superior

Superior Customer Service: Sorry Doesn’t Mean Guilty! #NCSW14

Superior Customer Service: Image is Balloons w/ Sorry Words Celebrating!

Superior customer service doesn’t have debates on whether to say ‘we’re sorry’ to upset customers. It has loads of care. Insights fr The People Skills Coach™.

Superior Customer Experience: Revenue or Integrity? #cx #wireless

Superior Customer Experience: Image is sign "The Way Forward"

Wireless providers, embrace the smartphone kill switch to deliver a superior customer experience. Reinvent don’t hold onto the status quo to preserve revenue. You can have innovation AND revenue!

Superior Customer Experience: Are You Using the Power of Empathy? #cx

Customer Service Stories: Image is letter A+

Leaders, empathy is the engine of superior customer experience! Build it into every part of your company & customers return. From The People Skills Coach™.

Superior Customer Experience: Feedback Fluency Part II #custserv #cx

Superior Customer Experience: Image is many ears.

Leaders, here are 4 critical beliefs & steps to creating superior customer experience through listening to the customer. From The People Skills Coach™.

Leading Superior Customer Experience: Turn Off the Power!

Leadership for Super Customer Experience: Turn Off the Power!  Image via Istock.

Customer service leaders, are you building a risky power-based culture or one of service excellence? 3 ways to check fr The People-Skills Coach™.

Superior Customer Service: Remove the Threat of One Phrase

Mislabelled Personality Conflict: Image is cracked eggs.

A popular phrase used today by customer service leaders and business owners threatens the integrity of our service profession. Here’s a winning alternative fr The People-Skills Coach™.

Leaders, THE Threat to Superior Customer Experience

Leaders, THE Threat to Superior Customer Experience   Image licensed from Istock.

A recent expose on CBS Sunday Morning highlighted the derogatory names that companies use about their customers. As I watched with sadness and wonderment, I began to write this post about THE threat to superior customer experience. I welcome your insights as well as shout outs about companies that do deliver!

Customer Service Inspiration for Training the Best

As we near the end of National Customer Service Week 2010, the endless demand for superior service lives on. To help train for the best, I offer these customer service inspirational thoughts. Let them retool your teams’ skills, revive your spirit, and refuel your engines so that daily work becomes a daily celebration with customers. There are 9 thoughts — please add your #10!

The Best Language for Superior Customer Service

Customer service means communication and the best language for delivering superior truly memorable customer service is …