trust

Customer Service Outburst: 5 Needs That Ruin Customer Experience

Customer Service Outburst: Image is Picture of Nockamixon Lake at State Park in PA.

Customer Service Outburst: What brings customer service reps to lose it w/ customers? A park ranger story about Lake Nockamixon. From The People Skills Coach™.

Cynicism Roots & Effects: JOIN #PeopleSkills Chat July 24th 10amET

Discovering Your Genius: Image is the people skills logo.

Cynicism: Thinking the worst of people. How does it take root; What are its effects. JOIN The People Skills Coach™ in #PeopleSkills Twitter chat to explore.

Charismatic People Skills: Start w/ Integrity! | #PeopleSkills

Charismatic People Skills: Image is quote "Integrity is choosing based on values not personal gain."

Charismatic people skills must begin w/ integrity else the dark side of charisma manipulates. Call to action from The People Skills Coach™. | Leadership, Sales, Service.

Trust Builders & Busters: JOIN #PeopleSkills Chat June 26

Discovering Your Genius: Image is the people skills logo.

Trust is a powerful force. What are the trust builders & trust busters? Share your view in People Skills Twitter chat June 26, 10amEDT/2pmGMT. Host: The People Skills Coach™.

The Apology – Perfect Chance to Build Trust in Yourself! | #PeopleSkills

The Apology: Image is flipping a coin. Take a chance!

A sincere apology rebuilds trust w/ others. Ironically, it also builds trust in yourself. Do you or someone you know have trouble apologizing? Here’s some inspiration for leaders, team members, technical professionals, & customer service reps.

JOIN #PeopleSkills Chat June 19: Emotionally Intelligent Dads

Discovering Your Genius: Image is the people skills logo.

How do emotionally intelligent dads impact their children & the future? JOIN The People Skills Coach™ for #PeopleSkills Twitter chat June 19th 10amEDT/2pmGMT.

Ruined Customer Experience from Small Greedy Moves #cx

Ruined Customer Experience: Image is Gas Pump.

Ruined customer experience comes from small greedy steps that drive customers away. Is your business doing this? From Kate Nasser, The People Skills Coach™.

Leadership Integrity: The Small Steps That Win Big | #morale

Leadership Integrity: Image is the word integrity.

Career & leadership integrity can transform everything in its wake. Small steps of integrity that win big from Kate Nasser, The People Skills Coach™.

End Adult Sibling Bullying: JOIN #PeopleSkills Chat May 22nd

Discovering Your Genius: Image is the people skills logo.

JOIN people skills global Twitter chat SUN. May 22nd 10amEDT/2pmGMT to end adult sibling bullying. Host: Kate Nasser, The People Skills Coach™ & community.

Decision & Indecision: JOIN #PeopleSkills Chat May 15th

Discovering Your Genius: Image is the people skills logo.

Decision & indecision can create discord between people at work & in life. JOIN The People Skills Coach™ & community for #PeopleSkills global Twitter chat May 15, 10amEDT/2pmGMT to share your views and learn new perspectives.

Boost Our Morale & Success: Offload These Baggage Pieces

Boost Our Morale Off Load Baggage: Image is saying don't carry mountains.

Boost our morale & success by getting rid of the baggage that we carry. Career experience & insight from The People Skills Coach™. | Business, Leadership, Teamwork, Customer Service.

Love is our #PeopleSkills Chat Topic on Mother’s Day! Join us May 8th.

Discovering Your Genius: Image is the people skills logo.

On this Mother’s Day 2016 we will explore deeper dimensions of love. JOIN The People Skills Coach™ & community in #PeopleSkills global Twitter chat 10amEDT/2pmGMT.

Use 15 Not So Obvious People Skills Truths

People Skills Truths: Image is stacking rings.

15 people skills truths from The People Skills Coach™ for positive interactions about success in business. Especially helpful for technical professionals, doctors, scientists & non-intuitive types.

Leaders, Are Your Teams Uncomfortable With Generosity?

Leaders, Are You Uncomfortable With Generosity   Image by:Howard Lake

Leaders who want employee engagement do well when they develop a culture of generosity. Would your teams welcome it? Before you jump in and say yes, explore these thoughts.

New Leaders: Essential People Skills to Use on Day One | #Leadership

New Leaders & Managers: Image is 3d Red Arrow Swooping Up

New leaders and managers: You worked hard to get your leader or manager job! Now here are people skills behaviors you must use on day or learn quickly. Tips from The People Skills Coach™.

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