Phil Hartell, Flickr
This intensive one-day workshop builds interpersonal customer service skills to deliver the ultimate customer experience every single time! Brainstorms practice, and total infusion get you there.
Participate in this session to:
- Apply the 4C’s™ of customer service and capture customers’ loyalty
- Develop and practice listening skills to impress and handle your toughest customer
- Spot and adapt to each personality type – the secret to winning service
- Absorb the definitive guide on handling 13 difficult situations and customers
- Master objective caring.
BONUS: Etiquette guide for delivering online customer service!
4C’s™ of customer service is a trademark of Kate Nasser, Somerville, NJ 08876 USA.
Why me? 20 years of experience and continued learning. I am the best at building the ultimate customer experience.
Contact me for further information or to schedule dates.
