Soft Skills

What Powerless Feelings Do to Customers & Employees | #Leadership

Powerless Feelings: Image is complex drawing that looks trapped.

To undo customer and employee anger & upset, find their powerless feelings & empower them. Kate Nasser, The People Skills Coach™, Author of Leading Morale.

Customer Cues: Adapt to These Customer Needs | #CX #CustServ

Customer Cues: Image is an ear trumpet near an ear.

Pick up on these customer cues & adapt to customer needs to deliver A+ customer service & customer experience. Here’s how from Kate Nasser, The People Skills Coach™, Author of Leading Morale.

Handling Significant Changes: JOIN Global #PeopleSkillsChat June 28th

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What makes handling significant changes tough & how can we all do it better together? JOIN Twitter global #PeopleSkillsChat Sun. June 28th 10am EDT w/ host Kate Nasser, The People Skills Coach™

Communicating Differently After Conflict | #PeopleSkills #Leadership

Communicating Differently: Image is Different Colored Rocks

Communcating differently after a conflict paves the future. Essential changes for success fr Kate Nasser, The People Skills Coach™, Author Leading Morale.

Reduce Work From Home Burnout: JOIN Global #PeopleSkillsChat June 21st

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How to reduce work from home stress & burnout is Twitter global #PeopleSkillsChat topic June 21st 10am EDT. Join host Kate Nasser, The People Skills Coach™ & worldwide community to explore this topic. | Leadership

Disrespect People: When Are We Most Likely To? #PeopleSkills #Leadership

Disrespect People: Image is the word disrespect typed on a manual typewriter.

When are you most likely disrespect people? Disrespect ruins leadership, teamwork, morale. Insights fr Kate Nasser, The People Skills Coach™, Author, Leading Morale

Addressing Racism Directly: JOIN Global #PeopleSkillsChat Sun. June 14th | #EndRacism

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Addressing racism is critical. Please join Kate Nasser, The People Skills Coach™ in global Twitter #PeopleSkillsChat SUN. June 14th 10am ET. | Leadership

Customer Experience Strategy: Do You Conquer or Collaborate? | #Leadership #CX

Customer Experience Strategy: Image is vector drawing of straight and circular images.

Customer Experience Strategy Leaders: Your words need to say collaborate with customers not conquer them. Examples fr Kate Nasser, The People Skills Coach™ | #CX Leadership Teamwork Collaboration

Trust Building Feedback: JOIN Global #PeopleSkillsChat June 7th 10am EDT

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Do you know how to give trust-building feedback vs. dumping on others? Join Kate Nasser, The People Skills Coach™, Author, Leading Morale, in global #PeopleSkillsChat SUN. June 7th 10am EDT. Leadership, Teamwork, Employee Experience

Courageous Apologies Define You Positively | #PeopleSkills #Trust

Courageous Apologies: Image is the word trust in front of crisscrossed slats

If you struggle w/ giving unconditional courageous apologies, learn how they define you & build great future. Insight fr Kate Nasser, The People Skills Coach™, Author of Leading Morale

Worst Leadership Mistakes: JOIN Global #PeopleSkillsChat May 31st 10am EDT

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Join Kate Nasser, The People Skills Coach™, Author, Leading MOrale in Twitter #PeopleSkillsChat 10am ET to explore the leadership mistakes employees most dislike and even resent.

Generous Sacrifice: JOIN Global #PeopleSkillsChat Sun. May 24th 10am EDT

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On this Memorial Day weekend in USA global Twitter #PeopleSkillsChat explores Generous Sacrifice. JOIN Kate Nasser, The People Skills Coach™ & share your insights. Sunday May 24th 10am EDT.

Replace These Unempathetic Leadership & Teamwork Replies | #Empathy

Unempathetic Leadership & Teamwork Replies: Image is concrete bells chained together.

Replace these unempathetic leadership & teamwork replies w/ these alternative responses for better morale & performance. Kate Nasser, The People Skills Coach™ & Author, Leading Morale.

Respect Connection & Re-Connection: JOIN Global #PeopleSkillsChat May 17th

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Join Twitter weekly global #PeopleSkillsChat Sun. May 17 at 10am ET w/ host Kate Nasser, The People Skills Coach™ to explore respect connection & re-connection after disputes.

Professional People Skills Secret: Use Thick Skin & Warm Heart | #PeopleSkills

Professional People Skills Secret: Image is an aloe plant.

Professional people skills secret that gives you long-term long-lasting success. The inside scoop from Kate Nasser, The People Skills Coach™, Author of Leading Morale.

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