






Hope you will all join our People Skills Chat on Twitter (#peopleskills) this Sunday July 27, 2014, 10am EDT/7am PDT to share your insights, perspective, and experience on making aggression unacceptable. This will not be about politics. Our focus is about humanity and peace.

Everyone is welcome! We have only one rule in People Skills Global Chat: Respect for all even when we disagree.






TIP: If you have never been in a Twitter chat, you may find it helpful to log on to Tweetchat.com, or Twubs.com and enter hashtag #peopleskills. Sign in to your Twitter account. The venue will insert the hashtag on each of your tweets and you will see all the tweets on one screen. Other tools available are Tchat.io, Hootsuite and TweetDeck.

I am the founder and host of the chat and will be happy to answer any questions you have in advance: Email me.


Connect with you this Sun. July 27, 2014, 10am EDT in our People Skills Global Twitter Chat about making aggression unacceptable.

Until then, as always, I wish you bonds of happiness and success!

From my professional experience to your success,
Kate Nasser, The People Skills Coach™

©2014 Kate Nasser, CAS, Inc. Somerville, NJ. I appreciate your sharing the link to this post on your social streams. However, if you want to re-post or republish the content of this post, please email info@katenasser.com for permission and guidelines. Thank you for respecting intellectual capital.


Kate Nasser, The People Skills Coach™, delivers coaching, consulting, training, and keynotes on leading change, employee engagement, teamwork, and delivering the ultimate customer service. She turns interaction obstacles into interpersonal success. See this site for workshop outlines, keynote footage, and customer results.

 

 

PS-EnergyBar-LogoJoin me through these social channels

Engage in people skills learning! Let’s turn interaction obstacles into business success in leadership, teamwork, and customer service experience. I invite your questions, share my experience, and welcome your wisdom.

Responding to Negativity: Our People Skills Chat Topic for Sunday, May 18th

WHEN/WHERE: Join us Sunday May 18, 2014 on Twitter at 10AM EDT. Hashtag: #peopleskills


Time converter:
Please click the time converter link above to convert 10am EDT to your local time.



Responding to Negativity: How Do You Do It?

Responding to negativity can be difficult depending on the circumstances. In our personal lives we may feel free to speak one way. In our professional lives, we may feel more constrained. Then there is the question of the effect on our outlook and daily morale.

We take up this topic in our people skills global Twitter chat this Sunday. Many thanks to Dave Moore, HPT-Transformation for suggesting this topic.



Responding to Negativity. Image is People skills logo

Responding to Negativity. Image by KimbManson for Kate Nasser. All rights reserved.

Image designed by: Kimb Manson Graphics Design for Kate Nasser. All rights reserved.

Responding to Negativity: Is It Really That Tough?

I have watched some people struggle terribly with this topic. I have also witnessed others who handle it easily with barely a hiccup. It is a complex issue for some and a simple response for others. So let’s explore this topic of responding to negativity and see what we can learn from each other.

Some questions to get us thinking in advance:

  • How do you define negativity? Is it a mindset or a tangible happening?
  • Are pessimism and negativity synonyms or related in any way?
  • Can someone be too positive? Do some people wonder how to respond to too much positivity?
  • Would you rather be around a very positive person or more negative? Whom do you trust more?
  • When people have differences of opinion is this automatically negative?
  • What are some effective ways to avoid getting sucked in by someone else’s negativity?
  • Responding to negativity: What do you say when a negative person asks why you stopped hanging out with them?
  • Where is the cutoff point (if at all) where you respond to negativity with negativity?
  • What are some of the most effective ways to respond to persistent negativity?



These are just some questions to get us thinking. Actual questions will post live during the chat.

Ironically, responding to negativity is an essential element of positive people skills. So bring your personal perspective, your experience, a beverage, and join us Sunday May 18, 2014, 10am EDT in People Skills Chat on Twitter (hashtag: #peopleskills).


I also invite you to continue this chat by joining the Google+ People Skills Community, The Facebook Group People Skills That Really Matter and the LinkedIn Group People Skills Succeed to be a part of all the people skills discussions everyday 24×7. Get your people skills community member badge here.



Shout Out of Gratitude

My gratitude to all who participate and grow the people skills global community on Twitter (#peopleskills), Google+, LinkedIn, and Facebook. We welcome your suggestions for topics, offers to co-host, and most especially your diverse insights.

Special thanks to to the community and chat moderators Chantal Bechervaise, Dave Moore, Hoda Maalouf, Tom Rhodes, and Tracy Shroyer.






Hope you will all join our People Skills Chat on Twitter (#peopleskills) this Sunday May 18th, 2014, 10am EDT/7am PDT to share your insights, perspective, and experience on responding to negativity.

Everyone is welcome! We have only one rule in People Skills Global Chat: Respect for all even when we disagree.







TIP: If you have never been in a Twitter chat, you may find it helpful to log on to Tweetchat.com, or Twubs.com and enter hashtag #peopleskills. Sign in to your Twitter account. The venue will insert the hashtag on each of your tweets and you will see all the tweets on one screen. Other tools available are Tchat.io, Hootsuite and TweetDeck.

I am the founder and host of the chat and will be happy to answer any questions you have in advance: Email me.


Connect with you this Sun. May 18, 2014, 10am EDT in our People Skills Global Chat on Twitter as we discuss responding to negativity.


Until then, as always, I wish you bonds of happiness and success!



From my professional experience to your success,
Kate Nasser, The People Skills Coach™

©2014 Kate Nasser, CAS, Inc. Somerville, NJ. I appreciate your sharing the link to this post on your social streams. However, if you want to re-post or republish the content of this post, please email info@katenasser.com for permission and guidelines. Thank you for respecting intellectual capital.


Kate Nasser, The People Skills Coach™, delivers coaching, consulting, training, and keynotes on leading change, employee engagement, teamwork, and delivering the ultimate customer service. She turns interaction obstacles into interpersonal success. See this site for workshop outlines, keynote footage, and customer results.

 

 

PS-EnergyBar-LogoJoin me through these social channels

Engage in people skills learning! Let’s turn interaction obstacles into business success in leadership, teamwork, and customer service experience. I invite your questions, share my experience, and welcome your wisdom.

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