You want your organization to reach the greatest heights in customer service, customer experience, global teamwork, and leading/adapting to change. This all takes high quality communication and interactions. In other words, professional people skills! You can do it with my help and 25+ years of experience in diverse industries.
Whether you are a corporate leader, manager, or team member, you will soar higher with my workshops and keynotes that combine inspiration and practical can-do steps.
Large corporations in diverse industries, large law firms, healthcare organizations and special niche groups like Information Technology (IT) and other technical teams, make significant improvements with my help especially in tough times of change.
For customer service excellence, global teamwork, employee engagement, and leading morale, I turn interaction obstacles into mega business success. Leaders and teams have been benefiting from my experience for 25+ years.
With workplace interaction now global, the people skills challenges of diversity are impacting results more than ever before.
What challenges in customer experience, teamwork, and adapting to change do you want to transform into assets? Together we can harness the power of your team's cultural, generational, and personality strengths for dynamic teamwork and superior customer experience.
Susan E. Smith
Are Great People Skills Inborn?
No, not in everyone. Yet most everyone can learn them. Moreover, personality differences and global diversity make interactions with colleagues and customers ripe for miss-hits and conflicts.
If you want great customer service, teamwork, and leadership in your organization, you must train and develop professional people skills.
Decision makers have chosen my people skills workshops for:
Inspiration, practicality, customized targeted solutions. No fluff -- real change to meet your true challenges.
"I take you from dilemmas and details to decisions and solutions."
Leaders at all levels face challenges needing a different perspective on leading change, teamwork, customer service, productive organizational structures, and developing empowerment and accountability.
I have advised and developed solutions for managers, directors, VPs, and Senior VPs. My special niche is advising technical teams e.g. IT, engineers, lawyers, and doctors.
As The People Skills Coach™, I honor, engage, and uplift your audience with humor, energy, true life stories, logic, and highlights of the absurdities we all face on a broad range of topics.
I inspire leaders, managers, and teams to crave accountability by tapping their natural desire for work and life to be better.
My interactive style engages their mind, reduces their blocks, and kick starts new people skills behaviors in leadership, employee engagement, teamwork, and customer service. With audiences large or small, I activate their participation with questions, mini-exercises, and a caring boldness.
NEW People Skills Workshop!
Kate Nasser named top customer service influencer by Traackr in Dream Force 2016 List!
I am honored my quotes are included in Inc. Magazine:
People Skills Global Twitter chat (#Peopleskills) included in Inc. Magazine: