Hot Topics and New Bits

Customer Experience Strategy: Do You Conquer or Collaborate? | #Leadership #CX

Customer Experience Strategy: Image is vector drawing of straight and circular images.

Customer Experience Strategy Leaders: Your words need to say collaborate with customers not conquer them. Examples fr Kate Nasser, The People Skills Coach™ | #CX Leadership Teamwork Collaboration

Courageous Apologies Define You Positively | #PeopleSkills #Trust

Courageous Apologies: Image is the word trust in front of crisscrossed slats

If you struggle w/ giving unconditional courageous apologies, learn how they define you & build great future. Insight fr Kate Nasser, The People Skills Coach™, Author of Leading Morale

Leading Virtually: Leadership Communication Essentials

Leadership communication essentials for leading virtually (don’t call it remotely!) Insights fr Kate Nasser, The People Skills Coach™ Author, Leading Morale.

Leadership Insight: How to Spot Fear | #PeopleSkills #LeadMorale

Leadership Insight Spot Fear: Image is the word fear with a ladder coming up through it.

Do you have the leadership insight to spot the different ways people show their fear? Look for these diverse signs. by Kate Nasser, The People Skills Coach™, Author of Leading Morale

First Career Job: How to Not Be Pigeon-Holed | #CareerTips #DreamBig

First Career Job: Image is Train Tracks leading through opened sided tressle bridge

How to not be pigeon-holed in/by first career job. Insights fr former techie turned people skills coach Kate Nasser, The People Skills Coach™, Entrepreneur.

Toxic Workplace Gossip: Leadership Steps to Stop It | #LeadMorale

Toxic Workplace Gossip: Image is some employees gossiping about a sad employee

Toxic workplace gossip brings down morale & productivity. Leadership steps to eliminate this toxin. by Kate Nasser, The People Skills Coach™, Author of Leading Morale

People Leadership: 10 Things to Do Now to Lead Better Tomorrow | #LeadMorale

People Leadership: Image says Do the Right Thing

How are your people leadership skills? Here’s a list of essential things to do right now to be better leader tomorrow. From Kate Nasser, THe People Skills Coach™.

Bluntness Bombs for 6 Logical People Skills Reasons | #leadership #PeopleSkills

Bluntness: Image is sign saying "Logic Lane"

Leadership: When leading change, use great communication not bluntness. Being blunt bombs out for 6 logical reasons. Guidance fr The People Skills Coach™.

Lead Customer Service Morale: Overcome These Obstacles | #LeadMorale #CustServ

Lead Customer Service Morale: Image is a dial pointing to maximum morale

Overcome these obstacles to lead customer service morale. From customer experience maven Kate Nasser, The People Skills Coach™, author of Leading Morale | Leadership, Employee Engagement, Teamwork

Do You Seek Freedom or Actually Dominance Over Others? | #PeopleSkills

Do You Seek Freedom or Actually Dominance? Image is road saying No LImits.

Most people say they seek freedom yet their actions show they want dominance. Workplace teamwork trouble follows! Insights from Kate Nasser, The People Skills Coach™, Author of Leading Morale

Courageously Care for Teammates & Customers Everyday | #CX #CustServ

Courageously Care: Image is Martin Luther King Jr. quote What Are You Doing For Others

Courageously care this way for great service & teamwork – even on bad days. Insight fr Kate Nasser, The People Skills Coach™ Customer Service, Leading Morale.

These Moderating People Skills Reduce Fear & Keep Us Balanced | #PeopleSkills

Moderating People Skills: Image is a level.

These specific moderating people skills reduce mistrust / fear & sustain you at work. Tips fr Kate Nasser, The People Skills Coach™, Author Leading Morale

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Key Responsibilities If We Want Conflict-Free Conversations | #PeopleSkills

Conflict-Free Conversations: Image is a glassy lake.

If we want conflict-free conversations we must live up to these key responsibilities when interacting with others. Tips fr Kate Nasser, The People Skills Coach™, Author of Leading Morale

New Leaders: Essential People Skills to Use on Day One | #Leadership

New Leaders & Managers: Image is 3d Red Arrow Swooping Up

New leaders and managers: You worked hard to get your leader or manager job! Now here are people skills behaviors you must use on day or learn quickly. Tips from The People Skills Coach™.

Rebuilding Trust: 3 Leadership & Teamwork Truths | #PeopleSkills

Rebuilding Trust: Image is statue of child hugging itself.

Rebuilding trust requires far more than repairing what you broke. Here are 3 key teamwork & leadership reminders fr The People Skills Coach™.

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