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	<description>The People-Skills Coach&#8482;</description>
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		<title>CIOs, Resolve IT Customer Service Threat &#8211; Blocked Teamwork</title>
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		<pubDate>Tue, 27 Mar 2012 04:02:18 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
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		<category><![CDATA[productivity]]></category>
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		<description><![CDATA[CIOs, the threat to IT customer service is not technical mindset - it's blocked teamwork. Customers want productivity: prevent problems or unite to solve. Consider these 3 blocks and how to remove them.]]></description>
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		<title>Professional Soft Skills Resolution for 2010</title>
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		<pubDate>Thu, 31 Dec 2009 23:34:57 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
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		<description><![CDATA[Here's a New Years professional soft skills resolution 2010 and how to make it happen.  Soft skills are still the underlying mechanism for success around the globe. What's your resolution?]]></description>
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