What They Expect Coast to Coast and Everywhere In Between!

Customer Service USA - coverCustomer service and sales professionals – are you aware of the regional differences across America that impact your service and sales success?

You travel the world through your  phone and computer. You take that journey every time you interact  with a customer, even face-to-face.  Do you understand how USA customers’ expectations differ coast to coast and everywhere in between? This unique training DVD will tell you.

Do you know how to deliver memorable personalized service to someone in New York City? Could you truly satisfy a customer in the deep South? What do you know about getting Texans to trust your customer service? Do you understand the Midwest people enough to gain them as loyal customers? When you understand and adapt to regional differences in customer expectations, you make it easier for your customers to do business with you no matter where they are. You may be a global corporation but your customers want you to act local!

In this info-packed and humorous training DVD, Kate Nasser, The  People-Skills Coach™, builds your skills in adapting to customers’ regional expectations throughout the USA. Your business success depends on gaining their loyalty. Customers don’t want a scripted generic answer that they could read on a website. To distinguish your service, personalize it!

Download Customer Service USA Training DVD Product Info Sheet.

Customer Service USA - DVD Warning Label

This training DVD has high value for Customer Service Centers, Customer Care Teams, IT Technical Support, Live Web Chat Support, and Face-to-face Corporate Support Teams.

“Hi Kate,
Enjoyed your DVD presentation we saw today. The second call I took when I got back on the phones was from a gentleman from New York.  I picked up my pace and got right to the points of how navigate our website and he was off my phone in no time and I could tell by his tone he was satisfied with the results. Very useful information! Thanks.”

–Drew Schmoll, Customer Service Rep.

“I have attended numerous Customer Service seminars. After watching Kate’s DVD, I finally discovered why I didn’t like the others. They were all the same boring ‘be nice’ message. Kate entertains as she educates on this unique topic that I have never heard in any other seminar. That is rare. Customer service centers outside the USA will also find this DVD amazingly valuable! Thanks Kate.”

–Kimb Manson, CEO, Senjula’s Ink

To order the DVD right now,
please call 908.595.1515 (USA) or
email: info@katnasser.com

Filled with true stories, this training DVD creates lasting images that make the information and techniques easy to remember. Teams remember Kate’s “Slice and A Coke” story as a quick reminder on how to deliver great customer service in NYC. Who could possibly forget her nationwide travel stories to the Deep South, the Midwest, Texas, and the Northeast, that gave her the regional insights for this DVD?

Kate Nasser’s coaching techniques completely shatter the training seminar myth. This training DVD captures her energy and your staff will honestly believe she is in the room with them.

The training DVD has two chapters (45 min. each). Total play time-90 min.

Highlights of the program:

  • How courtesy is defined differently in various regions of the USA (North, South, East, West, Alaska, Hawaii, and everywhere in between)
  • Regional customer service expectations throughout the America
  • How to spot the regional expectations even if you don’t know where the customer is from
  • Learn why saying one word “Ma’am” can either cause immediate respect and connection or a fire that will burn out of control
  • Understand how being too polite can cause customer dissatisfaction
  • How to deliver memorable legendary service by mapping to their regional expectations

To order the DVD now,
please call 908.595.1515 (USA) or
email: info@katnasser.com