Leadership role models – today’s essential yet overlooked steps. by Kate Nasser, The People Skills Coach™, Author, Leading Morale
inspiration
Prevent jealousy by not comparing your daily life to someone’s highlight reel! ~Steven Furtick. Tips from Kate Nasser The People Skills Coach™, Author, Leading Morale
Workplace honesty is diplomatic not politically correct. Critical pts from Kate Nasser, The People Skills Coach™, Author Leading Morale
If you still doubt that your attitude & outlook matter, embrace the phrase ‘outlook output’. Why & how from Kate Nasser, The People Skills Coach™, Author, Leading Morale.
Great contact center reps and agents spend most of their time saying yes and delivering resolutions to customers. However, sometimes they must say no. There is a secret set of steps for doing that well. Image by Frederic Gombert via Flickr Creative Commons License. Great Contact Center Reps Know How to Say No Most of […]
Leaders who want employee engagement do well when they develop a culture of generosity. Would your teams welcome it? Before you jump in and say yes, explore these thoughts.
When coaching employees to change their behaviors for greater success, there is one very important step to remember. Use action words to guide them to actionable change vs. judgmental labels that lead nowhere. Here’s how. Image by Jeshu John via DesignerPics.com Coaching Employees: The Key Step So many times leaders and managers take on the […]
To respect cultural diversity, start with learning how to pronounce other people’s names. In any work setting, you are bound to meet people from different cultures with names you’ve rarely heard. If you’re not sure how to pronounce their names, ask them. It shows you care about getting to know them. Moreover, it shows that […]
Initiate these people skills firsts to produce infinite business & career opportunities for everyone. Kate Nasser, The People Skills Coach™, Author, Leading Morale.
Team Players: What are the differences between a valuable initiator & a maverick? Kate Nasser, Author Leading Morale provides checklist for you.
Make career transitions easier by watching this 2 min. video w/steps to make your journey less scary and more energized. Kate Nasser, The People Skills Coach™
Accusations create trouble for work relationships. Transform accusations into valuable discussions by using this people skills approach. Latest from Kate Nasser The People Skills Coach™ | Lead Morale | Leadership | Teamwork | Customer Service.
Are You a Nit-Picking Know-It-All Leader? Read this before you answer. by Kate Nasser, The People Skills Coach™, Author, Leading Morale.
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Persistent causes of horrible customer experience & patient experience & how to address them. Kate Nasser, The People Skills Coach™ | CX
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Leaders, review & renew your service purpose w/ your teams. Why/how from Kate Nasser, The People Skills Coach™, Author of Leading Morale