Leadership

The Excuse Meter: Yikes! Stop Before You Reach the Top | #PeopleSkills

Excuse Meter: Image is sign saying Don't make excuses make good.

Stop before you get to the top of the excuse meter to preserve trust & professional relationships! Kate Nasser, The People Skills Coach™, Author of Leading Morale.

People Skills Civility & Empathy – Power Up This Duo | #CustServ #Leadership

People Skills Civility & Empathy Duo: Image is two red flowers.

National Customer Service Week: Power up people skills civility & empathy for excellence. Kate Nasser The People Skills Coach™, Author, Leading Morale

Emotionally Unintelligent Bluntness: Are You Trapped? | #PeopleSkills

Emotionally Unintelligent Bluntness: Image are two blockheads.

The truth about emotionally unintelligent bluntness & those who cling to it. Insight from Kate Nasser The People Skills Coach™ | Author of Leading Morale

Essential Decision Making Emotions: Are You Using These? | #Leadership

Decision Making Emotions: Image is brain w/ heart shape embedded in it.

Some leadership training says to eliminate all emotion from decision making. WRONG. Use these decision making emotions and trash the rest. Kate Nasser, The People Skills Coach™, Author of Leading Morale.

Powerful Relationship Lessons: Best Nurses Teach Us These | #CustServ #PeopleSkills

Powerful Relationship Lessons: Image is a seedling tree being planted

Great nurses teach us the following powerful relationship lessons. Use these lessons in business! Insight fr Kate Nasser, The Poeple Skills Coach™, Author of Leading Morale.

Changing Direction is Not Lack of Direction | #Leadership #Career

Changing direction: Image is humanoid w/ 5 arrows diverging.

Success depends on agility yet changing direction is often seen as indecisive & lacking goals/direction. Tips to embrace change fr The People Skills Coach™.

Misguided Leadership Belief: Force Struggle to Change People | #LeadMorale

Misguided Leadership Belief: Image is an onion w/ an orange peel attached in the shape of a heart.

Change misguided leadership belief of forcing struggle to change people w/ these guidelines fr Kate Nasser, The People Skills Coach™ Author Leading Morale.

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Tough Leadership Moments: Are You Really Ready for These? | #LeadMorale

Tough Leadership Moments: Image is tall pillar with many spokes coming out.

Many leaders never prepare for these tough leadership moments. Yet self-development can help you be ready. Insights fr Kate Nasser, The People Skills Coach™, Author of Leading Morale.

Why Do Teams Rally in Crisis & Fall Apart Later? | #Leadership #Teamwork

Teams Rally in Crisis: Image is two puzzles pieces not quite together

Why teams rally w/ great teamwork in a crisis & then teamwork disintegrates. Kate Nasser, The People Skills Coach™, Author of Leading Morale. | Leadership

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Former Abusive Leaders: Why Do Employees Speak Well of Them? | #Leadership

Former Abusive Leaders: Image is a sketched negative face.

Why employees defend former abusive leaders who are no longer w/ the company. Insights fr Kate Nasser, The People Skills Coach™, Author, Leading Morale.

What Powerless Feelings Do to Customers & Employees | #Leadership

Powerless Feelings: Image is complex drawing that looks trapped.

To undo customer and employee anger & upset, find their powerless feelings & empower them. Kate Nasser, The People Skills Coach™, Author of Leading Morale.

Communicating Differently After Conflict | #PeopleSkills #Leadership

Communicating Differently: Image is Different Colored Rocks

Communcating differently after a conflict paves the future. Essential changes for success fr Kate Nasser, The People Skills Coach™, Author Leading Morale.

Reduce Work From Home Burnout: JOIN Global #PeopleSkillsChat June 21st

Equanimity & Composure: Image is Global Chat Logo

How to reduce work from home stress & burnout is Twitter global #PeopleSkillsChat topic June 21st 10am EDT. Join host Kate Nasser, The People Skills Coach™ & worldwide community to explore this topic. | Leadership

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Addressing Racism Directly: JOIN Global #PeopleSkillsChat Sun. June 14th | #EndRacism

Equanimity & Composure: Image is Global Chat Logo

Addressing racism is critical. Please join Kate Nasser, The People Skills Coach™ in global Twitter #PeopleSkillsChat SUN. June 14th 10am ET. | Leadership

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Customer Experience Strategy: Do You Conquer or Collaborate? | #Leadership #CX

Customer Experience Strategy: Image is vector drawing of straight and circular images.

Customer Experience Strategy Leaders: Your words need to say collaborate with customers not conquer them. Examples fr Kate Nasser, The People Skills Coach™ | #CX Leadership Teamwork Collaboration

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