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Super Customer Service People Skills: Reverse Regret | #custserv

Super Customer Service People Skills: Image is Blue Egg w/ Letter R

Super customer service has little room for regret. By then customers are gone. Key service people skills to master from Kate Nasser, The People Skills Coach™.

Super Customer Service Experience: Picture It, Lead It, Create It!

Super customer service experience: Image is Artists's Pallette

Leaders, want super customer service experience to emerge? Engage your teams in games of imagination & watch them innovate what you deliver and their attitudes! Insights from service maven Kate Nasser, The People-Skills Coach™.

Super Customer Experience: Feelings Aren’t Random

See behind the emotion.

Super customer service experience is about positive feelings but leaders grouse that they can’t build a business on the randomness of feelings. Well the feelings are NOT random. Look behind the impact of the customer’s request and you’ll find this trend!

Leading Superior Customer Experience: Turn Off the Power!

Leadership for Super Customer Experience: Turn Off the Power!  Image via Istock.

Customer service leaders, are you building a risky power-based culture or one of service excellence? 3 ways to check fr The People-Skills Coach™.

Superior Customer Service: Remove the Threat of One Phrase

Mislabelled Personality Conflict: Image is cracked eggs.

A popular phrase used today by customer service leaders and business owners threatens the integrity of our service profession. Here’s a winning alternative fr The People-Skills Coach™.

Super Customer Experience on the Road of Transparency

Super Customer Experience on the Road of Transparency  Image by:FutUndBeidl

Here’s a current story of old time sales manipulation that backfired but good. 5 quick positive lessons to ensure your business wins big w/ customers. Travel the road of transparency and create lasting memories of trust that build your brand!

Customer Care: A Harmless Harmful Response

Customer Care: A Harmless Harmful Response  Image by: MIkeBaird

Every moment with a customer is our chance to build care-filled loyalty. Every word we speak can either build harmony or harm the bond. Here are 5 seemingly harmless but harmful statements to replace with far more care-filled communication. Will you add yours to this list?

Super Customer Experience: What Do We Want Them to Feel?

Super Customer Experience: What Do You Want Them to Feel?   Image by:

When agents, reps, & CSRs ask how to stay positive when customers take advantage, it’s time for leaders to establish a culture of super customer experience. Here’s the question we all need to ask to do just that!

The Heart & Core of Super Customer Experience

The Heart & Core of Super Customer Experience   Image by: Helen K

When a company operates from its heart to the the hearts of its customers, it’s likely to deliver in an outstanding way. Then why isn’t there more super customer experience and service? How can we ensure that customer care radiates in every moment? Explore these 5 ways during this National Customer Service Week.

Super Customer Experience: Give a Hoot to Give a WOW

Give a Hoot to Give a WOW Customer Experience    Image by:soonerpa

To give a WOW customer experience, you must care enough to think outside your own company perspective. A recent experience with Cablevision illustrates the risk of tunnel vision and how to fix it.

The Emotional Intelligence That Feeds Super Customer Experience

The Emotional Intelligence for Super Customer Experience  Image by: Istock.

The essence of emotional intelligence (EI) becomes this fail safe guide to the ultimate customer experience & service. How well does your entire organization use EI to secure the brand reputation of WOW.

Leaders, Can You Ace This Customer Service Recovery Moment?

Leaders, Can You & Your Teams Ace This Customer Service Recovery Moment? Image by:torbakhopper

There is one customer service recovery moment where many leaders, teams, and reps. falter. Here’s the trap, the reasons, the risks & a winning path to success for customer service, customer care, and technical support organizations.

Customer Experience: Using Jargon Requires Huge Leap of Faith

Customer Experience: Using Jargon Requires Customers to Make Huge Leap of Faith   Image by:PaulEvans-RG&B

Leaders and experienced reps all know that speaking jargon can kill a customer experience. Moreover, listening w/ jargon can kill the relationship! Two short stories from The People-Skills Coach™ illustrate the true impact and how to avoid the blunders of jargon Jabberwocky.

Customer Experience: Are You Betting Against Civility?

Teamwork People Skills: Image is the word welcome!

A 2012 American Express customer service barometer shows how important civility is to modern day customer experience. If you doubt it like some, you may be betting against the success of your business. 3 key points to consider …

Super Customer Experience: Leaders, Are You Attitude Ready?

Super Customer Experience: Leaders, Are We Atttitude Ready?  Image by: afagen

Leaders, do customers experience superior customer service you promise? To say yes, you must be sure that every team member is attitude ready! Here’s a checklist.

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