Training

Daily Leadership Starter: Use for Consistency & Excellence | #Leadership

Daily Leadership Starter: Image is mug of coffee, paper, and pen.

For consistent leadership excellence use this daily leadership starter from Kate Nasser, The People Skills Coach™ Author, Leading Morale

Getting Mentored: Ingenious Questions to Ask Experienced Colleagues

Getting Mentored: Image is very old piano.

Getting mentored by *all the experience around you is priceless. Here are ingenious questions to ask. Kate Nasser, The People Skills Coach™, Author Leading Morale.

Do Your Customer Service Employees See Their True Impact? | #CX #CustServ

Customer Service Employees Impact: Image is ripple on water.

Want high performance from your customer service employees? Show them the true impact they have on customers! Leading morale tips fr Kate Nasser The People Skills Coach™, Author of Leading Morale

Comments Off

Customers Frustrating You? How to Feel Content in Restraint | #custserv

Are Customers Frustrating You? Image is Speak No Evil Hand Over Mouth

Are customers frustrating you? Here’s how to avoid losing it & be happy about your restraint. Insight fr The People Skills Coach™.

Comments Off

Perky Customer Service Incompetence – Why Bother? | #cx #custserv

Perky Customer Service Incompetence: Image is Square w/ four found two toned dots.

Perky customer service is valuable when combined w/ problem solving & action. Management & customer experience training insights fr The People Skills Coach™.

Comments Off

Leaders, Engage Then Train & Realize the Results

Leaders, realize results of training employees by putting these 3 components in place. How far into employee engagement are you, the managers & the teams?

Customer Service for Technical Support Beyond Certification

Are your technical support team facing organizational or operational transitions or pressured initiatives with clients? Keep teamwork and client service strong during the toughest times with special attention to …

Leaders, Extend Value of Customer Service Training

Leaders, before you undertake and engage customer service training for your teams — take these four steps. It extends the value and effectiveness of the training.