Bio

Kate Nasser, The People Skills Coach™, Author of Leading Morale
B.S. Mathematics, Masters in Organizational Psychology.

Kate is a smart, wise, down-to-earth, experienced, energizing consultant/trainer who inspires change and people skills growth — always with a touch of humor. Her consulting sessions and workshops spur improvements in leading morale, employee engagement, teamwork, communicating with different personality types, and customer service. “I have a natural GPS about people and have used it for 30 years to spring them to greatness.”

As a speaker on professional people skills (also known as soft skills), Kate captivates and provokes audiences with energy, humor, caring and realism. She inspires them to action. “You and your diverse teams will take my messages of leadership, teamwork, and service, to heart and act on them. I combine facts, insight, and logic, with vision to deliver keynotes on leading morale, teamwork, and customer service that produce true changes in behavior.” View footage of Kate in action here and here.

As a trainer, Kate is the best at inspiring and teaching professional people skills for leading morale, leading change, employee engagement, teamwork, and customer service. Read what others say about Kate’s programs and service.

Kate is credible to many diverse audiences because of her varied background. Her education is diverse (math, music, psychology, business) and her career experience is thorough. After a short period of teaching high school, Kate moved into the corporate sphere. Before starting CAS, Inc. 25+ years ago, Kate worked for American Home Products and then Johnson & Johnson. Her corporate client service and IT experience supplied a solid base for working with corporate and government organizations in various industries. Both non-technical and technical organizations, professionals, and teams have an extraordinary connection to her leadership, teamwork, and service workshops. She understands them and they trust her.

Kate is the host of the long-running weekly Twitter Global People Skills Chat (hashtag #PeopleSkillsChat) every Sunday 10am Eastern Time. She is often quoted in industry journals on leading morale, employee engagement, customer service, and teamwork. Kate was named to Huffington Posts’s Top 100 Customer Service Pros, to Simplr’s list of top customer experience superstars in 2018, and to ICMI’s Top 50 Customer Experience Thought Leaders of 2017.