Hot Topics and New Bits

Leaders, Are Your Managers a Bottleneck to Employee Empowerment? || #Leadership

Employee Empowerment: Image is an egg in the neck of a bottle.

Leaders, if you want employee empowerment make sure your managers & their beliefs support it! Case study results and leadership how to’s from Kate Nasser, The People Skills Coach™, Author of Leading Morale.

Stay Positive w/ These Positive People Skills Beliefs | #CustServ #CX

Positive People Skills Beliefs: Image is gold and red stars on green hatched background.

Say these positive people skills beliefs to yourself daily to deliver consistently great customer service. By Kate Nasser, The People Skills Coach™ | #CX #Video

Remove These Leadership Fears That Kill Morale | #LeadMorale

Leadership Fears: Image is hand written message saying I Can, I Can't.

Leaders, remove these leadership fears that kill morale & lead morale to great success. Kate Nasser, The People Skills Coach™, author of Leading Morale.

CIOs Checklist: Are Your IT Teams Truly Customer Focused? | #CX #CustServ

CIOS Checklist: Image is customer satisfaction box

CIOS, IT Directors, Managers – If your customers still say you lack customer focus, use these 12 insights to reshape your information technology culture and deliver the ultimate IT customer service.

Deeper People Skills to Not Be Arrogant | #PeopleSkills #Leadership

Deeper People Skills to Not Be Arrogant: Image is collapsed hot air balloon.

t takes more than listening to people to avoid being arrogant. Use these deeper people skills to prevent arrogance. Kate Nasser, The People Skills Coach™.

Leading Morale Behavior Tip: Address Toxic Behaviors | #LeadMorale #PeopleSkills

Leading Morale Behavior Tip: Image is the book cover.

Leaders & managers, to lead morale well follow this leading morale behavior tip from Kate Nasser, The People Skills Coach™, address the following toxic behaviors and your org. & team performance will soar. Catch more tips in Kate’s new book Leading Morale. | Leadership, Employee Engagement | Teamwork.

Winning Everything Only for Ourselves Isn’t Everything | #PeopleSkills #Business

Winning Everything: Image is sign "All or Nothing"

Winning everything for ourselves doesn’t create what we envision for our life, career, or business. Using our ambition & positive attitudes to create a better life for everyone delivers the wow we picture. Insight from Kate Nasser, The People Skills Coach™.

Why You Welcome New Team Members vs. Haze Them | #PeopleSkills

Welcome Team Members. Image is picture of Rockettes as wooden soldiers.

Workplace: Do leaders and team members actively welcome new team members? Or do you passively haze them or keep your distance to see if they measure up? Kate Nasser, The People Skills Coach™, explains how welcoming new team members delivers benefits that you otherwise miss. | Leadership | Teamwork | High Performance

Customers Frustrating You? How to Feel Content in Restraint | #custserv

Are Customers Frustrating You? Image is Speak No Evil Hand Over Mouth

Are customers frustrating you? Here’s how to avoid losing it & be happy about your restraint. Insight fr The People Skills Coach™.

Leaders, Are You Misjudging Employee Confidence? | #Leadership #LeadMorale

Employee Confidence: Image is diverse employees.

Leaders, are you misjudging employee confidence because of what you think confidence looks like? To lead well & inspire great morale, use these steps from Kate Nasser, The People Skills Coach™ to replace your skewed view of confidence w/ knowledge about your employees. | #LeadMorale #Leadership

Important People Skills to Successfully Influence w/o Authority | #PeopleSkills

Most Important People Skills: Image is colleagues meeting.

Success is more about influence not authority. Develop & use these most important people skills to succeed especially when you do not have title & authority. More insights from Kate Nasser, The People Skills Coach™. | Business, Teamwork, Entrepreneurs, Collaboration, Service.

Super Customer Experience: Feelings Aren’t Random

See behind the emotion.

Super customer service experience is about positive feelings but leaders grouse that they can’t build a business on the randomness of feelings. Well customer feelings are NOT random. Look behind the impact of the customer’s request and you’ll find the pain and then deliver the gain — for them and for you.

Workplace Inclusion: Champion the Start | #leadership #PeopleSkills

Workplace Inclusion: Image is large glass sphere w/ different colors.

The arguments against workplace inclusion are weak & illogical. They damage the future success of the business. Accept that people gave you a starting chance & hire diverse staff. Leadership, management, and hiring Insight from Kate Nasser, The People Skills Coach™.

Objectivity vs. Detached Coldness | #Leadership #PeopleSkills

Objectivity vs. Detached Coldness

Do you think of objectivity as being truly detached? Be careful says Kate Nasser, The People Skills Coach™! Being truly detached doesn’t make your insight and advice objective. It makes you out-of-touch and your advice infected w/ holes & bias. To be objective you must first see the whole truth & that means connection.

Do You Sidestep Accountability w/ I Didn’t Mean Anything by It? | #PeopleSkills

Side Step Accountability: Image is tap dancers.

Do you sidestep accountability by saying, “I didn’t mean anything by it”? Kate Nasser, The People Skills Coach™ outlines the damage & what to do instead. | Teamwork | Leadership | Relationships

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