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Listening Readiness: Be Ready to Hear Positives | #PeopleSkills

Listening Readiness: Picture is sign Positive Negative

Listening readiness: Do you hear positives & agreement or block it & keep pushing to convince others? Kate Nasser, The People Skills Coach™

Bullied Enthusiasm: When Does Heartfelt Enthusiasm Become Bullying? | #PeopleSkills

Bullied Enthusiasm: Image is a light burst.

Bullied enthusiasm: Don’t let your heartfelt enthusiasm turn into bullying. Work & life examples from Kate Nasser, The People Skills Coach™ on leadership, leading morale, teamwork, employee experience, and career success.

People Skills Civility & Empathy – Power Up This Duo | #CustServ #Leadership

People Skills Civility & Empathy Duo: Image is two red flowers.

National Customer Service Week: Power up people skills civility & empathy for excellence. Kate Nasser The People Skills Coach™, Author, Leading Morale

Professional People Skills Secret: Use Thick Skin & Warm Heart | #PeopleSkills

Professional People Skills Secret: Image is an aloe plant.

Professional people skills secret that gives you long-term long-lasting success. The inside scoop from Kate Nasser, The People Skills Coach™, Author of Leading Morale.

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Customer Service: Prevent Speedy Blind Handoffs | #CX #CustServ

Beware Blind Handoffs: Image is two hands not connecting.

Avoid this common & disastrous customer service mistake — the blind handoffs. Kate Nasser, The People Skills Coach™, customer service consultant & trainer.

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Leadership Lesson to Lead Change: Speak Obvious Truths! #LeadMorale

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In addition to classic wisdom on leading change, here’s a simple powerful leadership lesson that boosts momentum. Kate Nasser The People Skills Coach™, Author of Leading Morale.

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Leadership: 5 Essentials to Team Building 21st Century Teams | #Teambuilding

Team Building: Flexibility is Image of Mesh Covering That Moves

As business changes so must teamwork. Here are 5 NEW team building essentials that start w/ new definition of team. View 5 min video fr Kate Nasser, The People Skills Coach™.

Essential Leadership Steps to Leading High Morale | #LeadMorale

Leading High Morale: Image is infographic of 7 steps.

Take these essential leadership steps to lead high morale. Critical practical advice fr Kate Nasser, The People Skills Coach™, Author of Leading Morale.

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Improved People Skills Take You Further Than Jerky Behavior | #Leadership

Do improved people skills really help people? Yes, they really do. Wouldn’t it be better to overlook the bad way people treat you and see the value of what they offer? No, not exactly. Moreover, your poor people skills can drive people away from you. In leadership, teamwork, and business in general, this is death […]

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Tangible People Skills to Work w/ Pushy Driver Personality | #PeopleSkills

Tangible People Skills: Image is archery and bullseye.

Do you work w/ people who seem pushy? They may be a driver personality. Use these tangible people skills fr The People Skills Coach™ to manage them well.

Speaking Effectiveness: Solid Reasons to Moderate Your Energy

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Solid tips from The People Skills Coach™ to increase your speaking effectiveness both one-on-one & on the dais. Short video illustrates how to achieve it.

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Superior Customer Service: Sorry Doesn’t Mean Guilty! #NCSW14

Superior Customer Service: Image is Balloons w/ Sorry Words Celebrating!

Superior customer service doesn’t have debates on whether to say ‘we’re sorry’ to upset customers. It has loads of care. Insights fr The People Skills Coach™.

Reduce Conflict: Do You Hear the Urgency Before the Yell? #peopleskills

Reduce Conflict: Image is a cartoon of a bee with a magnifying glass looking for the urgency.

Essential listening tips from The People Skills Coach™: 5 places to hear the urgency before the yell to reduce conflict in business.

Listening Beyond Our Boundaries | #peopleskills #leadership #custserv

Listening Beyond Our Boundaries: Image is person breaking through and emerging through a wall.

Listening beyond our boundaries creates risk free success in leadership, teamwork, and customer service. Quick start video fr The People Skills Coach™

Business People Skills: Do You See Essential Ins & Outs? #peopleskills

Business People Skills: Image is multi-color sign words are connection openness.

Do your business people skills invite people in or keep them out? Check these winning essentials from The People Skills Coach™.

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