Ultimate Customer Service

Ruined Customer Experience from Small Greedy Moves #cx

Ruined Customer Experience: Image is Gas Pump.

Ruined customer experience comes from small greedy steps that drive customers away. Is your business doing this? From Kate Nasser, The People Skills Coach™.

19 Outstanding People Skills of Best Customer Service Reps

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The very best customer service reps exhibit these outstanding people skills. Checklist from Kate Nasser, The People Skills Coach™.

#PeopleSkills Smarts: Communicate or Become Irrelevant

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Use people skills smarts and communicate. It prevents voids & vacuums of trouble. Latest business leadership tips fr Kate Nasser, The People Skills Coach™.

Customer Service Leaders: Remove These Morale Killers | #Leadership

Customer Service Leaders: Image is sign Danger Falling Morale

Customer service leaders, are you unknowingly killing employee morale? Checklist from The People Skills Coach™ & remove these morale killers. | Leadership

Deliver Top Notch Customer Service Even in Highly Regulated Industries

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Leaders ask: Can we deliver top notch customer service even in highly regulated industries. The People Skills Coach™ says yes absolutely. Here’s how.

Memorable Customer Experience: Far Deeper Than a Smile | #CX

Memorable Customer Experience: Image is Delta Calgary South Hotel

Truly memorable customer experience is not transaction; it is great interaction. The People Skills Coach™ shares memorable exp at Delta Calgary South Hotel and tips to all hotel leaders & reps on doing the same thing!

Listening Excellence: Are You Historian, Eye Witness, Participant?

Listening Excellence: Image is Man w/ Record Album w/ ears in the middle.

Outstanding leadership, teamwork, and customer service require listening excellence. How does your attitude affect it? Insight fr The People Skills Coach™.

Conquer Listening Barriers: Unstick from Keywords | #peopleskills

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Conquer listening barriers, esp, the hidden barrier of getting stuck on keywords. 3 steps fr The People Skills Coach™. | Leadership, Customer Service, Teamwork.

Super Customer Service People Skills: Reverse Regret | #custserv

Super Customer Service People Skills: Image is Blue Egg w/ Letter R

Super customer service has little room for regret. By then customers are gone. Key service people skills to master from Kate Nasser, The People Skills Coach™.

Managing Expectations: JOIN #Peopleskills Chat Dec. 13th

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When you are good at unearthing & managing expectations, your success soars. JOIN The People Skills Coach™ in #Peopleskills global Twitter chat Dec. 13th, 2015, 10amET to explore this.

Rude Angry Customers: 5 Ways to Stay Calm & Caring | #Custserv #Peopleskills

Rude Angry Customers: Image is flower with thorns.

Working with rude angry customers doesn’t have to wear you down. It can actually be one of the best people skills learning experiences of your life. Think these 5 things for best results and to increase emotional intelligence. Great EQ EI tips fr The People SKills Coach™,

Customer Service People Skills Timing: How to Sharpen Yours

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How is your customer service people skills timing? Improve it with these 4 steps fr The People Skills Coach™.

Customer Experience Leaders: Remove the Never Ever Rules | #cx #cco

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Customer experience leaders, find & remove all the “never ever” rules that rule & ruin your customers’ experience. Insights from The People-Skills Coach™.

Customer Service Transparency: Remove the Shadow of Fine Print! #custserv

Customer Service Transparency: Image is finger under magnifying glass.

Sales & customer service transparency impresses w/ integrity & builds priceless trust. Remove the fine print or lose customers. Fr The People Skills Coach™.

Reverse Customer Experience: Are You Driving Calm Customers Away?

Reverse Customer Experience: Image is Iceberg Reflecting Deeper Trouble

Don’t just focus on angry customers. Reverse customer experience strategy & make sure you retain calm customers too. Video fr The People Skills Coach™.

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