Customer Service

Disrespectful Behaviors That Ruin Leadership, Teamwork & Customer Experience

Disrespectful Behaviors: Image is quote by Colleen Sheehy Orme

These disrespectful behaviors ruin leadership, teamwork, customer experience! Kate Nasser, The People Skills Coach™, Author, Leading Morale

Impersonal Medical Care Creates These Problems | #Healthcare #PeopleSkills

Impersonal Medical Care: Image is Kate Nasser quote "Doctor, if you want me to trust you, give me your attention when I speak."

Impersonal medical care undermines patient trust & follow-up. Real life examples fr Kate Nasser, The People Skills Coach™ Healthcare Medicine

Top Five Crushing Customer Service Replies | #CX #CustServ #PeopleSkills

Crushing Customer Service Replies: Image is a crushed flower on a city street.

For customer service excellence avoid saying these crushing customer service replies. 30 yrs of experience and insight from Kate Nasser, The People Skills Coach™, Author of Leading Morale

Improved People Skills Take You Further Than Jerky Behavior | #Leadership

Do improved people skills really help people? Yes, they really do. Wouldn’t it be better to overlook the bad way people treat you and see the value of what they offer? No, not exactly. Moreover, your poor people skills can drive people away from you. In leadership, teamwork, and business in general, this is death […]

Daily Ways to Honor Work Colleagues, Employees, Customers, Friends, Family

Daily Ways to Honor Work Colleagues: Image by Chronic Joy

Daily ways to honor work colleagues, customers, employees, friends, family to build sustainable relationships. by Kate Nasser, The People Skills Coach™, Author, Leading Morale

People Skills Gifts: Bluntness is Not Included | #PeopleSkills #LeadMorale

People Skills Gifts: Image is quote "Bluntness is not a gift you give others. It's a privilege others may grant you when they trust you."

People skills gifts do not include bluntness. Honesty works, bluntness insults. Kate Nasser, The People Skills Coach™, Author Leading Morale.

Human Trust Breakers: Acknowledge & Prevent These #PeopleSkills

Human Trust Breakers: Image is Magnifying glass looking at broken pencil point.

Prevent these often unacknowledged human trust breakers for success / happiness in business & life. Kate Nasser, The People Skills Coach™, Author, Leading Morale

Best Customer Experience: Be Plentiful & Ready | #CX #CustServ

Super Customer Experience: Image is large bunch of peaches.

To deliver the best customer experience be plentiful & ready in these specific ways. Insights from Kate Nasser, The People Skills Coach™

Tomorrow’s Sales Revenue Starts w/ Today’s Customer Service | #CX

Tomorrow's Sales Revenue: Image is Dollar Signs Drawn Over Stick Figures of Humans

If you want future sales revenue, start w/ providing great customer service today. True illustration fr Kate Nasser The People Skills Coach™

Comments Off

Highly Effective Connection & Top Performance: Eliminate Static! #PeopleSkills

Highly Effective Connection: Image is two bicyclists approaching each other.

For highly effective connection in leadership, teamwork, morale, service & sales, eliminate the static that detours you. Kate Nasser, The People Skills Coach™

Comments Off

Customer Voice Speaks the True Customer Experience | #CX #Leadership

Customer Voice: Image is quote "Learn to listen sometime opportunity knocks very softly. ~ unknown author"

Listen to the customer voice if you want your business to thrive. Customer experience insights from Kate Nasser, The People Skills Coach™ | #CX #Leadership

Listening Epiphany: Discover Your Future | #PeopleSkills #LeadMorale #CustServ

Listening Epiphany: Image is fingers laced around light bulb.

When you want to stop listening, wait & listen for the next listening epiphany. Power of listening from Kate Nasser, The People Skills Coach™, Author of Leading Morale

Comments Off

What Happened Before Awakens Your Empathy Now | #PeopleSkills #LeadMorale #CX

What Happened Before: Image is two people in the distance on a sandy beach.

If you want to awaken your empathy for others, find out what happened before in order to help them now. Kate Nasser The People Skills Coach™.

Comments Off

Rediscover Respect The Hugely Underused Emotion | #LeadMorale

Rediscover Respect: Image is word respect written on concrete

Rediscover respect to unleash your true potential in leading morale, serving customers, & relationships. Kate Nasser The People Skills Coach™

The Excuse Meter: Yikes! Stop Before You Reach the Top | #PeopleSkills

Excuse Meter: Image is sign saying Don't make excuses make good.

Stop before you get to the top of the excuse meter to preserve trust & professional relationships! Kate Nasser, The People Skills Coach™, Author of Leading Morale.

Comments Off

Older Posts »