Training

Perky Customer Service Incompetence – Why Bother? | #cx #custserv

Perky Customer Service Incompetence: Image is Square w/ four found two toned dots.

Perky customer service is valuable when combined w/ problem solving & action. Management & customer experience training insights fr The People Skills Coach™.

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Getting Mentored: Astute Questions to Ask Experienced Colleagues

Getting Mentored: Image is very old piano.

Getting mentored by *all the experience around you is immensely valuable. From The People Skills Coach™, here are questions to ask your experienced colleagues.

Customers Frustrating You? How to Feel Content in Restraint | #custserv

Are Customers Frustrating You? Image is Speak No Evil Hand Over Mouth

Are customers frustrating you? Here’s how to avoid losing it & be happy about your restraint. Insight fr The People Skills Coach™.

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Leaders, Engage Then Train & Realize the Results

Leaders, realize results of training employees by putting these 3 components in place. How far into employee engagement are you, the managers & the teams?

Customer Service for Technical Support Beyond Certification

Are your technical support team facing organizational or operational transitions or pressured initiatives with clients? Keep teamwork and client service strong during the toughest times with special attention to …

Leaders, Extend Value of Customer Service Training

Leaders, before you undertake and engage customer service training for your teams — take these four steps. It extends the value and effectiveness of the training.