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	<title>KateNasser.com &#187; smile</title>
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	<description>The People-Skills Coach&#8482;</description>
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		<title>Customer Service Inspiration for Training the Best</title>
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		<pubDate>Thu, 07 Oct 2010 13:02:39 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
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		<description><![CDATA[As we near the end of National Customer Service Week 2010, the endless demand for superior service lives on.  To help train for the best, I offer these customer service inspirational thoughts. Let them retool your teams' skills, revive your spirit, and refuel your engines so that daily work becomes a daily celebration with customers.  There are 9 thoughts -- please add your #10!]]></description>
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		<title>Customer Service Loyalty &#8211; The Connection!</title>
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		<pubDate>Mon, 26 Oct 2009 01:28:01 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
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		<description><![CDATA[Customers are loyal to great connections; cool and distant doesn't connect. More advice to increase loyalty from Kate Nasser, The People-Skills Coach.]]></description>
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