Hiring Talent

Customer Service Tech Support Leaders: The True #PeopleSkills Job

Customer Service Tech Support: Image is words Need Help?

To hire best customer service tech support agents, add these attitudes and people skills to the job description you advertise! From The People Skills Coach™.

Leaders, Engage Then Train & Realize the Results

Leaders, realize results of training employees by putting these 3 components in place. How far into employee engagement are you, the managers & the teams?

Leaders, Realizing & Mentoring Someone’s Dream

Leaders, managers, investors, coaches and parents often mentor another’s career dream. With outlandish dreams, the doubt is high. ONE simple question powers success.

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Customer Service Will Innovate If Fear of Failure Low

Leaders tout innovation key to success in this decade. That has to include innovation at the front line of customer service and technical support. Are your front line team empowered to innovate and adapt to diverse customers’ needs? Read how …

Employee Engagement: Great Leaders Inspire & Expect It

Leaders, if you want employee engagement — inspire AND expect it. Here are 5 steps to engaging employees with traps to avoid. I use these principles so often when leaders ask me to re-ignite employee passion and engagement and with great success for 20 years. Add your success to the list!

For Effective Hiring in 21st Century, Engage Candidates in Action Interviews

To hire the best talent in the 21st century, engage job candidates in action interviews. Posing questions to job candidates in interviews, no matter how behaviorally based, won’t show what they will actually contribute.

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