Customer Service Mindset: Key Link in the Chain not Life in Chains | #custserv #LeadMorale
by Kate Nasser |
Customer Service Mindset: Are You a Key Link?
If your work is in service to others, do you see yourself as a key link in the chain of success? Customer service reps, call center agents, customer care associates, technical support analysts, hotel staff, flight attendants, healthcare professionals, and public officials (to name a few), your customer service mindset matters. The best service professionals see their work as a key link in the chain of success not life in chains of servitude.
Grateful for image by VersaGeek via Flickr Creative Commons License.
Customer Service Mindset: Insights from the Best
How do the best in service achieve this zen like state working in what so many others consider to be a stressful service work?
Here are the answers I have collected over 25+ years of teaching professional people skills to these inspired professionals:
Customer service mindset that you are chained to the demands of service means you are focusing on yourself. Remembering you are a key link in the chain of success keeps you focused on the customer.
Satisfaction comes from knowing that I helped — made their life easier, found the solution, made the experience fun, lifted them up. This customer service mindset lifts me and the customers up.
On tough days, I take pride in how great I am under pressure. Other service staff buckle, I don’t.
I never let envy of non-service jobs rob me of the joy of service work. My customer service mindset comes from the high of making a difference.
Before working as a technical support analyst, I was in the Coast Guard patrolling in the Gulf of Mexico. Drug running boats shot at us daily. Trust me, tech. support customer service work is not stressful. Choose your mindset!
Career Success: Choose Your Mindset!
Choose your attitude every day. Why let angry or rude customers change your choice?
Choose to see the value in what you do — a key link in the chain.
Choose to educate yourself about business success by learning directly from the customers.
Choose service work at an enlightened company whose customer service mindset focuses on the key links you provide.
Choose, as leaders, to enlighten your organization’s approach to customer service and to help change your industry with your enlightened view.
Choose to evolve and grow every day of your life.
Which mindset will you choose?
A Key Link in the Chain of Success
Regardless of the type of work you do, you can choose to live a customer service mindset and be a key link in the chain of success.
From my professional experience to your success,
Kate Nasser, The People Skills Coach™
©2017-2021 Kate Nasser, CAS, Inc. Somerville, NJ. I appreciate your sharing the link to this post on your social streams. However, if you want to re-post or republish the content of this post, please email firstname.lastname@example.org for permission and guidelines. Thank you for respecting intellectual capital.
Kate Nasser, The People Skills Coach™, delivers coaching, consulting, training, and keynotes on leading change, employee engagement, teamwork, and delivering the ultimate customer service. She turns interaction obstacles into interpersonal success. See this site for workshop outlines, keynote footage, and customer results.
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