Customer service training for CSRs and tech. support should include how to spot and adapt to different personality types. From The People-Skills Coach, a fast method w/video…
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Team success in a diverse workplace requires more than a common goal. Each team member must respect the differences and find the fit! Here’s help to get you started …
Have you found interacting with some people to be a strain, a pain, or just a stretch for you? It could be a coworker, boss, customer, or even a spouse (ouch!) Most likely personality type differences have reared their ugly head. Don’t panic, easy to use techniques …
View this keynote footage of Kate Nasser, The People-Skills Coach, on The Geography of Customer Service and Sales in America. Do your teams have the passion for serving customers?