Ultimate Customer Service

Discover Customer Experience Moments & Details | #cx

Discover Customer Experience: Image is a sunlit fanned object.

Discover customer experience greatness not in the depths of complex strategy. Find it in moments of attitude & detail. Insights from Kate Nasser, The People Skills Coach™.

Perky Customer Service Incompetence – Why Bother? | #cx #custserv

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Perky customer service is valuable when combined w/ problem solving & action. Management & customer experience training insights fr The People Skills Coach™.

Customer Experience: Loyalty Through Narcissism?

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Super customer experience is achieved when you think from the customer perspective not from yours. Involve them & win their loyalty. 4 ways to win big.

Positive Customer Service Results from Everyday People Skills | #custserv

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National Customer Service Week Leadership: 3 one min. videos from Kate Nasser The People Skills Coach™ to inspire & create positive customer service results!

Deep Reasons to Serve: JOIN People Skills Chat Oct. 2nd | #PeopleSkills

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JOIN us in People Skills global Twitter chat to explore deep reasons to serve others in work & life. Host: Kate Nasser, The People Skills Coach™ & community 10amET Oct. 2nd. | Leadership, Teamwork, Customer Service

Customer Service Incompetence: Empathy Only For Tears

Customer Service Incompetence: Image is a tear from someone's eye.

Lack of empathy for customers is customer service incompetence. Give customers empathy long before they cry or leave. Insights fr The People Skills Coach™.

Customer Service Outburst: 5 Needs That Ruin Customer Experience

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Customer Service Outburst: What brings customer service reps to lose it w/ customers? A park ranger story about Lake Nockamixon. From The People Skills Coach™.

Management #PeopleSkills: How Procedures Quietly Block Listening

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Don’t let procedures block listening. Use management people skills to ensure these 4 situations don’t ruin your success. Tips from The People Skills Coach™.

Customer Experience Delivery: Prepare Privately | #cx #custserv

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Prepare for customer experience delivery privately not in front of customers. Powerful true life examples fr The People Skills Coach™. | Customer Service, Restaurants, Retail.

Ruined Customer Experience from Small Greedy Moves #cx

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Ruined customer experience comes from small greedy steps that drive customers away. Is your business doing this? From Kate Nasser, The People Skills Coach™.

19 Outstanding People Skills of Best Customer Service Reps

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The very best customer service reps exhibit these outstanding people skills. Checklist from Kate Nasser, The People Skills Coach™.

People Skills Smarts: Communicate or Become Irrelevant

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Use people skills smarts and communicate. It prevents voids & vacuums of trouble. Latest business leadership tips fr Kate Nasser, The People Skills Coach™.

Customer Service Leaders: Remove These Morale Killers | #Leadership

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Customer service leaders, are you unknowingly killing employee morale? Checklist from The People Skills Coach™ & remove these morale killers. | Leadership

Deliver Top Notch Customer Service Even in Highly Regulated Industries

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Leaders ask: Can we deliver top notch customer service even in highly regulated industries. The People Skills Coach™ says yes absolutely. Here’s how.

Memorable Customer Experience: Far Deeper Than a Smile | #CX

Memorable Customer Experience: Image is Delta Calgary South Hotel

Truly memorable customer experience is not transaction; it is great interaction. The People Skills Coach™ shares memorable exp at Delta Calgary South Hotel and tips to all hotel leaders & reps on doing the same thing!

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