Team Members

Career: 25 Incredibly Valuable Things to Be Instead of Leader

25 Incredibly Valuable Things to Be Instead of Leader

Leaders & organizations that salute talent who don’t want to move up the ladder, attract & retain the best. Celebrate these 25 and have your team add far more to this list! Great team building activity that delivers organizational success.

Customer Service Teamwork: The Sticklers w/ Hearts of Gold #custserv

Customer service teamwork: Image is heart shaped handcuffs

Customer service teamwork: Leaders, how do you handle the rigid team members who are sticklers for procedure yet care a great deal for the customers? Here’s the easy answer from The People-Skills Coach™.

People-Skills: The Critical Moment to Handle With Ease

People-Skills: Image is faces - happy, sad, angry.

Team members: How do you respond when someone asks you to stop doing something that annoys them? Do you take offense, explain why you do it, suggest they are unprofessional for asking? Here’s the most successful reply fr The People-Skills Coach™.

Employee Engagement: Capture the Magic of the I’s in Team!

Employee Engagement: The Magic of the I's in Team   Image by:Purple Phoenix

Leaders, don’t sacrifice individual talents to achieve team member flexibility & generous restraint. Inspire these I’s in team for unparalleled success.

Leaders, Are We Accomplices to Passive Aggressive Team Members?

Leaders, Are You an Accomplice To Passive Aggressive Team Members  Image by:korafotomorgana

Leaders, passive aggressive behavior in the workplace can disengage team members & lower results IF we allow it. Here are critical insights and tips to prevent it or at least be the cure of this team toxin.

Customer Service & IT Support Leaders: Do You Hear the Envy?

Customer Service & Tech Support Leaders: Do You Hear the Envy?

Customer service and tech support leaders often ask me how to respond to team members who ask: “Why must we treat customers better than they treat us?” You might think this is a cry for fair and equal treatment. Some of it is. The rest is envy. Build fulfillment with these approaches to squelch this debilitating feeling.

New Leaders, 10 Gritty Questions to Define Teamwork

New leaders, how do you define teamwork? Beyond the common expectation of working together to achieve the end result, there are much deeper issues to address. Think them through with these 10 gritty questions to be ready to lead your teams!

Leaders, Is Our Knowledge Too Noisy to Listen?

Leaders and teams, knowledge can block listening to new ideas and studies show people have bias to creative ideas! 6 tips to listen better during change. Here 6 tips to quiet noisy knowledge and listen better during times of change.

Leaders, Do You Prefer Self-Sufficient Team Members?

Leaders, do you prefer high performing self-sufficient team members even if they resist input and help from others? What if they are highly experienced and knowledgeable? The impact on the success of the business …