Hot Topics and New Bits

What Scared Leaders Do to Courageous Employees | #Leadership

Scared Leaders: Image is wooden figure half hidden behind a wall.

Not all leaders are courageous. Here’s what scared leaders do especially to courageous employees, performance & morale. Kate Nasser The People Skills Coach™.

We Prefer New Customers But Thanks Anyway for Your Loyalty | #custserv

Prefer New Customers: Image is a blue fork in shadow.

Business leaders: Are you unwittingly telling your loyal customers that you prefer new customers? Don’t make this mistake. Tips fr Kate Nasser, The People Skills Coach™.

Creating Silos: Do You Differentiate or Detach Your Teams? | #Leadership

Creating Silos: Image is case of colored pens and pencils.

Leadership: When you differentiate teams to make responsibilities clear, are you creating silos? Tips to avoid this by Kate Nasser, The People Skills Coach™

Top People Skills Choices: Who’s In Your Life? | #PeopleSkills #Coaching

People Skills Choices: Image is a Round Red With Word Choice

Imagine the types of attitudes & behaviors you want in your life & make people skills choices to make it happen. Insights from Kate Nasser, The People Skills Coach™ for career success & personal happiness.

Leadership People Skills: Achieve Vision With Values Not Ultimatums

Leadership People Skills: Image is 3 Gold Rings Connected

Leadership people skills engage employees to realize the vision. They build commitment. What threatens them & what builds them? 3 key points fr The People Skills Coach™.

Numerous Ways Smart Leaders Foolishly Minimize Employees | #Leadership

Leaders Foolishly Minimize Employees: Image is diverse disengaged employees.

Leadership: Engage employees! Don’t minimize employees these ways & risk business success. Tangible turnaround tips fr Kate Nasser The People Skills Coach™.

Transform Accusations into Valuable Discussions | #Leadership #PeopleSkills

People Skills Transform: Image is two elephants butting heads.

Accusations create trouble for relationships. Transform accusations into valuable discussions by using this people skills approach. Latest from Kate Nasser The People Skills Coach™ | Leadership | Teamwork | Customer Service.

Leadership Drama: Vitality or Liability? | #PeopleSkills

Leadership Drama: Image is red sky w/ dark cloud.

What does leadership drama do? Is it a sign of vitality? Or is it a liability? Insights on leadership development from Kate Nasser, The People Skills Coach™.

Hard Human Consequences of Taking the Easy Way Out

Hard Human Consequences: Image is frayed rope knot.

Taking the easy way out in these human interactions creates hard human consequences. People skills business insights from Kate Nasser, The People Skills Coach™.

Human Touch: Reasons It’s Still Key to Customer Experience | #CX

Human Touch: Image is fingers making a heart shape above a keyboard.

With so much automation, why is the human touch still so key for great customer service and customer experience? Insightful list of reasons fr Kate Nasser The People Skills Coach™.

Insidious Leadership: Are You Silencing Employees? | #EmployeeEngagement

Are You Suffocating Employees: Image is round head w/ hand around throat.

Leadership: Leaders, Are you silencing employees? Check this list from Kate Nasser, The People Skills Coach™ to avoid silencing them & the damaging results.

A Critical People Skills Moment to Handle With Ease | #PeopleSkills

People-Skills: Image is faces - happy, sad, angry.

How do you handle this critical people skills moment w/ co-workers, teammates, your managers and leaders? Insight fr Kate Nasser The People Skills Coach™.

Compelling Reasons to Be Authentic Not Rude | #PeopleSkills

Compelling Reasons Authentic Not Rude: Image is eggs of different colors.

13 compelling reasons to be authentic without being rude in life & business work settings. Add your reasons to this list fr Kate Nasser The People Skills Coach™ for leadership, teamwork, employee engagement & customer service.

Prevent Verbal Conflict w/ These People Skills Steps | #PeopleSkills #Business

Prevent Verbal Conflict: Image is lion, dinosaur, gorilla, poised to attack.

Do you like to prevent verbal conflict? Don’t avoid all disagreements. Use 7 people skills steps from Kate Nasser, The People Skills Coach™. | Business, Employee Engagement, Leadership, Teamwork, Relationships

Super Customer Experience: Rapport is the Artery to Trust | #CX #PeopleSkills

Rapport is the artery to the heart of trust on the road to super customer experience. 6 key steps to improve rapport and a validation of what’s in it for you and your brand. Inspiration for all from leadership through the front line CSRs.

Older Posts »