value

Leadership People Skills: Achieve Vision With Values Not Ultimatums

Leadership People Skills: Image is 3 Gold Rings Connected

Leadership people skills engage employees to realize the vision. They build commitment. What threatens them & what builds them? 3 key points fr The People Skills Coach™.

JOIN #PeopleSkills Global Chat April 23rd: Personal Accountability

Unconventional Interactions: Image is people skills logo.

Join People Skills global chat April 23rd on personal accountability and how it impacts others. Use hashtag: #PeopleSkills. Host: Kate Nasser, The People Skills Coach™ & community. Guest hosting for Kate Nasser this week is Tom Rhodes (@TomJ_Rhodes).

Business Career People Skills: JOIN #PeopleSkills Global Chat Jan. 22

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JOIN People Skills global Twitter chat SUN. Jan. 22nd to explore business career people skills w/ The People Skills Coach™ & global community at 10amET/3pmGMT. Use hashtag: #PeopleSkills

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Are Polar Opposites Valuable? JOIN #PeopleSkills Chat July 17th

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JOIN us in People Skills Twitter chat #PeopleSkills July 17, 10amET to explore the dynamics of polar opposites. Host: Kate Nasser, The People Skills Coach™.

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Getting Mentored: Astute Questions to Ask Experienced Colleagues

Getting Mentored: Image is very old piano.

Getting mentored by *all the experience around you is immensely valuable. From The People Skills Coach™, here are questions to ask your experienced colleagues.

Customer Experience: The Opposite of Convenience May Surprise You! #cx

To customers the opposite of convenience is not inconvenience. Can you guess how they define it? Here’s the customer experience insight you need to succeed!

People Skills to Show Your Change Ability #peopleskills #career

People Skills: Image is black slinky.

How open are you to change? Do you adapt easily in the workplace? Flexibility, (change ability), is one key trait employers seek. Here are 7 people skills career tips to show your adaptability & value to any workplace team and business. Be the one hired, retained, and promoted!

Customer Value Beyond the Dollar! #sales #custserv

Customer Value: Image is Gold Gift Box

Leaders & entrepreneurs see true customer value. Employees’ hard work often clouds their view. Use this list of 6 to discuss customer value & inspire all employees!

Customer Service People Skills Create Profitable Connection

Customer service people skills: Image is Hero

Customer service people skills are a gold mine of success. People do business w/ those who honor, respect, & value them! Think of yourself as the customer. Isn’t this true? Tips fr The People-Skills Coach™.

We Are Selfish Websites & the Customer Experience

Every website has a people-skills message and personality. What’s yours? Does it selfishly try to squeeze & capture customers or does it deliver value to engage and build loyalty?

Leaders, Extend Value of Customer Service Training

Leaders, before you undertake and engage customer service training for your teams — take these four steps. It extends the value and effectiveness of the training.

The Customer Value Creed

Employees don’t inherently know the value of a customer. Share this Customer Value Creed w/your teams to inspire greater commitment during National Customer Service Week.

Customers Value – Contest.

Customers Value Contest – sponsored by Kate Nasser, The People-Skills Coach. Each of two winners will receive a $30 Amazon gift card. Submission Deadline: Aug. 31, 2009. Winners announced on Twitter during National Customer Service Week which starts Oct. 5, 2009. Submit via this blog.

Speak From Inside Your Customers’ Head for Best Service

Metrics don’t create great service. They measure great service that we create through the conversation. In fact, the conversation is the customer’s metric. And that conversation can be voice-to-voice or online.