trust

Second Chances Is Our People Skills Global Twitter Chat Topic.

WHEN: Sunday June 7, 2015 at 10AM EDT. Hashtag: #peopleskills


Background on This Chat Topic: Second Chances

Mistakes happen. Disagreements arise. At work and in life, what brings people together or keeps them apart again after difficulties? JOIN us Sunday June 7, 2015 as we explore second chances.



Second Chances: Image is People skills logo

Second Chances: Image by KimbManson for Kate Nasser. All rights reserved.

Image designed by: Kimb Manson Graphics Design for Kate Nasser. All rights reserved.


Second Chances – When, Why, and How?

If life is learning, what makes the idea of second chances so hard to embrace? Is it mostly about trust? Does it take courage to give someone a second chance? JOIN us in this #peopleskills global Twitter chat to explore the dynamics of second chances in your professional and personal life.

Some questions to get us thinking in advance. Actual questions will post live during the chat.

  • What feelings does the phrase ‘second chance’ evoke in you?
  • Should there be a limit on how many chances we give people?
  • In what conditions would you not offer someone a second chance? Why?
  • What stops us from giving people a second chance?
  • How is trust related to second chances?
  • If you give someone a second chance and they fail you again, how do you feel and how do you deal with it?
  • Where or when were you grateful to get a second chance?
  • How does it benefit a business to give employees a second chance at success?
  • Does giving someone a second chance paint you as a fool? Why/why not?
  • How can people skills minimize the risks we feel in giving someone a second chance?


So bring your personal perspective, your favorite beverage, and join the people skills global chat community this Sunday June 7, 2015 10am EDT on Twitter (hashtag: #peopleskills) to explore second chances.


I also invite you to continue this chat by joining the Google+ People Skills Community and the LinkedIn Group People Skills Succeed to be a part of all the people skills discussions everyday 24×7. Get your people skills community member badge here.



Shout Out of Gratitude

My gratitude to all who participate and grow the people skills global chat community on Twitter (#peopleskills), Google+, and LinkedIn. We welcome your suggestions for topics, offers to co-host, and most especially your individual insights.

Special thanks to generous chat moderators Dave Moore, Hoda Maalouf, Tracy Shroyer, Jandis Price, Chantal Bechervaise and Tom Rhodes for their time and insightful contributions.






Hope you will all join People Skills Global Chat on Twitter #peopleskills this Sunday June 7, 2015 10am EDT/7am PDT to explore the dynamics of second chances.

Everyone is welcome! We have only one rule in People Skills Global Chat: Respect for all even when we disagree.







TIP: If you have never been in a Twitter chat, you may find it helpful to log on to Twubs.com or Tweetchat.com, enter hashtag #peopleskills, and sign in to your Twitter account. The venue will insert the hashtag on each of your tweets and you will see all the tweets on one screen. Other tools available are Tchat.io, Hootsuite and TweetDeck.

I am the founder and host of the chat and will be happy to answer any questions you have in advance: Email me.


Chat with you this Sun. June 7th, 2015 10am EDT in People Skills Global Chat on Twitter (#peopleskills) TOPIC: Second Chances.


Until then, as always, I wish you bonds of happiness and success!

From my professional experience to your success,
Kate Nasser, The People Skills Coach™

©2015 Kate Nasser, CAS, Inc. Somerville, NJ. I appreciate your sharing the link to this post on your social streams. However, if you want to re-post or republish the content of this post, please email info@katenasser.com for permission and guidelines. Thank you for respecting intellectual capital.


Kate Nasser, The People Skills Coach™, delivers coaching, consulting, training, and keynotes on leading change, employee engagement, teamwork, and delivering the ultimate customer service. She turns interaction obstacles into interpersonal success. See this site for workshop outlines, keynote footage, and customer results.

 

 

PS-EnergyBar-LogoJoin me through these social channels

Engage in people skills learning! Let’s turn interaction obstacles into business success in leadership, teamwork, and customer service experience. I invite your questions, share my experience, and welcome your wisdom.

Love and Honor is our People Skills Global Twitter Chat Topic.

WHEN: Sunday May 24, 2015 at 10AM EDT. Hashtag: #peopleskills


Background on This Chat Topic: Love and Honor

Love and honor seem connected. Are they? Do they conflict at all? or Do we fear how much they are connected? JOIN us Sunday May 24th, 2015, Memorial Day weekend, as we explore love and honor.



Love and Honor: Image is People skills logo

Love and Honor: Image by KimbManson for Kate Nasser. All rights reserved.

Image designed by: Kimb Manson Graphics Design for Kate Nasser. All rights reserved.


Love and Honor – A Deeper View

Love and honor are powerful emotions and momentous people skills. They have implications for our businesses, our careers, and our lives. The question is — Why? Where do they get their strength and power? Do they every conflict or are they naturally connected? JOIN us in this #peopleskills global Twitter chat to dig deeper on this topic.

Some questions to get us thinking in advance. Actual questions will post live during the chat.

  • What is honor?
  • How do values, society, and culture affect who/what we honor?
  • How are love and honor connected if at all?
  • Why are love and honor so powerful?
  • What brings people to feel love for others?
  • When are we most likely to express love to others?
  • Can honoring your own values stop you from loving others?
  • How do people skills affect our ability to love and honor others?
  • Should leaders and business love and honor their employees? Y/N/ Why/Why not? Pls. explain.
  • Is ‘honor’ something a person must earn?
  • How can we honor ourselves and is it important?
  • Whom would you like to honor today and why?


So bring your personal perspective, your favorite beverage, and join the people skills global chat community this Sunday May 24th , 2015 10am EDT on Twitter (hashtag: #peopleskills) to explore love and honor.


I also invite you to continue this chat by joining the Google+ People Skills Community and the LinkedIn Group People Skills Succeed to be a part of all the people skills discussions everyday 24×7. Get your people skills community member badge here.



Shout Out of Gratitude

My gratitude to all who participate and grow the people skills global chat community on Twitter (#peopleskills), Google+, and LinkedIn. We welcome your suggestions for topics, offers to co-host, and most especially your individual insights.

Special thanks to generous chat moderators Dave Moore, Hoda Maalouf, Tracy Shroyer, Jandis Price, Chantal Bechervaise and Tom Rhodes for their time and insightful contributions.






Hope you will all join People Skills Global Chat on Twitter #peopleskills this Sunday May 24th, 2015 10am EDT/7am PDT to explore love and honor.

Everyone is welcome! We have only one rule in People Skills Global Chat: Respect for all even when we disagree.







TIP: If you have never been in a Twitter chat, you may find it helpful to log on to Twubs.com or Tweetchat.com, enter hashtag #peopleskills, and sign in to your Twitter account. The venue will insert the hashtag on each of your tweets and you will see all the tweets on one screen. Other tools available are Tchat.io, Hootsuite and TweetDeck.

I am the founder and host of the chat and will be happy to answer any questions you have in advance: Email me.


Chat with you this Sun. May 24th, 2015 10am EDT in People Skills Global Chat on Twitter (#peopleskills) TOPIC: Love and Honor.


Until then, as always, I wish you bonds of happiness and success!


From my professional experience to your success,
Kate Nasser, The People Skills Coach™

©2015 Kate Nasser, CAS, Inc. Somerville, NJ. I appreciate your sharing the link to this post on your social streams. However, if you want to re-post or republish the content of this post, please email info@katenasser.com for permission and guidelines. Thank you for respecting intellectual capital.


Kate Nasser, The People Skills Coach™, delivers coaching, consulting, training, and keynotes on leading change, employee engagement, teamwork, and delivering the ultimate customer service. She turns interaction obstacles into interpersonal success. See this site for workshop outlines, keynote footage, and customer results.

 

 

PS-EnergyBar-LogoJoin me through these social channels

Engage in people skills learning! Let’s turn interaction obstacles into business success in leadership, teamwork, and customer service experience. I invite your questions, share my experience, and welcome your wisdom.

Respecting Boundaries: JOIN Us in People Skills Global Twitter Chat!

WHEN: Sunday April 19, 2015 at 10AM EDT. Hashtag: #peopleskills


Background on This Chat Topic: Respecting Boundaries

Last Sunday in #Peopleskills chat, we discussed expectations. We move on this week to the topic of respecting boundaries. There are people who do and people who don’t. There are people who often do and then in certain moments, don’t. How does this impact human interactions and relationships in personal life and in business?

Joining me as co-host this week is Dave Moore, creator of HPT-Transformation and people skills community moderator. HPT (Human Potential Technology) is concerned with transforming the context in which one views and experiences life. HPT does not change what one knows; it transforms the way in which one knows.”



Respecting Boundaries: Image is People skills logo

Respecting Boundaries: Image by KimbManson for Kate Nasser. All rights reserved.

Image designed by: Kimb Manson Graphics Design for Kate Nasser. All rights reserved.


Respecting Boundaries: Let’s Discuss This!

Most people have a comfort zone and personal boundaries. Why? Perhaps boundaries are a matter of security UNTIL we trust someone. Or maybe they are always there at different heights. In any case they impact human interactions and are a great topic for our people skills chat.

Some questions to get us thinking in advance. Actual questions about respecting boundaries will post live during the chat.

  • What are personal boundaries? Examples?
  • Why do we have boundaries?
  • Where, when, and how do we develop them?
  • Do successful people have more or fewer boundaries?
  • People ignore/disrespect others’ boundaries because ________________.
  • How do you deal with someone who crosses over your boundaries?
  • What are the advantages and disadvantages to boundaries?
  • Healthy boundaries: What are they?
  • Are boundaries barriers to connection or pathways to stronger ones?
  • When you trust someone, how does it affect your boundaries?
  • How do people skills affect boundaries?


So bring your personal perspective, your favorite beverage, and join me and the people skills global chat community this Sunday April 19, 2015 10am EDT on Twitter (hashtag: #peopleskills) to discuss respecting boundaries.


I also invite you to continue this chat by joining the Google+ People Skills Community and the LinkedIn Group People Skills Succeed to be a part of all the people skills discussions everyday 24×7. Get your people skills community member badge here.



Shout Out of Gratitude

My gratitude to all who participate and grow the people skills global chat community on Twitter (#peopleskills), Google+, and LinkedIn. We welcome your suggestions for topics, offers to co-host, and most especially your individual insights.

Special and continued thanks to generous chat moderators Dave Moore (this week’s co-host), Chantal Bechervaise, Hoda Maalouf, Tracy Shroyer, Jandis Price and Tom Rhodes for their time and insightful contributions.






Hope you will all join People Skills Global Chat on Twitter #peopleskills this Sunday April 19, 2015 10am EDT/7am PDT to explore respecting boundaries.

Everyone is welcome! We have only one rule in People Skills Global Chat: Respect for all even when we disagree.







TIP: If you have never been in a Twitter chat, you may find it helpful to log on to Twubs.com or Tweetchat.com, enter hashtag #peopleskills, and sign in to your Twitter account. The venue will insert the hashtag on each of your tweets and you will see all the tweets on one screen. Other tools available are Tchat.io, Hootsuite and TweetDeck.

I am the founder and host of the chat and will be happy to answer any questions you have in advance: Email me.


Chat with you this Sun. April 19, 2015 10am EDT in People Skills Global Chat on Twitter (#peopleskills) TOPIC: Respecting Boundaries.


Until then, as always, I wish you bonds of happiness and success!

From my professional experience to your success,
Kate Nasser, The People Skills Coach™

©2015 Kate Nasser, CAS, Inc. Somerville, NJ. I appreciate your sharing the link to this post on your social streams. However, if you want to re-post or republish the content of this post, please email info@katenasser.com for permission and guidelines. Thank you for respecting intellectual capital.


Kate Nasser, The People Skills Coach™, delivers coaching, consulting, training, and keynotes on leading change, employee engagement, teamwork, and delivering the ultimate customer service. She turns interaction obstacles into interpersonal success. See this site for workshop outlines, keynote footage, and customer results.

 

 

PS-EnergyBar-LogoJoin me through these social channels

Engage in people skills learning! Let’s turn interaction obstacles into business success in leadership, teamwork, and customer service experience. I invite your questions, share my experience, and welcome your wisdom.

Leaders, Don’t Mislabel All Issues as Personality Conflict

Leaders who are averse to conflict, quickly mislabel interaction issues as — just a personality conflict.

It’s one of those feel good denial reactions that creates additional problems. Mislabelling it as a personality conflict ignites hidden resentments. It also fails miserably as it overlooks the true issues to be resolved. That’s not to say that a personality conflict can’t arise. It can.

Yet there are many other causes of interaction difficulty. People may have different definitions of team and teamwork. There may be low trust or little respect. It’s important to determine the true causes instead of writing it all off to just a personality conflict.



Mislabelled Personality Conflict: Image is cracked eggs.

Not all trouble is a personality conflict. Image by Quinn Dumbrowski

Image by: Quinn Dombrowski via Flickr Creative Commons License.



An Illustration

A new leader (Bill) joined the leadership team. He has 5 peers and each oversees a different department. They and their teams must interact to deliver a wow customer experience. During the first week, Bill makes many demands on the peer he interacts with the most (Pat). He ultimately says to Pat, “I always get my way.”

When Pat requests a more team based approach, Bill takes offense. The high level leader (Lee) meets with Bill and Pat and says, “you two are having a personality conflict.”


Lee made a big mistake. He lost Pat’s trust that day. Assuming that two people who are having a conflict are having a personality conflict solves nothing. It also makes the leader (Lee) look weak and illogical.



What to Do Instead?

  • Establish and Honor a Baseline. Leaders who engage everyone in developing effective baseline behaviors pave the road to success. In today’s culturally diverse workplace, discussions expand understanding and prevent lots of conflicts. Once people establish baseline behaviors, it’s much easier to see errant behavior from a personality conflict.

    Important baseline behaviors to discuss:

    1. Behaviors for shared spaces
    2. Rules on texting during important meetings
    3. Acceptable ways to disagree and discuss strong views
    4. Handling aggressive and passive aggressive behavior


  • Dig to Discover. If the interaction issues in question are not errant behaviors, then find out what’s happening. To do this well, leaders must promise those who speak up that they will not be punished or minimized for the information they offer.

    It works well to have everyone involved to say what they are experiencing and what they would like to experience instead. This prevents gripe fests and discovers workable solutions.



  • Follow-through. Even if you are using HR or outside consultants to help you through this, leaders must stay involved. It is your expectation of improvement and your follow-through that bolsters employees’ commitment. Interaction affects the bottom line.

    Don’t just delegate this to someone and turn away. Assess, inspire, and stay involved.


Risks to Mislabeling Issues as Personality Conflict



  • Divisiveness. When leaders skip over discovering the trouble, the trouble persists. Un-addressed issues fester and feed frustration. Resentment grows as the leaders replace the truth with their assumptions of a personality conflict.


  • Mistrust and disrespect. Employees tap leaders for their insight, objectivity, strength, and honesty. When leaders tap dance around the issue instead of thinking it through, people lose trust and respect for those leaders. The loss of trust lingers and impacts the organization’s results.

  • Self-protection. When someone raises an issue about interaction problems and the leaders quickly pass it off as personality conflict, people think they are being punished for speaking up. After that, those who raised the issues go into self-protection mode. They block the open mindset needed for resolution and organizational success.

  • Weakened Core Values. The modern workplace is sustained with core values of respect, honesty, truth, and accountability. When leaders twist any situation into something it isn’t, it undermines interaction that could otherwise keep the organization moving forward. Whether it’s leader to leader, employee to employee, or leader and employee, discovering the true issues and addressing them appropriately secures the core values of success.





Most everyone can see the value in positive workplace interaction. What some leaders don’t see is that they play a key role in sustaining it through their accurate assessment. This doesn’t mean you are babysitting — a metaphor often misapplied in these moments. You are leading!

There is even evidence to show that employees leave jobs because of mislabelled un-addressed interpersonal issues that have made work intolerable. In the end, leaders who invest in sustaining the core values of interaction inspire collaboration and fuel success.


What other workplace behaviors is it valuable to discuss?



From my professional experience to your success,
Kate Nasser, The People Skills Coach™

Related Posts:
18 Things Respected Well-Liked Leaders Consistently Do
Leadership to Reverse a Hostile Workplace
Tapping the Profitable Secrets of Personality Types

©2015 Kate Nasser, CAS, Inc. Somerville, NJ. I appreciate your sharing the link to this post on your social streams. However, if you want to re-post or republish the content of this post, please email info@katenasser.com for permission and guidelines. Thank you for respecting intellectual capital.


Kate Nasser, The People Skills Coach™, delivers coaching, consulting, training, and keynotes on leading change, employee engagement, teamwork, and delivering the ultimate customer service. She turns interaction obstacles into interpersonal success. See this site for workshop outlines, keynote footage, and customer results.




QuickSpot-grahpicV2

Engage in people skills learning!

Let’s turn interaction obstacles into business success in leadership, teamwork, and customer service experience.

I invite your questions, welcome your wisdom, and look forward to working with you.
~Kate Nasser, The People Skills Coach™

Teamwork Productivity: Why Can’t Everyone Automatically Get Along?


Leaders call me when they want teamwork productivity to improve. Their frustration pours out in the question:


Why can’t people just get along and stop the petty squabbles?”



Teamwork Productivity: image is 2 chess pieces in face to face standoff.

Teamwork Productivity: Reasons Why People Can’t Automatically Get Along Image by Juan Ignacio Sánchez Lara via Flickr.


Image by Juan Ignacio Sánchez Lara via Flickr Creative Commons License.


Teamwork Productivity: 21 Reasons Why Employees Can’t Just Get Along

There are many reasons why employees can’t automatically get along.

  1. They have different personality types and don’t know how to adapt or don’t want to.
  2. They feel overrun by mavericks on the team who don’t collaborate.
  3. Their low emotional intelligence keeps squabbles alive.
  4. Respect is low
  5. Trust is low.
  6. They have different personal career goals.
  7. They come from different cultures and with different mores.
  8. They are competing for a limited number of promotional opportunities.
  9. They have different habits which drive each other crazy.
  10. They have different definitions of team and teamwork.
  11. Teams goals and acceptable team behaviors aren’t clear.
  12. They have old baggage that affects today’s behavior.
  13. They slow or stop interacting to avoid conflict.
  14. There is bullying going on that you haven’t addressed or don’t even know about.
  15. They don’t know how to disagree in a productive way. Instead, they express thoughts and emotions in an aggressive way.
  16. Some who seem to work harder resent those who seem to work less.
  17. There are some team members who give orders to others instead of asking. “Get me those numbers right away!” This lowers teamwork productivity.
  18. You have a blame culture and people are pulling back to avoid failure.
  19. Change agents who are innovating are disrespecting past and current efforts. People take offense and interaction suffers. (FYI: You don’t have to demean the past to create the future.)
  20. Leaders aren’t forthright about upcoming changes and the rumor mill reduces teamwork and productivity.
  21. Leaders don’t express appreciation and recognition for employees’ work and talents so they don’t express it to each other. Low inspiration = low engagement and teamwork productivity.


When employees ask you, the leader, to help with these struggles, telling them to work it out themselves or stop complaining makes matters worse. If they could, they would.

Delegating it to someone else to handle won’t settle matters either.




What Does Work?

  • Ask, listen, and explore options. Involve the teams in making things better.
  • Redefine teamwork. Most leaders and teams are still defining it as a group of people working toward common goals and results. And you see where that’s gotten you. A team actually is: people growing, changing, and adapting to reach a shared success. If you don’t include growing, changing, adapting in your definition of a team, people work on common goals purely from their own style and view. You then end up on the list of 21 troubles.
  • As a leader, increase your emotional self-awareness and emotional intelligence. Leadership is about inspiring and influencing others. This creates a better work environment and minimizes the 21 troubles.
  • Tap outside help. Independent team builders bring specialized expertise, fresh perspectives, objectivity, and the ability to say things that insiders can’t risk saying.


Most importantly, don’t let these troubles fester. Although you can’t prevent all of them, you can address interaction troubles as they surface. Left alone, these struggles become long held grudges with insurmountable barriers.




In your experience, what else stops people from working well together?



From my professional experience to your success,
Kate Nasser, The People Skills Coach™

Related Posts:
Teamwork Productivity: 5 Essentials to Build 21st Century Teams
Modern Leadership & Teamwork: Be Selfless Not Faceless
18 Things Respected Well-Liked Leaders Consistently Do
One Giant Communication Blunder & One Easy Fix

©2015 Kate Nasser, CAS, Inc. Somerville, NJ. I appreciate your sharing the link to this post on your social streams. However, if you want to re-post or republish the content of this post, please email info@katenasser.com for permission and guidelines. Thank you for respecting intellectual capital.


Kate Nasser, The People Skills Coach™, delivers coaching, consulting, training, and keynotes on leading change, employee engagement, teamwork, and delivering the ultimate customer service. She turns interaction obstacles into interpersonal success. See this site for workshop outlines, keynote footage, and customer results.

 

 

QuickSpot-grahpicV2

Engage in people skills learning!

Let’s turn interaction obstacles into business success in leadership, teamwork, and customer service experience.

I invite your questions, welcome your wisdom, and look forward to working with you.
~Kate Nasser, The People Skills Coach™

Healthcare People Skills: JOIN us in #Peopleskills chat share your view.

WHEN: Sunday March 22, 2015 at 10AM EDT. Hashtag: #peopleskills


Background on This Chat Topic: Healthcare People Skills

How do doctors, nurses, physician assistants, physical therapists, medical assistants and medical technicians treat you? I don’t mean the medical treatments they give you. I mean how good are their people skills? Do they show empathy? Do they listen? Do they respond well to questions or rush about and cut you off? Our #Peopleskills Twitter chat explores healthcare people skills this Sunday.

My wonderful co-host is Dr. Gia Sison. Dr. Sison is a practicing physician, breast cancer survivor, and first Philippine leader of Livestrong Foundation. She is a powerful voice on social media about healthcare and healing. She faclitates the #HealthXPh Twitter chat and lends her voice to other online healthcare convos.



Healthcare People Skills: Image is People skills logo

Healthcare People Skills: Image by KimbManson for Kate Nasser. All rights reserved.

Image designed by: Kimb Manson Graphics Design for Kate Nasser. All rights reserved.


Healthcare People Skills: Do They Matter?

Do healthcare providers still care about bedside manner? Do medical, nursing, and physical therapy schools highlight it? Do they teach the importance of listening and getting the patient’s story? JOIN us in #Peopleskills global Twitter chat to explore healthcare people skills.

Some questions to get us thinking in advance. Actual questions will post live during the chat.

  • When you are the patient, how important are the people skills of those treating you?
  • What people skills are important in providing excellent healthcare?
  • What happens when medical office staff and those providing direct care have poor people skills?
  • How can healthcare providers & staff be more open to patient questions?
  • Think of the doctors you truly like and trust? How do they behave? Why do you like and trust them?
  • How do cultural differences impact people skills and healthcare?
  • How can everyone involved in delivering healthcare develop better people skills?


So bring your personal perspective, your favorite beverage, and join me and the people skills global chat community this Sunday March 22, 2015 on Twitter (hashtag: #peopleskills) to explore healthcare people skills.


I also invite you to continue this chat by joining the Google+ People Skills Community and the LinkedIn Group People Skills Succeed to be a part of all the people skills discussions everyday 24×7. Get your people skills community member badge here.



Shout Out of Gratitude

Special thanks to my co-host this week Dr. Gia Sison. My gratitude to all who participate and grow the people skills global chat community on Twitter (#peopleskills), Google+, and LinkedIn. We welcome your suggestions for topics, offers to co-host, and most especially your individual insights.

Continued thanks to generous chat moderators Chantal Bechervaise, Dave Moore, Hoda Maalouf, Tracy Shroyer, Jandis Price and Tom Rhodes for their time and insightful contributions.






Hope you will all join People Skills Global Chat on Twitter #peopleskills this Sunday March 22, 2015 10am EDT/7am PDT to healthcare people skills.

Everyone is welcome! We have only one rule in People Skills Global Chat: Respect for all even when we disagree.







TIP: If you have never been in a Twitter chat, you may find it helpful to log on to Twubs.com or Tweetchat.com, enter hashtag #peopleskills, and sign in to your Twitter account. The venue will insert the hashtag on each of your tweets and you will see all the tweets on one screen. Other tools available are Tchat.io, Hootsuite and TweetDeck.

I am the founder and host of the chat and will be happy to answer any questions you have in advance: Email me.


Chat with you this Sun. March 22, 2015 10am EDT in People Skills Global Chat on Twitter (#peopleskills) TOPIC: Healthcare People Skills.


Until then, as always, I wish you bonds of happiness and success!


From my professional experience to your success,
Kate Nasser, The People Skills Coach™

©2015 Kate Nasser, CAS, Inc. Somerville, NJ. I appreciate your sharing the link to this post on your social streams. However, if you want to re-post or republish the content of this post, please email info@katenasser.com for permission and guidelines. Thank you for respecting intellectual capital.


Kate Nasser, The People Skills Coach™, delivers coaching, consulting, training, and keynotes on leading change, employee engagement, teamwork, and delivering the ultimate customer service. She turns interaction obstacles into interpersonal success. See this site for workshop outlines, keynote footage, and customer results.

 

 

PS-EnergyBar-LogoJoin me through these social channels

Engage in people skills learning! Let’s turn interaction obstacles into business success in leadership, teamwork, and customer service experience. I invite your questions, share my experience, and welcome your wisdom.

Respected Well-Liked Leaders: The Things They Always Do

I continue to hear leaders say they must choose between being respected and being liked. The good news is it’s not true. Moreover, it is important not to trade one for the other. Respected well-liked leaders inspire, engage, and foster organizational success.



Respected Well-Liked Leaders: Plaque Says Humanity Love Respect

Respected Well-Liked Leaders: The Things They Consistently Do. Image by B.S. Wise via Flickr Creative Commons License.

Image by B.S. Wise via Flickr Creative Commons License.


Respected Well-Liked Leaders: 18 Things They Consistently Do!

  1. Respected well-liked leaders are like-able but they don’t seek to be liked at every moment. They don’t avoid situations just to be liked.

  2. They communicate with honesty and civility not bluntness and disdain.

  3. Respected well-liked leaders take time to get to know people. They don’t come on at the beginning like everyone’s best friend. They show comfort in leadership and over time in friendship.

  4. Respected well-liked leaders appreciate and recognize effort and talent as much as results and success. They understand and accept the human need for appreciation and encouragement. Leaders who think that praise weakens teams weaken their teams by skipping the praise.

  5. They are confident and humble. Respected well-liked leaders illustrate how to be self-assured while sharing the spotlight with others. They are selfless not faceless.

  6. They are open-minded not indecisive. They listen and consider many views and weigh in with their expertise. They know that empowerment is not abandonment. They know when to tell, when to ask; when to wait and when to take action.

  7. In difficult moments, they give empathy as well as possible solutions. Respected leaders use their expertise and vision to solve problems. Respected well-liked leaders attend to the human needs as well.

  8. Respected well-liked leaders rise above their own pet peeves. By focusing on others’ needs instead of their own personal preferences, leaders become respected as well as liked. Those who constantly expect everyone to cater to their personal preferences are disrespected and disliked.

  9. They improve their high emotional intelligence every day. Respected well-liked leaders develop their social skills to greet people warmly. They evolve their self-awareness to be the model of self-regulation.

  10. Respected well-liked leaders are optimistic and realistic. They have healthy skepticism without being pessimistic and jaded.

  11. They create an environment where it is safe to innovate and change. Change can be scary. Respected well-liked leaders don’t quarantine their courage. They make it contagious!

  12. They show up fully for themselves and others every day. They energize others and model true contribution.

  13. Respected well-liked leaders live and exhibit love of diversity. They don’t create clones; they spot and develop diverse talent. Who wouldn’t respect and like that!


  14. Respected well-liked leaders put the “we go” before the ego.

  15. They put themselves on the line with their teams. They address unfairness, bullying, cliques, chronic complainers, and slackers. You never hear them say, “just work it out yourselves.”

  16. Respected well-liked leaders seek and inspire excellence, not perfectionism. Their reasonableness has room for forgiveness that develops a valuable culture of learning and accountability.

  17. Respected well-liked leaders are a buoy (not the buoy) of inspiration and balance. Their energy and light guide everyone from the gray zone of confusion to the end zone of success. The team members then buoy each other.

  18. They communicate very well. Their words and tone inspire greatness without leaving scars. They reach others they don’t preach to others. They call everyone to change and grow while honoring who they are. This is why these leaders are respected and well-liked.



What is your fav on this list & what would you add to this list?



From my professional experience to your success,
Kate Nasser, The People Skills Coach™

Related Posts:
Leadership Video (2.5 min): Be A Buoy of Inspiration & Balance
Leaders, 10 Ways to Ignite Greatness Without Leaving Scars
Leadership: People Skills to Reverse a Hostile Workplace

©2015 Kate Nasser, CAS, Inc. Somerville, NJ. I appreciate your sharing the link to this post on your social streams. However, if you want to re-post or republish the content of this post, please email info@katenasser.com for permission and guidelines. Thank you for respecting intellectual capital.


Kate Nasser, The People Skills Coach™, delivers coaching, consulting, training, and keynotes on leading change, employee engagement, teamwork, and delivering the ultimate customer service. She turns interaction obstacles into interpersonal success. See this site for workshop outlines, keynote footage, and customer results.

 

 

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Engage in people skills learning!

Let’s turn interaction obstacles into business success in leadership, teamwork, and customer service experience.

I invite your questions, welcome your wisdom, and look forward to working with you.
~Kate Nasser, The People Skills Coach™

Forgiveness: JOIN us in #Peopleskills chat to explore this.

WHEN: Sunday March 15th, 2015 at 10AM EDT. Hashtag: #peopleskills


Background on This Chat Topic: Forgiveness at Work and In Life

A recent article in Forbes magazine caught my eye. Forgiveness – The Least Understood Leadership Trait. The opening line of the article draws you in.

It hooked me with the claim that online search for leadership and forgiveness produced little if any results. It made me stop and ask myself how often have I heard forgiveness discussed in business? Not often. It made me wonder, why not?



Forgiveness: Image is People skills logo

People Skills Chat Topic is Forgiveness: Image by KimbManson for Kate Nasser. All rights reserved.

Image designed by: Kimb Manson Graphics Design for Kate Nasser. All rights reserved.


Forgiveness: Is It Important in Business?

There are so many dimensions to this question. Here are some to get us all thinking before our people skills Twitter chat on Sunday.

  • What does it mean to forgive and what does it do for us?
  • What is the opposite of forgiveness and the impact of it?
  • It is easier to forgive an enemy than to forgive a friend. ~William Blake Ag/Dis Why?
  • Can you be too forgiving? Are there risks to it?
  • Forgiveness and trust: How do they relate?
  • Does forgiveness turn an enemy into a trusted friend or can you forgive but not forget?
  • Is forgiveness all or nothing or are some things unforgivable?
  • Humility and forgiveness: Are they essential to each other? Pls. explain.
  • Does forgiveness foster and feed selfish behavior in others? Pls. expl.
  • What are the business benefits of forgiveness?
  • How does forgiveness impact accountability? Y/N Pls. explain.
  • Should leaders actively develop their capacity to forgive? Why/why not?
  • What is the difference between being forgiving vs avoiding conflict?
  • In business that believes in forgiveness, should it be an individual choice or a core value all must live?
  • Forgiveness, mistakes, and learning: How do they relate?
  • How can leaders practice forgiveness at work and still focus on profit?
  • How can people skills foster forgiveness in work and life?



These are just some questions to get us thinking before we begin the people skills chat this Sunday. Actual questions will post live during the chat.

So bring your personal perspective, your favorite beverage, and join me and the people skills global chat community this Sunday March 15, 2015 on Twitter (hashtag: #peopleskills) to explore forgiveness at work and in life.


I also invite you to continue this chat by joining the Google+ People Skills Community and the LinkedIn Group People Skills Succeed to be a part of all the people skills discussions everyday 24×7. Get your people skills community member badge here.



Shout Out of Gratitude

My gratitude to all who participate and grow the people skills global chat community on Twitter (#peopleskills), Google+, and LinkedIn. We welcome your suggestions for topics, offers to co-host, and most especially your individual insights.

Continued thanks to generous chat moderators Chantal Bechervaise, Dave Moore, Hoda Maalouf, Tracy Shroyer, Jandis Price and Tom Rhodes for their time and insightful contributions.






Hope you will all join People Skills Global Chat on Twitter #peopleskills this Sunday March 15, 2015 10am EDT/7am PDT to explore if forgiveness at work and in life.

Everyone is welcome! We have only one rule in People Skills Global Chat: Respect for all even when we disagree.







TIP: If you have never been in a Twitter chat, you may find it helpful to log on to Twubs.com or Tweetchat.com, enter hashtag #peopleskills, and sign in to your Twitter account. The venue will insert the hashtag on each of your tweets and you will see all the tweets on one screen. Other tools available are Tchat.io, Hootsuite and TweetDeck.

I am the founder and host of the chat and will be happy to answer any questions you have in advance: Email me.


Chat with you this Sun. March 15, 2015 10am EDT in People Skills Global Chat on Twitter (#peopleskills) TOPIC: Forgiveness at Work and Life.


Until then, as always, I wish you bonds of happiness and success!

From my professional experience to your success,
Kate Nasser, The People Skills Coach™

©2015 Kate Nasser, CAS, Inc. Somerville, NJ. I appreciate your sharing the link to this post on your social streams. However, if you want to re-post or republish the content of this post, please email info@katenasser.com for permission and guidelines. Thank you for respecting intellectual capital.


Kate Nasser, The People Skills Coach™, delivers coaching, consulting, training, and keynotes on leading change, employee engagement, teamwork, and delivering the ultimate customer service. She turns interaction obstacles into interpersonal success. See this site for workshop outlines, keynote footage, and customer results.

 

 

PS-EnergyBar-LogoJoin me through these social channels

Engage in people skills learning! Let’s turn interaction obstacles into business success in leadership, teamwork, and customer service experience. I invite your questions, share my experience, and welcome your wisdom.

People Skills Excellence – Our Chat Topic.


WHEN/WHERE: Join us Sunday Feb 22nd, 2015 on Twitter at 10AM ET. Hashtag: #peopleskills


Time converter:
Please click the time converter link above to convert 10am ET to your local time.



People Skills Excellence – How to Develop It?

Join us Sunday Feb. 22nd 10am ET to explore people skills excellence. People skills feed success in business, careers, and relationships. Our ability to interact well affects our very lives. So what is people skills excellence and how do we develop it?




People Skills Excellence: Image is People skills logo

People Skills Excellence: Image by KimbManson for Kate Nasser. All rights reserved.

Image designed by: Kimb Manson Graphics Design for Kate Nasser. All rights reserved.

People Skills Excellence: Why and How?

There are so many factors that contribute to how humans interact. Is it actually possible to achieve some level of people skills excellence? Really?

Some questions to get us thinking in advance of Sunday’s #Peopleskills global Twitter chat. If you want to suggest a question, please post it in the comments section below!

  • What is people skills excellence?
  • How are people skills important/unimportant in life?
  • When do they most affect you?
  • In such a diverse world, it is possible to achieve people skills excellence?
  • What is your reaction to someone who has poor people skills?
  • How do values and goals affect people skills development?
  • In search of people skills excellence – what are the most important steps?
  • Personality types: what impact does that have on developing people skills excellence?
  • What people skills have you developed in the past that help you the most now?
  • How can we achieve people skills excellence online?
  • What guidance would you give to someone who struggles with human interaction?
  • How does society help or hinder the development of people skills excellence?



These are just some questions to get us thinking. Actual questions will post live during the chat.


Bring your experience, curiosity, a beverage, and join the community on Sunday Feb. 22nd 10am ET to explore people skills excellence.


I also invite you to continue this chat by joining the Google+ People Skills Community, The Facebook Group People Skills That Really Matter and the LinkedIn Group People Skills Succeed to be a part of all the people skills discussions everyday 24×7. Get your people skills community member badge here.



Shout Out of Gratitude

My gratitude to all who participate and grow the people skills global community on Twitter (#peopleskills), Google+, LinkedIn, and Facebook. We welcome your suggestions for topics, offers to co-host, and most especially your diverse insights.

Continued thanks to generous chat moderators Chantal Bechervaise, Dave Moore, Hoda Maalouf, Tracy Shroyer, Jandis Price and Tom Rhodes for their time and contributions.






Hope you will all join people skills global Twitter chat (#peopleskills) this Sunday Feb. 22nd 2015, 10am ET/7am PT people skills excellence.

Everyone is welcome! We have only one rule in People Skills Global Chat: Respect for all even when we disagree.






TIP: If you have never been in a Twitter chat, you may find it helpful to log on to Tweetchat.com, or Twubs.com and enter hashtag #peopleskills. Sign in to your Twitter account. The venue will insert the hashtag on each of your tweets and you will see all the tweets on one screen. Other tools available are Tchat.io, Hootsuite and TweetDeck.

I am the founder and host of the chat and will be happy to answer any questions you have in advance: Email me.


Connect with you this Sun. Feb. 22nd, 2015, in #peopleskills global Twitter chat 10am ET on people skills excellence.


Until then, as always, I wish you bonds of happiness and success!

From my professional experience to your success,
Kate Nasser, The People Skills Coach™

©2015 Kate Nasser, CAS, Inc. Somerville, NJ. I appreciate your sharing the link to this post on your social streams. However, if you want to re-post or republish the content of this post, please email info@katenasser.com for permission and guidelines. Thank you for respecting intellectual capital.


Kate Nasser, The People Skills Coach™, delivers coaching, consulting, training, and keynotes on leading change, employee engagement, teamwork, and delivering the ultimate customer service. She turns interaction obstacles into interpersonal success. See this site for workshop outlines, keynote footage, and customer results.

 

 

PS-EnergyBar-LogoJoin me through these social channels

Engage in people skills learning! Let’s turn interaction obstacles into business success in leadership, teamwork, and customer service experience. I invite your questions, share my experience, and welcome your wisdom.

Bluntness Checklist: 7 Steps From Brutally Blunt to Helpfully Honest

We all benefit when we communicate honestly and clearly. It minimizes confusion and speeds success. Yet there is a big difference between being brutally blunt vs. honest and clear.





Here’s a 7 step bluntness checklist to get you easily from blunt to honest.



Bluntness Checklist: Image is a square-headed comic figure

Bluntness Checklist:7 Steps from Brutally Blunt to Helpfully Honest

Image by: Nomadic Lass via Flickr Creative Commons License.



Bluntness Checklist: 7 Steps From Brutally Blunt to Helpfully Honest

How do you want people to feel when you are communicating? Bruised and battered? Clear and uplifted?

What image do they have of you when you are communicating? Do they see you as emotionally intelligent and honest or brutally blunt?

This bluntness checklist is an emotionally intelligent guide.



    #1 Honor people as well as your purpose and message.

      Much of the bluntness comes from focusing purely on the message you want to deliver. Oddly enough, it makes the message less clear because your emotion packed statement blocks listening.

      Before speaking, ask yourself what impact your words will have on others. Honesty without honoring the human comes out as blunt. This is why honor heads up the bluntness checklist. Be honest with care not blunt with emotion.



    #2 Openness to other possibilities makes you less blunt.

      What you say is rarely an absolute fact. There are perspective, conditions, opinions, other possibilities to consider. When you communicate from this belief, you are more likely to have an honest dialogue with people instead of a blunt monologue.




    #3 Never start a sentence with the word “you” in difficult situations.

      Imagine saying, “You aren’t doing your job” or “You are failing badly.” Starting with “you” comes across as a blunt attack and breeds a defensive reply.

      Instead, start with “We expect _______ and this is what you are doing _______. Let’s talk about changes _________.” Now the person can hear your message with specifics on what to change.



    #4 Emotion in negative situations will come out as brutally blunt.

      First say, “Let’s put aside my emotion for a moment” and then communicate. It shows the other person you want to speak honestly without insulting them. If some of it comes out blunt, at least they will know you are trying.

      However, do not use this intro as a justification for being blunt. It doesn’t work. More of your words must honor with honesty than bruise with bluntness.



    #5 Sense of proportion reduces the brutality.

      Bluntness, by definition, is the extreme of communication. Bluntness is emotion packed. Ask yourself, why must I use this extreme and inflict scars? What words, with better proportion, can clearly communicate my message?



    #6 Timing and tone of voice transform results.

      When some people read the word timing, they assume delay. Although you might choose to delay speaking, there are times you can’t or shouldn’t. Yet timing also means the pace of your speech.

      The faster you speak in tough moments, the more brutal it sounds. Meanwhile, speaking too slowly or softly can sound patronizing.

      A normal even pace of speech communicates honesty avoids bluntness. This is why timing is on the bluntness checklist.



    #7 Yes. Thinking “agreement” makes you less blunt.

      Insults rarely produce a yes. Helpful honesty does. If you want to influence, think yes. Replace negative emotion with positive desire — what you want vs. what you don’t want. It transforms your communication from hurtful and blunt to honest and positive.

      Even if agreement is not your goal, think “yes” and your words will be more helpfully honest not brutally blunt.






Respect is the key to being honest vs. blunt. It allows you to honor people as well as your own message. If you disagree, state your view with calmness and respect for others.

The question people often ask me: Are there people with whom you must be brutally blunt? No. I have met people who don’t understand subtle communication. In those moments, I was more direct not brutally blunt. I still respected them. I communicated honestly not bluntly.


This 7 step bluntness checklist will transform any blunt communication into helpful honesty. It’s worth it!





What extra steps are on your bluntness checklist?



From my professional experience to your success,
Kate Nasser, The People Skills Coach™

Related Post:
People Skills: 9 Hidden Places to Discover Your Empathy
Emotional Intelligence: 10 Ways to Work w/ Immature Teammates

©2011-2015 Kate Nasser, CAS, Inc. Somerville, NJ. I appreciate your sharing the link to this post on your social streams. However, if you want to re-post or republish the content of this post, please email info@katenasser.com for permission and guidelines. Thank you for respecting intellectual capital.


Kate Nasser, The People Skills Coach™, delivers coaching, consulting, training, and keynotes on leading change, employee engagement, teamwork, and delivering the ultimate customer service. She turns interaction obstacles into interpersonal success. See this site for workshop outlines, keynote footage, and customer results.

 

 

PS-EnergyBar-LogoJoin me through these social channels

Engage in people skills learning! Let’s turn interaction obstacles into business success in leadership, teamwork, and customer service experience. I invite your questions, share my experience, and welcome your wisdom.

People Skills Success Radar: 9 Hidden Places to Find Your Empathy

It takes great people skills to succeed in business and it takes empathy to have great people skills. Have you discovered the full extent of your empathy? Without empathy — understanding and feeling what others are feeling — you fail to build trust and true connection.



People Skills Success Discover Your Empathy: Image is a humanoid w/ binoculars

People Skills Success Radar: Discover Your Empathy. Image licensed from Istock.com

Image licensed from Istock.com.

People Skills Success Radar: 9 Hidden Places to Find Your Empathy

Find your empathy to lead and engage employees, work with teammates, collaborate on projects, and succeed with customers. Give it even in the toughest moments. Your people skills success radar will help you find it.



Here is where empathy often hides:

  1. In what you are afraid to be. When people want to be seen as tough and strong, empathy hides to protect that image. Release and give your empathy. It shows that you are truly secure in who you are and confident enough to care for others. Inner strength is your billboard not fake toughness.



  2. In what you never received. Your empathy hides behind your unconscious scar of not receiving any. Find your empathy there and give it to others. It is the best way to get empathy and remove your scar.


  3. In the fear of failure. When people are afraid they will fail, they sometimes focus too much on themselves. Their fear hides their empathy. Uncover your empathy to uncover people skills success in business.


  4. In the myth that empathy makes others weak. Feeling what others feel doesn’t make them weak. Connection lifts people up. Your empathy makes them stronger as you light another way to success.


  5. In a logical focus. People who find comfort in logic — and discomfort in feelings — bury their empathy underneath analysis. Dig it up. Empathize before you analyze. It doesn’t bury you in feelings. Empathy is the connection before the solution. It is the secret to people skills success.



  6. Behind a wall of mistrust. When people are stung by an emotional manipulator, they sometimes put up walls to future connection. They don’t want to empathize and be stung by anyone again. Don’t hide your pain behind the wall. Call the stingers what they are — stinkers! Then share your empathy with the rest of the wonderful caring people in your world. Otherwise, the stinkers hide your people skills success behind the wall forever.


  7. In the wrong definition of empathy. Empathy doesn’t mean you agree with others. It simply says: “You matter, we matter, this matters, let’s find a solution.” You can empathize with someone’s feelings and yet not agree with their reasoning, conclusion, or solution. Share your empathy first to help them see a different view.


  8. In a judgmental ego. “I told you so” and “Everything that happened to you is your own fault” scream out your weakness. Quite ironic since these statements attempt to focus on others’ weakness! Silence your judgmental ego w/ a more powerful force — empathy. Then watch the magical power of connection bring you success.



  9. In a vengeful spirit. If you live a get even life, your empathy and success have difficulty living there too. And few will want to be there with you. Employees, colleagues, teammates, and definitely customers will keep their distance. Replace vengeance with forgiveness and move forward. Your empathy — not vengeance — will bring you people skills success.


Work and live the most basic human truth, success comes through connection. Empathy brings the magical power of connection to life. Find and share your empathy for people skills success.



What would you add to the list above? Is there a #10?



Let’s explore empathy in workshops with your teams and boost teamwork and business success!


From my professional experience to your success,
Kate Nasser, The People Skills Coach™

Related Post:
People Skills Philosophy 4 Keys to Agility & Success in Business
What Happens When Tough Leaders Show Empathy?

©2015 Kate Nasser, CAS, Inc. Somerville, NJ. I appreciate your sharing the link to this post on your social streams. However, if you want to re-post or republish the content of this post, please email info@katenasser.com for permission and guidelines. Thank you for respecting intellectual capital.


Kate Nasser, The People Skills Coach™, delivers coaching, consulting, training, and keynotes on leading change, employee engagement, teamwork, and delivering the ultimate customer service. She turns interaction obstacles into interpersonal success. See this site for workshop outlines, keynote footage, and customer results.

 

 

PS-EnergyBar-LogoJoin me through these social channels

Engage in people skills learning! Let’s turn interaction obstacles into business success in leadership, teamwork, and customer service experience. I invite your questions, share my experience, and welcome your wisdom.

Trust Leadership Employee Engagement – People Skills global Twitter chat topic.

WHEN/WHERE: Join us Sunday Jan. 25th, 2015 on Twitter at 10AM ET. Hashtag: #peopleskills


Time converter:
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Trust Leadership Employee Engagement – What Breeds What?

Join us Sunday Jan. 25th 10am ET on the relationships between trust leadership employee engagement. So much is assumed about it. So much is written about it. Yet in the end, how can leaders forge ahead to lead and engage well?


Trust Leadership Employee Engagement: Image is People skills logo

Trust Leadership Employee Engagement: Image by KimbManson for Kate Nasser. All rights reserved.

Image designed by: Kimb Manson Graphics Design for Kate Nasser. All rights reserved.

Trust Leadership Employee Engagement – How Do They Connect?

Although many people have worked with leaders they did not trust, it is not a great work life. It also does not produce maximum contribution and optimal results. Thus we will explore the connection between trust leadership employee engagement in our #Peopleskills global Twitter chat.

Here are some questions to get us thinking in advance:

  • Have you ever left a job because you didn’t trust your direct leader?
  • At work, what impact does trusting/mistrusting the leaders have?
  • How do you decide if you trust your leader?
  • What behaviors do leaders exhibit that build/break trust?
  • If you had to pick ONE attribute/trait that builds trust, which one would you pick?
  • Is there a connection between employee appreciation and the trust employees have in the leaders? Pls. explain.
  • How do *you define employee engagement?
  • What affect does trust have on employee engagement?
  • What should leaders do to make their people feel like insiders & increase their engagement?
  • Humble leaders are more trusted. Ag/Disagree Why?
  • What advice would you offer new leaders on how to build trust?
  • What role do great people skills play in leadership, trust, and employee engagement?



These are just some questions to get us thinking. Actual questions will post live during the chat.


Bring your experience, curiosity, a beverage, and join the community on Sunday Jan. 25th, 10am ET to offer your views on trust leadership employee engagement.


I also invite you to continue this chat by joining the Google+ People Skills Community, The Facebook Group People Skills That Really Matter and the LinkedIn Group People Skills Succeed to be a part of all the people skills discussions everyday 24×7. Get your people skills community member badge here.



Shout Out of Gratitude

My gratitude to all who participate and grow the people skills global community on Twitter (#peopleskills), Google+, LinkedIn, and Facebook. We welcome your suggestions for topics, offers to co-host, and most especially your diverse insights.

Continued thanks to generous chat moderators Chantal Bechervaise, Dave Moore, Hoda Maalouf, Tracy Shroyer, Jandis Price and Tom Rhodes for their time and contributions.






Hope you will all join people skills global Twitter chat (#peopleskills) this Sunday Jan. 25th, 2015, 10am ET/7am PT on trust leadership employee engagement.

Everyone is welcome! We have only one rule in People Skills Global Chat: Respect for all even when we disagree.






TIP: If you have never been in a Twitter chat, you may find it helpful to log on to Tweetchat.com, or Twubs.com and enter hashtag #peopleskills. Sign in to your Twitter account. The venue will insert the hashtag on each of your tweets and you will see all the tweets on one screen. Other tools available are Tchat.io, Hootsuite and TweetDeck.

I am the founder and host of the chat and will be happy to answer any questions you have in advance: Email me.


Connect with you this Sun. Jan. 25th, 2015, in #peopleskills global Twitter chat 10am ET on trust leadership employee engagement.


Until then, as always, I wish you bonds of happiness and success!

From my professional experience to your success,
Kate Nasser, The People Skills Coach™

©2015 Kate Nasser, CAS, Inc. Somerville, NJ. I appreciate your sharing the link to this post on your social streams. However, if you want to re-post or republish the content of this post, please email info@katenasser.com for permission and guidelines. Thank you for respecting intellectual capital.


Kate Nasser, The People Skills Coach™, delivers coaching, consulting, training, and keynotes on leading change, employee engagement, teamwork, and delivering the ultimate customer service. She turns interaction obstacles into interpersonal success. See this site for workshop outlines, keynote footage, and customer results.

 

 

PS-EnergyBar-LogoJoin me through these social channels

Engage in people skills learning! Let’s turn interaction obstacles into business success in leadership, teamwork, and customer service experience. I invite your questions, share my experience, and welcome your wisdom.

Ending Toxic Interactions & Relationships: Our People Skills Chat Topic Jan. 11th

WHEN/WHERE: Join us Sunday Jan. 11, 2015 on Twitter at 10AM ET. Hashtag: #peopleskills


Time converter:
Please click the time converter link above to convert 10am ET to your local time.



People Skills Chat Topic: Ending Toxic Interactions & Relationships

Join us Sunday Jan. 11th 10am ET to discuss ending toxic interactions & relationships. In or outside of work, our interactions can be positive and productive if we create them. Our co-host for this great topic is Sonia Harris @harrisonia, owner/CEO of Harris Commerce, enhancing brands through events and creative digital imaging. Thanks Sonia for suggesting this valuable topic.


Ending Toxic Interactions & Relationships: Image is People skills logo

Ending Toxic Interactions & Relationships: Image by KimbManson for Kate Nasser. All rights reserved.

Image designed by: Kimb Manson Graphics Design for Kate Nasser. All rights reserved.

People Skills Chat: Ending Toxic Interactions & Relationships

When we think about how many interactions we have each day, the healthier the better! Toxic interactions — left too long — can become toxic relationships. As we start a new year of people skills chat, we are exploring choices that make for a healthy year.

Some questions to get us thinking in advance:

  • What exactly are toxic interactions and relationships?
  • What attitudes and behaviors characterize toxic interactions and relationships?
  • How do toxic relationships affect people and the future?
  • “Turn the other cheek.” Does it apply to dealing with toxic interactions and relationships?
  • How can you avoid and/or escape toxic interactions at work?
  • Toxic interactions among team members: How do they stay alive and how do you cure them?
  • How can you be patient with people yet not tolerate toxic behaviors?
  • What leadership behaviors do you find toxic?
  • How do you deal with a toxic leader/manager?
  • How do great leaders create non-toxic environments and relationships?
  • People Skills: How do they fix toxic interactions and create positive ones?



These are just some questions to get us thinking. Actual questions will post live during the chat.


Bring your experience, curiosity, a beverage, and join the global #peopleskills Twitter chat Sun. Jan 11th, 10am ET to explore ending toxic interactions and relationships.


I also invite you to continue this chat by joining the Google+ People Skills Community, The Facebook Group People Skills That Really Matter and the LinkedIn Group People Skills Succeed to be a part of all the people skills discussions everyday 24×7. Get your people skills community member badge here.



Shout Out of Gratitude

My gratitude to all who participate and grow the people skills global community on Twitter (#peopleskills), Google+, LinkedIn, and Facebook. We welcome your suggestions for topics, offers to co-host, and most especially your diverse insights.

Special thanks to this week’s co-host Sonia Harris @harrisonia. Continued thanks to generous chat moderators Chantal Bechervaise, Dave Moore, Hoda Maalouf, Tracy Shroyer and Tom Rhodes for their time and contributions.






Hope you will all join our People Skills Chat on Twitter (#peopleskills) this Sunday Jan. 11th, 10am ET/7am PT to share your insights and perspective ending toxic interactions and relationships.

Everyone is welcome! We have only one rule in People Skills Global Chat: Respect for all even when we disagree.






TIP: If you have never been in a Twitter chat, you may find it helpful to log on to Tweetchat.com, or Twubs.com and enter hashtag #peopleskills. Sign in to your Twitter account. The venue will insert the hashtag on each of your tweets and you will see all the tweets on one screen. Other tools available are Tchat.io, Hootsuite and TweetDeck.

I am the founder and host of the chat and will be happy to answer any questions you have in advance: Email me.


Connect with you this Sunday Jan. 11, 2015, in global #peopleskills Twitter chat 10am ET to discuss ending toxic interactions and relationships.


Until then, as always, I wish you bonds of happiness and success!

From my professional experience to your success,
Kate Nasser, The People Skills Coach™

©2014 Kate Nasser, CAS, Inc. Somerville, NJ. I appreciate your sharing the link to this post on your social streams. However, if you want to re-post or republish the content of this post, please email info@katenasser.com for permission and guidelines. Thank you for respecting intellectual capital.


Kate Nasser, The People Skills Coach™, delivers coaching, consulting, training, and keynotes on leading change, employee engagement, teamwork, and delivering the ultimate customer service. She turns interaction obstacles into interpersonal success. See this site for workshop outlines, keynote footage, and customer results.

 

 

PS-EnergyBar-LogoJoin me through these social channels

Engage in people skills learning! Let’s turn interaction obstacles into business success in leadership, teamwork, and customer service experience. I invite your questions, share my experience, and welcome your wisdom.

Collaboration: It Can Be Strong or Fragile


Collaboration: Image are 5 Eggs in the Shells w/ Feather Over Them.

Collaboration: What Does It Really Take? Image by JeshuJohn.

Although this image does not require attribution, I compliment Jeshu John for this great photo.


Collaboration can expand everyone’s greatness when everyone seeks opportunities — not just opportunistic moments to meet their own needs. Whether an entrepreneur, a legislator, a corporate leader, a team member, an educator, a student, or a non-profit volunteer – we all reap the benefits of collaboration when we contribute at least as much we take.

Collaboration: What Does It Really Take?

Collaboration is powerful mechanism for success. It requires:

  • Respect for everyone
  • Building and honoring trust
  • Confidence in yourself and others
  • Belief that interdependence is better than total independence
  • Emotional intelligence – awareness of others’ needs
  • Giving as much or more than we take



Opportunists betray the trust through hidden agendas and manipulation. They build their own success while only seeming to help others. On the surface it appears to be collaboration. When we look deeper we see the superficiality.



Tune Up Your Radar to Spot Opportunists

It is the pattern of behavior that defines an opportunist — not any one moment.

Collaboration: Opportunity not Opportunists Image by:Peyri


Opportunists in a work setting or on social media …

  1. Give half-baked praise of others’ contributions.
  2. Compliment people personally while ignoring their professional work.
  3. Give partial answers to seem collaborative yet withhold knowledge.
  4. Sometimes take credit for others’ thoughts and ideas.
  5. Want people’s contributions with minimal investment of their own time.
  6. Treat others well when people are helping them and pull away when asked for their knowledge and experience.
  7. Accept help from authentic collaborators but contribute the minimum in return.


In social media networking, we can of course turn and walk away from opportunists. In a work setting, it’s not always possible. Opportunistic behavior then plants roots of mistrust. It changes the dynamic in sometimes unidentifiable ways. Those who collaborate and help others feel the foolish sting of being used. They sometimes become guarded and less collaborative.


Preserve the Purity of Collaboration

As a leader, you know that something has changed but you’re not sure what or why. Yet you see the loss of trust and its damaging effects on collaboration.

  • Start discussions on the expectations of collaboration. Shine a light on the topic with teams and ad hoc project teams.
  • Have everyone define the difference between a collaborator and an opportunist.  Of course make sure you are the former!  Build a culture of collaboration through initial discussions, modeling the behavior, monitoring progress, and making changes.
  • Give yourself and everyone the OK to be on the lookout for opportunistic behavior. It doesn’t mean you are a cynic. You can collaborate as an optimistic realist and keep your radar tuned for signals. Raise the warning flag and speak with those whose behaviors are opportunistic. What are their goals? Why are they acting this way? Reconfirm what is expected for collaboration.
  • Remove opportunists if they are unwilling to truly collaborate.  Some leaders find this difficult if the opportunists are very knowledgeable. Yet if you reward individuals who won’t collaborate, your message to collaborators is clear.








Life is learning so learn from it. Learn the signals to avoid being stung again. You will build inner strength to recover from bad times. Then go forward with renewed confidence and create success with authentic collaborators. There’s lots of them and you will find them!


How do you stay positive after being stung?

For me, it’s seeing & living an abundance mentality.



From my professional experience to your success,
Kate Nasser, The People Skills Coach™

Related Posts:
Teamwork Collaboration: Leadership Beliefs That Kill It
Leaders, Collaborators Are Stronger Than You Think
10 Mature Ways to Work w/ Immature Teammates

Image of selfishness by Peyri via Flickr Creative Commons License.

©2014 Kate Nasser, CAS, Inc. Somerville, NJ. I appreciate your sharing the link to this post on your social streams. However, if you want to re-post or republish the content of this post, please email info@katenasser.com for permission and guidelines. Thank you for respecting intellectual capital.


Kate Nasser, The People Skills Coach™, delivers coaching, consulting, training, and keynotes on leading change, employee engagement, teamwork, and delivering the ultimate customer service. She turns interaction obstacles into interpersonal success. See this site for workshop outlines, keynote footage, and customer results.

 

 

PS-EnergyBar-LogoJoin me through these social channels

Engage in people skills learning! Let’s turn interaction obstacles into business success in leadership, teamwork, and customer service experience. I invite your questions, share my experience, and welcome your wisdom.

People Skills for Trust is Sunday’s #Peopleskills Twitter Chat.

WHEN/WHERE: Join us Sunday Nov. 2, 2014 on Twitter at 10AM EST. Hashtag: #peopleskills


Time converter:
Please click the time converter link above to convert 10am EST to your local time.



People Skills for Trust

Trust is a deep and complex subject. It is in every relationship from business to personal. For this reason, we will explore people skills for trust in this Sunday’s #peopleskills global Twitter chat at 10am EST.



People Skills for Trust. Image is People skills logo

People Skills for Trust: Image by KimbManson for Kate Nasser. All rights reserved.

Image designed by: Kimb Manson Graphics Design for Kate Nasser. All rights reserved.

People Skills for Trust

JOIN us Sunday 10am EST in #peopleskills Twitter chat to help dig into and unravel the complexities of trust. My co-host for this topic is Andrea Sanchez. Andrea is a writer/editor with 16 years of communications experience. Her passion is leadership and emotional intelligence. She is the host of the new leadership Twitter chat #DareToBe.

Some questions to get us thinking in advance:

  • What is your definition of trust and what does it mean to you?
  • How do you know if you can trust someone?
  • Does it take courage to trust others or only to “re-trust” them?
  • How do empathy and trust relate?
  • What increases and what destroys our ability to trust?
  • How does confidence impact trust?
  • How can leaders build trust with their teams?
  • When is trust most important to you?
  • How does the propensity to trust change as we mature?
  • How do #peopleskills impact trust?

These are just some questions to get us thinking. Actual questions will post live during the chat.



So bring your personal perspective, your experience, a beverage, and join the community on Sunday Nov. 2, 10am EST in People Skills Chat on Twitter (hashtag: #peopleskills). Share your experience, insight, and perspective on people skills for trust.


I also invite you to continue this chat by joining the Google+ People Skills Community, The Facebook Group People Skills That Really Matter and the LinkedIn Group People Skills Succeed to be a part of all the people skills discussions everyday 24×7. Get your people skills community member badge here.



Shout Out of Gratitude

My gratitude to all who participate and grow the people skills global community on Twitter (#peopleskills), Google+, LinkedIn, and Facebook. We welcome your suggestions for topics, offers to co-host, and most especially your diverse insights.

Thank you to my co-host for this topic Andrea Sanchez. Continued thanks to generous chat moderators Chantal Bechervaise, Dave Moore, Hoda Maalouf, Tracy Shroyer and Tom Rhodes for their time and contributions.






Hope you will all join our People Skills Chat on Twitter (#peopleskills) this Sunday Nov. 2, 2014, 10am EST/7am PST to share your insights, perspective, and experience on people skills for trust.

Everyone is welcome! We have only one rule in People Skills Global Chat: Respect for all even when we disagree.






TIP: If you have never been in a Twitter chat, you may find it helpful to log on to Tweetchat.com, or Twubs.com and enter hashtag #peopleskills. Sign in to your Twitter account. The venue will insert the hashtag on each of your tweets and you will see all the tweets on one screen. Other tools available are Tchat.io, Hootsuite and TweetDeck.

I am the founder and host of the chat and will be happy to answer any questions you have in advance: Email me.


Connect with you this Sun. Nov. 2, 2014, 10am EST for people skills for trust in our #Peopleskills Global Twitter Chat.

Until then, as always, I wish you bonds of happiness and success!

 

From my professional experience to your success,
Kate Nasser, The People Skills Coach™

©2014 Kate Nasser, CAS, Inc. Somerville, NJ. I appreciate your sharing the link to this post on your social streams. However, if you want to re-post or republish the content of this post, please email info@katenasser.com for permission and guidelines. Thank you for respecting intellectual capital.


Kate Nasser, The People Skills Coach™, delivers coaching, consulting, training, and keynotes on leading change, employee engagement, teamwork, and delivering the ultimate customer service. She turns interaction obstacles into interpersonal success. See this site for workshop outlines, keynote footage, and customer results.

 

 

PS-EnergyBar-LogoJoin me through these social channels

Engage in people skills learning! Let’s turn interaction obstacles into business success in leadership, teamwork, and customer service experience. I invite your questions, share my experience, and welcome your wisdom.

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