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		<title>We Are Selfish Websites &amp; the Customer Experience</title>
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		<pubDate>Fri, 21 Oct 2011 10:53:15 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
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		<description><![CDATA[Every website has a people-skills message and personality. What's yours? Does it selfishly try to squeeze &#038; capture customers or does it deliver value to engage and build loyalty?]]></description>
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		<title>Leaders, Extend Value of Customer Service Training</title>
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		<pubDate>Sun, 06 Feb 2011 13:50:30 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
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		<description><![CDATA[Leaders, before you undertake and engage customer service training for your teams -- take these four steps.  It extends the value and effectiveness of the training.]]></description>
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		<title>Professional People Skills to Show Your “Change Ability”</title>
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		<pubDate>Tue, 18 Jan 2011 04:02:34 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
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		<description><![CDATA[How open are you to change? Do you adapt easily in the workplace? Flexibility, (change ability), is one key trait employers seek.  Here are tangible ways to show your adaptability &#038; value to any workplace team and business.  Be the one hired, retained, and promoted!]]></description>
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		<title>Customer Value Creed</title>
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		<pubDate>Mon, 05 Oct 2009 18:06:10 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
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		<description><![CDATA[Employees don't inherently know the value of a customer. Share this Customer Value Creed w/your teams to inspire greater commitment during National Customer Service Week.]]></description>
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		<title>Customers Value &#8211; Contest.</title>
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		<pubDate>Fri, 24 Jul 2009 18:53:44 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
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		<description><![CDATA[Customers Value Contest - sponsored by Kate Nasser, The People-Skills Coach.  Each of two winners will receive a $30 Amazon gift card. Submission Deadline: Aug. 31, 2009. Winners announced on Twitter during National Customer Service Week which starts Oct. 5, 2009. Submit via this blog.]]></description>
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		<title>Speak From Inside Your Customers&#8217; Head for Best Service</title>
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		<pubDate>Fri, 03 Apr 2009 01:28:41 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
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		<description><![CDATA[Metrics don't create great service. They measure great service that we create through the conversation.  In fact, the conversation is the customer's metric.   And that conversation can be voice-to-voice or online.]]></description>
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