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		<title>Best CSR Adapts to Personality Type for A+ Customer Service</title>
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		<pubDate>Sat, 01 May 2010 21:53:17 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
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		<description><![CDATA[Customer service training for CSRs and tech. support should include how to spot and adapt to different personality types. From The People-Skills Coach, a fast method w/video...]]></description>
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		<title>Leaders, I Hope You Are Wearing Corrective Lenses</title>
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		<description><![CDATA[Leaders, I hope you are wearing multi-focal corrective lenses to sharpen your daily vision through the clouds.  Here are common clouds and the corrective lenses to wear.]]></description>
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		<title>ACE Your Next Customer Service Moment</title>
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		<dc:creator>Kate Nasser</dc:creator>
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		<description><![CDATA[I viewed sample footage from a customer service training video. It advises you to give an irate customer something specific -- like a form to fill out! I laughed so hard I couldn't find the stop button. In this article I deal you the ACE for delivering top-notch customer service.]]></description>
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		<pubDate>Fri, 03 Apr 2009 01:28:41 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
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		<description><![CDATA[Metrics don't create great service. They measure great service that we create through the conversation.  In fact, the conversation is the customer's metric.   And that conversation can be voice-to-voice or online.]]></description>
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