Customer Service Guest Post – 15 Essential Beliefs for Excellence
by Kate Nasser |
Customer service excellence is feed by essential beliefs that we live and breathe everyday. When Desk.com invited me to write a post on excellence in customer service and sales, I jumped at the chance because actions follow beliefs.Our beliefs shape every experience a customer has with us — face-to-face, on the phone, in chat, and even through our websites!
I know this post will help you, your teams, and most importantly your customers.
Essential Beliefs for Excellence in Customer Service & Sales
Here’s two of the beliefs.
- Customers cannot observe our intentions.
- A customer’s trust is an invitation for a human bond.
Read more > 15 essential beliefs to deliver superior customer service and sales experience.
And of course add your essential customer service beliefs to this list of fifteen!
From my professional experience to your success,
Kate Nasser, The People-Skills Coach™
Image licensed from Istock.com.
©2013 Kate Nasser, CAS, Inc. Somerville, NJ. I appreciate your sharing the link to this post on your social streams. However, if you want to re-post or republish the content of this post, please email firstname.lastname@example.org. Thank you for respecting intellectual capital.
Kate Nasser, The People-Skills Coach™, delivers coaching, consulting, training, and keynotes on leading change, employee engagement, teamwork, and delivering the ultimate customer service. She turns interaction obstacles into interpersonal success. See this site for workshop outlines, keynote footage, and customer results.