Customer Service

Leadership: Care Sooner to Retain Employees & Customers | #PeopleSkills

Care sooner: Image is a sign that says Awareness.

Leadership: Do you wait for dissatisfied customers or employees to leave & lure them back? Care sooner! Kate Nasser, The People Skills Coach™

Customer Experience Strategy: Do You Conquer or Collaborate? | #Leadership #CX

Customer Experience Strategy: Image is vector drawing of straight and circular images.

Customer Experience Strategy Leaders: Your words need to say collaborate with customers not conquer them. Examples fr Kate Nasser, The People Skills Coach™ | #CX Leadership Teamwork Collaboration

Key Customer Service Moments: Leaders, How Well Do Your Teams Handle These?

Key Customer Service Moments: Image is analog clock with no hands.

Leaders, How well do your teams handle these keystone customer service moments? Customer experience w/ Kate Nasser, The People Skills Coach™

Seemingly Small People Skills Errors That Create Big Trouble | #PeopleSkills

Small People Skills Errors: Image is falling dominoes

These seemingly small people skills errors create big trouble. Alternatives from Kate Nasser, The People Skills Coach™, Author Leading Morale.

Customer Experience Teams & Sales Associates: Remove Their Obstacles! #CX

Customer Experience Team: Image is the word obstacle.

Remove these obstacles of customer experience teams & sales associates & increase sales & loyalty. by Kate Nasser, The People Skills Coach™

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People Skills Technique to Be Less Blunt Still Honest | #PeopleSkills #Bluntness

People Skills Technique: Image is a block w/ holes in it.

Use this people skills technique from Kate Nasser, The People Skills Coach™, Author, Leading Morale, to use less bluntness & still be honest. Important in leadership, teamwork, sales, employee engagement, leading morale, and yes in your personal life too!

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Service Teamwork Collaboration: Why Bother? | #PeopleSkills #LeadMorale

Service Teamwork Collaboration: Image is teacher helping students.

Why endure the challenges & difficult moments/people in service teamwork & collaboration? Here’s why from Kate Nasser, The People Skills Coach™.

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Customer Service Mindset: Key Link in the Chain not Life in Chains | #custserv #LeadMorale

Customer Service Mindset: Image is rope with chain connected.

Customer Service Mindset: Be a key link in the chain of success. It’s service not servitude. Best in service insights fr Kate Nasser, The People Skills Coach™.

Customer Experience Vibe: Are You Being Generous or Greedy? #cx

Customer Experience Vibe: Image is a Gift Box With Gold Bow

What customer experience vibe do customers get from your brand? Here are 6 ways the best create a generous vibe to keep customers coming back!

Disrespectful Behaviors That Ruin Leadership, Teamwork & Customer Experience

Disrespectful Behaviors: Image is quote by Colleen Sheehy Orme

These disrespectful behaviors ruin leadership, teamwork, customer experience! Kate Nasser, The People Skills Coach™, Author, Leading Morale

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Impersonal Medical Care Creates These Problems | #Healthcare #PeopleSkills

Impersonal Medical Care: Image is Kate Nasser quote "Doctor, if you want me to trust you, give me your attention when I speak."

Impersonal medical care undermines patient trust & follow-up. Real life examples fr Kate Nasser, The People Skills Coach™ Healthcare Medicine

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Top Five Crushing Customer Service Replies | #CX #CustServ #PeopleSkills

Crushing Customer Service Replies: Image is a crushed flower on a city street.

For customer service excellence avoid saying these crushing customer service replies. 30 yrs of experience and insight from Kate Nasser, The People Skills Coach™, Author of Leading Morale

Improved People Skills Take You Further Than Jerky Behavior | #Leadership

Do improved people skills really help people? Yes, they really do. Wouldn’t it be better to overlook the bad way people treat you and see the value of what they offer? No, not exactly. Moreover, your poor people skills can drive people away from you. In leadership, teamwork, and business in general, this is death […]

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Daily Ways to Honor Work Colleagues, Employees, Customers, Friends, Family

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Daily ways to honor work colleagues, customers, employees, friends, family to build sustainable relationships. by Kate Nasser, The People Skills Coach™, Author, Leading Morale

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People Skills Gifts: Bluntness is Not Included | #PeopleSkills #LeadMorale

People Skills Gifts: Image is quote "Bluntness is not a gift you give others. It's a privilege others may grant you when they trust you."

People skills gifts do not include bluntness. Honesty works, bluntness insults. Kate Nasser, The People Skills Coach™, Author Leading Morale.

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