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	<title>KateNasser.com &#187; Ultimate Customer Service</title>
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	<description>The People-Skills Coach&#8482;</description>
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		<title>Customer Service &amp; IT Support Leaders: Do You Hear the Envy?</title>
		<link>http://katenasser.com/customer-service-it-support-leaders-do-you-hear-the-envy/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/customer-service-it-support-leaders-do-you-hear-the-envy/#comments</comments>
		<pubDate>Mon, 06 Feb 2012 04:20:56 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[IT]]></category>
		<category><![CDATA[analysts]]></category>
		<category><![CDATA[appreciation]]></category>
		<category><![CDATA[attitude]]></category>
		<category><![CDATA[CIOs]]></category>
		<category><![CDATA[CSRs]]></category>
		<category><![CDATA[customer]]></category>
		<category><![CDATA[Customer Care]]></category>
		<category><![CDATA[customer satisfaction]]></category>
		<category><![CDATA[difficult customers]]></category>
		<category><![CDATA[envy]]></category>
		<category><![CDATA[inspiration]]></category>
		<category><![CDATA[leaders]]></category>
		<category><![CDATA[managers]]></category>
		<category><![CDATA[morale]]></category>
		<category><![CDATA[recognition]]></category>
		<category><![CDATA[reps]]></category>
		<category><![CDATA[service]]></category>
		<category><![CDATA[supervisors]]></category>
		<category><![CDATA[support]]></category>
		<category><![CDATA[Team Members]]></category>
		<category><![CDATA[teams]]></category>
		<category><![CDATA[technical]]></category>
		<category><![CDATA[technical support reps.]]></category>
		<category><![CDATA[Ultimate Customer Service]]></category>
		<category><![CDATA[vision]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=20320</guid>
		<description><![CDATA[Customer service and tech support leaders often ask me how to respond to team members who ask: "Why must we treat customers better than they treat us?" You might think this is a cry for fair and equal treatment. Some of it is. The rest is envy. Build fulfillment with these approaches to squelch this debilitating feeling.]]></description>
		<wfw:commentRss>http://katenasser.com/customer-service-it-support-leaders-do-you-hear-the-envy/feed/</wfw:commentRss>
		<slash:comments>3</slash:comments>
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		<item>
		<title>Simply Great Choices Create Super Customer Experience</title>
		<link>http://katenasser.com/simply-great-choices-create-super-customer-experience/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/simply-great-choices-create-super-customer-experience/#comments</comments>
		<pubDate>Tue, 17 Jan 2012 22:45:53 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[IT]]></category>
		<category><![CDATA[Agile Teams]]></category>
		<category><![CDATA[attitude]]></category>
		<category><![CDATA[best]]></category>
		<category><![CDATA[call center]]></category>
		<category><![CDATA[choice]]></category>
		<category><![CDATA[contact center]]></category>
		<category><![CDATA[CSRs]]></category>
		<category><![CDATA[customer]]></category>
		<category><![CDATA[Customer Care]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[customer loyalty]]></category>
		<category><![CDATA[customer satisfaction]]></category>
		<category><![CDATA[great]]></category>
		<category><![CDATA[healthcare]]></category>
		<category><![CDATA[listening]]></category>
		<category><![CDATA[patience]]></category>
		<category><![CDATA[retail]]></category>
		<category><![CDATA[service]]></category>
		<category><![CDATA[super]]></category>
		<category><![CDATA[Truly memorable]]></category>
		<category><![CDATA[TSRs]]></category>
		<category><![CDATA[Ultimate Customer Service]]></category>
		<category><![CDATA[workplace]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=19579</guid>
		<description><![CDATA[When you get frustrated with customer behavior, are you tempted to respond badly? Call centers, contact centers, customer care teams, technical support departments -- here is the antidote to your frustration!  Here are 7 common situations and simply great choices.  ]]></description>
		<wfw:commentRss>http://katenasser.com/simply-great-choices-create-super-customer-experience/feed/</wfw:commentRss>
		<slash:comments>12</slash:comments>
		</item>
		<item>
		<title>CIOs: Are Your IT Teams Truly Customer Focused?</title>
		<link>http://katenasser.com/cios-are-your-it-teams-truly-customer-service-experience-focus/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/cios-are-your-it-teams-truly-customer-service-experience-focus/#comments</comments>
		<pubDate>Wed, 11 Jan 2012 00:00:21 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[IT]]></category>
		<category><![CDATA[CIOs]]></category>
		<category><![CDATA[customer]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[experience]]></category>
		<category><![CDATA[focus]]></category>
		<category><![CDATA[hard skills]]></category>
		<category><![CDATA[information]]></category>
		<category><![CDATA[People-Skills]]></category>
		<category><![CDATA[procedures]]></category>
		<category><![CDATA[Soft Skills]]></category>
		<category><![CDATA[technical professionals]]></category>
		<category><![CDATA[technical support]]></category>
		<category><![CDATA[technical support reps.]]></category>
		<category><![CDATA[technology]]></category>
		<category><![CDATA[Ultimate Customer Service]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=19426</guid>
		<description><![CDATA[CIOS, IT Directors, Managers - If your customers still say you lack customer focus, use these 12 insights to reshape your information technology culture and deliver the ultimate IT customer service.]]></description>
		<wfw:commentRss>http://katenasser.com/cios-are-your-it-teams-truly-customer-service-experience-focus/feed/</wfw:commentRss>
		<slash:comments>4</slash:comments>
		</item>
		<item>
		<title>Leaders, Foresee &amp; Reduce The Burden of Needy Customers</title>
		<link>http://katenasser.com/leaders-foresee-reduce-the-burden-of-needy-customers/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/leaders-foresee-reduce-the-burden-of-needy-customers/#comments</comments>
		<pubDate>Wed, 04 Jan 2012 14:00:59 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[IT]]></category>
		<category><![CDATA[attitude]]></category>
		<category><![CDATA[Awareness]]></category>
		<category><![CDATA[best results]]></category>
		<category><![CDATA[Call Centers]]></category>
		<category><![CDATA[Contact Centers]]></category>
		<category><![CDATA[corporate]]></category>
		<category><![CDATA[culture]]></category>
		<category><![CDATA[customer]]></category>
		<category><![CDATA[Customer Care]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[help desks]]></category>
		<category><![CDATA[Knowledge]]></category>
		<category><![CDATA[leaders]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[management]]></category>
		<category><![CDATA[managers]]></category>
		<category><![CDATA[sales]]></category>
		<category><![CDATA[service]]></category>
		<category><![CDATA[super]]></category>
		<category><![CDATA[supervisors]]></category>
		<category><![CDATA[technical support]]></category>
		<category><![CDATA[trust]]></category>
		<category><![CDATA[Ultimate Customer Service]]></category>
		<category><![CDATA[uncertainty]]></category>
		<category><![CDATA[understanding]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=19319</guid>
		<description><![CDATA[Do your teams think of their burdens or the customers? The answer says alot about your customer experience culture! Build a super customer experience culture by eliminating  these 21 customer burdens of uncertainty.]]></description>
		<wfw:commentRss>http://katenasser.com/leaders-foresee-reduce-the-burden-of-needy-customers/feed/</wfw:commentRss>
		<slash:comments>4</slash:comments>
		</item>
		<item>
		<title>Super Customer Experience: Be Plentiful and Ready</title>
		<link>http://katenasser.com/super-customer-experience-be-plentiful-and-ready/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/super-customer-experience-be-plentiful-and-ready/#comments</comments>
		<pubDate>Sat, 17 Dec 2011 20:33:19 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[attitude]]></category>
		<category><![CDATA[business]]></category>
		<category><![CDATA[care]]></category>
		<category><![CDATA[Change]]></category>
		<category><![CDATA[corporations]]></category>
		<category><![CDATA[courtesy]]></category>
		<category><![CDATA[customer]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[easy]]></category>
		<category><![CDATA[entrepreneur]]></category>
		<category><![CDATA[intercultural]]></category>
		<category><![CDATA[Knowledge]]></category>
		<category><![CDATA[mid-size businesses]]></category>
		<category><![CDATA[Mindset]]></category>
		<category><![CDATA[success]]></category>
		<category><![CDATA[super]]></category>
		<category><![CDATA[Teamwork]]></category>
		<category><![CDATA[trust]]></category>
		<category><![CDATA[Ultimate Customer Service]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=19008</guid>
		<description><![CDATA[For great customer experience, have plenty of what the customer needs and be ready for surprises.  Plentiful and ready -- the best PR your business can get!  Here's how ...]]></description>
		<wfw:commentRss>http://katenasser.com/super-customer-experience-be-plentiful-and-ready/feed/</wfw:commentRss>
		<slash:comments>4</slash:comments>
		</item>
		<item>
		<title>Customer Experience Super Blooms, When We Flex</title>
		<link>http://katenasser.com/customer-experience-super-blooms-when-we-flex/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/customer-experience-super-blooms-when-we-flex/#comments</comments>
		<pubDate>Tue, 22 Nov 2011 11:00:57 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[business]]></category>
		<category><![CDATA[business owners]]></category>
		<category><![CDATA[customer]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[economy]]></category>
		<category><![CDATA[experience]]></category>
		<category><![CDATA[Flexibility]]></category>
		<category><![CDATA[metrics]]></category>
		<category><![CDATA[new]]></category>
		<category><![CDATA[procedures]]></category>
		<category><![CDATA[service]]></category>
		<category><![CDATA[Ultimate Customer Service]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=18416</guid>
		<description><![CDATA[Experts are saying this is the customer experience economy. Whoever masters it, will outperform their competitors and capture the customers' business.  Flexibility is one component. Are you ready? Read more ...]]></description>
		<wfw:commentRss>http://katenasser.com/customer-experience-super-blooms-when-we-flex/feed/</wfw:commentRss>
		<slash:comments>11</slash:comments>
		</item>
		<item>
		<title>What&#8217;s Our Super Glue of Customer Experience?</title>
		<link>http://katenasser.com/whats-our-super-glue-of-customer-experience/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/whats-our-super-glue-of-customer-experience/#comments</comments>
		<pubDate>Wed, 02 Nov 2011 11:00:53 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[CSRs]]></category>
		<category><![CDATA[customer]]></category>
		<category><![CDATA[Customer Care]]></category>
		<category><![CDATA[experience]]></category>
		<category><![CDATA[loyalty]]></category>
		<category><![CDATA[management]]></category>
		<category><![CDATA[service]]></category>
		<category><![CDATA[technical support reps.]]></category>
		<category><![CDATA[Ultimate Customer Service]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=18048</guid>
		<description><![CDATA[Ever asked your customer service reps what do the customers think is a great experience?  They hear their honest opinions and can tell you "What's Our Super Glue of Customer Experience?" Here are 7 results ...]]></description>
		<wfw:commentRss>http://katenasser.com/whats-our-super-glue-of-customer-experience/feed/</wfw:commentRss>
		<slash:comments>5</slash:comments>
		</item>
		<item>
		<title>Our Future is Behind Every Customer</title>
		<link>http://katenasser.com/our-future-is-behind-every-customer/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/our-future-is-behind-every-customer/#comments</comments>
		<pubDate>Wed, 05 Oct 2011 15:50:25 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[inspiration]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[People-Skills]]></category>
		<category><![CDATA[best]]></category>
		<category><![CDATA[Call Centers]]></category>
		<category><![CDATA[Contact Centers]]></category>
		<category><![CDATA[CSRs]]></category>
		<category><![CDATA[Customer Care]]></category>
		<category><![CDATA[customer loyalty]]></category>
		<category><![CDATA[future]]></category>
		<category><![CDATA[help desks]]></category>
		<category><![CDATA[leaders]]></category>
		<category><![CDATA[management]]></category>
		<category><![CDATA[managers]]></category>
		<category><![CDATA[National Customer Service Week]]></category>
		<category><![CDATA[success]]></category>
		<category><![CDATA[supervisors]]></category>
		<category><![CDATA[TSRs]]></category>
		<category><![CDATA[Ultimate Customer Service]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=17093</guid>
		<description><![CDATA[CSRs and TSRs get tunnel vision in stress or the daily grind. Yet our future is behind every customer. Our vision must see it. Here is a 9 point call to greatness for leaders to inspire the best customer service.  Posters and cards of this will be available in a few weeks.]]></description>
		<wfw:commentRss>http://katenasser.com/our-future-is-behind-every-customer/feed/</wfw:commentRss>
		<slash:comments>12</slash:comments>
		</item>
		<item>
		<title>Universal Customer Pleas: Drop This, Keep That &#8212; Please!</title>
		<link>http://katenasser.com/universal-customer-pleas-drop-this-keep-that-please/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/universal-customer-pleas-drop-this-keep-that-please/#comments</comments>
		<pubDate>Wed, 14 Sep 2011 11:10:26 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[People-Skills]]></category>
		<category><![CDATA[Soft Skills]]></category>
		<category><![CDATA[Call Centers]]></category>
		<category><![CDATA[Contact Centers]]></category>
		<category><![CDATA[CSRs]]></category>
		<category><![CDATA[customer]]></category>
		<category><![CDATA[Customer Care]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[customer loyalty]]></category>
		<category><![CDATA[service]]></category>
		<category><![CDATA[technical support]]></category>
		<category><![CDATA[Ultimate Customer Service]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=16488</guid>
		<description><![CDATA[The 12 Most Universal Customer pleas to change customer service.  People-Skills Coach Kate Nasser offers specifics to boost customer experience forever. Add #13 and join this movement to improve universal customer service.]]></description>
		<wfw:commentRss>http://katenasser.com/universal-customer-pleas-drop-this-keep-that-please/feed/</wfw:commentRss>
		<slash:comments>31</slash:comments>
		</item>
		<item>
		<title>Customers&#8217; Views Breathe Life Into Always Being Right Rule</title>
		<link>http://katenasser.com/customers-views-breathe-life-into-always-being-right-rule/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/customers-views-breathe-life-into-always-being-right-rule/#comments</comments>
		<pubDate>Tue, 06 Sep 2011 10:50:51 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[Sales]]></category>
		<category><![CDATA[CSRs]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[Customers]]></category>
		<category><![CDATA[loyalty]]></category>
		<category><![CDATA[management]]></category>
		<category><![CDATA[managers]]></category>
		<category><![CDATA[respect]]></category>
		<category><![CDATA[sales]]></category>
		<category><![CDATA[trust]]></category>
		<category><![CDATA[Ultimate Customer Service]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=16145</guid>
		<description><![CDATA[Managers use this list to guide new employees on why the customer is  always right &#038; how to serve them well. The issue is not right/wrong -- it is respect for insight and beyond.  Read more ...]]></description>
		<wfw:commentRss>http://katenasser.com/customers-views-breathe-life-into-always-being-right-rule/feed/</wfw:commentRss>
		<slash:comments>23</slash:comments>
		</item>
		<item>
		<title>Customer Service: Turn Startling Sudden Relationships into Bonds</title>
		<link>http://katenasser.com/customer-service-turn-startling-sudden-relationships-into-bonds/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/customer-service-turn-startling-sudden-relationships-into-bonds/#comments</comments>
		<pubDate>Wed, 24 Aug 2011 09:30:56 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[People-Skills]]></category>
		<category><![CDATA[Soft Skills]]></category>
		<category><![CDATA[analysts]]></category>
		<category><![CDATA[best]]></category>
		<category><![CDATA[bonds]]></category>
		<category><![CDATA[CSRs]]></category>
		<category><![CDATA[Customers]]></category>
		<category><![CDATA[interpersonal skills]]></category>
		<category><![CDATA[relationships]]></category>
		<category><![CDATA[sales]]></category>
		<category><![CDATA[sudden]]></category>
		<category><![CDATA[technical support reps.]]></category>
		<category><![CDATA[trust]]></category>
		<category><![CDATA[Ultimate Customer Service]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=15680</guid>
		<description><![CDATA[Customer service is a case of sudden relationship..  CSRs, agents, and tech support analysts build rapport while solving problems. The best use these 8 steps to overcome the lack of trust and understanding that longer term relationships enjoy.]]></description>
		<wfw:commentRss>http://katenasser.com/customer-service-turn-startling-sudden-relationships-into-bonds/feed/</wfw:commentRss>
		<slash:comments>5</slash:comments>
		</item>
		<item>
		<title>Customer Service, What You Picture, You Create</title>
		<link>http://katenasser.com/customer-service-what-you-picture-you-create/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/customer-service-what-you-picture-you-create/#comments</comments>
		<pubDate>Tue, 16 Aug 2011 07:30:10 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[inspiration]]></category>
		<category><![CDATA[People-Skills]]></category>
		<category><![CDATA[Soft Skills]]></category>
		<category><![CDATA[attitude]]></category>
		<category><![CDATA[CSRs]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[Front Line]]></category>
		<category><![CDATA[listen]]></category>
		<category><![CDATA[listening]]></category>
		<category><![CDATA[Mindset]]></category>
		<category><![CDATA[positive]]></category>
		<category><![CDATA[Tech. Support Reps]]></category>
		<category><![CDATA[Ultimate Customer Service]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=14455</guid>
		<description><![CDATA[In customer service, what you picture you create.  To deliver the best customer service or technical support, use the picture this airline rep in this story created. Here's the true story and the lasting message of customer service inspiration.]]></description>
		<wfw:commentRss>http://katenasser.com/customer-service-what-you-picture-you-create/feed/</wfw:commentRss>
		<slash:comments>7</slash:comments>
		</item>
		<item>
		<title>Customer Service for Technical Support Beyond Certification</title>
		<link>http://katenasser.com/customer-service-for-technical-support-beyond-certification/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/customer-service-for-technical-support-beyond-certification/#comments</comments>
		<pubDate>Thu, 28 Jul 2011 04:01:56 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[People-Skills]]></category>
		<category><![CDATA[Soft Skills]]></category>
		<category><![CDATA[Teamwork]]></category>
		<category><![CDATA[Training]]></category>
		<category><![CDATA[HR]]></category>
		<category><![CDATA[human resources]]></category>
		<category><![CDATA[leaders]]></category>
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		<category><![CDATA[technical professionals]]></category>
		<category><![CDATA[technical support]]></category>
		<category><![CDATA[training]]></category>
		<category><![CDATA[transitions]]></category>
		<category><![CDATA[Ultimate Customer Service]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=14275</guid>
		<description><![CDATA[Are your technical support team facing organizational or operational transitions or pressured initiatives with clients?  Keep teamwork and client service strong during the toughest times with special attention to ...]]></description>
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		<title>Customer Experience the Before &amp; After Way</title>
		<link>http://katenasser.com/customer-experience-the-before-after-way/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/customer-experience-the-before-after-way/#comments</comments>
		<pubDate>Mon, 25 Jul 2011 00:34:03 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[Sales]]></category>
		<category><![CDATA[communication]]></category>
		<category><![CDATA[corporate]]></category>
		<category><![CDATA[customer loyalty]]></category>
		<category><![CDATA[leaders]]></category>
		<category><![CDATA[managers]]></category>
		<category><![CDATA[People-Skills]]></category>
		<category><![CDATA[sales]]></category>
		<category><![CDATA[Ultimate Customer Service]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=14217</guid>
		<description><![CDATA[What customers experience before and after working with you holds the secrets to your success in sales, service, and customer loyalty.  Here's what the before does for you.  Read more ...]]></description>
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		<slash:comments>2</slash:comments>
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		<title>To Get Customer Loyalty &#8211; Gestalt It!</title>
		<link>http://katenasser.com/to-get-customer-loyalty-gestalt-it/#utm_source=feed&#038;utm_medium=feed&#038;utm_campaign=feed</link>
		<comments>http://katenasser.com/to-get-customer-loyalty-gestalt-it/#comments</comments>
		<pubDate>Thu, 07 Jul 2011 00:00:42 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[Sales]]></category>
		<category><![CDATA[corporate]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[customer loyalty]]></category>
		<category><![CDATA[leaders]]></category>
		<category><![CDATA[managers]]></category>
		<category><![CDATA[sales]]></category>
		<category><![CDATA[satisfaction]]></category>
		<category><![CDATA[technical support]]></category>
		<category><![CDATA[Ultimate Customer Service]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=13474</guid>
		<description><![CDATA[Corporate leaders, managers, &#038; business owners, increase customer loyalty using a Gestalt customer service and technical support philosophy. The reasoning &#038; steps -- make sense!  Read more ...]]></description>
		<wfw:commentRss>http://katenasser.com/to-get-customer-loyalty-gestalt-it/feed/</wfw:commentRss>
		<slash:comments>13</slash:comments>
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