Passion to Care

Leaders: Fuel the Passion Discipline Duo

Posted in Careers & Jobs, Customer Service, Hot Topics and New Bits, Leadership, Teamwork

Today everyone is asking business leaders to engage employees. Fuel the passion! Business innovation requires it and long term success hinges on it. I agree that this is half the formula.

It takes two traits to be successful — passion and discipline.

Why has discipline fallen out of favor? Perhaps we are mistaking it for rigidity, dogmatism, and resistance to change. It is none of these things. It does not limit or constrain. It develops and guides.

It’s time for all leaders to fuel the passion discipline duo.


Leaders: Fuel Passion Discipline Duo Image by:dbking




The Passion Discipline Duo

  1. Passion starts the journey and discipline guides around the curves.
  2. Passion generates new ideas and discipline vets the possibility against tangible reality.
  3. Passion creates bonds with teammates and customers and discipline delivers the strength to bond even in tough times.
  4. Passion breaks through resistance and overcomes obstacles. Discipline sustains when passion wanes.


The Passion Discipline Duo is in Jeopardy When Leaders

    Are strong in passion or in discipline and don’t honor the other — in others.
    Use stressful times or times of decline as a reason to harp only on discipline.
    Demand evidence too early in a new venture or ignore evidence to avoid admitting mistakes.
    Allow any team member without the passion discipline duo to bully or sway the team to one trait.
    Give in to the fear of either trait.


High achievers of all types — from athletes to entrepreneurs and corporate leaders — fuel the passion discipline duo in themselves and their teams.

What actions do they take?
- Define passion and discipline with their teams

- Brainstorm and use a system to follow-through

- Give passion and discipline equal weight; celebrate both

- Keep the vision/goal always in sight of both

- Honor diverse team members and mentor their duo development


What would you add to this discussion about passion and discipline? What gets in the way of the duo? What fuels it?


From my experience to your success,
Kate Nasser, The People-Skills Coach

©2011 Kate Nasser, CAS, Inc. Somerville, NJ. If you want to re-post or republish this post, please email info@katenasser.com. Thank you for respecting intellectual capital.

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With inspiration to action, Kate Nasser, The People-Skills Coach, turns obstacles to change into your professional success. See this site for workshop outlines, keynote features, footage to view, and customer testimonials.

Kate Nasser Keynote Footage: Passion for Customer Service

Posted in Customer Service, video

Do your customer service and sales teams truly have a passion for serving customers that produces memorable moments and customer loyalty?

In this keynote presentation, I take all your sales and customer service teams On the Road Again to discover The Geography of Customer Service.  America is a very diverse country and even Americans are not aware of the differences in customer service expectations between North, South, East, West, and Midwest. Understanding these differences and adapting your professional soft skills to map to the customers’ expectations produces success and customer loyalty.

To book Kate Nasser, The People-Skills Coach, for your next keynote on professional soft skills for customer service and sales, call or email her directly. Contact info is on this website.  Feel free to leave your comments about this footage in the comments section below.

Keynote delivered at the 10th Annual Signature Customer Service Conference in America. Footage shot by Cid Hunter, www.itvproductions.com, Los Angeles, CA.