Social Media

Building New Relationships is our People Skills Global Chat Topic

WHEN: Sunday Aug 9, 2015 at 10AM EDT on Twitter. Hashtag: #peopleskills


Background on This Chat Topic: Building New Relationships

Does the thought of meeting new people and building new relationships excite you? Or do you see it as a challenge or even a chore? Please JOIN us Sunday Aug. 9, 2015 10amEDT in people skills global Twitter chat to share your insights and experience on building new relationships.



Building New Relationships: Image is People skills logo

Building New Relationships: Image by KimbManson for Kate Nasser. All rights reserved.

Image designed by: Kimb Manson Graphics Design for Kate Nasser. All rights reserved.

Building New Relationships – Exciting or Challenging?

JOIN us in #Peopleskills global Twitter chat to explore the topic of building new relationships.

Here are some questions to get us thinking in advance. Actual questions will post live during the chat.

  • Assumptions are the termites of relationships. Ag/Disagree Why? ~Henry Winkler
  • Patience, wisdom, respect, trust, generosity – which is most important for relationships?
  • What kills relationships? What makes them thrive?
  • Relationships: “When what you hear and what you see don’t match, trust your eyes.” ~Dale Renton Ag/Disagree? Why?
  • Meeting new people feels __________________.
  • What does it take to go from “new” relationship to comfortable?
  • When is building new relationships most enjoyable and/or valuable?
  • When building new relationships on #socialmedia, _____________.
  • How does emotional intelligence play a role in building new relationships, if at all?
  • What are the obstacles and challenges to new relationships?
  • How can people overcome their fear of meeting new people?
  • What is your best people skills tip for building new relationships?


So bring your personal perspective, your favorite beverage, and join the people skills global chat community this Sunday Aug. 9, 2015 10am EDT in Twitter (hashtag: #peopleskills) about building new relationships.


I also invite you to continue this chat by joining the Google+ People Skills Community and the LinkedIn Group People Skills Succeed to be a part of all the people skills discussions everyday 24×7. Get your people skills community member badge here.



Shout Out of Gratitude

My gratitude to all who participate and grow the people skills global chat community on Twitter (#peopleskills), Google+, and LinkedIn. We welcome your suggestions for topics, offers to co-host, and most especially your individual insights.

Special thanks generous chat moderators Dave Moore, Jandis Price, Chantal Bechervaise, Hoda Maalouf, and Tom Rhodes for their time and insightful contributions.






Hope you will all join People Skills Global Chat on Twitter #peopleskills this Sunday Aug. 9, 2015 10am EDT/7am PDT to discuss building new relationships.

Everyone is welcome! We have only one rule in People Skills Global Chat: Respect for all even when we disagree.







TIP: If you have never been in a Twitter chat, you may find it helpful to log on to Twubs.com or Tweetchat.com, enter hashtag #peopleskills, and sign in to your Twitter account. The venue will insert the hashtag on each of your tweets and you will see all the tweets on one screen. Other tools available are Tchat.io, Hootsuite and TweetDeck.

I am the founder and host of the chat and will be happy to answer any questions you have in advance: Email me.


Chat with you this Sun. Aug. 9, 2015 10am EDT in People Skills Global Chat on Twitter (#peopleskills) TOPIC: Building New Relationships.


Until then, as always, I wish you bonds of happiness and success!

From my professional experience to your success,
Kate Nasser, The People Skills Coach™

©2015 Kate Nasser, CAS, Inc. Somerville, NJ. I appreciate your sharing the link to this post on your social streams. However, if you want to re-post or republish the content of this post, please email info@katenasser.com for permission and guidelines. Thank you for respecting intellectual capital.


Kate Nasser, The People Skills Coach™, delivers coaching, consulting, training, and keynotes on leading change, employee engagement, teamwork, and delivering the ultimate customer service. She turns interaction obstacles into interpersonal success. See this site for workshop outlines, keynote footage, and customer results.

 

 

PS-EnergyBar-LogoJoin me through these social channels

Engage in people skills learning! Let’s turn interaction obstacles into business success in leadership, teamwork, and customer service experience. I invite your questions, share my experience, and welcome your wisdom.

Social Networking: JOIN Us in People Skills Global Twitter Chat!

WHEN: Sunday April 26, 2015 at 10AM EDT. Hashtag: #peopleskills


Background on This Chat Topic: Social Networking

As digital communication continues to take center stage, we turn our People Skills chat focus to social networking.

Hosting for me in my absence is Chantal Bechervaise social networking maven, HR professional, and people skills community moderator. Chantal unites a love of people and a passion for technology into great social networking skill. Her blog Take It Personelly reflects this well!



Social Networking: Image is People skills logo

Social Networking: Image by KimbManson for Kate Nasser. All rights reserved.

Image designed by: Kimb Manson Graphics Design for Kate Nasser. All rights reserved.


Social Networking People Skills: Beyond the Technology

Many people realize the challenge of interacting with others face to face and on the phone. Multiply that to realize and address the challenge of interacting with the world online! So let’s dig in and explore social networking people skills in this week’s people skills chat.

Some questions to get us thinking in advance. Actual questions about respecting boundaries will post live during the chat.

  • How do you define social networking? Is it different from social media?
  • Why has social networking become so popular even in everyday life?
  • Because of the reach, is social networking always impersonal? Pls. explain.
  • What are the differences between in-person networking and social networking?
  • How does social networking change your life? Your business?
  • How can you bring your authenticity to social networking without going to far? Tips?
  • What are the disadvantages to social networking, if any?
  • How can people skills tangibly improve social networking?


So bring your personal perspective, your favorite beverage, and join the people skills global chat community this Sunday April 26, 2015 10am EDT on Twitter (hashtag: #peopleskills) to discuss social networking people skills.


I also invite you to continue this chat by joining the Google+ People Skills Community and the LinkedIn Group People Skills Succeed to be a part of all the people skills discussions everyday 24×7. Get your people skills community member badge here.



Shout Out of Gratitude

My gratitude to all who participate and grow the people skills global chat community on Twitter (#peopleskills), Google+, and LinkedIn. We welcome your suggestions for topics, offers to co-host, and most especially your individual insights.

Special thanks this week to Chantal Bechervaise who is hosting in my absence and continued thanks to generous chat moderators Dave Moore, Hoda Maalouf, Tracy Shroyer, Jandis Price and Tom Rhodes for their time and insightful contributions.






Hope you will all join People Skills Global Chat on Twitter #peopleskills this Sunday April 26, 2015 10am EDT/7am PDT to explore social networking people skills.

Everyone is welcome! We have only one rule in People Skills Global Chat: Respect for all even when we disagree.







TIP: If you have never been in a Twitter chat, you may find it helpful to log on to Twubs.com or Tweetchat.com, enter hashtag #peopleskills, and sign in to your Twitter account. The venue will insert the hashtag on each of your tweets and you will see all the tweets on one screen. Other tools available are Tchat.io, Hootsuite and TweetDeck.

I am the founder and host of the chat and will be happy to answer any questions you have in advance: Email me.


Chat with you this Sun. April 26, 2015 10am EDT in People Skills Global Chat on Twitter (#peopleskills) TOPIC: Social Networking People Skills.


Until then, as always, I wish you bonds of happiness and success!

From my professional experience to your success,
Kate Nasser, The People Skills Coach™

©2015 Kate Nasser, CAS, Inc. Somerville, NJ. I appreciate your sharing the link to this post on your social streams. However, if you want to re-post or republish the content of this post, please email info@katenasser.com for permission and guidelines. Thank you for respecting intellectual capital.


Kate Nasser, The People Skills Coach™, delivers coaching, consulting, training, and keynotes on leading change, employee engagement, teamwork, and delivering the ultimate customer service. She turns interaction obstacles into interpersonal success. See this site for workshop outlines, keynote footage, and customer results.

 

 

PS-EnergyBar-LogoJoin me through these social channels

Engage in people skills learning! Let’s turn interaction obstacles into business success in leadership, teamwork, and customer service experience. I invite your questions, share my experience, and welcome your wisdom.

Bragging vs Sharing Success Stories – People Skills global Twitter chat topic.

WHEN/WHERE: Join us Sunday March 1st, 2015 on Twitter at 10AM ET. Hashtag: #peopleskills


Time converter:
Please click the time converter link above to convert 10am ET to your local time.



Bragging vs Sharing Success Stories: What’s the Difference?

Join us Sunday March 1st 10am ET to explore the difference between bragging vs sharing success stories. We generally think of bragging as negative and sharing success stories as positive inspiration and celebration. So how do they differ? Are there tangible elements that make them different or is it in the eyes and ears of the listeners?

Since communication is a huge part of interaction success, we explore this topic in people skills chat. Joining me as co-host is Christoph Trappe, a healthcare content marketing professional who also blogs about authentic storytelling.


Bragging vs Sharing Success Stories: Image is People skills logo

Bragging vs. Sharing Success Stories: Image by KimbManson for Kate Nasser. All rights reserved.

Image designed by: Kimb Manson Graphics Design for Kate Nasser. All rights reserved.

Bragging vs Sharing Success Stories

Join us in #Peopleskills global Twitter chat to share your perspective on bragging vs sharing success stories.


Here are some questions to get us thinking in advance:

  • How do you define success story? What is bragging?
  • Are they different? Is one bad and one good or neither? Pls. explain.
  • Why do people brag?
  • Bragging creates ___________________________.
  • If you’ve done it, it ain’t bragging. ~Walt Whitman Ag/Disagree?
  • What are benefits/risks of sharing success stories?
  • When do you feel most excited to share your own success stories?
  • What is the difference between you sharing your success story or others sharing it?
  • How does sharing your success story help/hurt others?
  • How can you share your success story without seeming like a braggard?
  • What role do people skills play in sharing success stories?



These are just some questions to get us thinking. Actual questions will post live during the chat.


Bring your experience, curiosity, a beverage, and join the community on Sunday March 1st 10am ET to offer your views on bragging vs sharing success stories.


I also invite you to continue this chat by joining the Google+ People Skills Community, The Facebook Group People Skills That Really Matter and the LinkedIn Group People Skills Succeed to be a part of all the people skills discussions everyday 24×7. Get your people skills community member badge here.



Shout Out of Gratitude

Special thanks to Christoph Trappe for suggesting and co-hosting this topic with me!

My gratitude to all who participate and grow the people skills global community on Twitter (#peopleskills), Google+, LinkedIn, and Facebook. We welcome your suggestions for topics, offers to co-host, and most especially your diverse insights.

Continued thanks to generous chat moderators Chantal Bechervaise, Dave Moore, Hoda Maalouf, Tracy Shroyer, Jandis Price and Tom Rhodes for their time and contributions.






Hope you will all join people skills global Twitter chat (#peopleskills) this Sunday March 1st 2015, 10am ET/7am PT on bragging vs sharing success stories.

Everyone is welcome! We have only one rule in People Skills Global Chat: Respect for all even when we disagree.






TIP: If you have never been in a Twitter chat, you may find it helpful to log on to Tweetchat.com, or Twubs.com and enter hashtag #peopleskills. Sign in to your Twitter account. The venue will insert the hashtag on each of your tweets and you will see all the tweets on one screen. Other tools available are Tchat.io, Hootsuite and TweetDeck.

I am the founder and host of the chat and will be happy to answer any questions you have in advance: Email me.


Connect with you this Sun. March 1st, 2015, in #peopleskills global Twitter chat 10am ET on bragging vs sharing success stories.


Until then, as always, I wish you bonds of happiness and success!


From my professional experience to your success,
Kate Nasser, The People Skills Coach™

©2015 Kate Nasser, CAS, Inc. Somerville, NJ. I appreciate your sharing the link to this post on your social streams. However, if you want to re-post or republish the content of this post, please email info@katenasser.com for permission and guidelines. Thank you for respecting intellectual capital.


Kate Nasser, The People Skills Coach™, delivers coaching, consulting, training, and keynotes on leading change, employee engagement, teamwork, and delivering the ultimate customer service. She turns interaction obstacles into interpersonal success. See this site for workshop outlines, keynote footage, and customer results.

 

 

PS-EnergyBar-LogoJoin me through these social channels

Engage in people skills learning! Let’s turn interaction obstacles into business success in leadership, teamwork, and customer service experience. I invite your questions, share my experience, and welcome your wisdom.

Social Media Etiquette: Beware the Impolite Polite Reminder

Etiquette matters. It affects how others see us. It affects what they think of us and whether they want to interact with us again. In careers and business, this could mean the difference between success and failure.

In networking when people don’t know each other, social media etiquette is even more important. The first impression we make may be the last impression we make!



Social media etiquette: Image is car w/license plate that says "hurry up".

Social media etiquette: Beware the Impolite Polite Reminder. Image by Michael Coghlan via Flickr.

Grateful for image by Michael Coghlan via Flickr Creative Commons License.


Social Media Etiquette: The Impolite Polite Reminder



What makes a bad impression?

  1. Being selfish. Do for others before you do for yourself.
  2. Accusing instead of understanding. Don’t jump to conclusions; jump into people’s hearts!
  3. Thinking you know better than others. Be a curious learner. Social media etiquette tip: Beware giving friendly advice without being asked.
  4. Presuming familiarity. In existing relationships, you can say certain things because there is trust. Before there is trust, the same things come across as impolite and rude. Social media etiquette tip: Take time to build trust.
  5. Being pushy. If people don’t respond, pushing them to respond leaves a terrible impression. Even if you call it a polite reminder, it is impolite. I received an unsolicited email about joining some association. When I didn’t respond, I received a second email reminding me that I hadn’t responded. The sender called it a polite reminder. It wasn’t. It was a turnoff.

    A reminder is only polite when someone has already said they were interested. Social media etiquette tip: Beware the impolite polite reminder. Not only is it rude, it comes across as pushy, manipulative, and inauthentic.



If you’re being pushy, it’s impolite no matter what you call it.




What impolite and polite people skills have you witnessed online?


From my professional experience to your success,
Kate Nasser, The People Skills Coach™

Related posts:
9 People Skills Reminders for Great Social Media Networking
Social Media Networking: Are You Using These People Skills

©2015 Kate Nasser, CAS, Inc. Somerville, NJ. I appreciate your sharing the link to this post on your social streams. However, if you want to re-post or republish the content of this post, please email info@katenasser.com for permission and guidelines. Thank you for respecting intellectual capital.


Kate Nasser, The People Skills Coach™, delivers coaching, consulting, training, and keynotes on leading change, employee engagement, teamwork, and delivering the ultimate customer service. She turns interaction obstacles into interpersonal success. See this site for workshop outlines, keynote footage, and customer results.

 

 

QuickSpot-grahpicV2

Engage in people skills learning!

Let’s turn interaction obstacles into business success in leadership, teamwork, and customer service experience.

I invite your questions, welcome your wisdom, and look forward to working with you.
~Kate Nasser, The People Skills Coach™

Business Marketing: People Skills Mistakes You Can Easily Avoid

Every leader and business owner knows that business marketing and networking are essential to success. Whether face-to-face, on the phone, or on social media, our interaction with people matters. Are you making people skills mistakes that hurt your business marketing? Here are several you can easily avoid!



Business Marketing People Skills Blunders: Image is Withered flower blossoms.

Business Marketing: People Skills Blunders to Easily Avoid Image via MMStock.

Grateful for image from Jeffrey Betts, MMTStock

Avoid These People Skills Mistakes in Business Marketing

Interaction matters when you are doing business marketing and networking. How you behave, speak, and follow-up can make or break you.

Here are true stories of people skills mistakes in business marketing that you can easily avoid.

  1. Mistake: Treating People as a Target. I received an invitation to join someone’s LinkedIn network. I viewed their profile and said yes. When I accepted I sent a message asking a few questions to show interest in their work. They responded: I didn’t contact you at random. Would you like to take our training course and be certified in our special communication model? No I wouldn’t. My impression of them is negative. They have no time to learn about me nor tell me about themselves. They come across as foraging for sales and devoid of people skills. Ironically they are selling communication training. How absurd. Take time to build relationships and trust. It changes everything!


  2. Mistake: Focusing on yourself. A potential customer agreed to speak with a web designer she met online. She asked a couple of times to speak on the phone and he kept pushing the idea of SKYPE. She finally agreed to SKYPE and during the entire conversation he talked about his integrity, his vision, his preferences in designing. She ended the call and all contact with him. She told me: He is full of himself. Tip: Ego can kill many things including your business marketing. Focus on the customer!



  3. Mistake: Taking steps you really don’t mean. I received an email from another customer service consultant/speaker. He mentioned he would do speaking engagements that others don’t like. He gave a few examples. It was a very creative business marketing approach — or so I thought. I emailed him back that I might refer some customers to him. I suggested we speak on the phone or SKYPE. His reply: I’m really busy and anyway it was just a casual email. Huh? You are taking up people’s time with a casual email? Tip: When you ask for others’ attention in business marketing, don’t slam the door shut when they respond.


  4. Mistake: Using sexual references. I had attended a business marketing event and the speaker was very good. We spoke briefly at the event and his wife/partner did a follow-up mailing. We all agreed to meet over coffee to explore some business ideas. It turned out he just wanted my customer list. I declined. He then replied: I guess I’m too direct. I forget that women like foreplay and we men like to get right to the sex. My intuition about his character was right. Can you imagine if I had connected him with my customers? Being crude is not a good business marketing strategy. Tip: Avoid sexual references. They can offend. Language gives you many impressive ways to communicate your point. Choose great words that don’t offend.


  5. Mistake: Creeping people out by knowing too much about them. One of my customers told me a solar panel company rep called him at home. The rep knew my customer’s salary and net worth. He used this information to convince my customer that he could afford solar panels. My customer told me it was a shock to hear a stranger telling him so much about his own financial picture. He said no to the rep and the solar panels. Tip: Respect people’s privacy. Don’t collect and share data to manipulate them.


  6. Mistake: Not listening. A few years back I was looking for a graphics designer to create my speaker ONE sheet for business marketing. I called a well-known designer that many speaker groups had promoted. In our first (and only) phone call, she kept trying to sell me her book. Instead of listening to what I needed, she focused on her predetermined business goal. I couldn’t imagine working with her since she showed little interest in my needs. I went back to social media and found Kimb Manson Graphic Design. I called Kimb and we were soon discussing my needs. I knew immediately that I could work with her. Her people skills made the business marketing come to life. Her creative skills made the ONE sheet come to life. It is no surprise that she is ranked very high on Google in graphics design for speakers.


  7. Mistake: Sharing your baggage or dirty laundry. Every business has good times and bad. When marketing to customers, share the good times. Once you understand what they want and need, show them how your product, service, and expertise will make them successful as well. If you frequently talk about the bad times you had with other customers, they may wonder what you will say about them. Tip: With customers, speak positively not negatively and forward not back.








Proficient people skills in business marketing create a great first impression, build trust, and a wonderfully memorable experience. I would be pleased to share even more people skills tips at your business group or company event.

Remember, be customer focused, be professional, and be generous.



Your turn: What people skills lessons learned would you add to this list?


From my professional experience to your success,
Kate Nasser, The People Skills Coach™

Related Posts:

13 Key People Skills for Business & Career Success
Social Media: Are You Using These People Skills
Modern People Skills Reminders for Social Media Greatness

©2015 Kate Nasser, CAS, Inc. Somerville, NJ. I appreciate your sharing the link to this post on your social streams. However, if you want to re-post or republish the content of this post, please email info@katenasser.com for permission and guidelines. Thank you for respecting intellectual capital.


Kate Nasser, The People Skills Coach™, delivers coaching, consulting, training, and keynotes on leading change, employee engagement, teamwork, and delivering the ultimate customer service. She turns interaction obstacles into interpersonal success. See this site for workshop outlines, keynote footage, and customer results.

 

 

PS-EnergyBar-LogoJoin me through these social channels

Engage in people skills learning! Let’s turn interaction obstacles into business success in leadership, teamwork, and customer service experience. I invite your questions, share my experience, and welcome your wisdom.

Entrepreneurial Success: Before and After Social Media

As an entrepreneur of 26 years, I often reflect on how things are different now than at the beginning. Lately I have thought about what additional entrepreneurial success I could have had IF the web and social media had existed back then.



Entrepreneurial Success: Image is laptop, pen, paper, coffee cup etc...

Entrepreneurial Success: Great Finds From Social Media. Image via JeshuJohn.



Entrepreneurial Success: Picture of Kimb Manson Graphics Designer

Entrepreneurial Success: Kimb Manson, Graphics Designer

Entrepreneurial Success: Great Finds via Social Media

Before social media one of my biggest challenges was finding experts I needed: videographer to shoot videos, bookkeeper to set up the bookkeeping, graphics designer to design the logo and marketing materials, and on and on.

Now with the Web and social media, I quickly find possible resources. Like many today, I marvel at how our entrepreneurial success speeds along with just a few clicks. One of my great business finds via social media was Kimb Manson Graphic Design.

Within the first five minutes of speaking with her, I realized the gem I had uncovered. Kimb Manson showed great business skills, great people skills, and immediately started generating ideas. Because of social media, I could see her graphics portfolio as we spoke! Over the years, she gave me the greatest gift for entrepreneurial success, a trusted advisor with superb skills. It’s unlikely I would have found her without social media since she is based in Canada and I the USA.


As I spoke with other entrepreneurs about Kimb, they had the same reaction.

Working with Kimb Manson has been a gift. From the first moment, she took our half-baked graphic design ideas about various projects plus our branding and created pieces that showcased us in just the right light. From the start, we have had Kimb work on dozens of projects. She has a knack for quickly (I mean really quickly) creating eye-candy magic that fits in with our story and satisfies the business needs. Now, she has a finger in every important project we do. She is our business adviser, our graphic designer, and our friend.” ~Frank J. Kenny, Chamber of Commerce Pro

Kimb created a wonderful book cover and social media cover images for me. She brought a creative interpretation to my brand. I love how social media brought me to her. I found her through a mutual connect, Frank Kenny, who by that time, was a big fan of Kimb’s work. My exposure to Kimb through Frank made me feel like I was already working with a friend.” ~Beth Bridges, The Networking Motivator

Kimb Manson had posted a number of Speaker One Sheet’s on Facebook that she had created for her clients. I contacted her to create one for me. I was thrilled with the results and have continued to work with her ever since. She is creative, professional, open minded, accommodating and great at what she does. If you aren’t working with her – you should be.” ~Brian Smith, Power Link Dynamics

None of us knew each other nor Kimb, yet social media connected us to her and she contributed to our entrepreneurial success.

Of course there are many things that breed entrepreneurial success. Great vision, strong commitment, loads of hard work, and smart decisions! But social media has made it easier. It has made entrepreneurial success possible to upstarts who formerly couldn’t challenge the established giants.


Whether you are a long time entrepreneur or one just starting out, social media helps you in some significant way: reviews, resources, and/or revenue!



A World Gone Social: Image is the book cover.

A World Gone Social by Ted Coiné & Mark Babbitt

As I read A World Gone Social by Ted Coiné and Mark Babbitt, I saw where I came from and the additional entrepreneurial success that lays ahead. If you are not sure what social media can do for you, read this book. If you have already jumped on board, tell us where have you come from and where are you going?






How has social media fed your entrepreneurial success? Share your story!

From my professional experience to your success,
Kate Nasser, The People Skills Coach™

Related Post:
A World Gone Social: Truths Beneath the Trends
Modern People Skills Reminders for Social Media Success

©2015 Kate Nasser, CAS, Inc. Somerville, NJ. I appreciate your sharing the link to this post on your social streams. However, if you want to re-post or republish the content of this post, please email info@katenasser.com for permission and guidelines. Thank you for respecting intellectual capital.


Kate Nasser, The People Skills Coach™, delivers coaching, consulting, training, and keynotes on leading change, employee engagement, teamwork, and delivering the ultimate customer service. She turns interaction obstacles into interpersonal success. See this site for workshop outlines, keynote footage, and customer results.

 

 

PS-EnergyBar-LogoJoin me through these social channels

Engage in people skills learning! Let’s turn interaction obstacles into business success in leadership, teamwork, and customer service experience. I invite your questions, share my experience, and welcome your wisdom.

A World Gone Social: Interview of Authors Ted Coiné & Mark Babbitt

A World Gone Social: Image is the book cover.

A World Gone Social by Ted Coiné & Mark Babbitt




After years of research, Ted Coiné and Mark Babbitt have penned a substantive leadership book, A World Gone Social.  This book could easily be subtitled, The Accountability Age – Leadership in a World Gone Social. It digs into leadership, employee engagement, customer experience, and innovation. 

The book goes beneath meaningless numbers like total followers to the true influences and influencers in business today.  It reveals social media’s impact on leadership and management and guides leaders on how to make the shift. 

As The People Skills Coach™, I was intrigued and attracted to the book’s title, A World Gone Social.  I wondered what impact it’s truly having on businesses and employees.



I caught up with authors Ted Coiné and Mark Babbitt to learn more about what their research uncovered.

Q: Ted & Mark, as you researched A World Gone Social, what surprises did you uncover?

Mark: Since my business, YouTern, is social all the way, I was surprised that many companies are not living it. Especially at the Csuite level, many haven’t embraced it and aren’t leading from it or with it.

Ted: I was surprised that many companies don’t yet realize that social media is a tool creating a holistic change in how we think, act, and lead. It’s not just a technology trend.  It’s empowering small, little known businesses in garages to truly challenge big businesses.

Kate: Ted, I can almost hear the shark music from Jaws playing in the background as you say that!


Q: Why aren’t leaders, especially at the highest levels, leading from and with social media?

Mark & Ted: They don’t know how to measure it. What’s the ROI of using social media for x amount per day or week?  That is why we included a whole section in the book to meaningful social media metrics and how to calculate them.


Q: How is social media truly changing the work lives of the workers?

Mark & Ted: Well the standard workday is dead. For employees with managers who are emailing them very early and very late, this can lead to overwork, burnout, etc… For employees with managers who believe in flexibility as long as you deliver results, mobile and social media are transforming the workplace in a positive way.


Q: In your opinion, has social media caused more harm than good OR more good than harm?

Ted: I like that question. Best one I’ve been asked yet.  Social media is good. It connects people to a world of new possibilities. And it’s here. You don’t really get a vote. You can choose not to use it yet it affects you anyway.

Mark: It’s all in how you use it. It’s great to celebrate wins and meet that human need for connection in business and in life. However, people who use it to tell the world about their sore feet are missing the true purpose of social media.


Q: Mark & Ted, what are the key messages in your book, A World Gone Social?

  • Death of the large! Small companies are now truly empowered to tell the world about their innovative products and services. This type of communication was formerly only the territory of big players. So for large companies to not  truly embrace social media is a huge strategic mistake.
  • Metrics are still possible! You can measure social media ROI. We show you in this book the approaches to take. 
  • Ordinary is now extraordinary. An ordinary person with an extraordinary network can be hugely successful.  Whether you are a budding entrepreneur or just out of school looking for your first job, branding with social media IS the pathway to success.



Q: What do you intend and hope this book will do for everyone in the business world?

Mark: Help people realize it’s important to re-energize people in the workplace and social media is the pathway to doing it!

Ted: Being social, not just industrial or digital, makes sense because it plays to human nature and basic human needs.

Kate: So it’s not just small talk or useless chatter. It doesn’t distract from business success.  It is the pathway to success.

Mark & Ted: Yes!




Author: Ted Coiné

Chairman, Switch and Shift: Ted Coiné

CEO & Founder YouTern: Mark S. Babbitt

Author: Mark S. Babbitt





Listen to more of the interview about A World Gone Social with Ted Coiné and Mark Babbitt.







Thank you, Mark & Ted, for writing A World Gone Social.  In my opinion it’s a must read for every leader and manager wanting to move past the trend and into the truth about social media’s purpose, influence, and outcomes. Congratulations!

From my professional experience to your success,
Kate Nasser, The People Skills Coach™


Additional Leadership Posts
Leadership: 5 Essentials for Building 21st Century Teams
People Skills: The Secret Within Every Great Communicator


©2014 Kate Nasser, CAS, Inc. Somerville, NJ. I appreciate your sharing the link to this post on your social streams. However, if you want to re-post or republish the content of this post, please email info@katenasser.com for permission and guidelines. Thank you for respecting intellectual capital.


Kate Nasser, The People Skills Coach™, delivers coaching, consulting, training, and keynotes on leading change, employee engagement, teamwork, and delivering the ultimate customer service. She turns interaction obstacles into interpersonal success. See this site for workshop outlines, keynote footage, and customer results.

 

 

PS-EnergyBar-LogoJoin me through these social channels

Engage in people skills learning! Let’s turn interaction obstacles into business success in leadership, teamwork, and customer service experience. I invite your questions, share my experience, and welcome your wisdom.

The Rewards of Courtesy is our people skills chat topic this Sunday.

WHEN/WHERE: Join us Sunday Sept. 14, 2014 on Twitter at 10AM EDT. Hashtag: #peopleskills


Time converter:
Please click the time converter link above to convert 10am EDT to your local time.



The Rewards of Courtesy

September is National Courtesy Month and in honor of it, we will explore the rewards of courtesy. So often courtesy is either taken for granted or thought of as soft and less important. So we will gather to explore courtesy and its deeper value.


The Rewards of Courtesy. Image is People skills logo

The Rewards of Courtesy. Image by KimbManson for Kate Nasser. All rights reserved.


Image designed by: Kimb Manson Graphics Design for Kate Nasser. All rights reserved.

What Are the True Rewards of Courtesy?

From customer service, to teamwork, leadership, and global business, courtesy delivers far more than we often acknowledge. It’s more than a smile to make someone feel good.

Courtesy Awards: Image is a heart with the banner saying "courteous".

People Skills Community Courtesy Awards! Image designed by Vizwerx for People Skills Community.

When we picture business interactions without courtesy, the image and outcomes change dramatically.

JOIN us in this chat as we discuss the rewards of courtesy and its true value in work and life.

Some questions to get us thinking in advance:

  • Are courtesy and authenticity at odds? Pls. explain.
  • What can courtesy do that lack of courtesy can’t?
  • Is courtesy in the eye of the beholder? Or are there some common elements of value to all?
  • Do leaders have to choose between strength/effectiveness and courtesy?
  • When in your work or life have you been most grateful for courtesy?
  • In the age of social media, is courtesy passé? Or must we recommit to it?
  • How does courtesy affect people? Results?
  • How are courtesy and emotional intelligence related? Or are they at odds?
  • How is courtesy different around the globe?
  • In your opinion, what are the greatest rewards of courtesy?



These are just some questions to get us thinking. Actual questions will post live during the chat.



So bring your personal perspective, your experience, a beverage, and join the community on Sunday Sept 14, 2014, 10am EDT in People Skills Chat on Twitter (hashtag: #peopleskills). Share your creative views and experience in our people skills chat about the rewards of courtesy.


I also invite you to continue this chat by joining the Google+ People Skills Community, The Facebook Group People Skills That Really Matter and the LinkedIn Group People Skills Succeed to be a part of all the people skills discussions everyday 24×7. Get your people skills community member badge here.



Shout Out of Gratitude

My gratitude to all who participate and grow the people skills global community on Twitter (#peopleskills), Google+, LinkedIn, and Facebook. We welcome your suggestions for topics, offers to co-host, and most especially your diverse insights.

Continued thanks to generous chat moderators Chantal Bechervaise, Dave Moore, Hoda Maalouf, Tracy Shroyer and Tom Rhodes for their time and contributions.






Hope you will all join our People Skills Chat on Twitter (#peopleskills) this Sunday Sept. 14, 2014, 10am EDT/7am PDT to share your insights, perspective, and experience on the rewards of courtesy.

Everyone is welcome! We have only one rule in People Skills Global Chat: Respect for all even when we disagree.






TIP: If you have never been in a Twitter chat, you may find it helpful to log on to Tweetchat.com, or Twubs.com and enter hashtag #peopleskills. Sign in to your Twitter account. The venue will insert the hashtag on each of your tweets and you will see all the tweets on one screen. Other tools available are Tchat.io, Hootsuite and TweetDeck.

I am the founder and host of the chat and will be happy to answer any questions you have in advance: Email me.


Connect with you this Sun. Sept. 14, 2014, 10am EDT in our People Skills Global Twitter Chat about the rewards of courtesy.

Until then, as always, I wish you bonds of happiness and success!


From my professional experience to your success,
Kate Nasser, The People Skills Coach™

©2014 Kate Nasser, CAS, Inc. Somerville, NJ. I appreciate your sharing the link to this post on your social streams. However, if you want to re-post or republish the content of this post, please email info@katenasser.com for permission and guidelines. Thank you for respecting intellectual capital.


Kate Nasser, The People Skills Coach™, delivers coaching, consulting, training, and keynotes on leading change, employee engagement, teamwork, and delivering the ultimate customer service. She turns interaction obstacles into interpersonal success. See this site for workshop outlines, keynote footage, and customer results.

 

 

PS-EnergyBar-LogoJoin me through these social channels

Engage in people skills learning! Let’s turn interaction obstacles into business success in leadership, teamwork, and customer service experience. I invite your questions, share my experience, and welcome your wisdom.

Career Communication: Do Others Take You Seriously?


Career Communication: Image is man seriously studying a game.

Career Communication: Playing Can Be Hazardous. Image via Will Vanlue.

Image by Will Vanlue via Flickr Creative Commons License.

Career Communication: Just Playing Can Be Hazardous

Occasionally I write a short post on a word or phrase that can bring you unexpected trouble. Today I raise the flag on a trendy phrase that’s becoming popular at work and in networking.


“I’m just playing at this.”



Despite the findings about the value of play at work, using this phrase can create mistrust, worry, and even indignation.

It causes trouble in career communication when …

  • You are interacting with professionals who take their work quite seriously
  • People are looking to you for help and guidance
  • You are new to the field and others are trying to bond with you



Enjoying your work is necessary for long term success. Having a sense of humor is a valuable trait.

Yet appearing whimsical in your career communication can sidetrack your success. Too many jokes, excessive ha ha’s and the phrase, I’m just playing at this, may create distance between you and others. Create bonds not distance!


Sense the attitude and mood of others. Your career communication is not about you. It’s about you connecting with others. Let others see your social intelligence, emotional intelligence, your intuition, and your serious talents and skills. It builds trust and bonds of success.


What other phrases unknowingly create distance between people?



From my professional experience to your success,
Kate Nasser, The People Skills Coach™

Related Posts:
Replace These 5 Emotionally Triggered Statements Especially at Work
People Skills: Change ONE Unfortunate Word for Great Career Communication

©2014 Kate Nasser, CAS, Inc. Somerville, NJ. I appreciate your sharing the link to this post on your social streams. However, if you want to re-post or republish the content of this post, please email info@katenasser.com for permission and guidelines. Thank you for respecting intellectual capital.


Kate Nasser, The People Skills Coach™, delivers coaching, consulting, training, and keynotes on leading change, employee engagement, teamwork, and delivering the ultimate customer service. She turns interaction obstacles into interpersonal success. See this site for workshop outlines, keynote footage, and customer results.

 

 

PS-EnergyBar-LogoJoin me through these social channels

Engage in people skills learning! Let’s turn interaction obstacles into business success in leadership, teamwork, and customer service experience. I invite your questions, share my experience, and welcome your wisdom.

Respect Copyrights: Leaders, Are You Teaching This?


There is an important leadership challenge that is skimming under the radar of most leaders — teaching everyone in their organization how to respect copyrights.  


As social media has made information widely available, employees in businesses as well as students/staff in learning institutions are republishing information that is not theirs to re-post.  

Respect Copyrights: Image is Gold Copyright Symbol

Respect Copyrights & You Respect People. Image licensed from Istock.com

Image licensed from Istock.com
 

“Gee, I really love this and now I’m sharing it with the rest of the world.”

Leaders, do they know to ask: “Is it mine to share for free?”




Not everyone who is inappropriately re-posting information has bad intentions.

    It could be lack of awareness. Some grew up in the age of the Internet. They were never taught in grade school nor in high school how to respect copyrights.
    Some in academia believe that crediting the authors is all they must do to respect copyrights. Their goal is the endless search for knowledge. Sharing that knowledge is an acceptable part of academic culture as long as they credit the source.



Now suddenly these folks run smack into the business world where original content is both the intellectual and financial capital of a business. Content of workshop materials, presentation slides, white papers, and blog posts are not free shareware. Even crediting the source, doesn’t make it automatically acceptable to re-post the content or give it to others for free.





Respect Copyrights: Questions to Teach and Guide Those You Lead

  • What must we do to respect copyrights? If you get blank stares or philosophical debates about the existence of copyrights, you will have a clear picture of where you must start.

  • Does crediting the source automatically allow us to republish content in part or in full? You may have some who believe this and are acting on it without your knowledge. I recently found pages from one of my workshop books posted online by someone who had attended the workshop. He did credit me yet he was in violation of my copyright. In essence, he was giving my workshop to others for free. Thankfully, his boss removed the material from their server and the Internet. It takes more than attribution and credit to respect copyrights.

  • If we attend a program, can we bring it back and present that workshop to others in our organization? Conference attendees and workshop participants have asked me, “May I have a copy of your slides so I can teach this in my organization?” It shows they didn’t understand this is how I make my living. Some training companies offer train-the-trainer programs yet those aren’t free either. The price reflects the value the organization gleans from having everyone tooled with that information.

  • What if we really like a speaker and their content and want to promote them? Some people have told me they republished my presentation materials (without asking me) to promote me. If you want to promote knowledge experts/speakers, ask them what can you do to promote them. Offer to be a reference for them. Give them a video testimonial telling others how great they are. Actively work to bring them back into your organization for a fee. If you give away their presentation content for free, you may be undermining their financial well-being not promoting it.

  • Can we fill our blog with content from other blogs? Are your employees, students, and interns filling your blog with articles from other blogs without permission from the authors? Many blogs like mine request that you ask permission. Others have specific guidelines on how you can re-post. Still, bloggers are surprised to find their articles re-posted on other blogs. What are your employees doing? And what would they do if there were no re-posting guidelines noted — take the posts or ask the authors first?

    Some argue, if you’ve published a blog post and everybody can read it anyway, why is it a problem if we post it on our blog? It matters because blogs often sit on websites, like mine, where the author is offering other fee-based services. The blog posts build credibility that inspire readers to buy. Also, the hits on those posts build Google rankings which extend the website’s reach to other potential customers.

    If you re-publish the entire post on your blog — even with attribution to the author — many readers will not click through to the original website. Thus you have actually taken value away from the author and given it to your blog. Moreover, writing blog posts takes time. The bloggers used their time and your blog is getting the value.

    Of course, there are bloggers who like their posts republished in full. Others will let you publish a blurb about the post with a link to “continue reading” it on their site. To respect copyrights, ask the authors their preferences before you lift a post completely. Respect their hard work, time, and knowledge.



When we respect copyrights, we respect the people who created the original work as well as their livelihood. Those who’ve never been self-employed often don’t focus on how their employer or the university they attend earns money to sustain itself. Thus they don’t see that a business owner’s knowledge and output is their financial livelihood. To these entrepreneurs, respecting copyrights is far more than a philosophical debate.






Leaders, help everyone learn how to respect copyrights and original work. It helps your organization avoid needless lawsuits and preserve its reputation of integrity.


What else would you add to this discussion about respecting copyrights?



From my professional experience to your success,
Kate Nasser, The People Skills Coach™

©2014 Kate Nasser, CAS, Inc. Somerville, NJ. I appreciate your sharing the link to this post on your social streams. However, if you want to re-post or republish the content of this post, please email info@katenasser.com for permission and guidelines. Thank you for respecting intellectual capital.


Kate Nasser, The People Skills Coach™, delivers coaching, consulting, training, and keynotes on leading change, employee engagement, teamwork, and delivering the ultimate customer service. She turns interaction obstacles into interpersonal success. See this site for workshop outlines, keynote footage, and customer results.

 

 

PS-EnergyBar-LogoJoin me through these social channels

Engage in people skills learning! Let’s turn interaction obstacles into business success in leadership, teamwork, and customer service experience. I invite your questions, share my experience, and welcome your wisdom.

Social Media Networking: What Impression Are You Leaving?

This post is not about social media. It’s about social media networking.

It doesn’t instruct you on infographics, tell you how to use the right tags, guide you on LinkedIn changes, reveal the secrets of Facebook, or construct a marketing blitz. It offers professional people skills tips to increase trust and boost business — once your social media gets people’s attention.



Social Media Networking: Image is Missing Puzzle Piece Says Trust

Social Media Networking: People Skills to Build Trust

Image by Sal Falco via Flickr Creative Commons License.

Social Media Networking: Professional People Skills Tips

Picture it. Social media has made others aware of your business. Now what? How do you interact to keep that positive buzz alive? Here’s how social media networking pros do it.

  1. Be prepared! Learn about others before you contact them.

    Example: Another customer service speaker saw my customer service social media posts. She emailed me about referring engagements to each other. Her email included her one sheet, link to her footage, and how much she charges. She wanted to know what kind of speaking I did and how much I charge. This was the first time I had heard from her. We had no pre-existing relationship.

    If she had viewed the footage on my website, as I did hers, she would have realized we have the same target audience. Her intention may have been to build a network for mutual referrals. However since she didn’t learn about me before contacting me, her actions contradicted her words. She left the impression that she was on a fishing expedition not a journey to mutual success.

  2. Do your research to learn about others. Then engage. While social media is about you, social media networking is about you and others.


  3. Engage before you need help. Give before you receive.

    Share others’ posts. Interview them. Give them great social media shout outs. Invest a little time to build their trust. Contacting people only when you want them to promote your book, attend your webinar, or buy your product says gimme gimme gimme. It’s a turn-off.

    Social media networking is about building relationships to reach your goals. Without the relationship, it’s self-absorbed selling.


  4. Communicate your purpose clearly.

    Example: A podcast host invited me via email to be a guest on his customer experience show. I replied with a few questions and he sent me an information packet. In the email he mentioned they do these as joint promotions and would work with me as time drew near. To me that meant that he and I would promote that podcast.

    When I opened the information packet, I found pages and pages of his speaking engagement credits. This was a different picture. What was his true purpose? To develop and promote a quality podcast on customer experience or mass market his speaking to other speakers? I passed on the offer. It was social media not social media networking.


  5. Reach out sincerely. If you don’t want to network, don’t reach out.

    Example: A customer service speaker whom I knew somewhat on social media also emailed me about mutual referrals. It was a well written email. He noted the engagements that he loves to take on if I didn’t want them. I asked if we could speak briefly sometime to get to know each other a bit more. He replied that a family member was ill and he was short on time. I can certainly understand that.

    But then he added: “Besides it was just a casual request.” He was using social media — transmitting information — not engaging in social media networking. Asking for referrals without a relationship says, “Give me help but don’t ask me for anything.” This doesn’t build trust. It doesn’t produce referrals. It doesn’t boost business.


  6. Engage on a blog before you ask to guest post.

    Once or twice a week I get emails from people I don’t know asking if they can guest post on my blog. They always provide links to the posts they’ve written elsewhere and tell me all about themselves. Once again they are using social media but not engaging in social media networking.

    If you want to guest post for a blog, read and leave comments on that blog. Show that you understand the blog’s purpose. Share the blog’s posts on social media. Interact with others that are leaving comments. The blog owner gets to know how you will promote the blog as well as how you write.

    Give before you asked to be featured. You build trust and gratitude. This is the value of social media networking.


  7. Expand your view. Think from the outside in.

    To interact well with people you don’t know, first learn how they think. Be very curious and explore their view of the issue that interests you both. This outside-in thinking makes bonding and building trust much easier. If you aren’t interested in their views, why would they be interested in helping you or boosting your business?





Social media gets you noticed.



Social media networking gets you relationships for results.



What people skills tips will you share here for great social media networking?



From my professional experience to your success,
Kate Nasser, The People Skills Coach™

Related Posts:
9 People Skills Interaction Reminders for Great Social Media Networking
Harmony, What Does It Take to Really Listen

©2014 Kate Nasser, CAS, Inc. Somerville, NJ. I appreciate your sharing the link to this post on your social streams. However, if you want to re-post or republish the content of this post, please email info@katenasser.com for permission and guidelines. Thank you for respecting intellectual capital.


Kate Nasser, The People Skills Coach™, delivers coaching, consulting, training, and keynotes on leading change, employee engagement, teamwork, and delivering the ultimate customer service. She turns interaction obstacles into interpersonal success. See this site for workshop outlines, keynote footage, and customer results.

 

 

PS-EnergyBar-LogoJoin me through these social channels

Engage in people skills learning! Let’s turn interaction obstacles into business success in leadership, teamwork, and customer service experience. I invite your questions, share my experience, and welcome your wisdom.

Reveal Your Social Media People Skills Lessons Learned.

WHEN:Twitter Chat Sunday Feb. 9 2014 at 10AM ET. Hashtag: #peopleskills

Here’s a time converter to assist all of you around the globe in converting 10am ET to your local time.


Background: Reveal Social Media People Skills Lessons Learned

Online interaction on social media brings many people skills challenges. Whether you are new to social media or veteran of many years, the challenges of interacting with people you don’t know well are the same. We have all learned many people skills lessons online. Reveal your social media people skills lessons learned in chat this Sunday Feb. 9th at 10am ET.

Joining me as co-host is Kathryn Howell. She is an entrepreneurial mom who loves social media, marketing, and adventure. Kathryn is a deep believer in using social media to connect and grow personally and professionally. She chronicles her social media journey in Can You Build Meaningful Relationships in 140 Characters?



Reveal Your Social Media People Skills. Image is logo.

Reveal Your Social Media People Skills Lessons Learned.

Image designed by: Kimb Manson Graphics Design for Kate Nasser. All rights reserved.


Join Chat & Reveal Your Social Media #Peopleskills Lessons Learned

How we treat others makes a difference. It impacts the first impression we make, the possibilities we can explore, the results we can achieve. On social media, the challenges are even greater than in person. Our impression and impact is broadcast to the world instantly. Thus the lessons we learn and share can help others avoid missteps!

Some questions come to mind …

  • What positive people skills have you experienced on social media?
  • When do you find social media interaction most challenging?
  • What people skills lessons did you bring to social media that helped make a positive impression?
  • How does your social media purpose impact your people skills?
  • What advice will you offer others about positive interactions on social media?



These are just some questions to get us thinking before we begin. Actual questions will post live during the chat.

So bring your personal perspective, your favorite beverage, and join me, Kathryn Howell, and the people skills global chat community this Sunday Feb. 9, 2014 on Twitter (hashtag: #peopleskills) to Reveal Your Social Media People Skills Lessons Learned.


I also invite you to continue this chat by joining the Google+ People Skills Community and the LinkedIn Group People Skills Succeed to be a part of all the people skills discussions everyday 24×7. Get your people skills community member badge here.



Shout Out of Gratitude

Thank you Kathryn Howell @dogpaddling on Twitter for co-hosting this important topic.

My gratitude to all who participate and grow the people skills global chat community on Twitter (#peopleskills), Google+, and LinkedIn. We welcome your suggestions for topics, offers to co-host, and most especially your individual insights.






Hope you will all join People Skills Global Chat on Twitter #peopleskills this Sunday Feb. 9, 2014 10am ET/7am PT to reveal your social media people skills lessons learned.

Everyone is welcome! We have only one rule in People Skills Global Chat: Respect for all even when we disagree.







TIP: If you have never been in a Twitter chat, you may find it helpful to log on to Twubs.com or Tweetchat.com, enter hashtag #peopleskills, and sign in to your Twitter account. The venue will insert the hashtag on each of your tweets and you will see all the tweets on one screen. Other tools available are Tchat.io, Hootsuite and TweetDeck.

I am the founder and host of the chat and will be happy to answer any questions you have in advance: Email me.


Chat with you this Sun. Feb. 9, 2014 in People Skills Global Chat on Twitter (#peopleskills) TOPIC: Reveal Your Social Media #Peopleskills Lessons Learned.


Until then, as always, I wish you bonds of happiness and success!


From my professional experience to your success,
Kate Nasser, The People Skills Coach™

©2014 Kate Nasser, CAS, Inc. Somerville, NJ. I appreciate your sharing the link to this post on your social streams. However, if you want to re-post or republish the content of this post, please email info@katenasser.com for permission and guidelines. Thank you for respecting intellectual capital.


Kate Nasser, The People Skills Coach™, delivers coaching, consulting, training, and keynotes on leading change, employee engagement, teamwork, and delivering the ultimate customer service. She turns interaction obstacles into interpersonal success. See this site for workshop outlines, keynote footage, and customer results.

 

 

PS-EnergyBar-LogoJoin me through these social channels

Engage in people skills learning! Let’s turn interaction obstacles into business success in leadership, teamwork, and customer service experience. I invite your questions, share my experience, and welcome your wisdom.

People Skills Chat on Twitter TOPIC: Value of Online Community

WHEN: Sunday Dec. 15, 2013 10AM ET. Hashtag: #peopleskills

Here’s a time converter to assist all of you around the globe in converting 10am ET to your local time.

Background on This People Skills Chat Topic

Many people today belong to one or more online communities. The question is why? What is behind this trend?


People Skills Chat Logo

People Skills Chat on Twitter Dec. 15, 2013. TOPIC: Value of Online Community?

Image designed by: Kimb Manson Graphics Design for Kate Nasser. All rights reserved.


Join People Skills Chat on Twitter Sun. Dec. 15, 2013 10am ET.

Why do people log on to connect to people they don’t really know? Using our people skills community as a prototype, we will explore this 21st century phenomenon in this week’s people skills chat.

  • What do you expect from an online community?
  • How does it contribute to your work and or life differently from your other interactions?
  • When are you most likely to reach out to online community?
  • Do you prefer to be in online communities that require a certain level of participation or those where you come and go as you like?
  • Getting involved in running community: Volunteer or wait to be asked? Which is better?
  • What activities, behaviors, and rules do you like and dislike in online community?
  • How has being a member of online community impacted you?



These are just some questions to get us thinking before we begin the people skills chat this Sunday. Actual questions will post live during the chat.

So bring your personal perspective, your favorite beverage, and join us from around the globe this Sunday in people skills chat on Twitter — Dec. 15, 2013 10am ET — to explore People Skills Chat: Value of Online Community?


I also invite you to continue this chat by joining the Google+ People Skills Community and the LinkedIn Group People Skills Succeed to be a part of all the people skills discussions everyday 24×7. Get your people skills community member badge here.



Shout Out of Gratitude

Special thanks to this week’s co-host, inspirational sales coach Dave Moore, to Twitter chat co-moderator Tom Rhodes, and to Google+ people skills community moderator Chantal Bechervise.

Continued gratitude to all who suggest people skills chat topics, participate with their wisdom and perspective, and invite others to join this community.






Hope you will all join #PeopleSkills Twitter chat this Sunday Dec. 15, 2013 10am ET/7am PT to explore Value of Online Community?

Everyone is welcome! We have only one rule in People Skills Chat: Respect for all even when we disagree.







TIP: If you have never been in a Twitter chat, you may find it helpful to log on to Twubs.com or Tweetchat.com, enter hashtag #peopleskills, and sign in to your Twitter account. The venue will insert the hashtag on each of your tweets and you will see all the tweets on one screen. Other tools available are Tchat.io, Hootsuite and TweetDeck.

I am the founder and host of the chat and will be happy to answer any questions you have in advance: Email me.


Chat with you this Sunday Dec. 15, 2013 10am ET in #PeopleSkills Twitter Chat — Value of Online Community.


Until then, as always, I wish you bonds of happiness and success!


From my professional experience to your success,
Kate Nasser, The People Skills Coach™

©2013 Kate Nasser, CAS, Inc. Somerville, NJ. I appreciate your sharing the link to this post on your social streams. However, if you want to re-post or republish the content of this post, please email info@katenasser.com for permission and guidelines. Thank you for respecting intellectual capital.


Kate Nasser, The People Skills Coach™, delivers coaching, consulting, training, and keynotes on leading change, employee engagement, teamwork, and delivering the ultimate customer service. She turns interaction obstacles into interpersonal success. See this site for workshop outlines, keynote footage, and customer results. Kate also invites you to connect with her on Google+, LinkedIn, and Twitter. She welcomes your interaction!

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Modern People Skills: Great Tips for Social Media Communication


Social media presents many challenges in communication. Perhaps the greatest challenge is that we are communicating with millions of people who don’t know us.

As we express our opinion to strangers we run head on into the challenge of first — and lasting — impressions. A negative tweet never really disappears from people’s view of us. The good news is that modern people skills can easily handle these challenges.


Modern People Skills: Image is sign "Strangers Hall"

Modern People Skill for Social Media Greatness image by: ell brown on Flickr.

Grateful for image by ell brown via Flickr Creative Commons License.

Modern People Skills Reminders for Social Media Greatness

Modern people skills apply the value of traditional civility to modern day communication challenges.


Create and preserve a positive authentic image!

  1. If it sounds like an order, it can turn people off. When we add the word please, it becomes a request.

  2. If a connection’s general behavior is a bother, we have the choice to unfollow/unfriend them. This may be a better choice than issuing them an order that everyone sees. One Twitter connection tweeted at me, stop tweeting quotes about …! Everyone could see his command. What impression of him does it create and leave with all those who read it?

  3. Many people see sarcasm as a form of anger. The less they know us, the greater the chance they see it this way when it’s directed at them. This traditional belief applies to modern people skills: If we can’t say something in a civil way, don’t say it now.

  4. Questioning people’s motives — even with formality — can sound accusatory. “May I inquire as to why you are doing this?” sets a condescending tone requesting justification. A more relaxed question can get the same information while projecting a positive image, “I’d like to understand this better. Can we chat or email about it?” Easy does it! Modern people skills honor everyone’s need for care and consideration.

  5. Stating opinion as fact can leave a negative impression; stating opinion as opinion can invite a healthy positive exchange of opinions! Mutual respect is still a key part of modern people skills.

  6. We leave a positive impression by owning our own feelings instead of assigning them to others. Statements like, “You are trying to discredit my opinion” can come across as insecure and childish. In the words of Eleanor Roosevelt: “Nobody can make you feel inferior without your consent.” If people are discussing and debating your opinion, engage in the discussion by creatively restating it and positively conversing with others.

  7. People see listening and discussing as a positive sign of strength and openness. Arguing, bashing, and condemning can leave scars on those bashed — and on our image — for a very long time.

  8. Take extra care in the early days of building relationships. Don’t assume that strangers will see complete frankness in a good light. It is actually a privilege others give us as we earn their trust.

    Relationships and the trust they build give interpersonal context to what is said. Without those preexisting relationships, raw authenticity can come across as rude, self-absorbed, boorish, rigid, disagreeable, and even bullying.


  9. Many would like to believe that authenticity — at any length — wins the day. Some go even further and claim that civility and authenticity are at odds. They aren’t. Modern people skills reminder: We can be authentic and civil at the same time!


Civility provides a cushion of respect that enables listening and acceptance of an authentic honest message. Bluntness provides no cushion and our image can come crashing down! Modern people skills reminder: Words can woo or wound; create bonds, not scars.


What modern people skills reminder will you add to this list?


From my professional experience to your success,
Kate Nasser, The People Skills Coach™


Related Post:
Honesty May Hurt but Blunt Burns Forever
7 Steps From Brutally Blunt to Helpfully Honest

©2012-2013 Kate Nasser, CAS, Inc. Somerville, NJ. I appreciate your sharing the link to this post on your social streams. However, if you want to re-post or republish the content of this post, please email info@katenasser.com for permission and guidelines. Thank you for respecting intellectual capital.


Kate Nasser, The People Skills Coach™, delivers coaching, consulting, training, and keynotes on leading change, employee engagement, teamwork, and delivering the ultimate customer service. She turns interaction obstacles into interpersonal success. See this site for workshop outlines, keynote footage, and customer results. Kate also invites you to connect with her on Google+, LinkedIn, and Twitter. She welcomes your interaction!

People skills Twitter Chat TOPIC: 21st Century Communication Choices Hashtag: #peopleskills

WHEN: Sunday August 4, 2013 10AM EDT.

Here’s a time converter to assist all of you around the globe in converting 10am EDT to your local time.

Background on This Chat Topic

Today’s many communications choices definitely give us more opportunities to communicate. Is that all positive? Or does it make it more difficult to communicate well? That is the question that we will explore in this Sunday’s people skills chat on Twitter.


My thanks to communication specialist, Panteli Tritchew for suggesting the topic, brainstorming questions, and co-hosting this Sunday.



People Skills Twitter Chat Logo

People Skills Twitter Chat: 21st Century Communication Choices

Image designed by: Kimb Manson Graphics Design for Kate Nasser. All rights reserved.


Join People Skills Twitter Chat Sun. Aug. 4, 2013 10am EDT.

Take time to reflect, assess, and discuss the impact of so many communication choices?

  • How do you know which mechanism to use with someone else?
  • When does the mechanism you use affect the message and the result?
  • What are all the factors you consider when choosing a communication mechanism?
  • How does emotional intelligence affect your communication choice?
  • Face-to-face and voice-to-voice — do they still hold some special power?



These are just some questions to get us thinking before we begin the people skills chat this Sunday.

So bring your personal perspective, your coffee, tea, or other favorite beverage and join us around the globe this weekend in the USA — Sunday Aug. 4, 2013 at 10am ET — to explore the 21st Century Communication Choices & People Skills.


I also invite you continue this chat by joining the Google+ People Skills Community to be a part of all the people skills discussions not just on Sundays but everyday 24×7.



Shout Out of Gratitude

A big thank you to all the newcomers to this chat and to those who participate each week and expand our understanding and view of people skills.






Hope you will all join in the #PeopleSkills Twitter chat to explore 21st Century Communication Choices and People Skills, this Sunday Aug. 4, 2013 10am EDT/7am PDT.

Everyone is welcome! We have only one rule in People Skills Twitter Chat: Respect for all even when we disagree.







TIP: If you have never been in a Twitter chat, you may find it helpful to log on to Twubs.com, enter hashtag #peopleskills, and sign in to your Twitter account. Twubs will insert the hashtag automatically for you and you will see all the tweets on one screen. Other tools available are OneQube, Hootsuite and TweetDeck.

I am the founder and host of the chat and will be happy to answer any questions you have in advance: Email me.


Chat with you this Sunday Aug. 4, 2013 10am EDT in #PeopleSkills Twitter Chat: 21st Century Communication Choices and People Skills!


Until then, as always, I wish you bonds of happiness and success!

From my professional experience to your success,
Kate Nasser, The People-Skills Coach™

©2013 Kate Nasser, CAS, Inc. Somerville, NJ. I appreciate your sharing the link to this post on your social streams. However, if you want to re-post or republish the content of this post, please email info@katenasser.com. Thank you for respecting intellectual capital.


Kate Nasser, The People-Skills Coach™, delivers coaching, consulting, training, and keynotes on leading change, employee engagement, teamwork, and delivering the ultimate customer service. She turns interaction obstacles into interpersonal success. See this site for workshop outlines, keynote footage, and customer results.

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