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Sunset C

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This intensive one-day workshop builds interpersonal customer service skills to deliver the ultimate customer experience every single time! Brainstorms practice, and total infusion get you there.

Participate in this session to:

  • Apply the 4C’s™ of customer service and capture customers’ loyalty
  • Develop and practice listening skills to impress and handle your toughest customer
  • Spot and adapt to each personality type – the secret to winning service
  • Absorb the definitive guide on handling 13 difficult situations and customers
  • Master objective caring.

BONUS: Etiquette guide for delivering online customer service!

4C’s™ of customer service is a trademark of Kate Nasser, Somerville, NJ 08876 USA.

Why me? 20 years of experience and continued learning. I am the best at building the ultimate customer experience.

Contact me for further information or to schedule dates.