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		<title>Leaders, Are You Confusing Change Fatigue &amp; Change Resistance?</title>
		<link>http://katenasser.com/leaders-are-you-confusing-change-fatigue-change-resistance/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/leaders-are-you-confusing-change-fatigue-change-resistance/#comments</comments>
		<pubDate>Tue, 08 May 2012 10:30:31 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[Thriving in Change]]></category>
		<category><![CDATA[Agile Teams]]></category>
		<category><![CDATA[attitude]]></category>
		<category><![CDATA[corporate]]></category>
		<category><![CDATA[empowerment]]></category>
		<category><![CDATA[fear of change]]></category>
		<category><![CDATA[leaders]]></category>
		<category><![CDATA[Leading change]]></category>
		<category><![CDATA[management]]></category>
		<category><![CDATA[managers]]></category>
		<category><![CDATA[morale]]></category>
		<category><![CDATA[organization]]></category>
		<category><![CDATA[Resistance to Change]]></category>
		<category><![CDATA[success]]></category>
		<category><![CDATA[teams]]></category>
		<category><![CDATA[thrive in change]]></category>
		<category><![CDATA[workplace]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=21952</guid>
		<description><![CDATA[Leaders who crave change are often blind to the change fatigue they create. They assume it is the typical change resistance and continue with frequent changes. This is a pricey misstep.  If you are a high change leader, prevent change fatigue with these 4 steps.]]></description>
		<wfw:commentRss>http://katenasser.com/leaders-are-you-confusing-change-fatigue-change-resistance/feed/</wfw:commentRss>
		<slash:comments>14</slash:comments>
		</item>
		<item>
		<title>Leaders, Are We Accomplices to Passive Aggressive Team Members?</title>
		<link>http://katenasser.com/leaders-are-we-accomplices-to-passive-aggressive-team-members/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/leaders-are-we-accomplices-to-passive-aggressive-team-members/#comments</comments>
		<pubDate>Sun, 15 Apr 2012 18:00:45 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Employee Engagement]]></category>
		<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[aggressive]]></category>
		<category><![CDATA[communication]]></category>
		<category><![CDATA[corporate]]></category>
		<category><![CDATA[employee]]></category>
		<category><![CDATA[engagement]]></category>
		<category><![CDATA[interpersonal]]></category>
		<category><![CDATA[leaders]]></category>
		<category><![CDATA[management]]></category>
		<category><![CDATA[managers]]></category>
		<category><![CDATA[meeting]]></category>
		<category><![CDATA[morale]]></category>
		<category><![CDATA[passive]]></category>
		<category><![CDATA[People-Skills]]></category>
		<category><![CDATA[sarcasm]]></category>
		<category><![CDATA[skills]]></category>
		<category><![CDATA[soft]]></category>
		<category><![CDATA[Team Members]]></category>
		<category><![CDATA[teams]]></category>
		<category><![CDATA[Teamwork]]></category>
		<category><![CDATA[trust]]></category>
		<category><![CDATA[workplace]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=21816</guid>
		<description><![CDATA[Leaders, passive aggressive behavior in the workplace can disengage team members &#038; lower results IF we allow it.  Here are critical insights and tips to prevent it or at least be the cure of this team toxin.]]></description>
		<wfw:commentRss>http://katenasser.com/leaders-are-we-accomplices-to-passive-aggressive-team-members/feed/</wfw:commentRss>
		<slash:comments>14</slash:comments>
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		<item>
		<title>Leaders: Leading Change Requires Networking Our Inspiration</title>
		<link>http://katenasser.com/leaders-leading-change-requires-networking-our-inspiration/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/leaders-leading-change-requires-networking-our-inspiration/#comments</comments>
		<pubDate>Mon, 09 Apr 2012 04:01:59 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[inspiration]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[Thriving in Change]]></category>
		<category><![CDATA[Change]]></category>
		<category><![CDATA[Change-able]]></category>
		<category><![CDATA[communication]]></category>
		<category><![CDATA[corporate]]></category>
		<category><![CDATA[employee]]></category>
		<category><![CDATA[engagement]]></category>
		<category><![CDATA[Intuition]]></category>
		<category><![CDATA[leaders]]></category>
		<category><![CDATA[management]]></category>
		<category><![CDATA[managers]]></category>
		<category><![CDATA[networking]]></category>
		<category><![CDATA[organization]]></category>
		<category><![CDATA[People-Skills]]></category>
		<category><![CDATA[teams]]></category>
		<category><![CDATA[thriving in change]]></category>
		<category><![CDATA[workforce]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=21584</guid>
		<description><![CDATA[Among the many recommended steps for leading change, one blatant truth emerges.  As leaders, we must network our inspiration to build change-ability of team members and effect change in organizations.]]></description>
		<wfw:commentRss>http://katenasser.com/leaders-leading-change-requires-networking-our-inspiration/feed/</wfw:commentRss>
		<slash:comments>13</slash:comments>
		</item>
		<item>
		<title>CIOs, Resolve IT Customer Service Threat &#8211; Blocked Teamwork</title>
		<link>http://katenasser.com/cios-resolve-it-customer-service-threat-blocked-teamwork/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/cios-resolve-it-customer-service-threat-blocked-teamwork/#comments</comments>
		<pubDate>Tue, 27 Mar 2012 04:02:18 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[IT]]></category>
		<category><![CDATA[analysts]]></category>
		<category><![CDATA[CIOs]]></category>
		<category><![CDATA[customer]]></category>
		<category><![CDATA[customer satisfaction]]></category>
		<category><![CDATA[leaders]]></category>
		<category><![CDATA[managers]]></category>
		<category><![CDATA[Mindset]]></category>
		<category><![CDATA[People-Skills]]></category>
		<category><![CDATA[problem]]></category>
		<category><![CDATA[productivity]]></category>
		<category><![CDATA[resolution]]></category>
		<category><![CDATA[Soft Skills]]></category>
		<category><![CDATA[team building]]></category>
		<category><![CDATA[teammates]]></category>
		<category><![CDATA[teams]]></category>
		<category><![CDATA[Teamwork]]></category>
		<category><![CDATA[technical professionals]]></category>
		<category><![CDATA[technical support]]></category>
		<category><![CDATA[technical support reps.]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=21350</guid>
		<description><![CDATA[CIOs, the threat to IT customer service is not technical mindset - it's blocked teamwork. Customers want productivity: prevent problems or unite to solve. Consider these 3 blocks and how to remove them.]]></description>
		<wfw:commentRss>http://katenasser.com/cios-resolve-it-customer-service-threat-blocked-teamwork/feed/</wfw:commentRss>
		<slash:comments>3</slash:comments>
		</item>
		<item>
		<title>Leaders, Does Customer Service Fix Failure or Build Success?</title>
		<link>http://katenasser.com/leaders-does-customer-service-fix-failure-or-build-success/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/leaders-does-customer-service-fix-failure-or-build-success/#comments</comments>
		<pubDate>Thu, 01 Mar 2012 11:00:00 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[agents]]></category>
		<category><![CDATA[Change]]></category>
		<category><![CDATA[collaboration]]></category>
		<category><![CDATA[competition]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[failure]]></category>
		<category><![CDATA[leaders]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[Leading change]]></category>
		<category><![CDATA[managers]]></category>
		<category><![CDATA[metrics]]></category>
		<category><![CDATA[reorganization]]></category>
		<category><![CDATA[reps]]></category>
		<category><![CDATA[Resistance to Change]]></category>
		<category><![CDATA[silos]]></category>
		<category><![CDATA[success]]></category>
		<category><![CDATA[super]]></category>
		<category><![CDATA[teams]]></category>
		<category><![CDATA[Ultimate Customer Service]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=17717</guid>
		<description><![CDATA[The future of customer service and super customer experience lies in seamless collaboration within a company. C-suite executives are starting to see this.  Customer service managers -- are you ready?]]></description>
		<wfw:commentRss>http://katenasser.com/leaders-does-customer-service-fix-failure-or-build-success/feed/</wfw:commentRss>
		<slash:comments>16</slash:comments>
		</item>
		<item>
		<title>Leaders, 5 Legacy Attitudes to Replace for Employee Engagement</title>
		<link>http://katenasser.com/leaders-5-legacy-attitudes-to-replace-for-employee-engagement/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/leaders-5-legacy-attitudes-to-replace-for-employee-engagement/#comments</comments>
		<pubDate>Sun, 26 Feb 2012 13:00:26 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[appreciation]]></category>
		<category><![CDATA[attitude]]></category>
		<category><![CDATA[behavior change]]></category>
		<category><![CDATA[best results]]></category>
		<category><![CDATA[commitment]]></category>
		<category><![CDATA[communication]]></category>
		<category><![CDATA[contributions]]></category>
		<category><![CDATA[employee engagement]]></category>
		<category><![CDATA[inspiration]]></category>
		<category><![CDATA[interpersonal]]></category>
		<category><![CDATA[leaders]]></category>
		<category><![CDATA[management]]></category>
		<category><![CDATA[managers]]></category>
		<category><![CDATA[morale]]></category>
		<category><![CDATA[People-Skills]]></category>
		<category><![CDATA[results]]></category>
		<category><![CDATA[supervisors]]></category>
		<category><![CDATA[talent]]></category>
		<category><![CDATA[teams]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=19762</guid>
		<description><![CDATA[Traditional leadership beliefs hang on and squelch employee engagement, so needed to reach results. If you still hold these 5 attitudes, replace them for maximum success.]]></description>
		<wfw:commentRss>http://katenasser.com/leaders-5-legacy-attitudes-to-replace-for-employee-engagement/feed/</wfw:commentRss>
		<slash:comments>13</slash:comments>
		</item>
		<item>
		<title>Customer Service: Does Our Experience Dull Our Empathy?</title>
		<link>http://katenasser.com/customer-service-does-our-experience-dull-our-empathy/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/customer-service-does-our-experience-dull-our-empathy/#comments</comments>
		<pubDate>Mon, 13 Feb 2012 03:30:12 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[IT]]></category>
		<category><![CDATA[agents]]></category>
		<category><![CDATA[best]]></category>
		<category><![CDATA[care]]></category>
		<category><![CDATA[CSRs]]></category>
		<category><![CDATA[customer]]></category>
		<category><![CDATA[empathy]]></category>
		<category><![CDATA[experience]]></category>
		<category><![CDATA[fear]]></category>
		<category><![CDATA[pressure]]></category>
		<category><![CDATA[reps]]></category>
		<category><![CDATA[service]]></category>
		<category><![CDATA[stress]]></category>
		<category><![CDATA[teams]]></category>
		<category><![CDATA[technical support]]></category>
		<category><![CDATA[technical support reps.]]></category>
		<category><![CDATA[TSRs]]></category>
		<category><![CDATA[Ultimate Customer Service]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=17977</guid>
		<description><![CDATA[Does experience make customer service and tech support reps more or less empathetic?  You would think experience being a customer would make an agent more empathetic.  Or does it? Read more ...]]></description>
		<wfw:commentRss>http://katenasser.com/customer-service-does-our-experience-dull-our-empathy/feed/</wfw:commentRss>
		<slash:comments>8</slash:comments>
		</item>
		<item>
		<title>5 Psychologically Uncomfortable Career Shaping Opportunities</title>
		<link>http://katenasser.com/5-psychologically-uncomfortable-career-shaping-opportunities/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/5-psychologically-uncomfortable-career-shaping-opportunities/#comments</comments>
		<pubDate>Thu, 09 Feb 2012 02:16:05 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Careers & Jobs]]></category>
		<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[Thriving in Change]]></category>
		<category><![CDATA[attitude]]></category>
		<category><![CDATA[behavior change]]></category>
		<category><![CDATA[Career]]></category>
		<category><![CDATA[Change]]></category>
		<category><![CDATA[commitment]]></category>
		<category><![CDATA[confidence]]></category>
		<category><![CDATA[emotion]]></category>
		<category><![CDATA[leaders]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[Learning]]></category>
		<category><![CDATA[managers]]></category>
		<category><![CDATA[negative]]></category>
		<category><![CDATA[new start]]></category>
		<category><![CDATA[opportunity]]></category>
		<category><![CDATA[People-Skills]]></category>
		<category><![CDATA[persistence]]></category>
		<category><![CDATA[positive]]></category>
		<category><![CDATA[project]]></category>
		<category><![CDATA[self-confidence]]></category>
		<category><![CDATA[teams]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=20409</guid>
		<description><![CDATA[People focus on major career shaping milestones &#038; overlook psychologically uncomfortable opportunities. Here are 5 worthy ones from The People-Skills Coach™.]]></description>
		<wfw:commentRss>http://katenasser.com/5-psychologically-uncomfortable-career-shaping-opportunities/feed/</wfw:commentRss>
		<slash:comments>9</slash:comments>
		</item>
		<item>
		<title>Customer Service &amp; IT Support Leaders: Do You Hear the Envy?</title>
		<link>http://katenasser.com/customer-service-it-support-leaders-do-you-hear-the-envy/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/customer-service-it-support-leaders-do-you-hear-the-envy/#comments</comments>
		<pubDate>Mon, 06 Feb 2012 04:20:56 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[IT]]></category>
		<category><![CDATA[analysts]]></category>
		<category><![CDATA[appreciation]]></category>
		<category><![CDATA[attitude]]></category>
		<category><![CDATA[CIOs]]></category>
		<category><![CDATA[CSRs]]></category>
		<category><![CDATA[customer]]></category>
		<category><![CDATA[Customer Care]]></category>
		<category><![CDATA[customer satisfaction]]></category>
		<category><![CDATA[difficult customers]]></category>
		<category><![CDATA[envy]]></category>
		<category><![CDATA[inspiration]]></category>
		<category><![CDATA[leaders]]></category>
		<category><![CDATA[managers]]></category>
		<category><![CDATA[morale]]></category>
		<category><![CDATA[recognition]]></category>
		<category><![CDATA[reps]]></category>
		<category><![CDATA[service]]></category>
		<category><![CDATA[supervisors]]></category>
		<category><![CDATA[support]]></category>
		<category><![CDATA[Team Members]]></category>
		<category><![CDATA[teams]]></category>
		<category><![CDATA[technical]]></category>
		<category><![CDATA[technical support reps.]]></category>
		<category><![CDATA[Ultimate Customer Service]]></category>
		<category><![CDATA[vision]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=20320</guid>
		<description><![CDATA[Customer service and tech support leaders often ask me how to respond to team members who ask: "Why must we treat customers better than they treat us?" You might think this is a cry for fair and equal treatment. Some of it is. The rest is envy. Build fulfillment with these approaches to squelch this debilitating feeling.]]></description>
		<wfw:commentRss>http://katenasser.com/customer-service-it-support-leaders-do-you-hear-the-envy/feed/</wfw:commentRss>
		<slash:comments>4</slash:comments>
		</item>
		<item>
		<title>Leaders, 12 Worthy Kudos to Spark Employee Engagement</title>
		<link>http://katenasser.com/leaders-12-worthy-kudos-to-spark-employee-engagement/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/leaders-12-worthy-kudos-to-spark-employee-engagement/#comments</comments>
		<pubDate>Thu, 26 Jan 2012 05:02:39 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[People-Skills]]></category>
		<category><![CDATA[appreciation]]></category>
		<category><![CDATA[commitment]]></category>
		<category><![CDATA[communication]]></category>
		<category><![CDATA[compliment]]></category>
		<category><![CDATA[confidence]]></category>
		<category><![CDATA[employee engagement]]></category>
		<category><![CDATA[employees]]></category>
		<category><![CDATA[gratitude]]></category>
		<category><![CDATA[ignite]]></category>
		<category><![CDATA[interpersonal]]></category>
		<category><![CDATA[interpersonal skills]]></category>
		<category><![CDATA[leaders]]></category>
		<category><![CDATA[Learning]]></category>
		<category><![CDATA[positive]]></category>
		<category><![CDATA[realist]]></category>
		<category><![CDATA[recognition]]></category>
		<category><![CDATA[self-confidence]]></category>
		<category><![CDATA[Soft Skills]]></category>
		<category><![CDATA[teams]]></category>
		<category><![CDATA[Teamwork]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=19764</guid>
		<description><![CDATA[Leaders, we can spark employee engagement with worthy kudos of employees' natural strengths and talents. It's a no cost and high return investment. Here are 12 and I hope you will add more!]]></description>
		<wfw:commentRss>http://katenasser.com/leaders-12-worthy-kudos-to-spark-employee-engagement/feed/</wfw:commentRss>
		<slash:comments>21</slash:comments>
		</item>
		<item>
		<title>New Leaders, 10 Gritty Questions to Define Teamwork</title>
		<link>http://katenasser.com/new-leaders-10-gritty-questions-to-define-teamwork/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/new-leaders-10-gritty-questions-to-define-teamwork/#comments</comments>
		<pubDate>Tue, 24 Jan 2012 11:45:21 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[Teamwork]]></category>
		<category><![CDATA[blunt]]></category>
		<category><![CDATA[corporate]]></category>
		<category><![CDATA[disloyalty]]></category>
		<category><![CDATA[honesty]]></category>
		<category><![CDATA[interpersonal]]></category>
		<category><![CDATA[interpersonal skills]]></category>
		<category><![CDATA[leaders]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[management]]></category>
		<category><![CDATA[managers]]></category>
		<category><![CDATA[new]]></category>
		<category><![CDATA[People-Skills]]></category>
		<category><![CDATA[Soft Skills]]></category>
		<category><![CDATA[team building]]></category>
		<category><![CDATA[Team Members]]></category>
		<category><![CDATA[teammates]]></category>
		<category><![CDATA[teams]]></category>
		<category><![CDATA[trust]]></category>
		<category><![CDATA[workplace]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=19577</guid>
		<description><![CDATA[New leaders, how do you define teamwork? Beyond the common expectation of working together to achieve the end result, there are much deeper issues to address. Think them through with these 10 gritty questions to be ready to lead your teams!]]></description>
		<wfw:commentRss>http://katenasser.com/new-leaders-10-gritty-questions-to-define-teamwork/feed/</wfw:commentRss>
		<slash:comments>12</slash:comments>
		</item>
		<item>
		<title>Leaders, Leave Meetings. Get to a Meeting of the Minds!</title>
		<link>http://katenasser.com/leaders-leave-meetings-get-to-a-meeting-of-the-minds/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/leaders-leave-meetings-get-to-a-meeting-of-the-minds/#comments</comments>
		<pubDate>Mon, 23 Jan 2012 00:25:41 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[Humorous Insights]]></category>
		<category><![CDATA[Leadership]]></category>
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		<guid isPermaLink="false">http://katenasser.com/?p=19767</guid>
		<description><![CDATA[Leaders, in the workplace we have multicultural teams, virtual technology, global reach &#038; still ineffective meetings. Here's 8 reasons from The People-Skills Coach™ to try a meeting of the minds instead!]]></description>
		<wfw:commentRss>http://katenasser.com/leaders-leave-meetings-get-to-a-meeting-of-the-minds/feed/</wfw:commentRss>
		<slash:comments>11</slash:comments>
		</item>
		<item>
		<title>Leaders: 10 Essential Thoughts to Proficient People Skills</title>
		<link>http://katenasser.com/leaders-10-essential-thoughts-to-proficient-people-skills/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/leaders-10-essential-thoughts-to-proficient-people-skills/#comments</comments>
		<pubDate>Tue, 27 Dec 2011 20:00:32 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[People-Skills]]></category>
		<category><![CDATA[comfort]]></category>
		<category><![CDATA[communication]]></category>
		<category><![CDATA[influence]]></category>
		<category><![CDATA[interpersonal skills]]></category>
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		<category><![CDATA[Learning]]></category>
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		<category><![CDATA[morale]]></category>
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		<category><![CDATA[Soft Skills]]></category>
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		<guid isPermaLink="false">http://katenasser.com/?p=18795</guid>
		<description><![CDATA[People-skills are essential to leadership &#038; team success yet often last on the learning list. Build interpersonal proficiency &#038; success w/ 10 thoughts that drive behavior.]]></description>
		<wfw:commentRss>http://katenasser.com/leaders-10-essential-thoughts-to-proficient-people-skills/feed/</wfw:commentRss>
		<slash:comments>8</slash:comments>
		</item>
		<item>
		<title>Are You Too Nice to Lead?</title>
		<link>http://katenasser.com/are-you-too-nice-to-lead/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/are-you-too-nice-to-lead/#comments</comments>
		<pubDate>Tue, 13 Dec 2011 23:00:06 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[People-Skills]]></category>
		<category><![CDATA[Thriving in Change]]></category>
		<category><![CDATA[Change]]></category>
		<category><![CDATA[communication]]></category>
		<category><![CDATA[confidence]]></category>
		<category><![CDATA[conflict]]></category>
		<category><![CDATA[corporate]]></category>
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		<category><![CDATA[fear]]></category>
		<category><![CDATA[Humble]]></category>
		<category><![CDATA[interpersonal skills]]></category>
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		<category><![CDATA[management]]></category>
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		<guid isPermaLink="false">http://katenasser.com/?p=16894</guid>
		<description><![CDATA[Business leadership is no longer defined as yelling orders &#038; being tough. Yet can you be too nice to lead?  Here's how/when it is most likely to happen and alternate behaviors to keep you effective!]]></description>
		<wfw:commentRss>http://katenasser.com/are-you-too-nice-to-lead/feed/</wfw:commentRss>
		<slash:comments>19</slash:comments>
		</item>
		<item>
		<title>Leaders, Are Your Direct Reports a Wart on Arm of Progress?</title>
		<link>http://katenasser.com/leaders-are-your-direct-reports-a-wart-on-arm-of-progress/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/leaders-are-your-direct-reports-a-wart-on-arm-of-progress/#comments</comments>
		<pubDate>Sun, 20 Nov 2011 20:45:32 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[Thriving in Change]]></category>
		<category><![CDATA[Change]]></category>
		<category><![CDATA[failure]]></category>
		<category><![CDATA[fear]]></category>
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		<category><![CDATA[inspire]]></category>
		<category><![CDATA[leaders]]></category>
		<category><![CDATA[listen]]></category>
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		<category><![CDATA[vision]]></category>
		<category><![CDATA[workplace]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=18422</guid>
		<description><![CDATA[Leaders, are your direct reports breeding success or are they a wart on the arm of progress?  Here are 5 warts to look for and cure for business success.]]></description>
		<wfw:commentRss>http://katenasser.com/leaders-are-your-direct-reports-a-wart-on-arm-of-progress/feed/</wfw:commentRss>
		<slash:comments>3</slash:comments>
		</item>
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