Customer Service People Skills: Leaders, Leave These Myths #custserv
by Kate Nasser | 1 Comment »
Customer Service People Skills: Leaders, Get Over These 2 Myths!
Customer Service People Skills: Leaders Leave These Myths Image by: Raymond Bryson via Flickr Creative Commons License
Mindset and beliefs drive customer service people skills behaviors. They are a big factor in customer service excellence.
Leaders, are you sure your teams’ beliefs feed great customer service people skills? Will they deliver great outcomes? Will they bring customers back?
In this 2 minute video are two commonly held beliefs/myths that erode success. Listen in to make sure you lead great customer service people skills.
Make Over These Customer Service People Skills Myths!
Leaders, watch out and wipe out these risky beliefs!
- Mentioned in video above.
- Mentioned in video above.
- Employees first, customers second. Be careful! This dangerous belief developed as a reaction to inhuman call center culture. It’s an outgrowth of myth #1 noted in the video. Instead of establishing an order of who is first or second, inspire the teams to unite and care!
- Fire customers who complain too much. There are companies boasting of how they get rid of customers who complain. Warning: Closing the doors to complaints and complainers may close your doors permanently! Open the mind to customers’ views and open the door to success.
- Customer service people skills are just common sense. If it were truly common sense, there would be no disappointed customers. What makes customer service tough is the challenge of diversity. Different customers, different situations, difference expectations. It takes training and practice to spot the differences and meet the challenge.
From my professional experience to your success,
Kate Nasser, The People Skills Coach™
Invitation:
I invite you to connect with me on Google+, LinkedIn, and Twitter. I welcome your questions. I will respond with inspiration and practical tips!
Other Customer Service People Skills Posts for You
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Superior Customer Experience: Are You Using the Power of Empathy?
Customer Service Loyalty: 21 Tips to Make It Easy for Customers
©2014 Kate Nasser, CAS, Inc. Somerville, NJ. I appreciate your sharing the link to this post on your social streams. However, if you want to re-post or republish the content of this post, please email info@katenasser.com for permission and guidelines. Thank you for respecting intellectual capital.
Kate Nasser, The People Skills Coach™, delivers coaching, consulting, training, and keynotes on leading change, employee engagement, teamwork, and delivering the ultimate customer service. She turns interaction obstacles into interpersonal success. See this site for workshop outlines, keynote footage, and customer results.