A Critical People Skills Moment to Handle With Ease | #PeopleSkills
by Kate Nasser |
Professional relationships take time to develop and along the way they go through a few ups and downs. There is one critical people skills moment to handle with ease right from the start. When you do it at the outset with co-workers & customers, it minimizes the ups and downs.
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A Critical People Skills Moment to Handle With Ease
When others ask you to change a behavior that rubs them the wrong way, what is your response? They will remember how you reply to this critical people skills moment.
Do you …
Give a list of reasons why you do it?
Ask them to explain why it bothers them?
Suggest that they are being demanding, irrational, unprofessional, or childish for asking?
Take offense and avoid these people whenever possible?
Stop doing it?
The first four answers to this critical people skills moment come from the ego. If you interpret the request as a threat or feel embarrassed, your ego may react and defend. Yet you will appear emotionally immature and selfish. You will create obstacles to future interaction that can linger a long time. This blocks trust and productive teamwork.
If instead you choose #5, you show a caring maturity that sets you up as a great teammate and a leader. The reply, thanks for telling me — of course I won’t do it again, infuses the relationship with energy and respect.
The ease of handling this critical people skills moment comes from the courage and confidence to handle it from the heart without fear of looking weak. From the heart never fails.
To this end, I have been doing a special pet peeve exercise for years with new and existing teams. Participants continue to rate this in the top 5 most valuable moments in the team building workshops. It gets people asking for what they need and comfortable giving what others need. This is so important for high performance teams. Preventing simple strife over annoying behaviors empowers teams to address the important issues sooner and more easily.
So, what will be your answer the next time someone says, please don’t …. ? In a split second, you can sink into defensiveness or shine by caring for those around you with outstanding people skills.
From my professional experience to your success,
Kate Nasser, The People Skills Coach™
©2012-2017 Kate Nasser, CAS, Inc. Somerville, NJ. I appreciate your sharing the link to this post on your social streams. However, if you want to re-post or republish the content of this post, please email email@example.com for permission and guidelines. Thank you for respecting intellectual capital.
Kate Nasser, The People Skills Coach™, delivers coaching, consulting, training, and keynotes on leading change, employee engagement, teamwork, and delivering the ultimate customer service. She turns interaction obstacles into interpersonal success. See this site for workshop outlines, keynote footage, and customer results.
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