Soft Skills

Understand Employees: Leaders, Do You See Patience or Inactivity? #LeadMorale

Understand Employees: Patience vs. Laziness. Image is a tugboat.

Leaders, it is essential to understand employees or you may confuse their patience for laziness. Tips fr Kate Nasser, The People Skills Coach™, Author, Leading Morale.

Leadership: Endings Transitions Beginnings – Which Do You Prefer?

Endings Transitions Beginnings: Image is a steam train car.

Because leaders are always leading change, they need to know which phase they prefer — endings transitions beginnings. These phases, proposed by William Bridges, Ph.D., seem backwards to some leaders. Yet this order is a true picture of what happens to those you lead. So my question to you as leaders is, which phase do […]

Tomorrow’s Sales Revenue Starts w/ Today’s Customer Service | #CX

Tomorrow's Sales Revenue: Image is Dollar Signs Drawn Over Stick Figures of Humans

If you want future sales revenue, start w/ providing great customer service today. True illustration fr Kate Nasser The People Skills Coach™

Leading Team Strengths to Solve Team Weaknesses | #LeadMorale #Leadership

Leading Team Strengths: Image is a collage of words like success teamwork etc...

Leading team strengths can reduce team weaknesses through leading morale and employee engagement. Kate Nasser, Author, Leading Morale

Leading Morale Mindset: From Scarcity to Abundance | #Leadership #LeadMorale

Leading Morale Mindset from Scarcity to Abundance. Image is lots of limes.

Your leading morale mindset transforms team members’ thinking from scarcity to abundance. This is very valuable. by Kate Nasser, The People Skills Coach™ & Author, Leading Morale.

Discover Transcendent Collaboration Beyond the Obvious | #PeopleSkills

Transcendent Collaboration: Image is Roald Dahl quote

Find the magic of transcendent collaboration with others by moving beyond these obstacles and the obvious. Insight fr Kate Nasser, The People Skills Coach™.

Irresistible Customer Experience: What Every Customer Wants #CX

Irresistible Customer Experience: Image is pictoquote of Make positive thinking our way of life.

Delivering an irresistible customer experience is easier than you think and worth the effort! Tips fr Kate Nasser, The People Skills Coach™, Author, Leading Morale.

Flexible Leadership: How to Be Flexible to Lead Employee Morale | #LeadMorale

Flexible Leadership: Image is flexible plastic straws.

Flexible leadership is key to leading high employee morale. Here’s how from Kate Nasser, The People Skills Coach™ Author, Leading Morale.

Acceptance Speeches: Use These Uncommon Gratitude Components #PeopleSkills

Acceptance Speeches: Image is a gold trophy.

For great acceptance speeches for awards etc, highlight your gratitude for these things. Kate Nasser The People Skills Coach™, Leading Morale

People Disconnect from Your Leadership for These Essential Reasons

People Disconnect: Image is an unplugged electrical cord. Image by Leonard J. Matthews via Flickr.

Reasons why people disconnect from your leadership, teamwork, and service (and how to remedy this). by Kate Nasser, The People Skills Coach™, Author, Leading Morale

Disrespect People: When Are We Most Likely To? #PeopleSkills #Leadership

Disrespect People: Image is the word disrespect typed on a manual typewriter.

When are you most likely disrespect people? Disrespect ruins leadership, teamwork, morale. Insights fr Kate Nasser, The People Skills Coach™, Author, Leading Morale

Feelings: Don’t Tell Employees What to Feel | #LeadMorale #PeopleSkills #EX

Feelings: Image is the word feelings with a picture of an on / off switch beneath it.

Leaders & managers, coach behaviors but don’t tell employees what feelings to have! by Kate Nasser, The People Skills Coach™, Author of Leading Morale

These Leadership Questions Revive Team Commitment | #LeadMorale

Leadership Questions Team Commitment: Image is flower blooming among dead twigs.

These leadership questions revive team commitment & move you forward. 30 years of real-time experience from consultant Kate Nasser, The People Skills Coach™, Author, Leading Morale.

Leadership Role Models: Today’s Essential Overlooked Steps | #LeadMorale

Leadership Role Models: Image is a light cable plugged in.

Leadership role models – today’s essential yet overlooked steps. by Kate Nasser, The People Skills Coach™, Author, Leading Morale

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Prevent Jealousy: See More Than People’s Highlight Reels | #PeopleSkills

Prevent Jealousy: Image is Steven Furtick quote "Don't compare your behind the scenes to someone's highlight reel."

Prevent jealousy by not comparing your daily life to someone’s highlight reel! ~Steven Furtick. Tips from Kate Nasser The People Skills Coach™, Author, Leading Morale

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