American companies are investing a great deal in off-shored customer service and customer care.
Invest in your investment! Deliver this American customer service workshop to your off-shored customer service and care teams in order to capture your American customers’ loyalty.
Video-conferenced live to your off-shored customer service and customer care teams. Engage, learn, and participate.
Learn to …
- Deliver professional customer service without a strict script.
- Understand and deliver on American customer service expectations.
- Adapt to the geography of American customer service – North, South, East, West – it’s different!
- Overcome language, pace, and accent barriers.
- Write emails and chat replies that deliver great customer service.
- Improve your telephone communication skills to deliver the ultimate customer service experience.
-Success of your off-shored customer service operation
-Customer fans of your off-shored customer service
-Reputation for the best off-shored customer service
Contact me for further information.
Why me? 30 years of experience and continued learning. I am the best at building the ultimate customer experience!