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Improved People Skills Take You Further Than Jerky Behavior | #Leadership

Do improved people skills really help people? Yes, they really do. Wouldn’t it be better to overlook the bad way people treat you and see the value of what they offer? No, not exactly. Moreover, your poor people skills can drive people away from you. In leadership, teamwork, and business in general, this is death […]

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Tangible People Skills to Work w/ Pushy Driver Personality | #PeopleSkills

Tangible People Skills: Image is archery and bullseye.

Do you work w/ people who seem pushy? They may be a driver personality. Use these tangible people skills fr The People Skills Coach™ to manage them well.

Speaking Effectiveness: Solid Reasons to Moderate Your Energy

Speaking Effectiveness: Image is a megaphone.

Solid tips from The People Skills Coach™ to increase your speaking effectiveness both one-on-one & on the dais. Short video illustrates how to achieve it.

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Superior Customer Service: Sorry Doesn’t Mean Guilty! #NCSW14

Superior Customer Service: Image is Balloons w/ Sorry Words Celebrating!

Superior customer service doesn’t have debates on whether to say ‘we’re sorry’ to upset customers. It has loads of care. Insights fr The People Skills Coach™.

Reduce Conflict: Do You Hear the Urgency Before the Yell? #peopleskills

Reduce Conflict: Image is a cartoon of a bee with a magnifying glass looking for the urgency.

Essential listening tips from The People Skills Coach™: 5 places to hear the urgency before the yell to reduce conflict in business.

Listening Beyond Our Boundaries | #peopleskills #leadership #custserv

Listening Beyond Our Boundaries: Image is person breaking through and emerging through a wall.

Listening beyond our boundaries creates risk free success in leadership, teamwork, and customer service. Quick start video fr The People Skills Coach™

Business People Skills: Do You See Essential Ins & Outs? #peopleskills

Business People Skills: Image is multi-color sign words are connection openness.

Do your business people skills invite people in or keep them out? Check these winning essentials from The People Skills Coach™.

Employee Engagement: 4 No-Cost Steps to Acknowledgement #peopleskills

Millennials Success: Image is Gold puzzle pieces fitting together.

Leaders, employee engagement is both essential AND easy. In this one minute video reminder, fr The People Skills Coach™, here are 4 easy no-cost steps to increase employee engagement!

Superior Customer Experience: Are You Using the Power of Empathy? #cx

Customer Service Stories: Image is letter A+

Leaders, empathy is the engine of superior customer experience! Build it into every part of your company & customers return. From The People Skills Coach™.

Leadership: 5 Essentials to Building 21st Century Teams

Team Building: Flexibility is Image of Mesh Covering That Moves

As business changes so must teamwork. Here are 5 NEW team building essentials that start w/ new definition of team. View 5 min video fr The People-Skills Coach™.

Leadership Inspiration Video: Leaders Are You a Buoy?

Leadership Inspiration Video: Buoy

Leadership inspiration video of 2.5 minutes, Kate Nasser, The People-Skills Coach™, delivers the key to leading tough times of change and doing more w/less.

Best CSR Adapts to Personality Type for A+ Customer Service

Customer service training for CSRs and tech. support should include how to spot and adapt to different personality types. From The People-Skills Coach, a fast method w/video…

Respect the Differences and Find the Fit for Team Success!

Team success in a diverse workplace requires more than a common goal. Each team member must respect the differences and find the fit! Here’s help to get you started …

Kate Nasser – GPS for Personality Types

Have you found interacting with some people to be a strain, a pain, or just a stretch for you? It could be a coworker, boss, customer, or even a spouse (ouch!) Most likely personality type differences have reared their ugly head. Don’t panic, easy to use techniques …

Kate Nasser Keynote Footage: Passion for Customer Service

View this keynote footage of Kate Nasser, The People-Skills Coach, on The Geography of Customer Service and Sales in America. Do your teams have the passion for serving customers?