When you buy a biz, the essential bond to keep current customers is taking time to know them. Key customers experience examples fr The People Skills Coach™.
Ultimate Customer Service
Want customers to love your business? Everyone in customer experience repeat daily, love the customers not the rules. You can show care and still work within guidelines. Latest from Kate Nasser, The People Skills Coach™.
Is unconscious implicit bias ruining your otherwise stellar customer experience & service? Examples and insight from Kate Nasser, The People Skills Coach™.
Discover customer experience greatness not in the depths of complex strategy. Find it in moments of attitude & detail. Insights from Kate Nasser, The People Skills Coach™.
Perky customer service is valuable when combined w/ problem solving & action. Management & customer experience training insights fr The People Skills Coach™.
Super customer experience is achieved when you think from the customer perspective not from yours. Involve them & win their loyalty. 4 ways to win big.
National Customer Service Week Leadership: 3 one min. videos from Kate Nasser The People Skills Coach™ to inspire & create positive customer service results!
JOIN us in People Skills global Twitter chat to explore deep reasons to serve others in work & life. Host: Kate Nasser, The People Skills Coach™ & community 10amET Oct. 2nd. | Leadership, Teamwork, Customer Service
Lack of empathy for customers is customer service incompetence. Give customers empathy long before they cry or leave. Insights fr The People Skills Coach™.
Customer Service Outburst: What brings customer service reps to lose it w/ customers? A park ranger story about Lake Nockamixon. From The People Skills Coach™.
Don’t let procedures block listening. Use management people skills to ensure these 4 situations don’t ruin your success. Tips from The People Skills Coach™.
Prepare for customer experience delivery privately not in front of customers. Powerful true life examples fr The People Skills Coach™. | Customer Service, Restaurants, Retail.
Ruined customer experience comes from small greedy steps that drive customers away. Is your business doing this? From Kate Nasser, The People Skills Coach™.
The very best customer service reps exhibit these outstanding people skills. Checklist from Kate Nasser, The People Skills Coach™.
Use people skills smarts and communicate. It prevents voids & vacuums of trouble. Latest business leadership tips fr Kate Nasser, The People Skills Coach™.