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Transform Accusations into Valuable Discussions | #Leadership #PeopleSkills

People Skills Transform: Image is two elephants butting heads.

Accusations create trouble for relationships. Transform accusations into valuable discussions by using this people skills approach. Latest from Kate Nasser The People Skills Coach™ | Leadership | Teamwork | Customer Service.

Collaborative Thinking: Do You See Problem Solving as Collaboration?

Collaboration Thinking: Image is interlocking hinges.

Is collaborative thinking a struggle for you? Are you unknowingly falling into the trap of solo thinking? Leadership & career story & insight fr Kate Nasser, The People Skills Coach™.

Super Customer Experience: Loyalty not Imprisonment! | #cx #custserv

Customer Experience Leaders & Chief Customer Officers & Marketing Executives: These 3 common mistakes make customers want to leave. In design, service, & delivery — fix these & build loyalty.

Super Customer Experience: Are Your Teams Tooled & Ready?

In this age of instant information, customers define a super customer experience partly as quick access to info. Are your front line teams ready? Are your agents and technical support analysts all tooled with information? Here’s a checklist.

Leaders, Pain Free Journey to Engage Employee Accountability

Leaders see engaging employees for innovation as fun; they picture engaging for accountability as a weight battle of responsibility and blame. Repaint the picture and take this pain free journey to employee accountability.

Employee Engagement: Great Leaders Inspire & Expect It

Leaders, if you want employee engagement — inspire AND expect it. Here are 5 steps to engaging employees with traps to avoid. I use these principles so often when leaders ask me to re-ignite employee passion and engagement and with great success for 20 years. Add your success to the list!