A Customer Service Valentine, the Surprise!
by Kate Nasser |
Customer Service Valentine
Customer service work was not my life’s goal. I did it to make money and pay the bills. Then came the surprise — you served me! So here’s my reflection and valentine to you.
When you yelled, you taught me about your pain and how best to ease it.
When you took forever to decide what you wanted, you taught me patience and that has served me well.
When your views were so different from mine, you taught me about diversity and made me grow.
When you were disagreeable and nasty, you taught me to cherish the true joy in my life.
When you told me your whole story, you expanded my horizon.
When you told me how to deliver better service, you invested in my future.
When you asked to speak with someone else, you made me believe in teamwork.
When you called, you showed me what trust is all about. You could have called another business.
When you called back and also told your friends, you taught me the true meaning of thanks.
I now offer you this valentine of deepest thanks because — you served me. I owe you one!
[©2011 Kate Nasser, The People-Skills Coach, CAS, Inc. Somerville, NJ.
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Leaders, what changes do you want to effect? Kate Nasser, The People-Skills Coach has inspired leaders and staff in countless industries and professions to the heights of customer relations, teamwork, and leading change. Her inspiration and insights transform all those she teaches. Call now to schedule Kate.