Customer Service

Avoid These Defensive Replies to Feedback | #PeopleSkills #Leadership

Defensive Replies: Image is blue suited arm with red boxing glove at end on the hand.

Avoid these defensive replies to feedback to preserve other’s trust & professional respect of you. Success insights fr Kate Nasser, The People Skills Coach™ | Leadership, Leading Morale, Teamwork, Customer Service, Career

Do Your Customer Service Employees See Their True Impact? | #CX #CustServ

Customer Service Employees Impact: Image is ripple on water.

Want high performance from your customer service employees? Show them the true impact they have on customers! Leading morale tips fr Kate Nasser The People Skills Coach™, Author of Leading Morale

Customers Need to Trust We Will … | #CustServ National Customer Service Week

Customers Need to Trust: Image is the word trust spelled w/ building blocks.

We ask customers to do something hard — trust us. So remember customers need to trust we will do the following. By Kate Nasser, The People Skills Coach™ | Customer Service | Customer Experience | Leadership | Teamwork

Positive Attitudes Succeed, Negativity Protects | #Leadmorale #PeopleSkills

Positive Attitudes Succeed Negativity Protects: Image is the phrase I can't with the t crossed off.

Leadership: You know positive attitudes succeed. Yet negativity abounds. Here’s why. Leading morale insights from Kate Nasser, The People Skills Coach™, Author of Leading Morale.

Leaders, Great Employee Attitude is Essential, Not Negotiable | #Leadership

Great employee attitude: Image is a coin saying traits of great attitude.

Leaders, a great employee attitude is essential not negotiable. Lead, inspire, & expect it. Don’t tolerate a bad attitude. Tips fr Kate Nasser, The People Skills Coach™

Essential Truth: Be Verbally Abusive & You Lose Everything | #PeopleSkills

Verbally Abusive: Image is an enraged person.

Before you vent your heavy frustration on others by being verbally abusive, remember you will lose everything. Here’s why. Kate Nasser, The People Skills Coach™

Make Customers Smile w/ These Guaranteed Steps | #CX #CustServ

Make Customers Smile: Image is a woman w/ nice smile.

Do you want to make customers smile? If you mean more than entertain them, here are guaranteed steps to wow ’em. Kate Nasser The People Skills Coach™ #CX #CustomerService #CustServ #Sales

Manage Expectations w/ These People Skills | #PeopleSkills #Leadership

Manage Expectations: Image is an eye w/ lavender blue eyeball.

Manage expectations with these people skills. It improves leadership, teamwork, sales, & customer service experience. Kate Nasser, The People Skills Coach™.

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People Skills Magic to WOW Customers Teammates & Employees | #Peopleskills

People Skills Magic: Image is sign that says Know Like Trust

In leadership, teamwork, sales, customer service, & business overall, connecting through people skills magic matters! Insights from Kate Nasser, The People Skills Coach™

Customer Experience Leadership: What Customers Wish We’d Do | #CX

Customer Experience Leadership: Image is round band with the word hope on it.

As we explore customer experience leadership, it’s amazing how much we learn from asking the simple question, What do customers wish we would do? The answers to this question ensure that our customer experience leadership focuses on what truly matters to customers. So let’s look at those answers! Image by Michael W. May via Flickr […]

Reach Out to Transform Customer Experience in IT | #CIOs #CFOs #CX

Transform Customer Experience; Image is hands over a keyboard.

Information technology (IT) teams can transform customer experience w/ these steps even w/ high demand. Insights from IT customer service coach Kate Nasser.

Thanking Customers w/ These Because of You Statements || #CX #CustServ

Thanking Customers: Image is a banner saying because of you

Thanking customers w/ more than simple thank yous is essential for business success. Thank them with because of you statements. Insights from Kate Nasser, The People Skills Coach™

Customer Service Morale: 5 Key Leadership Steps | #CustServ #NCSW18

Customer Service Morale: Image is loudspeaker w/ words dignity & respect.

Leaders, managers, and team leaders, lead customer service morale w/ these 5 steps from Kate Nasser, The People Skills Coach, author of new book, Leading Morale. Happy National Customer Service Week!

People Skills Connection: Use Names Not Ma’am Sir | #PeopleSkills

People Skills Connection: Image is name tags.

Powerful people skills connection starts w/ using names vs. sir/ma’am. Insight fr Kate Nasser, The People Skills Coach™. Leadership, Sales, Customer Service

Why Be Nice to Angry Unhappy Customers? | #PeopleSkills #CustServ

Angry Unhappy Customers: Image is unhappy emoticon w/ thumbs down.

Why must we be nice to difficult unhappy customers who treat us badly? The answer is not what you think! Simple truth from Kate Nasser The People Skills Coach™ for customer service morale.

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