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	<title>KateNasser.com &#187; positive</title>
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	<link>http://katenasser.com</link>
	<description>The People-Skills Coach&#8482;</description>
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		<title>5 Psychologically Uncomfortable Career Shaping Opportunities</title>
		<link>http://katenasser.com/5-psychologically-uncomfortable-career-shaping-opportunities/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/5-psychologically-uncomfortable-career-shaping-opportunities/#comments</comments>
		<pubDate>Thu, 09 Feb 2012 02:16:05 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Careers & Jobs]]></category>
		<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[Thriving in Change]]></category>
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		<category><![CDATA[confidence]]></category>
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		<category><![CDATA[negative]]></category>
		<category><![CDATA[new start]]></category>
		<category><![CDATA[opportunity]]></category>
		<category><![CDATA[People-Skills]]></category>
		<category><![CDATA[persistence]]></category>
		<category><![CDATA[positive]]></category>
		<category><![CDATA[project]]></category>
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		<guid isPermaLink="false">http://katenasser.com/?p=20409</guid>
		<description><![CDATA[People focus on major career shaping milestones &#038; overlook psychologically uncomfortable opportunities. Here are 5 worthy ones from The People-Skills Coach™.]]></description>
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		<slash:comments>3</slash:comments>
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		<title>Leaders, Pain Free Journey to Engage Employee Accountability</title>
		<link>http://katenasser.com/leaders-pain-free-journey-to-engage-employee-accountability/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/leaders-pain-free-journey-to-engage-employee-accountability/#comments</comments>
		<pubDate>Wed, 01 Feb 2012 05:02:03 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[accountability]]></category>
		<category><![CDATA[corporate]]></category>
		<category><![CDATA[employee]]></category>
		<category><![CDATA[employee engagement]]></category>
		<category><![CDATA[engagement]]></category>
		<category><![CDATA[excellence]]></category>
		<category><![CDATA[Find Fault]]></category>
		<category><![CDATA[leaders]]></category>
		<category><![CDATA[management]]></category>
		<category><![CDATA[managers]]></category>
		<category><![CDATA[negative]]></category>
		<category><![CDATA[ownership]]></category>
		<category><![CDATA[People-Skills]]></category>
		<category><![CDATA[perfectionism]]></category>
		<category><![CDATA[positive]]></category>
		<category><![CDATA[progress]]></category>
		<category><![CDATA[Soft Skills]]></category>
		<category><![CDATA[solutions]]></category>
		<category><![CDATA[talent]]></category>
		<category><![CDATA[workplace]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=20211</guid>
		<description><![CDATA[Leaders see engaging employees for innovation as fun; they picture engaging for accountability as a weight battle of responsibility and blame. Repaint the picture and take this pain free journey to employee accountability.]]></description>
		<wfw:commentRss>http://katenasser.com/leaders-pain-free-journey-to-engage-employee-accountability/feed/</wfw:commentRss>
		<slash:comments>14</slash:comments>
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		<title>Super Customer Experience: Loyalty not Imprisonment!</title>
		<link>http://katenasser.com/super-customer-experience-loyalty-not-imprisonment/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/super-customer-experience-loyalty-not-imprisonment/#comments</comments>
		<pubDate>Sun, 29 Jan 2012 23:30:19 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[care]]></category>
		<category><![CDATA[chief]]></category>
		<category><![CDATA[CSRs]]></category>
		<category><![CDATA[culture]]></category>
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		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[customer friendly]]></category>
		<category><![CDATA[customer loyalty]]></category>
		<category><![CDATA[customer satisfaction]]></category>
		<category><![CDATA[deliver]]></category>
		<category><![CDATA[easy]]></category>
		<category><![CDATA[experience]]></category>
		<category><![CDATA[global]]></category>
		<category><![CDATA[leaders]]></category>
		<category><![CDATA[loyalty]]></category>
		<category><![CDATA[marketing]]></category>
		<category><![CDATA[officer]]></category>
		<category><![CDATA[positive]]></category>
		<category><![CDATA[service]]></category>
		<category><![CDATA[solutions]]></category>
		<category><![CDATA[Teamwork]]></category>
		<category><![CDATA[training]]></category>
		<category><![CDATA[Truly memorable]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=20117</guid>
		<description><![CDATA[Customer Experience Leaders &#038; Chief Customer Officers &#038; Marketing Executives: These 3 common mistakes  make customers want to leave. In design, service, &#038; delivery -- fix these &#038; build loyalty.]]></description>
		<wfw:commentRss>http://katenasser.com/super-customer-experience-loyalty-not-imprisonment/feed/</wfw:commentRss>
		<slash:comments>9</slash:comments>
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		<title>Leaders, 12 Worthy Kudos to Spark Employee Engagement</title>
		<link>http://katenasser.com/leaders-12-worthy-kudos-to-spark-employee-engagement/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/leaders-12-worthy-kudos-to-spark-employee-engagement/#comments</comments>
		<pubDate>Thu, 26 Jan 2012 05:02:39 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[People-Skills]]></category>
		<category><![CDATA[appreciation]]></category>
		<category><![CDATA[commitment]]></category>
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		<category><![CDATA[confidence]]></category>
		<category><![CDATA[employee engagement]]></category>
		<category><![CDATA[employees]]></category>
		<category><![CDATA[gratitude]]></category>
		<category><![CDATA[ignite]]></category>
		<category><![CDATA[interpersonal]]></category>
		<category><![CDATA[interpersonal skills]]></category>
		<category><![CDATA[leaders]]></category>
		<category><![CDATA[Learning]]></category>
		<category><![CDATA[positive]]></category>
		<category><![CDATA[realist]]></category>
		<category><![CDATA[recognition]]></category>
		<category><![CDATA[self-confidence]]></category>
		<category><![CDATA[Soft Skills]]></category>
		<category><![CDATA[teams]]></category>
		<category><![CDATA[Teamwork]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=19764</guid>
		<description><![CDATA[Leaders, we can spark employee engagement with worthy kudos of employees' natural strengths and talents. It's a no cost and high return investment. Here are 12 and I hope you will add more!]]></description>
		<wfw:commentRss>http://katenasser.com/leaders-12-worthy-kudos-to-spark-employee-engagement/feed/</wfw:commentRss>
		<slash:comments>17</slash:comments>
		</item>
		<item>
		<title>Customer Service, What You Picture, You Create</title>
		<link>http://katenasser.com/customer-service-what-you-picture-you-create/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/customer-service-what-you-picture-you-create/#comments</comments>
		<pubDate>Tue, 16 Aug 2011 07:30:10 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[inspiration]]></category>
		<category><![CDATA[People-Skills]]></category>
		<category><![CDATA[Soft Skills]]></category>
		<category><![CDATA[attitude]]></category>
		<category><![CDATA[CSRs]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[Front Line]]></category>
		<category><![CDATA[listen]]></category>
		<category><![CDATA[listening]]></category>
		<category><![CDATA[Mindset]]></category>
		<category><![CDATA[positive]]></category>
		<category><![CDATA[Tech. Support Reps]]></category>
		<category><![CDATA[Ultimate Customer Service]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=14455</guid>
		<description><![CDATA[In customer service, what you picture you create.  To deliver the best customer service or technical support, use the picture this airline rep in this story created. Here's the true story and the lasting message of customer service inspiration.]]></description>
		<wfw:commentRss>http://katenasser.com/customer-service-what-you-picture-you-create/feed/</wfw:commentRss>
		<slash:comments>7</slash:comments>
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		<title>Sales &amp; Service: Enthusiasm’s Ups &amp; Downs</title>
		<link>http://katenasser.com/sales-service-enthusiasm%e2%80%99s-ups-downs/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/sales-service-enthusiasm%e2%80%99s-ups-downs/#comments</comments>
		<pubDate>Wed, 13 Apr 2011 01:45:59 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[Sales]]></category>
		<category><![CDATA[attitude]]></category>
		<category><![CDATA[CSRs]]></category>
		<category><![CDATA[customer]]></category>
		<category><![CDATA[enthusiasm]]></category>
		<category><![CDATA[mood]]></category>
		<category><![CDATA[positive]]></category>
		<category><![CDATA[sales]]></category>
		<category><![CDATA[service]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=11208</guid>
		<description><![CDATA[Enthusiasm and a positive attitude are essential in sales &#038; customer service. Too much can repel.  Before you take off on an exciting ride, read this ...]]></description>
		<wfw:commentRss>http://katenasser.com/sales-service-enthusiasm%e2%80%99s-ups-downs/feed/</wfw:commentRss>
		<slash:comments>2</slash:comments>
		</item>
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		<title>Leaders, Don’t Coach a Bad Attitude</title>
		<link>http://katenasser.com/leaders-don%e2%80%99t-coach-a-bad-attitude/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/leaders-don%e2%80%99t-coach-a-bad-attitude/#comments</comments>
		<pubDate>Tue, 29 Mar 2011 21:59:06 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Coaching Professional]]></category>
		<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[inspiration]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[attitude]]></category>
		<category><![CDATA[business]]></category>
		<category><![CDATA[can do]]></category>
		<category><![CDATA[coach]]></category>
		<category><![CDATA[coaching]]></category>
		<category><![CDATA[corporate]]></category>
		<category><![CDATA[leaders]]></category>
		<category><![CDATA[mid-size businesses]]></category>
		<category><![CDATA[negative]]></category>
		<category><![CDATA[positive]]></category>
		<category><![CDATA[success]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=10697</guid>
		<description><![CDATA[This post is inspired by yet again a bad attitude on a team and the leader's response - I have been coaching him.  Don't coach a bad attitude.  It's a waste of time and money.  The positive can do attitudes deliver success.  Read more ...]]></description>
		<wfw:commentRss>http://katenasser.com/leaders-don%e2%80%99t-coach-a-bad-attitude/feed/</wfw:commentRss>
		<slash:comments>11</slash:comments>
		</item>
		<item>
		<title>Natalie Munroe Mistake: People Skills Lessons for Leaders</title>
		<link>http://katenasser.com/natalie-munroe-mistake-people-skills-lessons-for-leaders/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/natalie-munroe-mistake-people-skills-lessons-for-leaders/#comments</comments>
		<pubDate>Thu, 17 Feb 2011 01:11:24 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[People-Skills]]></category>
		<category><![CDATA[Soft Skills]]></category>
		<category><![CDATA[focus]]></category>
		<category><![CDATA[interpersonal skills]]></category>
		<category><![CDATA[labels]]></category>
		<category><![CDATA[leaders]]></category>
		<category><![CDATA[negative]]></category>
		<category><![CDATA[positive]]></category>
		<category><![CDATA[teachers]]></category>
		<category><![CDATA[the lessons learned]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=9651</guid>
		<description><![CDATA[The internet is abuzz with Central Bucks PA teacher, Natalie Munroe's blog labeling her students as whiny and lazy.  As soon as I heard the story, I knew that Natalie had made a classic people skills mistake.  Labels never inspire and always leave scars! Here are 5 lessons learned for all leaders, teachers, and team members.  Read more ...]]></description>
		<wfw:commentRss>http://katenasser.com/natalie-munroe-mistake-people-skills-lessons-for-leaders/feed/</wfw:commentRss>
		<slash:comments>7</slash:comments>
		</item>
		<item>
		<title>The Negative Side to Being Positive.</title>
		<link>http://katenasser.com/the-negative-side-to-being-positive/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/the-negative-side-to-being-positive/#comments</comments>
		<pubDate>Sun, 05 Jul 2009 22:57:56 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Coaching Professional]]></category>
		<category><![CDATA[Listening Power]]></category>
		<category><![CDATA[People-Skills]]></category>
		<category><![CDATA[attitude]]></category>
		<category><![CDATA[coach]]></category>
		<category><![CDATA[disagree]]></category>
		<category><![CDATA[extremely]]></category>
		<category><![CDATA[listening]]></category>
		<category><![CDATA[negative]]></category>
		<category><![CDATA[people]]></category>
		<category><![CDATA[positive]]></category>
		<category><![CDATA[respect]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=802</guid>
		<description><![CDATA[Is your positive outlook helping others? Or are you so extremely positive that you drive others crazy? 3 steps to make sure it's helpful not hurtful.]]></description>
		<wfw:commentRss>http://katenasser.com/the-negative-side-to-being-positive/feed/</wfw:commentRss>
		<slash:comments>13</slash:comments>
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