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	<title>KateNasser.com &#187; sales</title>
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		<title>Leaders, Foresee &amp; Reduce The Burden of Needy Customers</title>
		<link>http://katenasser.com/leaders-foresee-reduce-the-burden-of-needy-customers/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/leaders-foresee-reduce-the-burden-of-needy-customers/#comments</comments>
		<pubDate>Wed, 04 Jan 2012 14:00:59 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[IT]]></category>
		<category><![CDATA[attitude]]></category>
		<category><![CDATA[Awareness]]></category>
		<category><![CDATA[best results]]></category>
		<category><![CDATA[Call Centers]]></category>
		<category><![CDATA[Contact Centers]]></category>
		<category><![CDATA[corporate]]></category>
		<category><![CDATA[culture]]></category>
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		<category><![CDATA[leaders]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[management]]></category>
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		<category><![CDATA[super]]></category>
		<category><![CDATA[supervisors]]></category>
		<category><![CDATA[technical support]]></category>
		<category><![CDATA[trust]]></category>
		<category><![CDATA[Ultimate Customer Service]]></category>
		<category><![CDATA[uncertainty]]></category>
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		<guid isPermaLink="false">http://katenasser.com/?p=19319</guid>
		<description><![CDATA[Do your teams think of their burdens or the customers? The answer says alot about your customer experience culture! Build a super customer experience culture by eliminating  these 21 customer burdens of uncertainty.]]></description>
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		<slash:comments>4</slash:comments>
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		<title>Super Opportunity to Improve Every Customer Experience Survey</title>
		<link>http://katenasser.com/super-opportunity-to-improve-every-customer-experience-survey/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/super-opportunity-to-improve-every-customer-experience-survey/#comments</comments>
		<pubDate>Sun, 04 Dec 2011 16:52:14 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[Listening Power]]></category>
		<category><![CDATA[Sales]]></category>
		<category><![CDATA[crm]]></category>
		<category><![CDATA[customer]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[customer loyalty]]></category>
		<category><![CDATA[experience]]></category>
		<category><![CDATA[hotel]]></category>
		<category><![CDATA[leaders]]></category>
		<category><![CDATA[listening]]></category>
		<category><![CDATA[management]]></category>
		<category><![CDATA[marketing]]></category>
		<category><![CDATA[metrics]]></category>
		<category><![CDATA[retail]]></category>
		<category><![CDATA[sales]]></category>
		<category><![CDATA[service]]></category>
		<category><![CDATA[Social Media]]></category>
		<category><![CDATA[super]]></category>
		<category><![CDATA[survey]]></category>
		<category><![CDATA[understanding]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=18719</guid>
		<description><![CDATA[Leaders: What does your customer experience survey tell your customers about your philosophy? Consider this super opportunity to improve it with these 6 changes.]]></description>
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		<slash:comments>10</slash:comments>
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		<item>
		<title>We Are Selfish Websites &amp; the Customer Experience</title>
		<link>http://katenasser.com/we-are-selfish-websites-the-customer-experience/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/we-are-selfish-websites-the-customer-experience/#comments</comments>
		<pubDate>Fri, 21 Oct 2011 10:53:15 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[People-Skills]]></category>
		<category><![CDATA[Sales]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[entrepreneur]]></category>
		<category><![CDATA[Personality Type]]></category>
		<category><![CDATA[sales]]></category>
		<category><![CDATA[selfish]]></category>
		<category><![CDATA[value]]></category>
		<category><![CDATA[website design]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=17774</guid>
		<description><![CDATA[Every website has a people-skills message and personality. What's yours? Does it selfishly try to squeeze &#038; capture customers or does it deliver value to engage and build loyalty?]]></description>
		<wfw:commentRss>http://katenasser.com/we-are-selfish-websites-the-customer-experience/feed/</wfw:commentRss>
		<slash:comments>11</slash:comments>
		</item>
		<item>
		<title>The Creative Profit of Illogical Success</title>
		<link>http://katenasser.com/the-creative-profit-of-illogical-success/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/the-creative-profit-of-illogical-success/#comments</comments>
		<pubDate>Thu, 13 Oct 2011 10:50:11 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[People-Skills]]></category>
		<category><![CDATA[business]]></category>
		<category><![CDATA[business owners]]></category>
		<category><![CDATA[creativity]]></category>
		<category><![CDATA[entrepreneur]]></category>
		<category><![CDATA[Innovation]]></category>
		<category><![CDATA[sales]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=17478</guid>
		<description><![CDATA[How can creative person turn artistry into profit? Graphic designer and entrepreneur Kimb Tiboni has written Illogical Success to tell you how. Book review.]]></description>
		<wfw:commentRss>http://katenasser.com/the-creative-profit-of-illogical-success/feed/</wfw:commentRss>
		<slash:comments>9</slash:comments>
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		<item>
		<title>Marketing, You Got Me. Sales Call Center, You Blew It!</title>
		<link>http://katenasser.com/marketing-you-got-me-sales-call-center-you-blew-it/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/marketing-you-got-me-sales-call-center-you-blew-it/#comments</comments>
		<pubDate>Fri, 16 Sep 2011 11:00:31 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[Listening Power]]></category>
		<category><![CDATA[Sales]]></category>
		<category><![CDATA[Call Centers]]></category>
		<category><![CDATA[Contact Centers]]></category>
		<category><![CDATA[customer]]></category>
		<category><![CDATA[People-Skills]]></category>
		<category><![CDATA[sales]]></category>
		<category><![CDATA[scripts]]></category>
		<category><![CDATA[service]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=16630</guid>
		<description><![CDATA[If your marketing dept, gets the customer to call, hey call center listen and dialogue.  Sales and service are not a monologue from you with a burp from us at the end.  Lose the script or lose the sale!  A true story of AT&#038;T Wireless ...]]></description>
		<wfw:commentRss>http://katenasser.com/marketing-you-got-me-sales-call-center-you-blew-it/feed/</wfw:commentRss>
		<slash:comments>6</slash:comments>
		</item>
		<item>
		<title>Customers&#8217; Views Breathe Life Into Always Being Right Rule</title>
		<link>http://katenasser.com/customers-views-breathe-life-into-always-being-right-rule/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/customers-views-breathe-life-into-always-being-right-rule/#comments</comments>
		<pubDate>Tue, 06 Sep 2011 10:50:51 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[Sales]]></category>
		<category><![CDATA[CSRs]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[Customers]]></category>
		<category><![CDATA[loyalty]]></category>
		<category><![CDATA[management]]></category>
		<category><![CDATA[managers]]></category>
		<category><![CDATA[respect]]></category>
		<category><![CDATA[sales]]></category>
		<category><![CDATA[trust]]></category>
		<category><![CDATA[Ultimate Customer Service]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=16145</guid>
		<description><![CDATA[Managers use this list to guide new employees on why the customer is  always right &#038; how to serve them well. The issue is not right/wrong -- it is respect for insight and beyond.  Read more ...]]></description>
		<wfw:commentRss>http://katenasser.com/customers-views-breathe-life-into-always-being-right-rule/feed/</wfw:commentRss>
		<slash:comments>23</slash:comments>
		</item>
		<item>
		<title>Customer Service: Turn Startling Sudden Relationships into Bonds</title>
		<link>http://katenasser.com/customer-service-turn-startling-sudden-relationships-into-bonds/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/customer-service-turn-startling-sudden-relationships-into-bonds/#comments</comments>
		<pubDate>Wed, 24 Aug 2011 09:30:56 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[People-Skills]]></category>
		<category><![CDATA[Soft Skills]]></category>
		<category><![CDATA[analysts]]></category>
		<category><![CDATA[best]]></category>
		<category><![CDATA[bonds]]></category>
		<category><![CDATA[CSRs]]></category>
		<category><![CDATA[Customers]]></category>
		<category><![CDATA[interpersonal skills]]></category>
		<category><![CDATA[relationships]]></category>
		<category><![CDATA[sales]]></category>
		<category><![CDATA[sudden]]></category>
		<category><![CDATA[technical support reps.]]></category>
		<category><![CDATA[trust]]></category>
		<category><![CDATA[Ultimate Customer Service]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=15680</guid>
		<description><![CDATA[Customer service is a case of sudden relationship..  CSRs, agents, and tech support analysts build rapport while solving problems. The best use these 8 steps to overcome the lack of trust and understanding that longer term relationships enjoy.]]></description>
		<wfw:commentRss>http://katenasser.com/customer-service-turn-startling-sudden-relationships-into-bonds/feed/</wfw:commentRss>
		<slash:comments>5</slash:comments>
		</item>
		<item>
		<title>Customer Experience the Before &amp; After Way</title>
		<link>http://katenasser.com/customer-experience-the-before-after-way/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/customer-experience-the-before-after-way/#comments</comments>
		<pubDate>Mon, 25 Jul 2011 00:34:03 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[Sales]]></category>
		<category><![CDATA[communication]]></category>
		<category><![CDATA[corporate]]></category>
		<category><![CDATA[customer loyalty]]></category>
		<category><![CDATA[leaders]]></category>
		<category><![CDATA[managers]]></category>
		<category><![CDATA[People-Skills]]></category>
		<category><![CDATA[sales]]></category>
		<category><![CDATA[Ultimate Customer Service]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=14217</guid>
		<description><![CDATA[What customers experience before and after working with you holds the secrets to your success in sales, service, and customer loyalty.  Here's what the before does for you.  Read more ...]]></description>
		<wfw:commentRss>http://katenasser.com/customer-experience-the-before-after-way/feed/</wfw:commentRss>
		<slash:comments>2</slash:comments>
		</item>
		<item>
		<title>People-Skills: 6 Subtle Signs You Annoy Your Boss</title>
		<link>http://katenasser.com/people-skills-5-subtle-signs-you-annoy-your-boss/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/people-skills-5-subtle-signs-you-annoy-your-boss/#comments</comments>
		<pubDate>Thu, 21 Jul 2011 23:30:32 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[Humorous Insights]]></category>
		<category><![CDATA[People-Skills]]></category>
		<category><![CDATA[Soft Skills]]></category>
		<category><![CDATA[annoy]]></category>
		<category><![CDATA[Boss]]></category>
		<category><![CDATA[communication]]></category>
		<category><![CDATA[corporate]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[humor]]></category>
		<category><![CDATA[humorous]]></category>
		<category><![CDATA[interpersonal skills]]></category>
		<category><![CDATA[leader]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[manager]]></category>
		<category><![CDATA[morale]]></category>
		<category><![CDATA[sales]]></category>
		<category><![CDATA[Teamwork]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=14220</guid>
		<description><![CDATA[If you annoy the boss and don't know it, you may pay a price you didn't expect.  If these 6 things have happened to you, it's time to improve your people-skills!]]></description>
		<wfw:commentRss>http://katenasser.com/people-skills-5-subtle-signs-you-annoy-your-boss/feed/</wfw:commentRss>
		<slash:comments>3</slash:comments>
		</item>
		<item>
		<title>To Get Customer Loyalty &#8211; Gestalt It!</title>
		<link>http://katenasser.com/to-get-customer-loyalty-gestalt-it/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/to-get-customer-loyalty-gestalt-it/#comments</comments>
		<pubDate>Thu, 07 Jul 2011 00:00:42 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[Sales]]></category>
		<category><![CDATA[corporate]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[customer loyalty]]></category>
		<category><![CDATA[leaders]]></category>
		<category><![CDATA[managers]]></category>
		<category><![CDATA[sales]]></category>
		<category><![CDATA[satisfaction]]></category>
		<category><![CDATA[technical support]]></category>
		<category><![CDATA[Ultimate Customer Service]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=13474</guid>
		<description><![CDATA[Corporate leaders, managers, &#038; business owners, increase customer loyalty using a Gestalt customer service and technical support philosophy. The reasoning &#038; steps -- make sense!  Read more ...]]></description>
		<wfw:commentRss>http://katenasser.com/to-get-customer-loyalty-gestalt-it/feed/</wfw:commentRss>
		<slash:comments>13</slash:comments>
		</item>
		<item>
		<title>12 Steps to Ignite Customer Passion</title>
		<link>http://katenasser.com/ignite-customer-passion-12steps/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/ignite-customer-passion-12steps/#comments</comments>
		<pubDate>Fri, 01 Jul 2011 19:33:53 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[Sales]]></category>
		<category><![CDATA[12 steps]]></category>
		<category><![CDATA[business owners]]></category>
		<category><![CDATA[crm]]></category>
		<category><![CDATA[customer]]></category>
		<category><![CDATA[executives]]></category>
		<category><![CDATA[future]]></category>
		<category><![CDATA[ignite]]></category>
		<category><![CDATA[leaders]]></category>
		<category><![CDATA[passion]]></category>
		<category><![CDATA[sales]]></category>
		<category><![CDATA[service]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=910</guid>
		<description><![CDATA[Businesses always seek ways to ignite customer passion in their products and services. Here are 12 ways to light the fire in today's market.]]></description>
		<wfw:commentRss>http://katenasser.com/ignite-customer-passion-12steps/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Customer Experience: When Details Derail</title>
		<link>http://katenasser.com/customer-experience-when-details-derail/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/customer-experience-when-details-derail/#comments</comments>
		<pubDate>Tue, 17 May 2011 00:26:48 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[Humorous Insights]]></category>
		<category><![CDATA[People-Skills]]></category>
		<category><![CDATA[CSRs]]></category>
		<category><![CDATA[Customer Care]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[leaders]]></category>
		<category><![CDATA[managers]]></category>
		<category><![CDATA[sales]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=12045</guid>
		<description><![CDATA[Leaders, know the difference between the customer experience and managing the customer experience.  This oddly humorous Bath &#038; Body Works story illustrates what happens when you don't and how to deliver great customer service.]]></description>
		<wfw:commentRss>http://katenasser.com/customer-experience-when-details-derail/feed/</wfw:commentRss>
		<slash:comments>3</slash:comments>
		</item>
		<item>
		<title>Sales &amp; Service: Listen for Customer Cares</title>
		<link>http://katenasser.com/sales-service-listen-for-customer-cares/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/sales-service-listen-for-customer-cares/#comments</comments>
		<pubDate>Mon, 02 May 2011 14:16:56 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[Listening Power]]></category>
		<category><![CDATA[People-Skills]]></category>
		<category><![CDATA[Sales]]></category>
		<category><![CDATA[connection]]></category>
		<category><![CDATA[customer]]></category>
		<category><![CDATA[Customer Care]]></category>
		<category><![CDATA[excellence]]></category>
		<category><![CDATA[listen]]></category>
		<category><![CDATA[listening]]></category>
		<category><![CDATA[Personality Type]]></category>
		<category><![CDATA[sales]]></category>
		<category><![CDATA[service]]></category>
		<category><![CDATA[Soft Skills]]></category>
		<category><![CDATA[trust]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=11777</guid>
		<description><![CDATA[Obviously, in sales and customer service, listening is critical to success. Not so obvious is how to listen for customer cares when your mind is processing your own perspective. What&#8217;s in it for you to work on this? Sales &#38; service fail when you don&#8217;t address customer cares. Moreover, customers even select higher priced products [...]]]></description>
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		<slash:comments>4</slash:comments>
		</item>
		<item>
		<title>Sales &amp; Service: Enthusiasm’s Ups &amp; Downs</title>
		<link>http://katenasser.com/sales-service-enthusiasm%e2%80%99s-ups-downs/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/sales-service-enthusiasm%e2%80%99s-ups-downs/#comments</comments>
		<pubDate>Wed, 13 Apr 2011 01:45:59 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[Sales]]></category>
		<category><![CDATA[attitude]]></category>
		<category><![CDATA[CSRs]]></category>
		<category><![CDATA[customer]]></category>
		<category><![CDATA[enthusiasm]]></category>
		<category><![CDATA[mood]]></category>
		<category><![CDATA[positive]]></category>
		<category><![CDATA[sales]]></category>
		<category><![CDATA[service]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=11208</guid>
		<description><![CDATA[Enthusiasm and a positive attitude are essential in sales &#038; customer service. Too much can repel.  Before you take off on an exciting ride, read this ...]]></description>
		<wfw:commentRss>http://katenasser.com/sales-service-enthusiasm%e2%80%99s-ups-downs/feed/</wfw:commentRss>
		<slash:comments>2</slash:comments>
		</item>
		<item>
		<title>Great People-Skills Win Big: Leadership, Sales, Service</title>
		<link>http://katenasser.com/great-people-skills-win-big-leadership-sales-service/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/great-people-skills-win-big-leadership-sales-service/#comments</comments>
		<pubDate>Thu, 03 Mar 2011 17:45:33 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[People-Skills]]></category>
		<category><![CDATA[Sales]]></category>
		<category><![CDATA[Soft Skills]]></category>
		<category><![CDATA[careers]]></category>
		<category><![CDATA[professional]]></category>
		<category><![CDATA[sales]]></category>
		<category><![CDATA[Teamwork]]></category>
		<category><![CDATA[technical support]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=10017</guid>
		<description><![CDATA[Most know that great people-skills deliver more professional success.  It can help  you in your life too!  Here's a short true funny story to inspire you, your teams, and those you are developing.  Read more ...]]></description>
		<wfw:commentRss>http://katenasser.com/great-people-skills-win-big-leadership-sales-service/feed/</wfw:commentRss>
		<slash:comments>2</slash:comments>
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