<?xml version="1.0" encoding="UTF-8"?>
<rss version="2.0"
	xmlns:content="http://purl.org/rss/1.0/modules/content/"
	xmlns:wfw="http://wellformedweb.org/CommentAPI/"
	xmlns:dc="http://purl.org/dc/elements/1.1/"
	xmlns:atom="http://www.w3.org/2005/Atom"
	xmlns:sy="http://purl.org/rss/1.0/modules/syndication/"
	xmlns:slash="http://purl.org/rss/1.0/modules/slash/"
	>

<channel>
	<title>KateNasser.com &#187; Passion to Care</title>
	<atom:link href="http://katenasser.com/tag/passion-to-care/feed/" rel="self" type="application/rss+xml" />
	<link>http://katenasser.com</link>
	<description>The People-Skills Coach&#8482;</description>
	<lastBuildDate>Tue, 22 May 2012 03:10:50 +0000</lastBuildDate>
	<language>en</language>
	<sy:updatePeriod>hourly</sy:updatePeriod>
	<sy:updateFrequency>1</sy:updateFrequency>
	<generator>http://wordpress.org/?v=3.3.1</generator>
		<item>
		<title>Customer Service: When You Hear Spaghetti, Don&#8217;t Serve Veal</title>
		<link>http://katenasser.com/customer-service-when-you-hear-spaghetti-dont-serve-veal/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/customer-service-when-you-hear-spaghetti-dont-serve-veal/#comments</comments>
		<pubDate>Wed, 14 Mar 2012 13:25:25 +0000</pubDate>
		<dc:creator>Pattie Roberts</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[attitude]]></category>
		<category><![CDATA[CSR]]></category>
		<category><![CDATA[customer]]></category>
		<category><![CDATA[Customer Care]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[listening]]></category>
		<category><![CDATA[Passion to Care]]></category>
		<category><![CDATA[service]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=21064</guid>
		<description><![CDATA[Guest blogger, Pattie Roberts, recounts a personal story that so many can experience in their personal life and in frustrating customer service situations.  Here's one important listening lesson.  Can you answer her question?]]></description>
		<wfw:commentRss>http://katenasser.com/customer-service-when-you-hear-spaghetti-dont-serve-veal/feed/</wfw:commentRss>
		<slash:comments>3</slash:comments>
		</item>
		<item>
		<title>Hiring My Pleasure Employees for Super Customer Experience</title>
		<link>http://katenasser.com/hiring-my-pleasure-employees-for-super-customer-experience/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/hiring-my-pleasure-employees-for-super-customer-experience/#comments</comments>
		<pubDate>Mon, 20 Feb 2012 13:00:36 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[agents]]></category>
		<category><![CDATA[attitude]]></category>
		<category><![CDATA[care]]></category>
		<category><![CDATA[civility]]></category>
		<category><![CDATA[CSRs]]></category>
		<category><![CDATA[customer]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[empathy]]></category>
		<category><![CDATA[etiquette]]></category>
		<category><![CDATA[hiring]]></category>
		<category><![CDATA[interview]]></category>
		<category><![CDATA[morale]]></category>
		<category><![CDATA[Passion to Care]]></category>
		<category><![CDATA[reps]]></category>
		<category><![CDATA[results]]></category>
		<category><![CDATA[serve]]></category>
		<category><![CDATA[service]]></category>
		<category><![CDATA[Ultimate Customer Service]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=20595</guid>
		<description><![CDATA[Job candidates for customer service &#038; care that use the phrase my pleasure &#038; no problem can shine. If you understand what these phrases really mean, you will not mistake it for selfishness. Hire this natural talent for super customer experience &#038; self-sustaining morale!]]></description>
		<wfw:commentRss>http://katenasser.com/hiring-my-pleasure-employees-for-super-customer-experience/feed/</wfw:commentRss>
		<slash:comments>14</slash:comments>
		</item>
		<item>
		<title>Leaders: Fuel the Passion Discipline Duo</title>
		<link>http://katenasser.com/leaders-fuel-the-passion-discipline-duo/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/leaders-fuel-the-passion-discipline-duo/#comments</comments>
		<pubDate>Thu, 22 Sep 2011 11:15:32 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Careers & Jobs]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[Teamwork]]></category>
		<category><![CDATA[discipline]]></category>
		<category><![CDATA[ignite]]></category>
		<category><![CDATA[leaders]]></category>
		<category><![CDATA[management]]></category>
		<category><![CDATA[managers]]></category>
		<category><![CDATA[passion]]></category>
		<category><![CDATA[Passion to Care]]></category>
		<category><![CDATA[success]]></category>
		<category><![CDATA[teams]]></category>
		<category><![CDATA[workplace]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=16777</guid>
		<description><![CDATA[Igniting passion and engaging employees is touted as THE success factor. It's one. The other is discipline. Leaders - here's how to fuel both in your teams.]]></description>
		<wfw:commentRss>http://katenasser.com/leaders-fuel-the-passion-discipline-duo/feed/</wfw:commentRss>
		<slash:comments>13</slash:comments>
		</item>
		<item>
		<title>Kate Nasser Keynote Footage: Passion for Customer Service</title>
		<link>http://katenasser.com/kate-nasser-passion-for-customer-service/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/kate-nasser-passion-for-customer-service/#comments</comments>
		<pubDate>Wed, 07 Jan 2009 16:45:39 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[video]]></category>
		<category><![CDATA[American]]></category>
		<category><![CDATA[customer loyalty]]></category>
		<category><![CDATA[geographic diversity]]></category>
		<category><![CDATA[keynote]]></category>
		<category><![CDATA[Passion to Care]]></category>
		<category><![CDATA[sales]]></category>
		<category><![CDATA[teams]]></category>
		<category><![CDATA[Ultimate Customer Service]]></category>

		<guid isPermaLink="false">http://teachpeopleskills.com/?p=208</guid>
		<description><![CDATA[View this keynote footage of Kate Nasser, The People-Skills Coach, on The Geography of Customer Service and Sales in America. Do your teams have the passion for serving customers?]]></description>
		<wfw:commentRss>http://katenasser.com/kate-nasser-passion-for-customer-service/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
	</channel>
</rss>

