KateNasser.com

Leaders, here’s how to coach super talkers & chatty coworkers to listen. It affects morale & results. Kate Nasser, The People Skills Coach™, Author, Leading Morale

If you still doubt that your attitude & outlook matter, embrace the phrase ‘outlook output’. Why & how from Kate Nasser, The People Skills Coach™, Author, Leading Morale.

When you think of teamwork weaknesses, what jumps to your mind? There are the standard images of some teammates not contributing and not being accountable. Yet because these are so visible, they are easier to address. Here are some subtle actions that you may be doing that make it difficult for others to be teammates […]

Great contact center reps and agents spend most of their time saying yes and delivering resolutions to customers. However, sometimes they must say no. There is a secret set of steps for doing that well. Image by Frederic Gombert via Flickr Creative Commons License. Great Contact Center Reps Know How to Say No Most of […]

When your engaging people skills shine through in your emails, you help everyone. Leaders, managers, teammates, and customers, know the burden of sorting through lists of emails and having to read them. From the subject heading on down, you can make your emails rise to the top of the list. So, infuse engaging people skills […]

Leaders who want employee engagement do well when they develop a culture of generosity. Would your teams welcome it? Before you jump in and say yes, explore these thoughts.

Leaders, do your actions drive employees to focus on proving themselves to you or improving their contributions to the organization and its success? Here’s a checklist to assess what culture you have created!

For success in your work and personal life, don’t get trapped in these uncomfortable communication traps. Here’s how to do it without creating conflict along the way. Image by Bradley Huchteman via Flickr Creative Commons License. How to Escape These Communication Traps w/o Creating Conflict In response to a previous blog post I wrote on

Leadership: When you criticize employees do they hear value or contempt? Rethink criticism w/ tips from Kate Nasser, The People Skills Coach™, Author, Leading Morale

Would you like to know the reasons new leaders fail even after they have taken a top-notch leadership training program? I remember once such incident at one of my clients. The new leader in question had finished one of the best leadership training programs yet was exhibiting the worst leadership behaviors. I spoke to the […]

When coaching employees to change their behaviors for greater success, there is one very important step to remember. Use action words to guide them to actionable change vs. judgmental labels that lead nowhere. Here’s how. Image by Jeshu John via DesignerPics.com Coaching Employees: The Key Step So many times leaders and managers take on the […]

Do people see you as patronizing or helpful? Here are 5 tangible tips from The People Skills Coach™ to be helpful to others. Leadership, Teamwork, Service!

To respect cultural diversity, start with learning how to pronounce other people’s names. In any work setting, you are bound to meet people from different cultures with names you’ve rarely heard. If you’re not sure how to pronounce their names, ask them. It shows you care about getting to know them. Moreover, it shows that […]

Initiate these people skills firsts to produce infinite business & career opportunities for everyone. Kate Nasser, The People Skills Coach™, Author, Leading Morale.

Team Players: What are the differences between a valuable initiator & a maverick? Kate Nasser, Author Leading Morale provides checklist for you.