trust

Leadership Dilemma: Self-Serving Team Members

One of my customers, a strong leader, described this leadership dilemma to me:

A team member who produced results with the other team members had fallen very ill. Let’s call this team member “Reach”.

When the leader approached the team members for a show of empathy, cards, flowers, and other help for “Reach”, many team members quietly avoided the subject and some clearly declined.

Leadership Dilemma: Image is a skyscraper type structure.

Leadership Dilemma: Self-Serving High Performing Team Member Image by: ErickGonzalez50

Image by ErickGonzalez50 via Flickr Creative Commons License.


The concerned leader asked me to speak with the team members to learn more about the situation and what he had missed. He wanted to know how to lead better in the future. I agreed and asked the leader to think about his definition of teamwork.

Inside the Team Members’ Perspective

  1. Reach was well-known for saying things like: “Always associate with people better than you to achieve success.” The team members wondered who Reach was referring to? Meanwhile, they perceived Reach overlooking them while always looking up.

  2. Reach helped himself grow — he didn’t help others to grow. He was also well-known for saying, “people give and help because they want to. They shouldn’t expect anything in return.”

  3. Did they ever speak to the leader about Reach’s attitude? Two team members reported they had separately spoken to the leader who refocused the discussion on Reach’s work contribution and results. As they compared notes of the leader’s outlook — which they shared with the rest of the team — they all felt is was futile to raise the subject again with the leader.

  4. How had they been able to produce results with Reach while having these negative feelings? Interestingly, they had completely shut out personal feelings for Reach and focused only on results.

  5. When the leader approached them for empathy, cards, flowers and other help for Reach, they were shocked. They had accepted the leader’s results only focus and said they felt both confused and betrayed by his call for personal help for Reach. Neither Reach nor the leader had cared about them. They asked me: What is the leader’s definition of teamwork? Purely getting the job done or caring for and helping each other to get the job done?


I reported my findings to the leader (without identifying who said what). The leader was stunned to learn that the team members saw Reach as a self-serving opportunist. I asked the leader for his definition of teamwork? He told me he always believed that teamwork included caring and helping each other to grow.

When I asked him about results only focus regarding Reach, he confessed he didn’t know what else to say/do when the team members came to him about Reach’s attitude. He didn’t see himself as a psychologist. He faced a leadership dilemma and quickly fell back into a traditional results only focus.


Leadership Dilemma: People Skills Lessons Learned

    Results only focus has at least one benefit and one risk. The short term benefit is clear. The risk is blindness to plummeting morale that can affect future work results.
    Fear can mesmerize and stop a leader from growing. The team members had courageously approached the leader; the leader panicked in fear and took the easy way out — avoidance.
    Awareness and listening are critical leadership skills. Reach was well-known for saying things that this leader never caught. Even if Reach hadn’t said them in front of the leader, team members reported it to him. He then got stuck in his leadership dilemma.
    It isn’t enough for a leader to let the team define teamwork. The leader must contribute to the definition. The leader is part of the team. They all must live it. The leader’s expectations of teamwork are critical in difficult times. It replaces a leadership dilemma with shared definitions and successful actions.


What other lessons do you glean from this leadership dilemma?

What else stops leaders from addressing opportunistic team member behavior?



From my professional experience to your success,
Kate Nasser, The People Skills Coach™

Related Posts:
Leadership Dilemma: Can You Spot Self-Serving Mavericks?
Teamwork Productivity: 21 Reasons People Can’t Automatically Get Along
Teamwork Persona: Are You Somone Others Want to Work With?
18 Things Respected Well Liked Leaders Consistently Do


©2016 Kate Nasser, CAS, Inc. Somerville, NJ. I appreciate your sharing the link to this post on your social streams. However, if you want to re-post or republish the content of this post, please email info@katenasser.com for permission and guidelines. Thank you for respecting intellectual capital.


Kate Nasser, The People Skills Coach™, delivers coaching, consulting, training, and keynotes on leading change, employee engagement, teamwork, and delivering the ultimate customer service. She turns interaction obstacles into interpersonal success. See this site for workshop outlines, keynote footage, and customer results.



QuickSpot-grahpicV2

Engage in people skills learning!

Let’s turn interaction obstacles into business success in leadership, teamwork, and customer service experience.

I invite your questions, welcome your wisdom, and look forward to working with you.
~Kate Nasser, The People Skills Coach™

Belonging Needs & Impact: People Skills Global Twitter Chat Topic

WHEN: Sunday Jan, 10, 2016 at 10AM EST. Hashtag: #peopleskills


Here’s a time converter to assist all of you around the globe in converting 10am EST to your local time.


Background on This Chat Topic: Belonging Needs & Impact

Some say that every human needs a sense of belonging. That it validates existence. Others say it is shaped by many factors and varies greatly between people. Join us to share your views on the need for belonging.



Belonging: Image is the people skills logo.

Belonging: Image by KimbManson for Kate Nasser. All rights reserved.

Image designed by: Kimb Manson Graphics Design for Kate Nasser. All rights reserved.


Belonging Needs & Impact

JOIN us Jan. 10, 2016 10amET/3pmGMT in #peopleskills global Twitter chat to share your views on belonging.

Some additional questions to get us thinking in advance. Actual questions will post live during the chat.

  • What is belonging? An inner feeling or membership in a specific organization?
  • Do you believe that all people have a need for belonging? Pls. explain.
  • If yes, is the need for belonging more positive than negative or vice versa?
  • The opposite of belonging is ______________.
  • How strong is the need for belonging? Where does it come from?
  • How does the need for belonging shape our choices?
  • What conflicts are there between need for belonging and need for individual expression?
  • Belonging, empathy, trust: How are they connected? Pls. explain.
  • How does the need for belonging affect our interactions w/ others and our lives?
  • A need for belonging appears as ___________.
  • How are cliques and bullying related to belonging if at all?
  • Can teamwork exist without the need to belong? Why/why not?
  • How do people skills fulfill the need for belonging?


So bring your personal perspective, your favorite beverage, and join the people skills global chat community this Sunday Jan. 10, 2016 10am ET on Twitter (hashtag: #peopleskills) to explore the importance and impact of belonging.


I also invite you to continue this chat by joining the Google+ People Skills Community and the LinkedIn Group People Skills Succeed to be a part of all the people skills discussions everyday 24×7. Get your people skills community member badge here.



Shout Out of Gratitude

My gratitude to all who participate and grow the people skills global chat community on Twitter (#peopleskills), Google+, and LinkedIn. We welcome your suggestions for topics, offers to co-host, and most especially your individual insights.

Continued thanks to generous chat moderators Chantal Bechervaise, Dave Moore, Hoda Maalouf, Jandis Price and Tom Rhodes for their time and insightful contributions.






Hope you will all join People Skills Global Twitter Chat #peopleskills this Sunday Jan. 10, 2016 10am ET/7am PT / 3pm GMT to explore belonging.

Everyone is welcome! We have only one rule in People Skills Global Chat: Respect for all even when we disagree.







TIP: If you have never been in a Twitter chat, you may find it helpful to log on to Twubs.com or Tweetchat.com, enter hashtag #peopleskills, and sign in to your Twitter account. The venue will insert the hashtag on each of your tweets and you will see all the tweets on one screen. Other tools available are Tchat.io, Hootsuite and TweetDeck.

I am the founder and host of the chat and will be happy to answer any questions you have in advance: Email me.


Chat with you this Sun. Jan. 10, 2016 10am ET/3pm GMT in People Skills Global Chat on Twitter (#peopleskills) TOPIC: Importance and Impact of Belonging.


Until then, as always, I wish you bonds of happiness and success!

From my professional experience to your success,
Kate Nasser, The People Skills Coach™

©2016 Kate Nasser, CAS, Inc. Somerville, NJ. I appreciate your sharing the link to this post on your social streams. However, if you want to re-post or republish the content of this post, please email info@katenasser.com for permission and guidelines. Thank you for respecting intellectual capital.


Kate Nasser, The People Skills Coach™, delivers coaching, consulting, training, and keynotes on leading change, employee engagement, teamwork, and delivering the ultimate customer service. She turns interaction obstacles into interpersonal success. See this site for workshop outlines, keynote footage, and customer results.

 

 

PS-EnergyBar-LogoJoin me through these social channels

Engage in people skills learning! Let’s turn interaction obstacles into business success in leadership, teamwork, and customer service experience. I invite your questions, share my experience, and welcome your wisdom.

Managing Expectations: People Skills Global Twitter Chat Topic

WHEN: Sunday Dec, 13, 2015 at 10AM EST. Hashtag: #peopleskills


Here’s a time converter to assist all of you around the globe in converting 10am EST to your local time.


Background on This Chat Topic: Managing Expectations

One of the biggest challenges between people — in life and at work — is managing expectations. With friends, spouses, family, teammates, and customers, unstated expectations can create havoc and interaction difficulties. Join us in people skills global Twitter chat to explore managing expectations.



Managing Expectations: Image is the people skills logo.

Managing Expectations: Image by KimbManson for Kate Nasser. All rights reserved.

Image designed by: Kimb Manson Graphics Design for Kate Nasser. All rights reserved.


Managing Expectations: Why and How!

Most people have expectations of themselves and others. Is it more harm that good or more good than harm? JOIN us in #peopleskills global Twitter chat Sunday Dec. 13th as we explore this topic.

Some questions to get us thinking in advance. Actual questions will post live during the chat.

  • What is an expectation? Different from a need?
  • Where do expectations come from?
  • How do expectations get dashed?
  • How do you know when your expectations are different from reality? Are there warning signs?
  • What are the negative aspects of having expectations?
  • How have expectations helped you in your life and/or work?
  • If you could issue a decree about expectations, what would it be?
  • How can we unearth people’s expectations of us sooner than later?
  • What happens when we don’t understand customers’ expectations? How can we do this better?
  • What makes a leader not communicate their expectations? How does it make you feel?
  • How does fear of conflict affect expectations, if at all?
  • What lessons about expectations have you learned in your life?


So bring your personal perspective, your favorite beverage, and join the people skills global chat community this Sunday Dec. 13, 2015 10am ET on Twitter (hashtag: #peopleskills) to explore managing expectations.


I also invite you to continue this chat by joining the Google+ People Skills Community and the LinkedIn Group People Skills Succeed to be a part of all the people skills discussions everyday 24×7. Get your people skills community member badge here.



Shout Out of Gratitude

My gratitude to all who participate and grow the people skills global chat community on Twitter (#peopleskills), Google+, and LinkedIn. We welcome your suggestions for topics, offers to co-host, and most especially your individual insights.

Continued thanks to generous chat moderators Chantal Bechervaise, Dave Moore, Hoda Maalouf, Jandis Price and Tom Rhodes for their time and insightful contributions.






Hope you will all join People Skills Global Twitter Chat #peopleskills this Sunday Dec. 13, 2015 10am ET/7am PT / 3pm GMT to explore managing expectations.

Everyone is welcome! We have only one rule in People Skills Global Chat: Respect for all even when we disagree.







TIP: If you have never been in a Twitter chat, you may find it helpful to log on to Twubs.com or Tweetchat.com, enter hashtag #peopleskills, and sign in to your Twitter account. The venue will insert the hashtag on each of your tweets and you will see all the tweets on one screen. Other tools available are Tchat.io, Hootsuite and TweetDeck.

I am the founder and host of the chat and will be happy to answer any questions you have in advance: Email me.


Chat with you this Sun. Dec. 13, 2015 10am ET/3pm GMT in People Skills Global Chat on Twitter (#peopleskills) TOPIC: Managing Expectations.


Until then, as always, I wish you bonds of happiness and success!


From my professional experience to your success,
Kate Nasser, The People Skills Coach™

©2015 Kate Nasser, CAS, Inc. Somerville, NJ. I appreciate your sharing the link to this post on your social streams. However, if you want to re-post or republish the content of this post, please email info@katenasser.com for permission and guidelines. Thank you for respecting intellectual capital.


Kate Nasser, The People Skills Coach™, delivers coaching, consulting, training, and keynotes on leading change, employee engagement, teamwork, and delivering the ultimate customer service. She turns interaction obstacles into interpersonal success. See this site for workshop outlines, keynote footage, and customer results.

 

 

PS-EnergyBar-LogoJoin me through these social channels

Engage in people skills learning! Let’s turn interaction obstacles into business success in leadership, teamwork, and customer service experience. I invite your questions, share my experience, and welcome your wisdom.

Customer Service People Skills Timing: Sharpen Yours!

Did you think this post would be about how to deliver faster service? How to sharpen your metrics? Surprise! It isn’t. It’s about sharpening your people skills timing in customer service. What goes into it?



Customer Service People Skills Timing: Image is clock w/ different angles for numbers.

Customer Service People Skills Timing: Image fr Glenn Dettwiler via Flickr.

Image by Glenn Dettwiler via Flickr Creative Commons License.


Customer Service People Skills Timing: Strengthen Yours

  • Listening. Listening is the most important customer service skill. Listen for what customers are saying and what they aren’t saying. Listen for their sense of urgency. Listen for what they care about overall. Listen for their personality type and adapt to it. Your people skills timing will improve and so will your customer service.

  • Empathizing. Stepping outside of your own perspective and into the customers view hones your customer service timing. If you remain distant and detached, your timing will always be different from that of the customers. Empathize. It doesn’t mean you agree. It means you matter, this matters, let’s resolve it.


  • Sensing Pace. Every customer has a pace. You can tell from how they speak or write. To that end, sharpen your customer service people skills timing by catching how fast or slow the customers speak. It doesn’t always mean they are angry or happy. Some are high spirited, some are urgent, some just speak quickly, some just speak slowly. Adapt your pace to theirs and see the bonds form. Your influence gets stronger; your customer service improves.

  • Changing Your Rhythm. Customers judge your care and customer service by how well you adapt. Script readers do not impress! They sound fake and inflexible. Change your rhythm to fit the customer and the situation. It’s not difficult. If you are willing to adapt, you can do it. This is the ultimate in customer service people skills timing.



They say in life that timing is everything. Well it’s definitely true in customer service.



Connect with the customer’s vibe and they will remember and return.



What memorable customer experiences have you had?



From my professional experience to your success,
Kate Nasser, The People Skills Coach™

Related Posts:
Checklist: Are You Driving Calm Customers Away?
Customer Experience Leaders: Remove the Never Ever Rules
11 Surefire Beliefs for Superior Customer Service Experience

©2015 Kate Nasser, CAS, Inc. Somerville, NJ. I appreciate your sharing the link to this post on your social streams. However, if you want to re-post or republish the content of this post, please email info@katenasser.com for permission and guidelines. Thank you for respecting intellectual capital.


Kate Nasser, The People Skills Coach™, delivers coaching, consulting, training, and keynotes on leading change, employee engagement, teamwork, and delivering the ultimate customer service. She turns interaction obstacles into interpersonal success. See this site for workshop outlines, keynote footage, and customer results.


QuickSpot-grahpicV2

Engage in people skills learning!

Let’s turn interaction obstacles into business success in leadership, teamwork, and customer service experience.

I invite your questions, welcome your wisdom, and look forward to working with you.
~Kate Nasser, The People Skills Coach™

Words of Wisdom for Interaction: JOIN Us in People Skills Global Twitter Chat!

WHEN: Sunday Nov. 15, 2015 at 10AM ET. Hashtag: #peopleskills


Here’s a time converter to assist all of you around the globe in converting 10am EST to your local time.


Background on This Chat Topic: Words of Wisdom for Great Interactions

As we interact with others, we learn more and more about people skills. We develop words of wisdom that we can use in future interactions. What words of wisdom have you learned from your interactions? JOIN us in people skills global Twitter chat to share your wisdom.



Words of Wisdom: Image is the people skills logo.

Words of Wisdom: Image by KimbManson for Kate Nasser. All rights reserved.

Image designed by: Kimb Manson Graphics Design for Kate Nasser. All rights reserved.

Words of Wisdom for Interaction: What Are Yours?

Our people skills global Twitter chat will explore the wisdom we have each gained through years of interaction.

Some questions to get us thinking in advance. Actual questions about words of wisdom will post live during the chat.

  • How do you define wisdom?
  • What feeds/blocks wisdom?
  • How do we develop wisdom about interactions?
  • What affect does pride have on developing wisdom?
  • How are emotional intelligence and wisdom related?
  • What life experiences have given you wisdom about interacting well with others?
  • What words of wisdom will you share now about how to interact well with others?
  • OPINION: What wisdom have you gained about what not to say to others?
  • When interactions are going poorly, how do you turn them around?
  • What have others taught you about themselves that have helped you interact with others?
  • How can people skills grow our interaction wisdom?


So bring your personal perspective, your favorite beverage, and join the people skills global chat community this Sunday Nov 15, 2015 10am ET on Twitter (hashtag: #peopleskills) to discuss words of wisdom for great interactions.


I also invite you to continue this chat by joining the Google+ People Skills Community and the LinkedIn Group People Skills Succeed to be a part of all the people skills discussions everyday 24×7. Get your people skills community member badge here.



Shout Out of Gratitude

My gratitude to all who participate and grow the people skills global chat community on Twitter (#peopleskills), Google+, and LinkedIn. We welcome your suggestions for topics, offers to co-host, and most especially your individual insights.

Special thanks to generous chat moderators Chantal Bechervaise, Dave Moore, Hoda Maalouf, Jandis Price and Tom Rhodes for their time and insightful contributions.






Hope you will all join People Skills Global Twitter Chat #peopleskills this Sunday Nov. 15, 2015 10am ET/7am PT to explore words of wisdom for great interactions.

Everyone is welcome! We have only one rule in People Skills Global Chat: Respect for all even when we disagree.







TIP: If you have never been in a Twitter chat, you may find it helpful to log on to Twubs.com or Tweetchat.com, enter hashtag #peopleskills, and sign in to your Twitter account. The venue will insert the hashtag on each of your tweets and you will see all the tweets on one screen. Other tools available are Tchat.io, Hootsuite and TweetDeck.

I am the founder and host of the chat and will be happy to answer any questions you have in advance: Email me.


Chat with you this Sun. Nov. 15, 2015 10am ET in People Skills Global Chat on Twitter (#peopleskills) TOPIC: Words of Wisdom for People Skills Interaction.


Until then, as always, I wish you bonds of happiness and success!


From my professional experience to your success,
Kate Nasser, The People Skills Coach™

©2015 Kate Nasser, CAS, Inc. Somerville, NJ. I appreciate your sharing the link to this post on your social streams. However, if you want to re-post or republish the content of this post, please email info@katenasser.com for permission and guidelines. Thank you for respecting intellectual capital.


Kate Nasser, The People Skills Coach™, delivers coaching, consulting, training, and keynotes on leading change, employee engagement, teamwork, and delivering the ultimate customer service. She turns interaction obstacles into interpersonal success. See this site for workshop outlines, keynote footage, and customer results.

 

 

PS-EnergyBar-LogoJoin me through these social channels

Engage in people skills learning! Let’s turn interaction obstacles into business success in leadership, teamwork, and customer service experience. I invite your questions, share my experience, and welcome your wisdom.

The basis of teamwork is respect. When diverse people come together on a team, respect weaves the thread of positive interaction in good times and bad.


Sounds obvious and simple? It can be if all teammates act in ways before and during the bad times that will make apologies worthy of acceptance.


Here’s a checklist for teamwork respect that keep teammates connected even in bad times.


Teamwork: Making Apologies Worthy of Acceptance Image licensed from istock.com.

Image licensed from: Istock.com

Respect. The sooner and more completely all embrace diversity by showing true respect for differences, the greater the chance that teammates can accept apologies when a problem between them occurs.

Any sense of disrespect, disregard, one-upmanship, verbal bullying, sarcastic digs, or passive aggressive manipulation will cast a shadow over apologies. Even after teammates have known each other awhile they must remember the daily dose of respect to keep the threads of teamwork strong.

Checklist step: What thoughts and feelings of yours bring you to disrespect for others? Need to control, insecurity, discomfort with ambiguity, self-deception, fear of the new, extreme individual views, ignorance of cultural, gender, educational or personality differences?



Appreciation. While respect keeps the threads of interaction strong, appreciation turns those threads into a vivid painting of warm positive context. Every time you express sincere appreciation for a teammate’s talents, strengths, behaviors, and uniqueness, you increase the chance that your apology in bad times will be accepted by the others.

Checklist step: In a quiet moment, list out the names of all your teammates. If possible, put his/her picture next to each name. Write down 2 positive traits and 1 unique trait for each. Share this information in natural conversation when you witness these traits. When people are both respected and appreciated for who they are, they can also accept your sincere apologies.



Ownership. The ultimate challenge for accepting an apology is to hear the sincerity over the pain. At the very early stages of pain, clear words of ownership of the mistake shout out the immediate pain and prevent additional pain. Respect and appreciation can then filter in as teammates realize you own the impact of your behavior.

Checklist step: Which of these phrases have you slipped and used?

  • I’m sorry IF I hurt you or IF you perceived my words that way.
  • I was trying to help you; you should be grateful I cared.
  • I’m sorry BUT I was … busy, overtired, etc…
  • I didn’t mean to hurt you.
  • I’m sorry you took it the wrong way.
  • You are not an easy person to deal with but I shouldn’t have lost my temper.

Replace all these sidestepping self-protecting detours with a simple straightforward apology. Related post: The Perfect Apology and the One Word that Destroys It.



Caring. When you show respect for diversity, express appreciation for individual uniqueness, offer ownership of your gaffes and mistakes, and share empathy for others’ pain, your apologies ooze caring and have the highest chance for acceptance.

You read over and over that apologies must be sincere else they will fail. When you defend or offer an apology only when cornered, it screams insincerity. However when you consistently show respect, appreciation, ownership, and care, people can see any one slip up a forgivable human error.

Checklist step: Start each day with a self-declaration of accountability and integrity. Build your own reputation of being full of class and the “real thing”. Why? Because accountability and integrity show deep inner strength and inner strength is a heck of a billboard!




Some struggle with apologizing because they think it publicizes their weakness and faults. They think it is humiliating and diminishes potential success. However it’s important not to confuse humility with humiliation. A straightforward apology and remedy is the perfect chance to build trust and a reputation of integrity.


From my professional experience to your success,
Kate Nasser, The People Skills Coach™

Related Post:
Avoid the 8 Common Causes of People Skills Mistakes
What’s So Hot About Humility Anyway?

©2012-2015 Kate Nasser, CAS, Inc. Somerville, NJ. I appreciate your sharing the link to this post on your social streams. However, if you want to re-post or republish the content of this post, please email info@katenasser.com for permission and guidelines. Thank you for respecting intellectual capital.


Kate Nasser, The People Skills Coach™, delivers coaching, consulting, training, and keynotes on leading change, employee engagement, teamwork, and delivering the ultimate customer service. She turns interaction obstacles into interpersonal success. See this site for workshop outlines, keynote footage, and customer results.


QuickSpot-grahpicV2

Engage in people skills learning!

Let’s turn interaction obstacles into business success in leadership, teamwork, and customer service experience.

I invite your questions, welcome your wisdom, and look forward to working with you.
~Kate Nasser, The People Skills Coach™

Building Trust: JOIN us in #Peopleskills chat

WHEN: Sunday Nov. 8, 2015 at 10AM ET. Hashtag: #peopleskills


Here’s a time converter to assist all of you around the globe in converting 10am ET to your local time.


Background on This Chat Topic: Building Trust

Trust binds people together and makes most human endeavors possible. The question is how do you develop and build trust? Does it just happen over time? Is it a gut feeling? Or is there even more to it? JOIN us this Sunday in People Skills global Twitter chat to explore this very human topic.

For this chat, Dave Moore, creator of HPT-Transformation and people skills community moderator is guest host in my absence. HPT (Human Potential Technology) is concerned with transforming the context in which one views and experiences life. Trust is certainly a part of that! HPT does not change what one knows; it transforms the way in which one knows.”

Building Trust: Image is the people skills logo.

Building Trust: Image by KimbManson for Kate Nasser. All rights reserved.

Image designed by: Kimb Manson Graphics Design for Kate Nasser. All rights reserved.


Building Trust: Why and How

How do you know you can trust others? JOIN us in #Peopleskills global Twitter chat Nov. 8th 10amET to explore this important human topic.

Some questions that come to mind about building trust:

  • Why is trust important/unimportant? Pls. explain.
  • When have you found it easy to trust others? Why?
  • What makes you trust or mistrust others?
  • When have you been surprised by someone’s trust in you?
  • What if any are the common steps to building trust?
  • How are expectations and self-image related to building trust?
  • They say it takes time to trust others. Has it ever happened instantaneously for you? When/why?
  • Opinion: Do different generations develop trust differently? Pls. expl.
  • How do people skills affect trust?



These are just some questions to get us thinking about building trust before we begin the people skills chat this Sunday. Actual questions will post live during the chat.

So bring your personal perspective, your favorite beverage, and join guest host Dave Moore, and the people skills global chat community this Sunday Nov. 8, 2015 on Twitter (hashtag: #peopleskills) to explore building trust.


I also invite you to continue this chat by joining the Google+ People Skills Community and the LinkedIn Group People Skills Succeed to be a part of all the people skills discussions everyday 24×7. Get your people skills community member badge here.



Shout Outs of Gratitude

Continued thanks to generous people skills community moderators Chantal Bechervaise, Dave Moore, Hoda Maalouf, Jandis Price, and Tom Rhodes for their time, generosity, insight, and contributions.

My gratitude to all who participate and grow the people skills global chat community on Twitter (#peopleskills), Google+, and LinkedIn. We welcome your suggestions for topics, offers to co-host, and most especially your individual insights.






Hope you will all join People Skills Global Chat on Twitter #peopleskills this Sunday Nov. 8, 2015 10am ET/7am PT to explore building trust.

Everyone is welcome! We have only one rule in People Skills Global Chat: Respect for all even when we disagree.





TIP: If you have never been in a Twitter chat, you may find it helpful to log on to Twubs.com or Tweetchat.com, enter hashtag #peopleskills, and sign in to your Twitter account. The venue will insert the hashtag on each of your tweets and you will see all the tweets on one screen. Other tools available are Tchat.io, Hootsuite and TweetDeck.

I am the founder and host of the chat and will be happy to answer any questions you have in advance: Email me.


Chat with you this Sun. Nov. 8, 2015 10am ET in People Skills Global Chat on Twitter (#peopleskills) TOPIC: Building Trust.

From my professional experience to your success,
Kate Nasser, The People Skills Coach™

©2015 Kate Nasser, CAS, Inc. Somerville, NJ. I appreciate your sharing the link to this post on your social streams. However, if you want to re-post or republish the content of this post, please email info@katenasser.com for permission and guidelines. Thank you for respecting intellectual capital.


Kate Nasser, The People Skills Coach™, delivers coaching, consulting, training, and keynotes on leading change, employee engagement, teamwork, and delivering the ultimate customer service. She turns interaction obstacles into interpersonal success. See this site for workshop outlines, keynote footage, and customer results.

 

 

PS-EnergyBar-LogoJoin me through these social channels

Engage in people skills learning! Let’s turn interaction obstacles into business success in leadership, teamwork, and customer service experience. I invite your questions, share my experience, and welcome your wisdom.

Perfectionism Effects: JOIN Us in People Skills Global Twitter Chat!

WHEN: Sunday Nov. 1st, 2015 at 10AM ET. Hashtag: #peopleskills


Here’s a time converter to assist all of you around the globe in converting 10am EST to your local time. FYI: USA switches from daylight savings time to standard time Sunday morning Nov. 1st.


Background on This Chat Topic: Perfectionism Effects on Others

Professional and personal relationships must handle and survive many tough moments. Some people include perfectionism as a cause of some of those difficult interactions. Therefore, our people skills global Twitter chat will explore how perfectionism affects others.



Perfectionism Effects: Image is the people skills logo.

How Perfectionism Effects Others: Image by KimbManson for Kate Nasser. All rights reserved.

Image designed by: Kimb Manson Graphics Design for Kate Nasser. All rights reserved.

How Perfectionism Affects Others

Have you ever worked with or lived with a perfectionist? What was it like? Was it a positive or negative experience? Join us in People Skills global Twitter chat to explore how perfectionism affects others.

Some questions to get us thinking in advance. Actual questions about perfectionism will post live during the chat.

  • How do you define perfectionism?
  • Does perfection actually exist? Or is it an illusion?
  • What is the difference between excellence and perfectionism?
  • Where does perfectionism come from?
  • What behaviors typify perfectionism?
  • Fear, mistrust, insecurity: Are they the causes or effects of perfectionism?
  • What does perfectionism do for/to perfectionists?
  • What happens when leaders are perfectionists?
  • How does perfectionists affect others?
  • How can people skills help perfectionists?


So bring your personal perspective, your favorite beverage, and join the people skills global chat community this Sunday Nov 1st, 2015 10am ET on Twitter (hashtag: #peopleskills) to discuss how perfectionism affects others.


I also invite you to continue this chat by joining the Google+ People Skills Community and the LinkedIn Group People Skills Succeed to be a part of all the people skills discussions everyday 24×7. Get your people skills community member badge here.



Shout Out of Gratitude

My gratitude to all who participate and grow the people skills global chat community on Twitter (#peopleskills), Google+, and LinkedIn. We welcome your suggestions for topics, offers to co-host, and most especially your individual insights.

Special thanks to generous chat moderators Chantal Bechervaise, Dave Moore, Hoda Maalouf, Jandis Price and Tom Rhodes for their time and insightful contributions.






Hope you will all join People Skills Global Twitter Chat #peopleskills this Sunday Nov. 1, 2015 10am ET/7am PT to explore perfectionism effects.

Everyone is welcome! We have only one rule in People Skills Global Chat: Respect for all even when we disagree.







TIP: If you have never been in a Twitter chat, you may find it helpful to log on to Twubs.com or Tweetchat.com, enter hashtag #peopleskills, and sign in to your Twitter account. The venue will insert the hashtag on each of your tweets and you will see all the tweets on one screen. Other tools available are Tchat.io, Hootsuite and TweetDeck.

I am the founder and host of the chat and will be happy to answer any questions you have in advance: Email me.


Chat with you this Sun. Nov. 1, 2015 10am ET in People Skills Global Chat on Twitter (#peopleskills) TOPIC: Perfectionism Effects.


Until then, as always, I wish you bonds of happiness and success!


From my professional experience to your success,
Kate Nasser, The People Skills Coach™

©2015 Kate Nasser, CAS, Inc. Somerville, NJ. I appreciate your sharing the link to this post on your social streams. However, if you want to re-post or republish the content of this post, please email info@katenasser.com for permission and guidelines. Thank you for respecting intellectual capital.


Kate Nasser, The People Skills Coach™, delivers coaching, consulting, training, and keynotes on leading change, employee engagement, teamwork, and delivering the ultimate customer service. She turns interaction obstacles into interpersonal success. See this site for workshop outlines, keynote footage, and customer results.

 

 

PS-EnergyBar-LogoJoin me through these social channels

Engage in people skills learning! Let’s turn interaction obstacles into business success in leadership, teamwork, and customer service experience. I invite your questions, share my experience, and welcome your wisdom.

People Leadership: Changes to Make Now to Lead People Better!



People Leadership: Image says Do the Right Thing

People Leadership: Things to Do Today to Lead Better Leader.

Grateful to MarshillTop for image.

People Leadership: Changes to Make Now to Lead Better Tomorrow!


  1. Identify and validate your assumptions in every interaction. Assumptions can kill people leadership. They lead to inaccurate inferences and decisions especially about people. This creates resentment and mistrust.

  2. Lead through bonds — not authority. People work with those they like and trust. Get to know your teams & let them get to know you.

  3. Learn from your mistakes & promise to improve. You become a model for continuous improvement and a culture of learning.

  4. Recognize, honor, and celebrate people’s talents. You ignite more contribution and commitment when you highlight people’s strengths!


  5. Develop loads of self-awareness. Self-aware leaders regulate their extremes and prevent blaming and dumping on their employees.

  6. Put the we go before your own ego. Generosity and humility are key to leading people well. It quickly builds tremendous trust and respect!

  7. Courageously address necessary conversations. Unaddressed performance issues, teamwork problems, and organizational issues, leave team members wondering why you are the leader. Step out of the shadows, out of your comfort zone, and lead.

  8. Create calm in a storm without telling others to calm down. A great leader’s presence is like a port in a storm. It shores others up. It doesn’t tear others down. It doesn’t patronize or demean others for needing support.

  9. Develop your inspirational skills. Many new leaders don’t believe they are inspirational. I see this especially with technical leaders. Truth is that inspiring others is a skill you can learn and must develop. Start with understanding what inspires your specific employees.

  10. Reach out to learn what your employees think is great leadership. Ask them to complete this sentence: “I love it when leaders _______________. It’s a fun activity to do in a staff meeting. It’s easy to answer. It builds tremendous connection.


People leadership is not a reward for your years of service. People leadership is a call to serve others. It is a call to know yourself, stretch yourself, improve yourself, and give of yourself.


Ask yourself: Why do you want to serve?



Ask others: What do they expect of you?



I ask you: What would you add to the list above?



From my professional experience to your success,
Kate Nasser, The People Skills Coach™

Related Post:
People Leadership: Are You Unknowingly Showing Discomfort With Diversity?

©2015 Kate Nasser, CAS, Inc. Somerville, NJ. I appreciate your sharing the link to this post on your social streams. However, if you want to re-post or republish the content of this post, please email info@katenasser.com for permission and guidelines. Thank you for respecting intellectual capital.


Kate Nasser, The People Skills Coach™, delivers coaching, consulting, training, and keynotes on leading change, employee engagement, teamwork, and delivering the ultimate customer service. She turns interaction obstacles into interpersonal success. See this site for workshop outlines, keynote footage, and customer results.


QuickSpot-grahpicV2

Engage in people skills learning!

Let’s turn interaction obstacles into business success in leadership, teamwork, and customer service experience.

I invite your questions, welcome your wisdom, and look forward to working with you.
~Kate Nasser, The People Skills Coach™

Experienced Leaders: In Your Greatness What Can You Still Discover?


Experienced Leaders: Image is gold flashlight.

Experienced Leaders: What Can You Still Discover? Image by David DeHetre via Flickr.

Grateful for image by David DeHetre via Flickr Creative Commons License.


Great Experienced Leaders Never Stop Learning!

Great experienced leaders are insatiably curious and ignite this appetite in those they lead. They don’t become complacent, jaded, or trapped in know-it-all mindset.

Here are 33 things experienced leaders can still discover! Please add your ideas to the list in the comments section below.

  1. New vistas to lead

  2. New people to inspire

  3. New networks to develop

  4. New markets to open

  5. New technology to explore


  6. Deeper insights on what employees need

  7. Keener awareness of their own assumptions

  8. Sharper view of their own blind spots

  9. Stronger embrace of diversity

  10. Better engagement of employees


  11. More effective empowerment

  12. More comfort with time off

  13. More acceptance of what can’t change

  14. More courage to change the things they can

  15. More wisdom to know the difference – Crediting: The Serenity Prayer for these last three points.



  16. Experienced leaders continue to discover …

  17. Knowledge they never had

  18. Knowledge they didn’t know they needed

  19. Knowledge they thought they mastered but didn’t

  20. Knowledge their employees developed on their own

  21. Knowledge that upends everything and challenges the status quo


  22. People skills that build bonds of success

  23. People skills that enhance teamwork

  24. People skills that magnify collaboration

  25. People skills that strengthen problem solving

  26. People skills that prevent bullying


  27. How to help others work through difficult moments

  28. How to communicate honestly without being brutally blunt

  29. How to increase their emotional intelligence

  30. How to improve their intercultural awareness

  31. How to build trust more effectively

  32. How to ignite greatness without leaving scars

  33. How to be strong not harsh

  34. How to be respected and well-liked



Which of these have the greatest impact on employees?



Which of these speak to you the most?



What will you add to this list of what experienced leaders can still discover?



From my professional experience to your success,
Kate Nasser, The People Skills Coach™

©2015 Kate Nasser, CAS, Inc. Somerville, NJ. I appreciate your sharing the link to this post on your social streams. However, if you want to re-post or republish the content of this post, please email info@katenasser.com for permission and guidelines. Thank you for respecting intellectual capital.


Kate Nasser, The People Skills Coach™, delivers coaching, consulting, training, and keynotes on leading change, employee engagement, teamwork, and delivering the ultimate customer service. She turns interaction obstacles into interpersonal success. See this site for workshop outlines, keynote footage, and customer results.


QuickSpot-grahpicV2

Engage in people skills learning!

Let’s turn interaction obstacles into business success in leadership, teamwork, and customer service experience.

I invite your questions, welcome your wisdom, and look forward to working with you.
~Kate Nasser, The People Skills Coach™

Customer Service Transparency: Trust Without the Fine Print

What customer service finger print do you want to leave behind after each customer interaction? Does your list include any of these?

  • Shadiness, doubt, mistrust
  • Selfishness, one-sided, controlling
  • Slick, fast-talking, slimy

If your customer service approach includes fine print, your brand’s finger print certainly could be!



Customer Service Transparency: Image is finger under magnifying glass.

Customer Service Transparency: Remove Fine Print. Image by Angela Prosper via Flickr.

Image by Angela Prosper via Flickr Creative Commons License.


Customer Service Transparency: Just How Valuable Is It?

Consider weight loss company Roca Labs who purportedly uses fine print agreements to stop customers from sharing negative reviews. CBS News reports that the Federal Trade Commission (FTC) is now suing Roca labs.

All of this begs the question: Why hide things in fine print from customers? Why would any company not declare its brand’s terms openly and clearly? Is it because they fear customers won’t agree to the terms if they understand them? The answer to that speaks volumes about the lack of customer service transparency of those companies.

Fine print has no place in sales or customer service. Show integrity and make your terms and expectations clear. Remove the shadow of the fine print and build trust.



Let customer service transparency be your brand’s finger print. It impresses with integrity. It builds trust and that is priceless!



From my professional experience to your success,
Kate Nasser, The People Skills Coach™

©2015 Kate Nasser, CAS, Inc. Somerville, NJ. I appreciate your sharing the link to this post on your social streams. However, if you want to re-post or republish the content of this post, please email info@katenasser.com for permission and guidelines. Thank you for respecting intellectual capital.


Kate Nasser, The People Skills Coach™, delivers coaching, consulting, training, and keynotes on leading change, employee engagement, teamwork, and delivering the ultimate customer service. She turns interaction obstacles into interpersonal success. See this site for workshop outlines, keynote footage, and customer results.

QuickSpot-grahpicV2

Engage in people skills learning!

Let’s turn interaction obstacles into business success in leadership, teamwork, and customer service experience.

I invite your questions, welcome your wisdom, and look forward to working with you.
~Kate Nasser, The People Skills Coach™

JOIN #Peopleskills global chat to discuss: Peace Making vs. Peace Breaking.


WHEN: Sunday Sept. 20, 2015 at 10AM EDT on Twitter. Hashtag: #peopleskills


Background on This Chat Topic: Peace Making vs. Peace Breaking

Sometimes we make assumptions about peace. We assume everyone wants it and will work toward it. Yet world events, workplace dynamics, and social commentary drive us to challenge our assumptions and discuss peace more thoroughly. Please JOIN us Sunday Sept 20, 2015 10amEDT to lend your views to this universal topic.


My co-host for this chat on peace making vs. peace breaking is Chery Gegelman. Chery Gegelman, President of Giana Consulting, was a frustrated visionary that learned an important lesson — lead change from the middle and the edge of organizations. Read her blog posts at Consult Giana.



Peace Making: Image is People skills logo

Peace Making vs. Peace Breaking: Image by KimbManson for Kate Nasser. All rights reserved.

Image designed by: Kimb Manson Graphics Design for Kate Nasser. All rights reserved.

Peace Making vs. Peace Breaking

JOIN us in #Peopleskills global Twitter chat to explore peace making vs. peace breaking.

Here are some questions to get us thinking in advance. Actual questions will post live during the chat.

  • How do you define peace and what does it mean to you?
  • Have you ever met someone who didn’t want/like peace? What did you see?
  • What drives some people to always seek peace?
  • When in your life have you felt most peaceful with others?
  • What creates peace?
  • How do life events break peace apart? Why?
  • How do personal or societal values affect peace?
  • What behaviors and people skills create peace?
  • In your work setting, is peace promoted or seen as irrelevant or weakness? Pls. explain.
  • How can peace makers and peace breakers get along? Or is that impossible?
  • What would bring you to break a peace?
  • Who do you think are today’s peace makers in the world?
  • What advice would you give to world leaders today about peace?


So bring your personal perspective, your favorite beverage, and join the people skills global chat community this Sunday Sept. 20 2015 10am EDT in Twitter (hashtag: #peopleskills) to discuss peace making vs. peace breaking.


I also invite you to continue this chat by joining the Google+ People Skills Community and the LinkedIn Group People Skills Succeed to be a part of all the people skills discussions everyday 24×7. Get your people skills community member badge here.



Shout Out of Gratitude

My gratitude to all who participate and grow the people skills global chat community on Twitter (#peopleskills), Google+, and LinkedIn. We welcome your suggestions for topics, offers to co-host, and most especially your individual insights.

Special thanks to this week’s co-host Chery Gegelman and generous chat moderators Dave Moore, Jandis Price, Chantal Bechervaise, Hoda Maalouf, and Tom Rhodes for their time and insightful contributions.





Hope you will all join People Skills Global Chat on Twitter #peopleskills this Sunday Sept. 20, 2015 10am EDT/7am PDT to explore peace making vs. peace breaking.

Everyone is welcome! We have only one rule in People Skills Global Chat: Respect for all even when we disagree.






TIP: If you have never been in a Twitter chat, you may find it helpful to log on to Twubs.com or Tweetchat.com, enter hashtag #peopleskills, and sign in to your Twitter account. The venue will insert the hashtag on each of your tweets and you will see all the tweets on one screen. Other tools available are Tchat.io, Hootsuite and TweetDeck.

I am the founder and host of the chat and will be happy to answer any questions you have in advance: Email me.


Chat with you this Sun. Sept. 20, 2015 10am EDT in People Skills Global Chat on Twitter (#peopleskills) TOPIC: Peace Making vs. Peace Breaking.


Until then, as always, I wish you bonds of happiness and success!


From my professional experience to your success,
Kate Nasser, The People Skills Coach™

©2015 Kate Nasser, CAS, Inc. Somerville, NJ. I appreciate your sharing the link to this post on your social streams. However, if you want to re-post or republish the content of this post, please email info@katenasser.com for permission and guidelines. Thank you for respecting intellectual capital.


Kate Nasser, The People Skills Coach™, delivers coaching, consulting, training, and keynotes on leading change, employee engagement, teamwork, and delivering the ultimate customer service. She turns interaction obstacles into interpersonal success. See this site for workshop outlines, keynote footage, and customer results.

 

 

PS-EnergyBar-LogoJoin me through these social channels

Engage in people skills learning! Let’s turn interaction obstacles into business success in leadership, teamwork, and customer service experience. I invite your questions, share my experience, and welcome your wisdom.

Leadership Bias: Do You Welcome Differences or Shut Them Out?

Leaders, do you welcome and embrace diversity? Do you truly include diverse people and ideas? Yes? Are you sure? Would your employees say you do? Do you words and actions support your answer?



Leadership Bias: Image is a closed door w/ sign that says no admittance without pass from office.

Leadership Bias: How you show your discomfort w/ diversity. Image by Brent Ozar.

Image by Brent Ozar via Flickr Creative Commons License.


Leadership Bias: Are You Showing Discomfort w/ Diversity?

Comfort with similarity is very powerful. No matter how much you believe in diversity, your comfort may be swaying you to exclude who and what are different.

Here’s a self-awareness checklist:

  1. Do you hire employees that are just like you or just like the ones you already have? Many leaders have learned to hire people different from them. However they hire only one type of employee thinking that teamwork will be better. This is leadership bias in action. Diverse team members may take a bit longer to gel yet they can meet unforeseen challenges better with their broader views and talents.

  2. Do you grow impatient with people whose personality type is very different from yours? Do you sideline them and avoid interaction? There’s no need to live this leadership bias. You can learn to easily interact with any personality type!

  3. Do you actively seek others’ views or always state yours first? If you speak and tell your thoughts far more than you ask for others’ ideas, you may be seen as as having a leadership bias for your own ideas.

  4. Do you react defensively and dig in your heels when people disagree with you? Anyone can have a moment of defensiveness. However if you do this frequently, people may think you have leadership bias against differing views.

  5. Do you speak in absolutes and generalizations? They are rarely true and tend to mislabel people and situations. It screams out closed-minded and biased.

  6. Do you sometimes make decisions on employee capabilities based on your assumptions? She may not be strong enough to handle this … or He may not have the sensitivity to handle this customer …. Your leadership bias against doing things differently may be controlling your decisions.

  7. Do you stick to your inner circle or let others in? Leaders and organizations with an inner circle and a closed door for new ideas are more likely to exclude diverse people and ideas. It’s a leadership bias that has threatened to sink even the biggest companies like IBM. Lou Gerstner was the first non-IBM CEO and he had to break through the layers of inner circle thinking to stop IBM from hitting the skids.

  8. Do you find yourself saying this is how we do it here? What message does that send to employees? They may see it as your discomfort with diverse ideas vs. organizational culture. Having an organizational culture is a good thing. Having a culture that’s a brick wall to diverse thinking is not.

  9. Do you overlook damaging cliques and mislabel them as tight friendships? Leaders have an obligation to prevent or reverse hostile workplaces that shut out and isolate diverse people. If you do nothing, those who are shut out may see you as enabling the hostility. They believe that your leadership bias against diversity causes your lack of appropriate action.

If you find yourself saying yes to a few of these items, do not despair. You can change your behavior and build more comfort with diversity:

  • When you find yourself resisting, ask more questions. You will discover that what seems radically different actually has common ground.
  • List out your assumptions and fears. Then try to disprove them. Gather data and examples that show a clearer and more complete picture.
  • Look around and see how and where diverse people are working together. See their success!



There is one way to increase your comfort with diversity — gather knowledge and experiences that change your beliefs.




What discomfort with diversity have you witnessed?



What actions turned discomfort into comfort?



From my professional experience to your success,
Kate Nasser, The People Skills Coach™

Related Posts:
People Skills: Do You Push People Away or Welcome Them In?
Reverse a Hostile Workplace: Purge These Toxic Beliefs
Change Leadership Beliefs or You’ll Change Nothing

©2015 Kate Nasser, CAS, Inc. Somerville, NJ. I appreciate your sharing the link to this post on your social streams. However, if you want to re-post or republish the content of this post, please email info@katenasser.com for permission and guidelines. Thank you for respecting intellectual capital.


Kate Nasser, The People Skills Coach™, delivers coaching, consulting, training, and keynotes on leading change, employee engagement, teamwork, and delivering the ultimate customer service. She turns interaction obstacles into interpersonal success. See this site for workshop outlines, keynote footage, and customer results.


QuickSpot-grahpicV2

Engage in people skills learning!

Let’s turn interaction obstacles into business success in leadership, teamwork, and customer service experience.

I invite your questions, welcome your wisdom, and look forward to working with you.
~Kate Nasser, The People Skills Coach™

Engagement Currency: Why Do Your Employees Work?

Great leaders and managers know that to engage employees for maximum success they must get to know them. They find out why their employees work! They don’t assume the answer is money. They learn what makes the employees tick and turn that into relationship engagement currency.



Engagement Currency: Image is diverse employees.

Engagement Currency: Do You Really Know Why Your Employees Work? Image by Quinn Dombrowski via Flickr.

Image by Quinn Dombrowski via Flickr Creative Commons License.

Engagement Currency: Why Do Your Employees Work?


On this Labor Day honoring workers, it’s appropriate to ask employees why they work. To go beyond the obvious answer, ask them …

  • What do you get out of work? What would you like to get out of work?

  • What inspires you in everyday life? How much does work currently inspire you? Their answers build up your engagement currency.

  • Beyond the paycheck, why do you work? Achievement? Growth? Self-fulfillment? Helping others? Living a purpose? Creating and innovating? Listen very carefully to their answers. It is a map to engaging them for maximum success. It is a guide to facilitating teamwork. It tells you what type of recognition and appreciation they want. It even shows you how to help them resolve conflicts and stay productive.

Don’t be one of those leaders or managers with no engagement currency. Ask your employees about their motivation for work. Gallup research reports that millennials and Gen X cite opportunities to learn and grow as a significant factor in their decision to work for you. Go even further than that. Find out why your employees work. Find out what inspires them.



Build engagement currency through listening, understanding, and relationships with your employees. Understand what makes them tick and you open a whole new dialogue of engagement and mega success for your business.



Why do you work? What do you get out of it?



From my professional experience to your success,
Kate Nasser, The People Skills Coach™

Related Posts
Leadership Emotion Radar: 12 Employee Emotions to Honor & Engage
Leadership Engagement: How to Reach Employees Not Preach to Them
Employee Appreciation Ideas That Wow Them
18 Things Respected Well-Liked Leaders Consistently Do

©2015 Kate Nasser, CAS, Inc. Somerville, NJ. I appreciate your sharing the link to this post on your social streams. However, if you want to re-post or republish the content of this post, please email info@katenasser.com for permission and guidelines. Thank you for respecting intellectual capital.


Kate Nasser, The People Skills Coach™, delivers coaching, consulting, training, and keynotes on leading change, employee engagement, teamwork, and delivering the ultimate customer service. She turns interaction obstacles into interpersonal success. See this site for workshop outlines, keynote footage, and customer results.


QuickSpot-grahpicV2

Engage in people skills learning!

Let’s turn interaction obstacles into business success in leadership, teamwork, and customer service experience.

I invite your questions, welcome your wisdom, and look forward to working with you.
~Kate Nasser, The People Skills Coach™

Mega Innovation w/Employee Morale is our People Skills Global Chat Topic

WHEN: Sunday Aug 23, 2015 at 10AM EDT on Twitter. Hashtag: #peopleskills

Background on This Chat Topic: Mega Innovation w/ Employee Morale

With the Amazon.com workplace in the news, I am compelled to have our people skills global Twitter chat discuss: “Can you have mega innovation and success with great employee morale?” Some say it’s the only way. Others claim that it is an either/or. Please JOIN us Sunday Aug. 23, 2015 10amEDT in people skills global Twitter chat to share your insights and experience on mega innovation and employee morale.

Mega Innovation w/ Employee Morale: Image is People skills logo

Mega Innovation w/ Employee Morale: Image by KimbManson for Kate Nasser. All rights reserved.

Image designed by: Kimb Manson Graphics Design for Kate Nasser. All rights reserved.

Mega Innovation & Employee Morale – Exciting or Challenging?

JOIN us in #Peopleskills global Twitter chat to explore whether workplaces can be highly innovative and competitive AND have great employee morale.

Here are some questions to get us thinking in advance. Actual questions will post live during the chat.

  • How do you define employee morale?
  • What creates and affects employee morale?
  • Picture a highly innovation workplace culture. What do you see?
  • Innovation and employee morale are _____________.
  • If you had a choice between working in highly competitive/innovative environment or somewhere else, which would you choose and why?
  • Does innovation require criticism that degrades employee morale? Pls. explain.
  • How do emotional intelligence and innovation relate if at all?
  • How can everyone disagree for innovation without hurting each other and workplace morale?
  • What are some positive phrases to use when disagreeing in creative moments?
  • What leadership actions/behaviors impact innovation and employee morale?
  • What role do people skills play in balancing innovation and employee morale if at all?

So bring your personal perspective, your favorite beverage, and join the people skills global chat community this Sunday Aug. 23 2015 10am EDT in Twitter (hashtag: #peopleskills) about mega innovation and employee morale.

I also invite you to continue this chat by joining the Google+ People Skills Community and the LinkedIn Group People Skills Succeed to be a part of all the people skills discussions everyday 24×7. Get your people skills community member badge here.

Shout Out of Gratitude

My gratitude to all who participate and grow the people skills global chat community on Twitter (#peopleskills), Google+, and LinkedIn. We welcome your suggestions for topics, offers to co-host, and most especially your individual insights.

Special thanks generous chat moderators Dave Moore, Jandis Price, Chantal Bechervaise, Hoda Maalouf, and Tom Rhodes for their time and insightful contributions.





Hope you will all join People Skills Global Chat on Twitter #peopleskills this Sunday Aug. 23, 2015 10am EDT/7am PDT to discuss mega innovation and employee morale.

Everyone is welcome! We have only one rule in People Skills Global Chat: Respect for all even when we disagree.





TIP: If you have never been in a Twitter chat, you may find it helpful to log on to Twubs.com or Tweetchat.com, enter hashtag #peopleskills, and sign in to your Twitter account. The venue will insert the hashtag on each of your tweets and you will see all the tweets on one screen. Other tools available are Tchat.io, Hootsuite and TweetDeck.

I am the founder and host of the chat and will be happy to answer any questions you have in advance: Email me.

Chat with you this Sun. Aug. 23, 2015 10am EDT in People Skills Global Chat on Twitter (#peopleskills) TOPIC: Mega Innovation and Employee Morale.

Until then, as always, I wish you bonds of happiness and success!

From my professional experience to your success,
Kate Nasser, The People Skills Coach™

©2015 Kate Nasser, CAS, Inc. Somerville, NJ. I appreciate your sharing the link to this post on your social streams. However, if you want to re-post or republish the content of this post, please email info@katenasser.com for permission and guidelines. Thank you for respecting intellectual capital.


Kate Nasser, The People Skills Coach™, delivers coaching, consulting, training, and keynotes on leading change, employee engagement, teamwork, and delivering the ultimate customer service. She turns interaction obstacles into interpersonal success. See this site for workshop outlines, keynote footage, and customer results.

 

 

PS-EnergyBar-LogoJoin me through these social channels

Engage in people skills learning! Let’s turn interaction obstacles into business success in leadership, teamwork, and customer service experience. I invite your questions, share my experience, and welcome your wisdom.

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