supervisors

Leadership: 5 Keys to Succeeding With Leaders Who Crave Change

Have you ever worked with/for people who crave change? 5 keys to understanding & succeeding with them from Kate Nasser, The People Skills Coach™ |Leadership Teamwork Employee Engagement

The 12 Most Desired Yet Unrequested Forms of Care | #Leadership

If people at work or home say you aren’t very caring when they feel bad, you will find this list of 12 forms of care to be very helpful. Instead of screaming out “tell me what you want”, increase your career and personal relationships with the emotional intelligence here…

Customer Service Leaders: Remove These Morale Killers | #Leadership

Customer Service Leaders: Image is sign Danger Falling Morale

Customer service leaders, are you unknowingly killing employee morale? Checklist from The People Skills Coach™ & remove these morale killers. | Leadership

Workplace Coping: Peaceful Ways to Work w/ Noisy Boss #PeopleSkills

Do you feel overwhelmed by a noisy boss? Don’t quit your job. Use these workplace coping tips from The People Skills Coach™ to sustain your own morale.

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Leadership Dilemma: Self-Serving High Performing Team Member

Leadership Dilemma: Image is a sky scraper type structure.

A very telling teamwork case study of a leadership dilemma with a self-serving team member. Lessons learned from Kate Nasser, The People Skills Coach™.

Leaders: Nine Chances to Cultivate Employee Maturity | #leadership

Cultivate Employee Maturity

Leaders did you ever want to tell employees to grow up? What were they doing that brought you to that point? If you want to see employee maturity, mentor them in these 9 ways. From The People Skills Coach™.

Bluntness Checklist: Are You Brutally Blunt or Helpfully Honest?

Bluntness Checklist: Image is a square headed comic figure.

Are you brutally blunt or helpfully honest? Use this 7 step bluntness checklist fr The People Skills Coach™ to improve your communication!

Bluntness Bombs Out for 6 Logical People Skills Reasons #leadership

Bluntness: Image is sign saying "Logic Lane"

Leadership: When leading change, use great communication not bluntness. Being blunt bombs out for 6 logical reasons. Guidance fr The People Skills Coach™.

Workplace Bullying #Peopleskills Global Chat: JOIN Us Apr 3, 2014

Workplace Bullying: Image is Event Banner to Stop Bullying

Workplace bullying continues to plague the true potential of your business. JOIN The People Skills Coach™ & community chat to eliminate this behavior.

Leadership: 5 Simple Moves to Engage Employees #peopleskills

Leadership: Image is 5 speed gear shift

Leadership Employee Engagement: Does morale have to suffer in tough times? No! Here are 5 easy shifts to engage employees. From The People Skills Coach™.

Customer Service Managers, Are You Leading? #custserv

Customer Service Managers: Image is Words: Leadership Teamwork Success

Customer service managers, supervisors, team leads: you often get stuck in the weeds of daily management. Lead & inspire to breed success! Here’s a guide.

CIOs: IT Customer Service Quality Requires Partnership

Once again, from my work with information technology (IT) teams, I am compelled to write about leaders risking quality service with the risky thought of delivering support via email only. Some claim it increases quality by avoiding tone of voice and increasing audit capability. Yikes! U-turn from this thinking. There are at least 3 damaging effects.

True Employee Engagement: Appreciate & Recognize

For true employee engagement, should leaders praise everyday effort or only exceptional performance and results? Before you answer this, consider the diversity of people you lead.

Leaders, Can You Ace This Customer Service Recovery Moment?

There is one customer service recovery moment where many leaders, teams, and reps. falter. Here’s the trap, the reasons, the risks & a winning path to success for customer service, customer care, and technical support organizations.

A Winning Response to Customers’ Complaints About Teammates

Customer facing employees, service reps, and technical support reps often feel torn when customers’ criticize and complain about their service teammates. There is no need to be stuck in the middle. Here are 3 key reminders to generate a winning response and re-secure loyal customer connections.

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