Change Resistance: Seek & Replace Crippling Fears | #Leadership
by Kate Nasser |
Change Resistance: Find & Replace Crippling Fears
Why do people resist change? Much is written on this like Harvard Business Professor Rosabeth Moss Kanter’s article 10 Reasons People Resist Change. As we focus on how to transform change resistance into momentum, we could focus on each reason. Yet if we look more closely, we find the common element to address.
Change Resistance: Hear the Story, Find the Fears!
If we want to determine the true source of change resistance, we must find the fears. They lay hidden within stories, within silence, within stubbornness, within logical claims of not enough data and within age old sayings like “If it’s not broken, don’t fix it.”
Change resistance takes root in the choices and decisions people make based on the fears they want to avoid.
A patient with a serious rare illness faced the retirement of his long time specialist doctor. Moreover, the patient’s illness often required a hospital stay every year and he had become accustomed to this one hospital. As his family tried to help him find a new specialist to treat his illness, the patient kept saying that it had to be at the sample hospital.
The family was puzzled. They asked him what good is a hospital if the rare specialist you need isn’t there? They told him he was afraid of change and still he didn’t budge. Finally, they asked him what is it about the other area hospitals you don’t like? He then admitted that he had heard the other hospitals were not clean and the staff were mean. He had made a decision based on a fear from hearsay. It wasn’t until the family understood the story, did they learn the fear. A breakthrough!! With some research on the other hospitals, the family and the patient moved ahead to find a good solution.
- Don’t assume other’s fears.
- Don’t overlook other’s fears.
- Don’t declare other’s fears.
- Hear the story; find the fears!
From my professional experience to your success,
Kate Nasser, The People Skills Coach™
5 Steps to Leading Hesitant & Courageous Employees
©2016 Kate Nasser, CAS, Inc. Somerville, NJ. I appreciate your sharing the link to this post on your social streams. However, if you want to re-post or republish the content of this post, please email firstname.lastname@example.org for permission and guidelines. Thank you for respecting intellectual capital.
Kate Nasser, The People Skills Coach™, delivers coaching, consulting, training, and keynotes on leading change, employee engagement, teamwork, and delivering the ultimate customer service. She turns interaction obstacles into interpersonal success. See this site for workshop outlines, keynote footage, and customer results.
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~Kate Nasser, The People Skills Coach™