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Human Touch: Reasons It’s Still Key to Customer Experience | #CX

Human Touch: Image is fingers making a heart shape above a keyboard.

With so much automation, why is the human touch still so key for great customer service and customer experience? Insightful list of reasons fr Kate Nasser The People Skills Coach™.

Super Customer Experience: Rapport is the Artery to Trust | #CX #PeopleSkills

Rapport is the artery to the heart of trust on the road to super customer experience. 6 key steps to improve rapport and a validation of what’s in it for you and your brand. Inspiration for all from leadership through the front line CSRs.

Customer Service: Turn Sudden Relationships into Bonds | #custserv #cx

Customer Service Relationships to Bonds: Image is Door Cracked Open.

Customer service is a case of sudden relationship.. CSRs, agents, and tech support analysts build rapport while solving problems. The best use these 8 steps to overcome the lack of trust and understanding that longer term relationships enjoy.

Management #PeopleSkills: How Procedures Quietly Block Listening

Management People Skills: Image is Humanoid Reading a Procedure Manual

Don’t let procedures block listening. Use management people skills to ensure these 4 situations don’t ruin your success. Tips from The People Skills Coach™.

Customer Experience Delivery: Prepare Privately | #cx #custserv

Customer Experience Deliver: Image is word Privacy.

Prepare for customer experience delivery privately not in front of customers. Powerful true life examples fr The People Skills Coach™. | Customer Service, Restaurants, Retail.

Charismatic People Skills: Start w/ Integrity! | #PeopleSkills

Charismatic People Skills: Image is quote "Integrity is choosing based on values not personal gain."

Charismatic people skills must begin w/ integrity else the dark side of charisma manipulates. Call to action from The People Skills Coach™. | Leadership, Sales, Service.

Ruined Customer Experience from Small Greedy Moves #cx

Ruined Customer Experience: Image is Gas Pump.

Ruined customer experience comes from small greedy steps that drive customers away. Is your business doing this? From Kate Nasser, The People Skills Coach™.

Empathy is the Connection Before the Solution | #business

Image is: Diverse business people.

Empathy is a key to business success. It turns diversity into understanding. It is the connection before the solution. Insights fr The People Skills Coach™.

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How to Improve Customer Experience Quickly |#cx #custserv

Customer Experience Quick Improvements: Image is light shaped curve.

Want to improve the customer experience quickly? Here are 5 ways from Kate Nasser, The People Skills Coach™, guru of irresistible customer experience.

Irresistible Customer Experience Loyalty – DOs & Don’ts Part II #cx

Irresistible Customer Experience Loyalty: Image is a Magnet drawing things inward.

Irresistible customer experience loyalty comes from consistency of caring not rigid procedures. DOs & Don’ts fr The People Skills Coach™. | Leadership Teamwork Customer Service!

Expectations & Assumptions: Join #Peopleskills Chat April 12th

Human Struggle: Image is people skills logo.

How do expectations & assumptions impact interactions? JOIN The People Skills Coach™ in #peopleskills global Twitter chat to discuss it April 12th 10am EDT.

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Giant Communication Blunder & One Easy Fix | #peopleskills

Giant Communication Blunder: Image is brick wall w/ a one way sign on it.

Your interaction impacts your success. Here’s one common giant communication blunder & an easy fix fr The People Skills Coach™.

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Social Media Etiquette Revisited: The Impolite Polite Reminder #peopleskills

Social media etiquette: Image is car w/license plate that says "hurry up".

When networking, social media etiquette connects us. Beware this impolite move that separates & pushes people apart. Tips fr The People Skills Coach™.

Silence: When Golden? When Not? JOIN #Peopleskills Chat Feb. 8th

Human Struggle: Image is people skills logo.

Communication: When is silence golden & when is it not? JOIN The People Skills Coach™ & community Feb. 8th 10amET in #peopleskills global Twitter chat to explore.

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Business Marketing: 7 #PeopleSkills Mistakes to Easily Avoid

Business Marketing People Skills Blunders: Image is Withered flower blossoms.

Business marketing & networking: Avoid these people skills mistakes that have sunk others’ success. Easy effective tips fr The People Skills Coach™.

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