Listening Power

Irresistible Customer Experience: What Every Customer Wants #CX

Irresistible Customer Experience: Image is pictoquote of Make positive thinking our way of life.

Delivering an irresistible customer experience is easier than you think and worth the effort! Tips fr Kate Nasser, The People Skills Coach™, Author, Leading Morale.

8 Uncaring Workplace Reasons to Create a Caring Workplace | #LeadMorale

Uncaring Workplace: Picture is a half ditched row boat.

Uncaring workplace reasons to create a caring workplace. by Kate Nasser, The People Skills Coach™, Author, Leading Morale | Leadership

Leaders, Steps to Coach Super Talkers to Listen! | #PeopleSkills #LeadMorale

Super Talkers: Image is a big ocean wave.

Leaders, here’s how to coach super talkers & chatty coworkers to listen. It affects morale & results. Kate Nasser, The People Skills Coach™, Author, Leading Morale

Teamwork Promises: Include Accountability! #Leadership

Teamwork Promises: Image is a sign listing "hive rules."

Here’s why teamwork promises must include accountability. Experiences from Kate Nasser, The People Skills Coach™, Author, Leading Morale

Service Purpose: Leaders, Review & Renew w/ Your Teams | #Leadership #LeadMorale

Service Purpose Review & Renew: Image is pair of feet w/ boots on.

Leaders, review & renew your service purpose w/ your teams. Why/how from Kate Nasser, The People Skills Coach™, Author of Leading Morale

Team Dynamics: 5 Extremes That Harm Teamwork #PeopleSkills #Leadership

Team Dynamics: Image is stormy waters on rocks.

For great team dynamics, eliminate these 5 extremes that harm interaction & results. New insight from The People Skills Coach™ for leadership & teamwork.

Comments Off

Team Failure: How to Keep Morale High & Relationships Tight #LeadMorale

Team Failure: Image is matchsticks w/ tops burned.

How to keep morale high & relationships positive amid team failure. Kate Nasser, The People Skills Coach™ Author, Leading Morale

People Skills Success Radar: Discover Your Empathy | #LeadershipDevelopment

People Skills Success Discover Your Empathy: Image is a humanoid w/ binoculars

People skills success: Nine hidden places to discover your empathy for leadership, employee engagement etc. Kate Nasser, The People Skills Coach™

Highly Effective Leadership Questions: Open-Ended vs. Closed-Ended

Highly Effective Leadership Questions: Image consists of pieces of a plain beige crossword puzzle.

Leaders, learn this simple rule for highly effective leadership questions from Kate Nasser, The People Skills Coach™ Author, Leading Morale

Comments Off

Win Arguments: How to Prevail Without Making Enemies #PeopleSkills

Win Arguments: Image is to vines connected with one ahead of the other.

How to win arguments w/o making enemies. Steps from Kate Nasser, The People Skills Coach™, Author, Leading Morale | Communication Leadership

Comments Off

People Truths to Increase Business Success | #PeopleSkills

Increase Success: Image is mirrored tiles on building reflecting the blue sky.

Focus on these people truths to increase business success. by Kate Nasser The People Skills Coach™ Author, Leading Morale | Leadership, Teamwork

Defend Employees & Teammates: When NOT To | #Leadership #LeadMorale

Defend Employees: Image is man crawling up side of mirrored building.

Don’t immediately defend employees when you hear complaints about them. Steps from Kate Nasser The People Skills Coach™ Author Leading Morale

Comments Off

Listening Epiphany: Discover Your Future | #PeopleSkills #LeadMorale #CustServ

Listening Epiphany: Image is fingers laced around light bulb.

When you want to stop listening, wait & listen for the next listening epiphany. Power of listening from Kate Nasser, The People Skills Coach™, Author of Leading Morale

Comments Off

Sustaining Customers: Do Your Employees Think It’s Too Much Trouble? #CX

Sustaining Customers by Adapting to Them: Image is heart shaped cookie cutters of different sizes stacked one inside the others.

Leaders, Do your employees think it’s too much trouble to sustain customers? Look for these actions. Kate Nasser, The People Skills Coach™ Author, Leading Morale

Comments Off

Insidious Leadership: Are You Silencing Employees? | #EmployeeEngagement

Are You Suffocating Employees: Image is round head w/ hand around throat.

Leadership: Leaders, Are you silencing employees? Check this list from Kate Nasser, The People Skills Coach™ to avoid silencing them & the damaging results.

Older Posts »