service desk

Customer Service Incompetence: Empathy Only For Tears

Customer Service Incompetence: Image is a tear from someone's eye.

Lack of empathy for customers is customer service incompetence. Give customers empathy long before they cry or leave. Insights fr The People Skills Coach™.

19 Outstanding People Skills of Best Customer Service Reps

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The very best customer service reps exhibit these outstanding people skills. Checklist from Kate Nasser, The People Skills Coach™.

Super Customer Service People Skills: Reverse Regret | #custserv

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Super customer service has little room for regret. By then customers are gone. Key service people skills to master from Kate Nasser, The People Skills Coach™.

Reverse Customer Experience: Are You Driving Calm Customers Away?

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Don’t just focus on angry customers. Reverse customer experience strategy & make sure you retain calm customers too. Video fr The People Skills Coach™.

Irresistible Customer Experience Loyalty – DOs & Don’ts Part II #cx

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Irresistible customer experience loyalty comes from consistency of caring not rigid procedures. DOs & Don’ts fr The People Skills Coach™. | Leadership Teamwork Customer Service!

Difficult Customer Moments: Free Your Mind to Give Superior Service

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The very best method for dealing w/ difficult customer moments & create great customer experience. The People Skills Coach™ reveals an eternal truth.

15 Ways to Recruit Naturally Great Customer Service Staff #cx

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Recruit naturally great customer service staff by hiring these traits. Tips fr The People Skills Coach™ on how to hire friendly & retain great staff.

Empathy and Integrity: 5 Keys to Rebuild Customer Trust #cx

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Customers dissatisfied? Did you break their trust? Use these 5 steps w/ empathy and integrity to rebuild it. From The People Skills Coach™.

11 Surefire Beliefs for Superior Customer Experience #custserv #cx

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Our customer experience beliefs guide our actions. Here are 11 to deliver superior customer experience. Tips fr The People Skills Coach™.

Superior Customer Service: Sorry Doesn’t Mean Guilty! #NCSW14

Superior Customer Service: Image is Balloons w/ Sorry Words Celebrating!

Superior customer service doesn’t have debates on whether to say ‘we’re sorry’ to upset customers. It has loads of care. Insights fr The People Skills Coach™.

Customer Experience Superstars: Their Celebratory Give & Take!

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Customer experience superstars distinguish themselves in these 11 ways. Join them & wow the customers! Insight fr The People Skills Coach™ keynote.

Ersatz Empowerment: The True Cost to Customer Experience #cx

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Leaders, the true cost of ersatz empowerment to customer experience is far more than customer frustration. It’s this threat & you can prevent it.

Service Recovery: Go Beyond Problem Solving! #custserv #cx

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Leaders, customer experience problems don’t have to be loyalty fiascoes. Sharpen your company’s customer service recovery w/ these critical steps.

The 25 Worst Customer Service Stories to Train the Best CSRs #custserv

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Business owners, leaders, and managers, use customer service stories to sharpen your teams’ skills. Here’s 25 fr The People Skills Coach™.

Customers Speak: We’ll Train You on What We Want & Deserve! #custserv

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Customers speak & agree on what we all want & deserve. Our stories are no cost customer service training if you listen! Fr The People Skills Coach™.

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