When networking, social media etiquette connects us. Beware this impolite move that separates & pushes people apart. Tips fr The People Skills Coach™.
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Communication: When is silence golden & when is it not? JOIN The People Skills Coach™ & community Feb. 8th 10amET in #peopleskills global Twitter chat to explore.
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Business marketing & networking: Avoid these people skills mistakes that have sunk others’ success. Easy effective tips fr The People Skills Coach™.
People skills success: Find & unleash your empathy for leadership, teamwork, employee engagement, customer service. Guide map from The People Skills Coach™.
People skills global Twitter chat (#peopleskills) will explore how to communicate clearly. JOIN The People Skills Coach™ & community Jan. 18th 10amET.
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Customers dissatisfied? Did you break their trust? Use these 5 steps w/ empathy and integrity to rebuild it. From The People Skills Coach™.
Examples of entrepreneurial success via social media! From the great logo designs of Kimb Manson to getting new customers, social media makes it happen.
Our customer experience beliefs guide our actions. Here are 11 to deliver superior customer experience. Tips fr The People Skills Coach™.
Superior customer service doesn’t have debates on whether to say ‘we’re sorry’ to upset customers. It has loads of care. Insights fr The People Skills Coach™.
Delivering an irresistible customer experience is easier than you think and worth the effort! Tips fr The People Skills Coach™.
Business leaders and owners: Are you marring great customer service experience w/ confusing invoices that require extra customer effort? Review this …
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What customer experience vibe do customers get from your brand? Here are 6 ways the best create a generous vibe to keep customers coming back!
Saying “I know you would do the same for me” instead of “you are welcome” is manipulative people skills, not influence. Caution fr The People Skills Coach™.
Leaders, customer experience problems don’t have to be loyalty fiascoes. Sharpen your company’s customer service recovery w/ these critical steps.
Online retailers’ big choice about customer experience big data — punish or build loyalty? Read what successful retailers see as the true choice.