Comments on: Use the Customers’ Jargon — Not Yours! http://katenasser.com/use-the-customers-jargon-not-yours/#utm_source=feed&utm_medium=feed&utm_campaign=feed The People-Skills Coach™ Wed, 23 May 2012 01:58:31 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Kate Nasser http://katenasser.com/use-the-customers-jargon-not-yours/comment-page-1/#comment-719 Kate Nasser Wed, 04 Nov 2009 02:50:24 +0000 http://katenasser.com/?p=510#comment-719 Many thanks Mark. I am very excited to hear you are actually teaching it at that level of detail. And yes, I would love to write for your blog. I will email you and let's get started! Kate Many thanks Mark. I am very excited to hear you are actually teaching it at that level of detail. And yes, I would love to write for your blog. I will email you and let’s get started!
Kate

]]> By: Mark Alan Effinger http://katenasser.com/use-the-customers-jargon-not-yours/comment-page-1/#comment-718 Mark Alan Effinger Tue, 03 Nov 2009 23:20:37 +0000 http://katenasser.com/?p=510#comment-718 You nailed it, Kate. Very well done. I teach a course in how to write a bestselling book. In the class, the first thing we do is have our students take a Myers-Briggs test to evaluate their own personality type. Then we have them analyze their ideal reader to uncover those personalities. Finally, we have them write to the top 4 personality types they've identified as their ultimate customer... really help them get inside those noggins. Amazing things happen when you are literally modeling your customer. The whole world changes: emotional connection; languaging; energy; velocity and depth of the engagement. Your post perfectly addresses these opportunities for better engagement and dialog. To your continued success, Mark Alan Effinger http://www.BookPublishing2.com P.S. If you're interested, I'd love to have you share more of your creative insights on our forthcoming ThoughtOffice Blog. I like the way you think... and so would many of our readers. You nailed it, Kate. Very well done.

I teach a course in how to write a bestselling book. In the class, the first thing we do is have our students take a Myers-Briggs test to evaluate their own personality type.

Then we have them analyze their ideal reader to uncover those personalities. Finally, we have them write to the top 4 personality types they’ve identified as their ultimate customer… really help them get inside those noggins.

Amazing things happen when you are literally modeling your customer. The whole world changes: emotional connection; languaging; energy; velocity and depth of the engagement.

Your post perfectly addresses these opportunities for better engagement and dialog.

To your continued success,
Mark Alan Effinger
http://www.BookPublishing2.com
P.S. If you’re interested, I’d love to have you share more of your creative insights on our forthcoming ThoughtOffice Blog. I like the way you think… and so would many of our readers.

]]> By: Kate Nasser http://katenasser.com/use-the-customers-jargon-not-yours/comment-page-1/#comment-57 Kate Nasser Thu, 26 Mar 2009 13:23:52 +0000 http://katenasser.com/?p=510#comment-57 Hi Guy, If you mean that the clients should speak up and let the service provider know if s/he is giving them what they want -- yes. Yet the primary responsibility for delivering great service rests with the service provider. Just today, I read 3 articles on Yahoo about how to treat waitresses better and be a better customer. The focus needs to be on how to *deliver great service to all types of clients. Not how to be a good client. Hi Guy,
If you mean that the clients should speak up and let the service provider know if s/he is giving them what they want — yes. Yet the primary responsibility for delivering great service rests with the service provider. Just today, I read 3 articles on Yahoo about how to treat waitresses better and be a better customer. The focus needs to be on how to *deliver great service to all types of clients. Not how to be a good client.

]]> By: Kate Nasser http://katenasser.com/use-the-customers-jargon-not-yours/comment-page-1/#comment-55 Kate Nasser Thu, 26 Mar 2009 12:30:41 +0000 http://katenasser.com/?p=510#comment-55 Hi Kate, Thanks for brushing our brain, in this mechanical life it's required to have a booster like this Suthakharran (Added with his agreement) Hi Kate,
Thanks for brushing our brain, in this mechanical life it’s required to have a booster like this
Suthakharran (Added with his agreement)

]]> By: Ask the leadership coach » Use the Customers’ Jargon — Not Yours! | KateNasser.com http://katenasser.com/use-the-customers-jargon-not-yours/comment-page-1/#comment-54 Ask the leadership coach » Use the Customers’ Jargon — Not Yours! | KateNasser.com Thu, 26 Mar 2009 00:20:56 +0000 http://katenasser.com/?p=510#comment-54 [...] David B. Bohl posted a noteworthy aricle today onHere’s a small snippet7 Questions to Find the Right Speaker · Transitions? Ask Kate,The People-Skills Coach · Fun Facts to Find Comfort with Change · On the Road Again: New Journey w/Each Customer’s Request · Great Teamwork: Competitive or Collaborative? … [...] [...] David B. Bohl posted a noteworthy aricle today onHere’s a small snippet7 Questions to Find the Right Speaker · Transitions? Ask Kate,The People-Skills Coach · Fun Facts to Find Comfort with Change · On the Road Again: New Journey w/Each Customer’s Request · Great Teamwork: Competitive or Collaborative? … [...]

]]> By: MW Savant http://katenasser.com/use-the-customers-jargon-not-yours/comment-page-1/#comment-51 MW Savant Wed, 25 Mar 2009 15:03:00 +0000 http://katenasser.com/?p=510#comment-51 Brava! I totally agree. When training our staff about client care, I also add the analogy of speaking the client's language: Once, when managing a resort, I'd learn some key welcoming phrases and questions in a host of languages so that when I saw a name what was clearly Korean, Japanese, French, German, Italian, Portuguese, et cetera, or saw the addresses on the check-in report, I was always prepared to welcome the guest the minute they arrived. Huge how instantly their trust level soared and tension and anxiety dropped. Awesome advice Kate. Excellent post! Thank you! Brava! I totally agree. When training our staff about client care, I also add the analogy of speaking the client’s language: Once, when managing a resort, I’d learn some key welcoming phrases and questions in a host of languages so that when I saw a name what was clearly Korean, Japanese, French, German, Italian, Portuguese, et cetera, or saw the addresses on the check-in report, I was always prepared to welcome the guest the minute they arrived.

Huge how instantly their trust level soared and tension and anxiety dropped.

Awesome advice Kate. Excellent post! Thank you!

]]> By: Kate Nasser http://katenasser.com/use-the-customers-jargon-not-yours/comment-page-1/#comment-50 Kate Nasser Wed, 25 Mar 2009 14:45:42 +0000 http://katenasser.com/?p=510#comment-50 Your article speaks true to what I learned at TD Waterhouse when using financial jargon. =) Your Twitter Follower "TweetPhoto" Your article speaks true to what I learned at TD Waterhouse when using financial jargon. =)
Your Twitter Follower “TweetPhoto”

]]> By: guy stephens http://katenasser.com/use-the-customers-jargon-not-yours/comment-page-1/#comment-49 guy stephens Wed, 25 Mar 2009 12:52:17 +0000 http://katenasser.com/?p=510#comment-49 Great example. I also think you need to add in 'Don't assume'. Tell whoever you are speaking/dealing with whether they're giving you exactly what you want or expected. If they don't know and you don't tell them, how will the improve/deliver what it is you want? Great example. I also think you need to add in ‘Don’t assume’. Tell whoever you are speaking/dealing with whether they’re giving you exactly what you want or expected. If they don’t know and you don’t tell them, how will the improve/deliver what it is you want?

]]> By: Kate Nasser http://katenasser.com/use-the-customers-jargon-not-yours/comment-page-1/#comment-48 Kate Nasser Wed, 25 Mar 2009 12:06:15 +0000 http://katenasser.com/?p=510#comment-48 Kate - You so pegged it! Great advice not only for building customer service, but also for community engagement. INSIGHTFUL!! THANKS! Marcus Rivas (Added with Marcus' agreement.) Kate – You so pegged it! Great advice not only for building customer service, but also for community engagement. INSIGHTFUL!! THANKS!
Marcus Rivas (Added with Marcus’ agreement.)

]]> By: Kate Nasser http://katenasser.com/use-the-customers-jargon-not-yours/comment-page-1/#comment-47 Kate Nasser Wed, 25 Mar 2009 12:05:49 +0000 http://katenasser.com/?p=510#comment-47 Kate, Great List (and great site)! I would add a sixth... "read what the client reads" in terms of books, periodicals, trade rags, etc... Michael LinkedIn Colleague (Added w/Michael's permission.) Kate, Great List (and great site)! I would add a sixth… “read what the client reads” in terms of books, periodicals, trade rags, etc…
Michael
LinkedIn Colleague (Added w/Michael’s permission.)

]]> By: Dan Brantley http://katenasser.com/use-the-customers-jargon-not-yours/comment-page-1/#comment-44 Dan Brantley Tue, 24 Mar 2009 15:51:11 +0000 http://katenasser.com/?p=510#comment-44 Interestingly, this is one of the keys to using humor effectively as well. Nice post. I like'em short! Interestingly, this is one of the keys to using humor effectively as well.
Nice post. I like’em short!

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